Zynga, Inc.

Zynga has already assisted the claimant regarding his/her issues. Please refer to original case # [redacted] JDV

We have assisted the Claimant and provided the necessary information and educated the Claimant of our available support options. [redacted] HD

Zynga will continue to assist the claimant regarding her issues. Please refer to original case # [redacted].

The claimant has 10 contacts with the same issue. Claimant was advised that her account was suspended and 90%  of her chips were confiscated due to violations of Zynga's Terms of Service. Helpshift case #: [redacted]

Initial Business Response /* (1000, 5, 2015/06/10) */
We were unable to pull up any accounts registered under the claimant's provided email address and name so we have requested that they provide the UID and email address. Once we have these information, we can easily review what may have happened...

to the missing 2 billion chips. XXXXXX-XXXXXXXX RF

Zynga has assisted the claimant regarding his/her issue. Please refer to case # [redacted] CA

Zynga has assisted the claimant regarding his issue. Please refer to case # [redacted] KG

Initial Business Response /* (1000, 5, 2015/05/19) */
We will provide the proper resolution once the claimant has provided us with specific information we have requested. XXXXXX-XXXXXXXX **

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Zynga will continue to assist the claimant through this ticket number, [redacted]

Initial Business Response /* (1000, 5, 2015/12/19) */
Informed claimant that the bird migration pond feature has been activated to her game. Educated her about our Support Options XXXXXX-XXXXXXXX

We informed the claimant that we are aware that there are some issues with our latest updates and we are working to fix it. We informed the claimant to try restarting the game application to retrieve the missing parts, for some cases some of the issues of missing items are not permanently lost. We...

also informed the claimant that we already escalated his concerns together with his account details to CSR 2 studio for review and will update him once we receive a response from the studio. [redacted] BB

Complaint: [redacted]I am rejecting this response because:Sincerely,Lisa [redacted]

Zynga has assisted the claimant regarding her issues. Please refer to case # [redacted].

Initial Business Response /* (1000, 5, 2015/08/15) */
We have assisted the claimant and provided the necessary information. Educated the claimant of our available support options. We've also issued the final resolution to this case. XXXXXX-XXXXXXXX BB
Initial Consumer Rebuttal /* (3000, 8,...

2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not satisfied with the response, it says according to sec 2b and that sec contain 4 part. anyway zynga said it has proof.. give me the detail.. why it was banned.. this is new way of earning income.. check the forum of zynga too many complain of chip lost or baned for no reason.. it lacks security.. it access private details.. this is illigal
Final Business Response /* (4000, 10, 2015/08/21) */
We have already provided the final resolution for the claimant's case. Please refer to original case number XXXXXX-XXXXXXXX BB.
Final Consumer Response /* (4200, 12, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
TY for your support.. zynga totally disabled my account.. cause I seeked your help.. zynga is afraid as it is commits fraud..

Zynga has assisted the claimant regarding her issues. Please refer to case #[redacted] BB

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Zynga has assisted the claimant regarding her issue. Please refer to case # [redacted] TR

Zynga has assisted the claimant regarding his/her issues. Please refer to case # [redacted] HD

Initial Business Response /* (1000, 5, 2015/09/01) */
Impersonate player's Farm and verified that she was able to redeemed animals in Jungle Jeopardy and her Bird Migration Pond is working. Educated claimant about the game mechanics for Jungle Jeopardy and informed that it is by designed that he...

may or may not capture any Birds per farm harvests in Bird migration pond. Acknowledge feedback about our support option and provided the support link for future game inquiries.XXXXXX-XXXXXXXX CA