Zynga, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: The game is still the same no change whatsoever.. Farm will not load extremely laggy My farm is also loading in a small farm... I find it strange that you also add that for the game to load we cannot add to many items to it ? What is the whole purpose of the game then? 
 
This is the same reply I have been getting from Zynga for almost a year now.. I'm also not the only one with this issue there are also hundreds of people complaining about the same issue I have. It is clearly something wrong with Zynga that needs fixing! It would be great if Zynga spent more time improving current games instead of making new ones.I have also attached a screenshot.
Sincerely,[redacted]

Zynga will continue to assist the claimant regarding her issues. Please refer to original case # [redacted].

Initial Business Response /* (1000, 7, 2016/01/26) */
Requested for the claimant's ZID and date of the gold bar purchase. #XXXXX BB

Initial Business Response /* (1000, 5, 2015/09/13) */
We have assisted the Claimant and provided the necessary information about the Fight Carnage Event. Educated the Claimant of our available support options. XXXXXX-XXXXXXXX HD
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
there repsone was a formed letter an I dont except what they had to say .
this is all I was told....in a letter from the company...
I apologize for the inconvenience that you are not fully enjoying the game because of the new update in-game.an then provided this ...For any future questions/issues, I have provided the support links below:
Player Support/
Final Business Response /* (4000, 9, 2015/09/17) */
Informed the claimant that feedback/suggestion is now being reviewed. Please refer to original case # XXXXXX-XXXXXXXX HD
Final Consumer Response /* (4200, 11, 2015/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I heard back from the company on septemper XX XXXX an I """"" I apologize for the inconvenience that you are not fully enjoying the game because of the new update in-gamed ...an then
[redacted], I would like to check if you are having issues contacting our player support team? You're more than welcome to share your thoughts with us.
Mafia Wars Help Center:
https://support.zynga.com/homeupport ...
I dont need a support link I have responded to an email on another date with no answer since the Revdex.com has again contacted the company I get a new email on my own nothing....for me speaking to them has fallen on death ears....

Zynga has assisted the claimant regarding his/her issues. Please refer to case # [redacted] CA

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
TO WHOM IT MAY CONCERN;
 
I WOULD LIKE TO ADVISE ZYNGA INC. THAT I HAVE ALSO FILED A COMPLAINT WITH THE ATTORNEY GENERAL'S OFFICE IN SAN FRANCISCO, COMPANIES LIKE THIS ONE CHEAT MANY OF THERE CUSTOMER'S OUT OF THERE CHIPS AND WE HAVE NO SAY WHAT SO EVER, NOT FEAR, AND WILL CONTINUE TO FOLLOW UP I WANT MY CHIPS BACK.

Zynga has assisted the claimant regarding his/her issues. Please refer to case # [redacted]

Initial Business Response /* (1000, 5, 2015/07/08) */
We have assisted the Claimant and provided the necessary information. Educated the Claimant of our available support options. We've also issued the final Resolution to this case. XXXXXX-XXXXXXXX HD
Initial Consumer Rebuttal /* (3000, 8,...

2015/07/08) */
Hello [redacted],
I received an email from [redacted] (Zynga Executive Specialist) and [redacted] replied with this message to me via email:
"Hello [redacted],
This is [redacted] and the issues you are having in Zynga Poker has been escalated to me for a review. I understand that you are requesting to return your 4,858,657,896 Poker chips.
As I have thoroughly checked your account, we were unable to find any evidence which shows that the account had 4 billion chips and apart from that, our records also show that you were only warned for violating our Zynga Terms of Service, particularly Zynga Community Rule: Section 4. Offensive or Infringing Content. Short/limited suspension nor removal of chips was not applied to your Poker account."

[redacted] claims that she "thoroughly" checked my account and was unable to find any evidence of by 4billion or so poker chips. However, less than a week ago, Zynga Poker Advocate, [redacted] was able to locate my poker chips and states my chips were in fact confiscated. I have evidence and took a screenshot of my communication with [redacted] via email. image1.png
Thus, [redacted] has lied to me. Also [redacted] claims that no suspension or chips were taken away from my account XX:XXXXXXXXXXX. I have numerous emails from more than one Zynga Poker Advocate stating that my account was suspended and my chips were in fact confiscated. Too, I still have not received my account warning and my chips have not been returned to me at this moment.
Final Business Response /* (4000, 13, 2015/07/09) */
Zynga has informed the claimant about the final resolution of his case. Please refer to original case # XXXXXX-XXXXXXXX HD.
Final Consumer Response /* (4200, 15, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No resolution has been solved!!!!? Zynga's executive, [redacted] has lied to me and [redacted]'s emails were very contradicting. After providing evidence of [redacted]'s mistakes, [redacted] was in denial. Please ready statements below:
Hello [redacted],
I received an email from [redacted] (Zynga Executive Specialist) and [redacted] replied with this message to me via email:
"Hello [redacted],
This is [redacted] and the issues you are having in Zynga Poker has been escalated to me for a review. I understand that you are requesting to return your 4,858,657,896 Poker chips.
As I have thoroughly checked your account, we were unable to find any evidence which shows that the account had 4 billion chips and apart from that, our records also show that you were only warned for violating our Zynga Terms of Service, particularly Zynga Community Rule: Section 4. Offensive or Infringing Content. Short/limited suspension nor removal of chips was not applied to your Poker account."

[redacted] claims that she "thoroughly" checked my account and was unable to find any evidence of by 4billion or so poker chips. However, less than a week ago, Zynga Poker Advocate, [redacted] was able to locate my poker chips and states my chips were in fact confiscated. I have evidence and took a screenshot of my communication with [redacted] via email.
Thus, [redacted] has lied to me. Also [redacted] claims that no suspension or chips were taken away from my account XX:XXXXXXXXXXX. I have numerous emails from more than one Zynga Poker Advocate stating that my account was suspended and my chips were in fact confiscated. Too, I still have not received my account warning and my chips have not been returned to me at this moment.
Please just return my chips Zynga Poker and stop lying!! Lying only makes Zynga Poker company worse!! Restore my poker chips back please!

Zynga has assisted the claimant regarding his issues. Please refer to case # [redacted] RR

Initial Business Response /* (1000, 5, 2015/05/16) */
We have informed the player regarding the suspension of the account due to the violation of the Terms of Service. Will not reinstate the account - XXXXXX-XXXXXXXX- **
Initial Consumer Rebuttal /* (3000, 7, 2015/05/19) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
Account was hacked, I personally never violated the terms, I'm not sure what's so hard to understand there.
Final Business Response /* (4000, 9, 2015/05/23) */
Informed the player that final decision was made regarding his case. XXXXXX-XXXXXXXX- **

Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # [redacted] CA

Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # [redacted]

Initial Business Response /* (1000, 5, 2015/12/04) */
We have requested additional information from the claimant in order for us to review the report.

XXXXXX-XXXXXXXX MR
Initial Consumer Rebuttal /* (3000, 7, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
Im not sure what other info is needed.
Final Business Response /* (4000, 12, 2015/12/14) */
Zynga assisted and fully resolved the Claimant's case. Please refer to case # XXXXXX-XXXXXXXX MR
Final Consumer Response /* (2000, 14, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with the outcome, thank you

Initial Business Response /* (1000, 5, 2015/07/29) */
We have educated the claimant on how to successfully unlock an expansion and provided basic troubleshooting steps. XXXXXX-XXXXXXXX MHSC
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
Because they said they couldnt find out why I complained, so I have desided to stop playing all zynga games, and so have many of friends,
Final Business Response /* (4000, 9, 2015/07/31) */
Zynga has provided the final resolution to the claimant's case. Please refer to existing case # XXXXXX-XXXXXXXX MHSC.
Final Consumer Response /* (4200, 11, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still not fixed, I have blocked the game

Complaint: [redacted]I am rejecting this response because:
this business has done nothing to resolve the issue. They have not given me the credits that I have won, or my money back. They are refusing to fix the...

issue, and have not been helpful in trying to find a resolution. I have asked that this matter be forwarded to their highest level manager, and they have refused.
I would like the $42 billion credit jackpot I have won, or a full refund of the money I have spent with them. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/18) */
#[redacted]
Requested more information to further assist the claimant. Will assist the claimant once the necessary information are obtained and escalate the issue if needed.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/20) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)
they fixed the issue and put back most of credits the game took during issues

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
The business is still working on...

a fix for my complaint. It has not been resolved yet, however they are trying.

Initial Business Response /* (1000, 5, 2015/06/13) */
we have informed the claimant about our Terms of Service for Refund requests. XXXXXX-XXXXXXXX **

Initial Business Response /* (1000, 5, 2015/12/14) */
Zynga has restored the claimant's orignal game data. Please refer to case # XXXXXX-XXXXXXXX FM