Zynga, Inc.

Complaint:[redacted]I am rejecting this response because:Sincerely,Lisa[redacted]
I am still wondering why my chips were taken
I have reported a few ppl that have been selling chips 
and nothing has been done. Why am I the guinea pig

Zynga has assisted the claimant regarding his/her issues. Please refer to case # [redacted] AV

Initial Business Response /* (1000, 5, 2015/09/11) */
Acknowledged claimant's feedback and apologized for the bad experience and provided information about Zynga's Terms of Service XXXXXX-XXXXXXXX **

Initial Business Response /* (1000, 5, 2015/11/30) */
We have requested additional information from the claimant to verify the correct account in question and the date of purchase. XXXXXX-XXXXXXXX BB

Initial Business Response /* (1000, 5, 2015/07/06) */
Player was provided information regarding current max level. We also provided links for game updates and TOS. Lastly, we also provided link for Support Options. XXXXXX-XXXXXXXX - **
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
In zynga's response they said there last level is 245 which is not true it is 305 so they do not even know how many levels they have how is the consumer supposed to know. When I completed level 305 it says new levels coming soon and has said that for a couple of months.I cannot use the coins on any other game so that are just sitting there. Zynga needs to refund my money.
Final Business Response /* (4000, 9, 2015/07/14) */
Closing ticket. We have already provided sufficient information regarding the concerns to the player. XXXXXX-XXXXXXXX - **
Final Consumer Response /* (4200, 11, 2015/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There game has said new levels coming soon since may. If they are not creating new levels they beed,to refund my money

We have requested confirmation from the claimant that after he completes the account security feature, We will request to re-activate his Poker account. [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
DEAR [redacted], I HAVE NO IDEA WHAT ZYNGA HAS WRITTEN THE Revdex.com, AND AM NOT EXCEPTED WHAT THEY HAVE SAID. AS I SAID BEFORE I DID NOTHING WRONG AND ASK THAT YOU ASK FOR VIDEO OR PROOF THAT I DID INDEED DID SOMETHING WRONG, I SINCE HAVE NOT HEARD FROM ZYNGA INC. AND WRONG WHAT THEY HAVE DONE IT'S THERE WORD AGAINST OUR'S  AND EXPECT PROOF OF WRONG DOING. PLEASE DON'T LET THEM GET AWAY WITH THIS. THANKING YOU IN ADVANCE [redacted] TELEPHONE NUMBER [redacted] THANK YOU.

Zynga has already provided the final resolution to the claimants issue on June 6, 2017, please refer to the original case [redacted] TR

Initial Business Response /* (1000, 5, 2015/08/27) */
We advised the claimant that her case is a unique case and was already escalated to our Studio for resolution. We will keep in touch with claimant regarding the status of this particular case.
XXXXXX-XXXXXXXX MC
Initial Consumer Rebuttal...

/* (2000, 7, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although they fixed the issue they never said that it was a unique case until they responded to your letter. I [redacted]'t like they way they've treated me, but I love the game. So, you have to take the good with the bad, or the bad with the good, as the case may be. Most of the time, they're pretty supportive. Thank you for your help.

Coordinated with our game play team. Asked for the claimant's game account UID so we can impersonate the actual claimant's game account. Also provided basic troubleshooting steps to help resolve the issue. -[redacted]

Initial Business Response /* (1000, 5, 2015/07/15) */
We have educated the claimant about the Support Options we offer to our players and advised her to perform some troubleshooting steps to help the loading status of her game. We have also made some adjustments in her account for the gift request...

and neighbor visits.
We also found some violations of our Terms of Service on the claimant's account and warned her about the possible outcome of her violation.
XXXXXX-XXXXXXXX MC
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am happy that my farm got fixed finally,however I would like to know in exact detail what terms I have violated.I do not nor would I ever use a cheat engine of any sort.The items on my farm have been earned or paid for with farm bucks.I have an extra workshop that was placed on my farm many months ago that I can not get rid of ,it will not even allow me to put the extra one in storage.
I was indeed directed on how to reach customer support,I had tried those steps repeatedly to no avail ,before deciding to file a complaint .
Now I am worried my account will be shut down I have spent well over $1,000.00 possibly even over $2,000.00 on my farm I do not want to lose it for them thinking I am somehow cheating.
Final Business Response /* (4000, 9, 2015/07/21) */
We have already advised the player that the use of third party applications or site is a violation of our Terms of Service( TOS) and provided a link to our TOS.

Zynga has assisted the claimant regarding her issues. Please refer to case # [redacted]

Zynga Poker wants me to send them a photo ID but I can't because they provide NO email address so I can send it to them,,,,,,,,,,,,,Their email they send me has no REPLY feature!!!

Zynga has provided the final resolution to the claimant's issue dated July 11. Please refer to original case # [redacted] KM

Initial Business Response /* (1000, 5, 2015/12/07) */
We have already escalated the claimant's case to our game Studio for their expert attention. We will get back to the claimant once we have updates.

Initial Consumer Rebuttal /* (3000, 8, 2015/12/11) */
(The consumer indicated he/she DID...

NOT accept the response from the business.)
Again, this is the standard response to all complaints to zynga in regards to their games. I have been hearing this response for 2 months but they continue to take money with no resolution from people, and no way other than filing a complaint with the Revdex.com to get in touch with support.
Final Business Response /* (4000, 20, 2016/01/15) */
We have already resolved the claimant's original concern and she can freely contact our Customer Support Team for additional game play issues.
XXXXXX-XXXXXXXX MC
Final Consumer Response /* (2000, 22, 2016/01/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Here is my final response, I have contacted support, they continue to ignore my requests, as they always do. This is an awful company and they rip people off. Period. End of Story.

Initial Business Response /* (1000, 5, 2015/05/12) */
We have requested the claimant to provide us with the specific issues she is encountering within her game for us to determine the proper resolution. XXXXXX-XXXXXXXX [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
They are working on my issue but I do not want to close this case until there is a complete resolution. I have been corresponding with Zynga.
Final Business Response /* (4000, 9, 2015/05/15) */
This is a duplicate of the open case XXXXXX-XXXXXXXX LM. We are now in communication with the claimant and in the process of resolving her issues. XXXXXX-XXXXXXXX **

Player's feedback has been forwarded to our Studio. Please refer to original case # [redacted] HD

Initial Business Response /* (1000, 5, 2015/05/14) */
Denied claimant's request for chips replacement since the previous agent already credited his account with 20 million chips as a one-time courtesy. XXXXXX-XXXXXXXX **

Initial Business Response /* (1000, 5, 2015/07/29) */
We have informed the claimant about the support options available for his profile. XXXXXX-XXXXXXXX - JDV
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It...

still does not help that if I need support the only option I am told not to use that option.
Final Business Response /* (4000, 9, 2015/08/12) */
We have already informed the claimant to utilize the support option available for him. Please refer to old case number XXXXXX-XXXXXXXX - JDV
Final Consumer Response /* (4200, 11, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Lacks info on how to contact support. Oh and as an added bonus I'll throw in this link also http://www.zyngaplayerforums.com/showthread.php?XXXXXXX-Farm-Bucks-Coins-Items-M...⇄ where it says not to use the forums.

Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case #[redacted] TR