Zynga, Inc.

Complaint:***I am rejecting this response because:This company refuses to fix there mistakeThey had advertising and refuse to cooperate in anyway to rectify the issueI have spoken with one of there
representatives via email and she also refuses to rectify the problem so therefore I will reject any response until the issue is resolvedThe advertisement has been attached and I did everything it said you needed to do prior to the date listed.Sincerely,Jeff ***

Complaint: ***I am rejecting this response because:
How are they assisting me in this matter ?? That's an insulting response...They take all my chips and have the nerve to say that they're assisting me ?? Sincerely,*** ***

Initial Business Response /* (1000, 6, 2015/09/25) */
Verified that claimant is permanently suspended due to a violation on our Terms of ServiceDenied the claimant's request to credit the chips due to the nature of the violationProvided information about our Terms of Service, Zynga Community
Rules and Zynga Poker Rules and RestrictionsInformed claimant of our support optionsXXXXXX-XXXXXXXX **
Initial Consumer Rebuttal /* (3000, 11, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Becoz its not true & not fairi asked them to know the violation its my right to know the reasonthey didnt specifythe answer was so general & send my a list to read so I guess which one of the violations I did...I wrote comments I will add them also here
I got couple of responses from zynga from different people and two of them called me a different namethat shows how they copy paste replies of similar issues without even diggin deeply every casetheir response is still negative and they said any further email will b closed automaticallydo u call that professional?
You guys are experts in dealing with such people plz find a point to defend my rightim counting on you
Such a big professional company with professional toolsthey can do screen shot my violation and show me my mistakethe mistake I didn't do and got punished forbut they even refused to state it clearly to methey just said violation of termsand attached plenty links to those terms and I should just guess what went wrong and where and how !!!! Come on guys please be tough with them I demand to fight for my rightplz help me
Final Business Response /* (4000, 14, 2015/09/30) */
Final resolution has been provided for the claimant's casePlease refer to the original case XXXXXX-XXXXXXXX **

Reviewed previous contact with the same concern by the claimantRequested for the information needed to secure the claimant's accountInformed the claimant that the information requested is the standard procedure when handling possible compromised / hacked accounts and that he needs to comply
so we can continue to assist and secure the claimant's game account. *** MG

Initial Business Response /* (1000, 5, 2015/09/11) */
Acknowledged claimant's feedback and apologized for the bad experienceXXXXXX-XXXXXXXX MHSC
Initial Consumer Rebuttal /* (3000, 9, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response i
got by email only gave me old information and some links which are useless because the customer support is not active and not responding to my complaintsThe new fighting format is still there and publiced as new in game, screenshots attached to complainplayers are on strike at the moment to convince them to reset the game back to old fighting format before all changesMany people get same response and it seems to be an auto message response whats not solving the problemAttach links to have communication with other players about this problem does not solve the problem Zynga has created by this game changes
Final Business Response /* (4000, 11, 2015/09/15) */
The claimant has been informed about the final resolution of the casePlease refer to original case # XXXXXX-XXXXXXXX MHSC

Initial Business Response /* (1000, 5, 2015/07/08) */
We have requested additional information from the claimant such as, date of the farm bucks went missing, amount of the farm bucks before it went missing, last purchase before the farm bucks went missing and amount of farm bucks missing
XXXXXX-XXXXXXXX BB
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */

Complaint: ***I am rejecting this response because:I have very secured account and email boxi also have new pin code zynga gave me, and next day after getting pin code I hacked? how it
happened? may be zynga needs to do somthing more to secure servers as my fb account didnot compromised ! only me from house from bat-yam accessed it and iphone from ***noone else.
I never clicking on any links, I have very secured inbox and never getting spami never gave my fb account info to anyonenoone even didno ask itmy fb very secured, noone even cannot look for me (only fb friends, and all my friends are real persons I know for years) im not a little girl, im , have kids ans working in high-tech company.(means I know few things about secure and hacking) my fb accont didnt hacked ! noone didnot access it.only way possible - its straight hack from ihpone..as iphone even didnot ask for pin code and this is not my fault ! looks like zyngas app not secured enouth. I know its kinda not nice for zynga return chips few times, but for zynga there 'r only virtual chips, and for me there r something I plaed many years ?? Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely,
*** ***
TO WHOM IT MAY CONCERN: I WANT MY CHIPS BACK FROM ZYNGA, I DID NOT AT ANY TIME GO AGAINST ANY TERMS OF CONTRACT, THIS IS THE SECOND TIME THEY DID IT NOW IT'S BILLIONPLEASE HELP ME THEY DO THIS TO EVERYONE THAT STARTS TO WIN

Initial Business Response /* (1000, 5, 2015/09/11) */
Acknowledged claimant's feedback and apologized for the bad experienceXXXXXX-XXXXXXXX **
Initial Consumer Rebuttal /* (3000, 9, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it was nothing
but a automated response
Final Business Response /* (4000, 11, 2015/09/17) */
No interaction requiredNecessary information was already provided to the claimantXXXXXX-XXXXXXXX **

Initial Business Response /* (1000, 6, 2015/06/24) */
We have informed the claimant about our final resolution to her caseXXXXXX-XXXXXXXX LM
Initial Consumer Rebuttal /* (2000, 8, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
all im asking for is my
poker account back up and running again and my poker chips that was on the account plus 5ml of poker chips from them not replying back to any off my messages and why are they banning people that love the game insted off banning the people that do botting and teams is so unfair on the real people that love to play the game I accept the responce of the Revdex.com to resolve this has im not getting any reply from zynga themselfs
Final Consumer Response /* (3000, 15, 2015/07/01) */
zynga say I violated the rules how can I do that when I only had just over 200k and the night before I was playing the game with other players and came on the next day to find they had banned my account for nothing and like I said ive sent number of emails and never got a reply until I contacted you guys then they say ive violated the rules when ive never ever done nothing wrong and they are banning players for nothing just so they can keep the bots n teams like they have done over the years thank
Final Business Response /* (4000, 17, 2015/07/03) */
Zynga has provided the final resolution to the claimant's casePease refer to original case XXXXXX-XXXXXXXX ***

Initial Business Response /* (1000, 5, 2015/11/11) */
Denied claimant's request to restore the farm bucks in the game since there were no discrepancies with the purchase historyXXXXXX-XXXXXXXX **

Initial Business Response /* (1000, 5, 2015/09/29) */
We have advised the claimant that the account was found to be in violation of our Terms of ServiceProvided link of our Terms of Service for referenceAdvised that the decision is final
XXXXXX-XXXXXXXX PB
Initial Consumer Rebuttal /*
(3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have done nothing wrongI want proof of what they said I didI have asked them three times for proof, all they say is I have violated their termsWhich terms?
I would like my chips backI had 200M and they leave me with 1m, that is unacceptable
They do this to many peopleMany of them who ***'t speak englishWell I do English and I want my chips back
This is a multi-million dollar company who just bans and suspends ppl for no reason only saying you have violated the termsProvide the proofThey never do because zynga is a scam
Final Business Response /* (4000, 10, 2015/10/04) */
We have already provided our final resolution to the claimantThe account was found to be in violation of our Terms of ServiceThe decision is final
XXXXXX-XXXXXXXX PB

Complaint: ***I am rejecting this response because: I have secured my account the way that facebook/zyng instructed me to do so I have added my cell phone on my fb account, added
trusted contacts and changed my pw frequently Zynga has given me a pin code to get into poker The hackers hacked my account, took it over, and changed everything They removed my cell phone #, my trusted contacts (see attached, who mine were replaced with) totally changed out my email and pw I physically called zynga 1-*** and spoke to *** and I told them to shut down my account, zynga didnt do that, zynga allowed the hackers to steal my chips I even went as far as emailing zynga days prior telling them that someone is trying to hack me! I have worked years for these chips, I don't buy fake chips If I bought chips, zynga would have returned them no questions asked I even gave zynga the trusted contacts the hackers added and they hackers were as bold as to send out fb requests to hack others using my account I want action, I want my chips back Zynga lost control of their game site and they are blaming me for an unsecured account, yet, they were the ones to help me secure it! Sincerely,*** ***

Zynga has provided the final resolution to the Claimant's issue on April-25-Please refer to Original case# *** AV

Zynga has responded to the claimant's update last 6/22/but we did not receive a responseClaimant has submitted support requests to our CS Team as well but no response was received from herPlease refer to original Revdex.com Case # *** **

Initial Business Response /* (1000, 5, 2015/11/10) */
Thank Claimant for the report and give the link for the MW Feedback form and link in reporting abusive behavior in-game. Provided information on how to contact support.XXXXXX-XXXXXXXX **

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Case has been escalated to the Farmville Team for further investigation. We will continue to assist the claimant via email. Reference number [redacted] - RR

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
The business has done nothing besides send me a email refusing to replace my items.

Final Consumer Response /* (2000, 6, 2015/05/26) */
Please close