Zynga, Inc.

Initial Business Response /* (1000, 5, 2015/07/27) */
We have impersonated the account, and the results are satisfactory on our end. We have also provided basic troubleshooting steps to the claimant. We have also denied the request for a refund and provided our Terms of Purchase. XXXXXX-XXXXXXXX...

PB
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
I was contacted by Zynga, and was told to basically turn off the PPAPI flash player where the NPAPI would allow me to play the game, and it did work I could play the game, but to do that, puts my computer's security at risk. It solves their problem, because I can play the game, It does not solve my problem because I will not allow myself to be victimized and at the mercy of malicious spyware and viruses, on a flash player they have known was a security risk and no longer being supported by the browser, just to play a game. Even though I spent money on the game, and the years I have played it to be forced to give it up, because of a problem of their making not mine. I was also told no refunds, company policy and all that. So I guess that is that, thank for your help.

Initial Business Response /* (1000, 5, 2016/01/20) */
Acknowledged claimant's feedback and apologized for the bad experience he had with us. Requested for claimant's device ID to verify and check the account.Educated the Claimant about Zynga's refund policy and provided the Terms of Service...

link.#[redacted] CA
Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted and advised that they could not refund my money, but that they would look into the event. My coins were restored. I did advise them they should have a better (any) process for customer complaints.

Initial Business Response /* (1000, 5, 2015/08/24) */
We have assisted the Claimant and provided the necessary information. Educated the Claimant of our available support options. XXXXXX-XXXXXXXX HD

Initial Business Response /* (1000, 5, 2015/09/14) */
Informed our claimant that his account that is registered to "[redacted]@hotmail.com" is currently an inactive poker account. Requested more information for his UID/Account ID in order for us to investigate this further. Educated about our...

support options. XXXXXX-XXXXXXXX - [redacted]

Complaint: [redacted]I am rejecting this response because: THEY HAVE NOT DONE ANYTHING, MY ACCOUNT IS STILL SUSPENDED. THEY HAVE TOO MANY LOSE HOLES IN THEIR OPERATION. NO ONE CAN GIVE ME THE...

ANSWER. SOME ONE FROM THEIR TEAM IS TELLING ME MY WAS HACKED FACE BOOK IN TELLING ME ALL MY ACCOUNT SECURITY WAS SET AS THEY REQUEST. THEY ARE DUPLICATE CHARGES ON MY BANK STATEMENT. I AM GETTING EMAIL FROM THEM AND IT IS NOT IN ENGLISH. I AM LOST. I THINK IT IS IN GERMAN. I DON'T SPEAK GERMAN.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/05/18) */
Advised the claimant that we are unable to provide him with a refund due to reasons stated in our Terms of Service, which he accepted and agreed upon when he started using our Service. XXXXXX-XXXXXXXX [redacted]
Initial Consumer Rebuttal /* (3000,...

7, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
apparently I didnt read the fine print somewhere and they reserve the right to take all your money and do as they wish...I didnt expect to get anything back, I just want to prevent this from happening in the future, im an adult and glad I caught the deciet by zynga! im just thinking of all the kids out there that dont read "the fine print" and are just shoveling money into zynga's pockets. there really should be a warning on zynga game cards that are sold in stores that state is zero refund if you buy game cards and they can just decide to shut games down at their liesure.. SHAME ON YOU ZYNGA!!!
Final Business Response /* (4000, 9, 2015/05/21) */
The claimant was already advised that we are unable to provide players with a refund as specified in our Terms of Service. XXXXXX-XXXXXXXX [redacted]

Zynga has assisted the claimant regarding his issue. Please refer to case [redacted]

Zynga has assisted the claimant regarding his/her issues. Please refer to case # [redacted] JS

Acknowledged Claimant's feedback and apologize for the inconvenience. Coordinate with FarmVille Team and used fix user to help her with the loading concern. Educated claimant to leave the game to a smaller farm with less items to load the game easier. Requested screen...

video/screenshot if the loading issue persists. Provided information on how to contact support. [redacted]

Complaint:[redacted]I am rejecting this response because:Sincerely,Paul [redacted]

Initial Business Response /* (1000, 5, 2015/12/08) */
We have assisted the Claimant and provided the necessary information. Educated the Claimant of our available support options. XXXXXX-XXXXXXXX HD
Initial Consumer Rebuttal /* (3000, 7, 2015/12/11) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
. Post any content that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, otherwise objectionable or offensive; or violates any applicable law or regulation.
Zynga Inc. is a company which has to abide by Federal & state Laws! They are partner to Facebook Inc. there game appt is on this Social Media page which in turn has to allow people to voice there opinion as the freedom of speech act allows weather Zynga likes it or not! I have contacted Legal counsel & there very interested in Zynga INC. I have explained everything to them I it could appear that Zynga runs this company like a Gov. Taking away people rights! Zynga compares there poker to a Casino /casino's [redacted]'t have game designers. This game is all about computer programs & who wins & losses. I sat at a Texas holdem table & waited thru as many as 15 to 18 hands before coming close to winning a hand while other non-US players were coming to the table & winning right away! I look at this as favortism by Zynga thru there software! I never seen this happen until the lawsuit happened against Zynga about 2 yrs ago. Zynga please remember ACTIONS SPEAK LOUDER THEN WORDS! YOU SAY ONE THING & YOUR SOFTWARE IS SAYING SOMETHING ELSE! yOU CAN'T SHUT MY ACCOUNT DOWN FOR EXPRESSING MY THOUGHTS. THANK YOU.
Final Business Response /* (4000, 9, 2015/12/15) */
We have assisted the Claimant and provided the necessary information. Educated the Claimant of our available support options. We've also issued the resolution to this case. XXXXXX-XXXXXXXX HD
Final Consumer Response /* (4200, 11, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apparently we are better off in a Court room so Zynga can be Educated on the laws on a Federal & State level of the Freedom of Speech Act. They have NO Company support! Every Company must have Company Support! Zynga says they are a world wide company even tho they only have 2 Company's period!! Again Zynga must abide by the same laws that Facebook Inc.does seeing as they are partners!Thank you

Complaint: [redacted]I am rejecting this response because: They never answered my support ticket. I've asked for a certain information and their incompetent and stubborn team sending me useless replies...

which nothing has to do with my issue and my requested information. They just care about money nothing else..scamming potential customers to spend more money on their game. Their support.and policies are ridiculous ..they dont even know..what is right according to their policy and what is wrong I asked few questions on my support ticket that will prove how ridiculously they are scamming people.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/06) */
Verified that the claimant's account is capable of chat and email support. Requested claimant the steps taken when contacting support as well as the error message, if any. Asked claimant of any specific game issue he is encountering in the game....

Provided information on how to contact support for future gameplay concerns. XXXXXX-XXXXXXXX KM

Requested more information from claimant so we can escalate the case to eCrime for review. We will continue to assist the claimant once the requested information has been provided. [redacted] 11387901138790

Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case [redacted]

Complaint: [redacted]I am rejecting this response because:  Nothing regarding the free or paid to keys dropping fusion parts that do not end up in your inventory has been fixed,  and the additional levels I can not play has not fixed. They did compensate me with some free keys but I would like a solution to the problems.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/09) */
Informed claimant that case will be escalated for further review and will update him as soon as we have an update from the Studio. XXXXXX-XXXXXXXX **
Initial Consumer Rebuttal /* (3000, 7, 2015/11/14) */
(The consumer indicated he/she DID...

NOT accept the response from the business.)
I used Facebook connect company denying issue still no resolution offered
Final Business Response /* (4000, 9, 2015/11/17) */
Zynga will continue to assist the claimant via the original case. Please refer to case # XXXXXX-XXXXXXXX **

Initial Business Response /* (1000, 5, 2015/06/13) */
We have informed the claimant to refer to our Terms Of Service regarding refund requests. XXXXXX-XXXXXXXX LM
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
When some one sells you something and it doesn't work, you should be able to get your money back. It shouldn't matter if you signed an agreement that says they can keep your money no matter what. Isn't that a scam?
Final Business Response /* (4000, 9, 2015/06/18) */
We have provided the final resolution to the claimant's case. XXXXXX-XXXXXXXX LM
Final Consumer Response /* (4200, 11, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did nothing.

Initial Business Response /* (1000, 5, 2015/09/14) */
Acknowledged claimant's feedback and apologized for the bad experience. Educated claimant about the Fight Carnage event. Player details are included on the email sent to [redacted] for players' feedback on the Fight Carnage event. Informed claimant...

about our Support Options for future game play assistance.
XXXXXX-XXXXXXXX - [redacted]

Initial Business Response /* (1000, 5, 2015/09/14) */
We have acknowledged the claimant's feedback and provided information about the new game update.
XXXXXX-XXXXXXXX **
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
The only thing Zynga sent was a form letter stating they made the change to Fight. They told me in the letter to send complaints to Customer Support. But they have shut down most of Customer Support and the only thing ANY player receives is a form letter to state what we already know, that they are using the Carnage formula in fight. The only adjustment they made was to let us initially attack with less stamina, but the end result is the EXACTLY the same.
This week [redacted] is taking a poll of MW players. The question is, "Do you want all of Carnage removed from your game?" https://www.facebook.com/events/XXXXXXXXXXXXXXXX/
So far less than 5% of players vote NO.
Zynga is playing semantics and distorting the truth. They kept the formula for Carnage permanently as their new Fight. They told us they would give us Classic Fight in one city and have not. And until they give us Classic Fight in all cities, I will not pay them another cent. Neither will most MW players.
Zynga never showed the players the results of their own surveys on Carnage. But they never asked outright like we did this ONE question being asked in the [redacted] poll.
Everyday MW loses large numbers of good players from the game due to Zynga's Carnage formula being used in Fight permanently.
Zynga continues to lie and "handle" us with form letters. They keep saying all this was to improve performance in the game. However, the number of player reporting improved performance is so extremely low that I suspect the ones saying it work directly for Zynga.
After Zynga lied to their shareholders and continue to lie to the players, this is a news story and it surprises me Zynga is getting away with this with no repercussions.
Final Business Response /* (4000, 11, 2015/09/24) */
We have already provided our official statement regarding the new update in Mafia Wars.
XXXXXX-XXXXXXXX **