Zynga, Inc.

We informed the claimant that it is necessary for him to submit his own appeal to Facebook, as Facebook can only take action on an appeal for the account ownerProvided links to report his Facebook account as being compromised and if he is unable to access his accountWe will provide proper
solution for the issue once we receive an update coming from the claimant. *** **

Zynga has assisted the claimant regarding her issuesPlease refer to case # *** KM

Complaint: *** This should be Bronze, silver, gold
I am once again rejecting Zynga’s solution or answer to the listed issues in this complaint Zynga has done nothing in a month and a half to resolve the issues They keep giving me a few dollars worth of keys tell me they are aware of the problems and working on getting them resolved quickly
I believe Zynga has made a business decision to do nothing They have had to updates to the game in the last week, that did not address either of the issues in the complaintBut with version they injected a bug that could have potentially lower their income from this gameIt was fixed with in two days with version his shows a complete unfair attitude toward player who spend actual money on the game as they do not get what they pay for which I previously described in detail
I think continuing this complaint is pointless as they have shown a complete disregard for the Revdex.com and it’s attempt to drive a resolution The personnel answering the complaint are not from corporate, which you would think if they cared about a negative complaint would be, but the respondents are from a call center and it’s always a different person But the exact same wording from canned approved responses
The Revdex.com may close this complaint with a not resolved status
If Zynga wants to have it resolved with an accepted status they may do one of the following:
1. Fix the issues
2. Refund all of the money I have spent since I started playing, I will then leave the game
3. Give me 10,keys to make up from the lost items from keys I have purchasedThis should be Bronze, silver, gold
In closing I do not know how Zynga can have a positive Revdex.com rating with the number of complaints against it, and their lack of concern for it’s players.Sincerely,*** ***

Complaint: ***I am rejecting this response because: Zynga keeps coming up with different excuses why my chips were taken...When I made I made my first complaint I called my VIP contact at Zynga, ***...He told me that my facebook account was quote ''accessed all over the world'' I asked him what he meant by that and he said that's not allowed, I asked him why I would let people all over the world access my account and he said he could give me reasons why, I asked him to give me one reason why and he wouldn't give me one...He then told me that he was looking at it on his computer so I asked him to email the proof and he refused...That's when I notified the Revdex.com...Then after they restored the chips everything was finethen when Zynga asked for you to dismiss the complaint and I agreed, the chips were missing once again, within hours...I noticed they did the same exact thing that they did the first time the chips went missing..They accessed two friends of mine accounts who haven't even played in months...They're obviously looking for wrongdoing, so if they have evidence they should show it....Then when my chips went missing the next time I contacted *** again and he told me this time that I was hacked by someone from Turkey, and that he was looking at it on his computer and there was nothing he would do for me...So they obviously can go back and see what's been going on, so they should have to show cause for why they're not giving me back my chips..He admitted that I was a victim but refused to help..Does that make sense ?? You would think that they're giving up a cadillac with the way they're acting..They can't keep a story straight on why my chips were removed...I have no doubt in my mind that they had a preconceived plan to just go along with you after the first complaint and then as soon as you dropped the complaint they would remove the chips again and say that I was hacked and that I had an unsecured account and that they couldn't help..That's painfully obvious...They emailed me a few days ago telling me that they would look in to it again...*** told me immediately that I was hacked from someone in Turkey, but again, I saw that they accessed two friends of mine accounts because they both told me that they haven't played in months...So they're not looking at the Turkey, for some unknown reason they're looking at girls who haven't played in months...I find Zynga to be dishonestthey can't stay with one story, and they have refused to give me a reason why they wont help me...I think that they believe that they're beyond oversight from anybody and can just remove players/customers chips at their will...Again, if I was to purchase billion chips from Zynga it would cost me approximately $600...Those chips costs them nothing...Its inconceivable why they're doing this, and refusing to even give a reason, like they don't have too, I just have to accept...It took a long time to make billion chips and I feel Zynga just stole them from me..Again, keep in mind that when I spoke to *** he mentioned to me that its been a while since I purchased...I don't need to purchase with billion chips, but even then I tried to work with them and said I would make a purchase if my chips were restored and he told me that he couldn't help with any chips until I purchased $worth...I've already spent $7,500-10,in the past...Again, if this is how they treat VIP customers, just imagine what they do to players who aren't VIP customers !!
Sincerely,*** ***

We will continue to assist the claimant via the original case number *** HD

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I find it very unusual that I went two weeks with no problems until the day after Zynga asked the Revdex.com to drop my complaint, then my chips just happened to be removed again...Both times I was left with million chips, on the nose..That's not a hacker, that's zynga just removing them..I researched Zynga complaints and found that they've done the same exact thing to many other customers...They remove their chips and leave them with million..Its funny how the alleged hacker waited two weeks to hit me again...Then like he knew, he waited until the Revdex.com complaint was dropped and then hacked me again..Does that make any sense at all ?? My account is not compromised, I was hacked years ago and I went through all those security concerns and facebook gave me a pin code to prevent that from happening again and I didn't have any problems in those years till now...If they're claiming that I have an unsecured account why did their customer rep say he could help me once I purchase $worth ?? Wouldn't I still be unsecured ?? Zynga is a crooked company and if this is how they treat a supposedly VIP customer, just imagine how they treat everyone else...It doesn't appear that they have anybody regulating them...If you were o purchase billion chips from Zynga it would cost approximately $600...They also refuse to give me a reason why they wont help me..This just smells bad, and it reeks of a shakedown to purchase more !!

Initial Business Response /* (1000, 5, 2015/07/21) */
We have assisted the Claimant and provided the necessary informationEducated the Claimant of our available support optionsWe've also issued the final Resolution to this caseXXXXXX-XXXXXXXX HD
Initial Consumer Rebuttal /* (3000, 7,
2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with the outcome as I have not violated any of the rulesYou have now accused me to have agreed to something I have never doneI really want you to re investigate into this matter and respond with a detailed reason to what bases I have been banned onShow me evidence to what and why I have been bannedI know it's all a misunderstanding and I hope to receive back my poker chips as well as the banned being taken offI hope to hear from you soonI have took so long to build my chip stack and I really need you to please take this matter serious and give me the support I needThanks
Final Business Response /* (4000, 11, 2015/07/23) */
We have provided the final resolution to the claimant's casePlease continue to refer to the original case XXXXXX-XXXXXXXX HD
Final Consumer Response /* (4200, 13, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with the outcome as I have not violated any of the rulesYou have now accused me to have agreed to something I have never doneI really want you to re investigate into this matter and respond with a detailed reason to what bases I have been banned onShow me evidence to what and why I have been bannedI know it's all a misunderstanding and I hope to receive back my poker chips as well as the banned being taken offI hope to hear from you soonI have took so long to build my chip stack and I really need you to please take this matter serious and give me the support I needThanks

Zynga has provided the final resolution to the Claimant's issue on April-25-Please refer to Original case# *** AV

Initial Business Response /* (1000, 5, 2015/09/02) */
Provided claimant with steps on how to troubleshoot the game on their end and acknowledged their feedback regarding the known issuesProvided links on support optionsXXXXXX-XXXXXXXX RF
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
Already knew about what they sent me!! I believe the issues are on there end!
Final Business Response /* (4000, 9, 2015/09/07) */
Thanked the claimant for sending us more information on the known issues of the game and assured them that we are working on themXXXXXX-XXXXXXXX RF
Final Consumer Response /* (4200, 11, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand they are trying to fix the issues I have responded to them as to questions they have asked me I had questioned that need answers!

Initial Business Response /* (1000, 5, 2015/09/22) */
Advised the claimant that the account found under the email address used is not suspendedAdvised the claimant to contact our Support team using the email address registered under the account that was suspendedXXXXXX-XXXXXXXX **

Complaint: *** I am rejecting this response because:They have not contacted me at all about this, I check my emails everyday and several times a day regarding this matterAnd have not received anythingfrom zynga
to whom it may concern: I forgot to include the FB# *** and ticket #***also zynga id#***please forward if necessary to zynga for the ticket number and Id#,sthank you *** ***Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I didnot get any answer from zynga, and dont know what final resolution they talking about
Sincerely,*** ***

Advised claimant to submit a new support request from the email address associated with his game account for security and privacy reasonsPlease refer to original case # *** RR

Zynga has assisted the claimant regarding his/her issuesPlease refer to case * *** **

Complaint: ***I am rejecting this response because:Sincerely,Lisa***

Initial Business Response /* (1000, 5, 2015/08/04) */
Advised claimant that the feature is slowly being rolled out (as coordinated with FarmVille Team)
Acknowledged claimant's feedback and educated her about the prize shovel/harvest bazaar features
Provided a link where she can submit her
feedback/suggestion and informed her about our Support Options for future gameplay concerns.XXXXXX-XXXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a "canned" response from the Zynga about new features being released and this is a timed questIt is not a new featureIt was a fill in the blank responseThey did not even address my issue except to fill in the name
Regarding the shovel upgrades, it was briefly addressed
There is no consistency in their FVgameWhen you play with the same players for over a year and something you get and the ***'t and vice versaIt does make the game fairYou can never get an answer from them unless you go through something like the Revdex.comThey send you links for further communication which are a jokeYou still get no response from them, Your pleas for help and explanation go off into cyberland and are never heard from again, the game does not changeAnd at times the answers totally absurdNot everyone agrees with everything, but I have a list of about people off the top of my head who have had experiences with themSeveral have playingWhen you are housebound for the most part as I am, you do what you can to pass *** timeThe game used to be funThe worst thing is the absolute lack of Customer Service and the useless links they send to try and pacify youI have been able to learn that it appears what they profess to be Customer Service is outsourced to another countrySo they are completely relying on script and ***'t give a hootWhat I asked for was not unreasonableAnd a direct answer pertinent to my query would have been appreciated
Final Business Response /* (4000, 9, 2015/08/07) */
We have already provided the resolution to the claimantClosing this caseXXXXXX-XXXXXXXX

Initial Business Response /* (1000, 5, 2015/06/29) */
We have requested more information from the claimant, i.ethe amount missing and the date when it was noticed missingWe have also provided links on how to secure the accountXXXXXX-XXXXXXXX PB

Zynga will continue to communicate to the claimant via original issue *** **

Complaint: ***I am rejecting this response because:Zynga never assisted me in this matter, they want me to provide evidence to something they have a record of in the first place to complicate matters
furtherI have no desire to waste my time, I'm a busy person and I paid good money for something that turned out to be defectiveIn order for this matter to be settled, I'm going to need a replacement or a refund. Sincerely,*** ***

We will continue to assist the claimant via the original case number *** **