Abercrombie & Fitch

I was called by a district manager and I returned her call the next day, I left a message and she has not respondedI do not want any refunds or exchangesBy no means at all has Abercrombie and Finch tried, with common American business practices, to repair my Bad opinion about themI received a call from the manager who is highly arrogant and acted as though he was not in the wrongI received a call and a message left on my cell phone from the district manager and she has not tried to repair my opinion regarding Abercrombie and FitchShe has not returned my calls Regards, [redacted]

Please keep this complaint open for few more weeks and I will inform you as soon as everything is resolvedI have been in touch with the business but it hasn't been fully resolvedThank you, [redacted] ***

Dear [redacted] We attached the receipt information in our last responseIt shows that the Amex in question was used to purchase a gift card in the store directly after the transaction that you verify using it in Again, we apologize for the inconvenience and length of time this has taken to clarifyWe have sent you a 20% off promo code to [redacted] , and we hope to see you again soon! Sincerely, Customer Service Abercrombie & Fitch

Dear [redacted] We apologize that you are having trouble locating your refundWe do not show any returns against your order ###### but we do show that a credit was issued on 12/18/in the amount of $You will find the attached screen shot of your order payment and credit history for Visa ending ####.You will need to contact your bank for a status on this credit, as we show it has been processed.Sincerely,Customer ServiceHollister Co

I have reviewed the response made by the business in reference to complaint ID #### and find that this resolution is satisfactory to me Regards, [redacted]

So you guys have me waited for over a month and all you provide is a 20%? I think I deserve more discount than that Regards, [redacted] ***

I do not see the receipt, Where is the receipt details? If the agent doesn't work for you anymore, you guys should have other agent response to the matter You guys wasted a lot of my and I have patiently waited and waited for months I deserve some thing of appreciating for this matter Regards, [redacted] ***

Dear [redacted] Thanks for contacting us about your orderWe are sorry for the inconvenience that has occurred It looks like this order was cancelled due to the fact that you have disputed a charge with us in the pastHowever, we have reviewed the dispute, and we see that the order should not have been cancelled due to this issue We removed the dispute flag from your information, so you should have no problem placing orders in the future We sent a promo code to your email and would be happy to offer you free shipping on your next order We apologize for the inconvenience that has occurred Sincerely, Customer Service Abercrombie & Fitch

I have reviewed the response made by the business in reference to complaint ID #####, and find that this resolution is satisfactory to me Regards, [redacted] ***

I would like to see an entire screenshot of said order transaction data including the refundsThe small cropped image is not enough for me to trust the transaction based on reviews from other customersNormally, all similar situations resulted in them sending the whole thing displayed on the monitorI would like a second photo of the monitor using another camera just to be certain it is reliable, not a fake excel generated image I am not going to go through the process of dealing with the credit card company without a clear screenshot, a second photo using a camera (camera phones acceptable), and an incident dragged this long, half a year already, and no customer service seem to be helping nor telling any clear and straightforward information to meI had to attempt to reestabilsh several times because no response was given, and half way in, they forward my to the tech department and they never got back to me about any of this I can let go of $1.00, up to $5.00, but $is a bit much Regards, [redacted] ***

Dear [redacted] Thanks for contacting us about your orderWe are sorry to hear that you didn't receive this orderWe have gone ahead and issued a full refund of $Please allow 3-business days for your card issuer to process the refund and post it to your account Since there are issues with receiving packages at this address, please use an alternate address on future orders Sincerely, Customer Service Abercrombie & Fitch

[redacted] [redacted] I would like to reopen this case please I didn't get a chance to repond to the companyThank You

Dear [redacted] We apologize for the inconvenience of this matter and we have reached out to you privately to resolve thisYou have been issued a refund back to your Visa ending in #### for a total amount of $If you have any additional questions regarding this incident, please contact us directly with the contact information that was given to you via email as well as voice mail.Sincerely,Customer ServiceAbercrombie & Fitch

Dear ***We apologize that you have had to email in to us regarding your refundWe do see that you have been emailing back and forth with Customer Service, and it was escalated to the department who handles refunds and they were in the process of researching your transactionWe have looked in to your refund and have found that is is showing processedThe Store information that was provided was off by one number, which is why we were not able to locate it the first time you emailed inWe were able to find it with the following.Store 30320Date 10/26/14Transaction ####Your bank will not show a pending transaction for the amount of $37.89, because it should be processed and settled as of 10/27/We have attached screen shots of the charge and credit showing as settled.We apologize for the confusion and hope that we see you again soon!Customer ServiceHollister Co

I have reviewed the response made by the business in reference to complaint ID #####, and find that this resolution is satisfactory to me Regards, [redacted]

Please close complaint [redacted] as the company has initiated the second refund successfully As of this morning the refund has posted to my account Thank you

Dear [redacted] Thanks for writing backUnfortunately we are unable to reactivate cancelled ordersWe would be happy to match the prices of your cancelled orderJust send us your new order number and we can make the adjustments Sincerely, Customer Service Abercrombie & Fitch

Dear [redacted] We apologize that you have not been in touch with her, she also tried giving you a call yesterday as wellWe appreciate your feedback and have addressed these issues with the team involved and the District Manager will be available if you wish to voice your concerns with her personally.We have sent you a 30% off promotion code to use on our next purchase online or in store, and hope to see you again soon.Sincerely,Customer Service Abercrombie & Fitch

Dear [redacted] We apologize that you feel this is not resolved, as we do appreciate your feedback and value you as a customer.The District Manager, [redacted] has reached out to you and would prefer to resolve this issue for you via phone or by emailShe would like to address all of your concerns personally, being that she takes ownership of the store experience within that district[redacted] ###-###-#### [redacted] We feel that that is the best way to resolve your issue, as it pertains to a personal experience and we are unable to rectify the issue by means of correcting a transaction or billing inquiry.Sincerely,Customer ServiceAbercrombie & Fitch

my order was placed on 12/The screen shot you provided does not mention the latest day for fragence products Also the order confirmation stated the delivery date to be 12/This could have been resolved by contacting fedex and reassigning to the fastest deliveryInsulting me with an incomplete tos , and attemping to blame me for the lack of reading the tosWhy would you think a 30% limited time offer coupon would create a returning customerI have been misled and now a christmas gift not delivered on time.You can keep the 30% coupon and provide 50% partial refund back to my payment method or a gift card Regards, [redacted] ***