Abercrombie & Fitch

Dear [redacted] We apologize for the experience that your daughter had in one of our Abercrombie & Fitch fitting roomsThe District Manager of the location, [redacted] has been trying to contact you regarding the issue and would like to speak with you further about it Please contact her at your earliest convenience, she will be happy to hear your concerns and to update you on Home Office's awareness of the issue, as well as get this resolved for you You can reach her on her direct line at ###-###-#### or email her directly at [redacted] Sincerely, Customer Service Abercrombie & Fitch

Dear [redacted] Thanks for contacting us regarding your returnsWe are sorry for the inconvenience that has occurredOur system shows that order [redacted] was paid for with a MasterCard ending in ***We see that you have a few other orders with this card, so we have gone ahead and refunded the against one of those.Regarding order # [redacted] we have gone ahead and issued a refund via PayPal for this orderPlease view the attached screenshot showing the transaction IDSincerely,Customer SerivceAbercrombie & Fitch

The shipping carrier said the gate charge was charged by A&F and obviously A&F website policy don't clear describe the shipping cost,you may ask other people who can read mandarin, try to read their online return policy, there is a huge gap and misunderstandingtherefore I would not accept their response Regards, [redacted] ***

Dear [redacted] Thank you for contacting us about your packageWe’re sorry you didn’t receive your orderWe have gone ahead and issued a full refund for this order Please allow 3-business days for your card issuer to process this refund and post it to your account.Since there are issues with receiving packages at the shipping address provided, you may want to use an alternate address on future orders.Sincerely,Customer ServiceAbercrombie & Fitch

Dear [redacted] Again, we truly apologize for the length of time and the miss understandingWe appreciate the feedback and do value our customers and we hope that you give us another chance Sincerely, Customer Service Abercrombie & Fitch

Dear [redacted] Thanks for contacting us about your issueWe have gone ahead and refunded $to the card you used on this orderPlease allow 3-business days for your card issuer to process this refund and post your account Don't worry about returning the beltYou can go ahead and keep it We are sorry for any inconvenience that has occurred Sincerely Customer Service Abercrombie & Fitch

Dear [redacted] Thank you for contacting us regarding your gift cardWe are sorry for the inconvenience that has been caused.We researched your contacts with our customer service teamWe see there was a contact created January 23, and on January we sent an email reply to you under incident ##### The next contact we received from you was an email on January We do not see an email from January 29thDid you perhaps use an email address other than [redacted] ?Regarding your gift card issue, gift cards are like cash and per our sales terms are nonrefundable and cannot be replaced if lost or stolenIt looks like there was still $on your gift card when you first contacted us, so we can send that amount to you on a new gift cardWe will go ahead and send that to the address used on your online orderAgain, we are sorry for the inconvenience that has been causedSincerely,Customer ServiceAbercrombie & Fitch

Dear [redacted] Thanks for contacting us about your gift cardsOur system shows that there were two $gift cards purchased in the transaction you specified Our system shows that both of those cards have been redeemed for their full value The first card, ending in ####was used twice on 6/22/at store #### in [redacted] in [redacted] **The first transaction was for 15.26, and the second was for The card was then used on 6/at the same store for On 7/the card was used for the remaining at store #### in [redacted] in [redacted] *** The second card, ending in ####, was used on 6/at the [redacted] location for It was then used on 6/at the [redacted] *** store for On 7/the card was used for at the [redacted] store, in the same transaction as your other card ending in #### was used for its last On 7/this card was used for at the [redacted] store, and on 7/it was used at the [redacted] store for We hope this clears up the usage of your gift cards Sincerely, Customer Service Abercrombie & Fitch

Dear [redacted] ,Thanks for contacting us about your cancelled backordered itemsWe are sorry for the inconvenience that has occurredWe have sent you an email regaring this issuePlease go ahead and place an order online for your replacement itemsIf the specific items you ordered are not in stock, you can order similar items that you likeOnce you place the order, please reply directly to the email that we sent with the new order number and we will price match the items and waive your shipping for the inconvenienceSincerely,Customer ServiceAbercrombie & Fitch

I have not recieve the $17.48 on my credit card, it appeared their system may have done it, but the process did not go through fully. Unfortunately, my family closed the card account without notifying me during this dispute process so I am asking for cash or store credit. Just to clarify the attached document, the credit card statement attached below shows the refunds made in the previous month starting around 04/23 and ending around 05/22. The information oranged out is location based info and data I chose to blank out due to recent [redacted] data breaches. As well as possible Email/Online Account Security issues. I also sent this document attached to Hollister Co. and the last message they said was they will reply back in a couple of weeks on the issues in the refund department, which turned out to more than a month. Regards, [redacted] Regarding complaint #10244337.

Dear [redacted] Thanks for contacting us regarding your returnWe are sorry for any inconvenience that has been causedPer our return policy, the customer is responsible for the return shipping costs associated with whichever carrier they choose to ship their return withThe customer is responsible for all costs associated with returning the packageThis includes the freight charge and any additional fees or taxes that will may charged by the shipping carrier.This gate fee was charged to you by the shipping carrier, not by our companyWe have no control over charges and fees that your shipping carrier may charge.Again, we are sorry for any inconvenience that has been caused.Sincerely,Customer ServiceAbercrombie & Fitch

Dear [redacted] We apologize that you feel that we mislead you with our shipping cut off deadlinesWe do not specify a cut off date for fragrances as they are delivered via Smart PostWe have a issued a credit in the amount of $to your order ##### We do hope that this does not shadow your perception of us and that we see you again soon.Sincerely,Customer ServiceHollister Co

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the credit card account is closed due to a merge with another accountI did not recieve the $in the relevant PDF's providedI request a compromise of half the cost $in store credit due to the missing cost that was no where to be found Regards, [redacted] ***

Dear ***,
We apologize for any inconvenience that this has caused
If your account was merged with another account, the credit should post to that accountPlease review the attached screenshot from our merchant processing system, it shows that we refunded the full amount of $on 05/09/
You will need to contact Amex for further assistance regarding this refund
Sincerely,
Customer Service
Abercrombie & Fitch

I have reviewed the response made by the business in reference to complaint ID ##### and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***
Thanks for contacting us about your recent in-store experience
We apologize for your experience in our *** Abercrombie & Fitch locationFrom here, we are going to forward your thoughts to the district manager for review and so they may communicate your feedback to
their team
We want your next shopping experience to be exceptional, we have sent a 30% off promotional code to the email ***
Sincerely,
Customer Service
Abercrombie & Fitch

Dear ***Thanks for contacting us about your issueWe are sorry for the inconvenience that has been caused.Our system shows that your first order was cancelled due to a backorder issueWe have sent a message to PayPal to go ahead and void the authorization that is still pending on
your PayPal accountIt can take a few days for them to process the request, but you should see that order fall off your PayPal soon.We went ahead and issued a refund of $to your credit card for the missing orderPlease allow 3-business days for your card issuer to process this refund and post it to your account. Again, we sincerly apologize for the inconvenience that has been caused.Sincerely,Customer ServiceAbercrombie & Fitch

Dear ***,We apologize for the experience you had trying to exchange your purchase in ***, unfortunately you can only exchange or return for merchandise credit when returning merchandise purchased in a different countryThis is stated on the back of our receipts, we have attached a screenshot
for you to reference.However, we have gone ahead and refunded you $back to your MasterCard ending in ####Please allow 3-business days for this to appear and post to your account.We do hope to see you again soon, and we appreciate your feedback!Sincerely,Customer ServiceHollister Co

The requested information:Store number #####The employee took my return was very rudeCashier number ####, register seven, transaction number ####.Along with him, they all (employees) appeared distracted and away from all of the customers including myselfMyself and two other folks waited at the dressing room for more than minutesEmployees going back-and-forth in and out the employee access door, walking past us as if we were not thereThe two other customers that were waiting with mewe're just as pissed off as I wasOverall, your employees all appeared distracted and concentrating more on what they were doing rather then what we were doing as customersHowever, there was one employee who was friendly and smiled(never go backSorry.
Regards,
*** ***

Dear ***Thank you for contacting us about your order. When an order is placed an authorization is made on the cardThis is when the system checks to see if there are sufficient funds to complete the transactionNo funds are transferred at this timeMany banks will set this authorized
amount aside as a pending charge.When the order ships out, the settlement is made, and this is when the funds are transferred. Since this order never shipped, no settlement was made and no funds were transferredOnly an authorization was made. We have cancelled the authorization on our endPlease view the attached screenshot showing an authorization made, and then cancelled If you still see this charge on your account, you will need to contact your card issuer regarding their authorization hold policies. Sincerely,Customer ServiceAbercrombie & Fitch