United Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10943013, and find that this resolution is satisfactory to me
Sincerely,
Peggy And Bill ***

Dear Mr**:Thank you for taking my call today. I was happy to hear that your Revdex.com complaint regarding your parents reservation change has been resolved.Mr**, your business and satisfaction are especially important to usWe recognize you have a choice of airlines we
hope you will continue to allow us future opportunities to welcome you onboard and provide you with the service you expect from United Airlines and our United Express partners.Best regards, Mary Beth ***Corporate Customer Care Revdex.com11080226KANA 11160437Case ID:

Dear Mr***:We appreciate your reply through the Better Business BereauWe are sorry to hear that you have not received your refundIn looking at your ticket, it was paid in cash by your travel agentI have checked with United Refunds and they have confirmed that a check was sent (check# ***) to your travel agent on October 12thPlease check with your travel agent for the refundWe regret the inconvenience this caused you and hope to welcome you on a future flight.Regards, Marleina ***Corporate Customer CareCase: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe have emailed the information you requested and now just need the refund processed
Sincerely,
Michelle ***

Dear Mrs***:I am responding to the correspondence you forwarded to the Revdex.com. I'm sorry you were dissatisfied with our goodwill offering. Once again, please know I apologize for any inconvenience you experienced during your flight on August 31, I've taken
your initial feedback and forwarded it on for review, so we can continue to improvePlease know we'll continue to work on streamlining our operations, and hope to be your airline of choiceIf you enroll in our MileagePlus program on United.com I can deposit 15,goodwill miles into your account instead of the travel certificateThe miles can be used for a variety of items, or towards flights on other airlines. Please email me back through the Revdex.com Website if you prefer that offer. Also email me back your MileagePlus number after you enroll online.Thank you very much and have a nice day. Regards, Susan ***Corporate Customer CareCase: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11606035, and find that this resolution is satisfactory to me
Sincerely,
Bailey ***

Dear Mr***:I am responding to the correspondence you forwarded to the Revdex.com. I am sorry to hear your Business Class seat would not fully recline when you travelled with us on January 23, 2017. I realize there where no other Business Class seats available to move
to, and you had an uncomfortable flight and I apologize. As a goodwill gesture I have issued you a $electronic travel certificate that will be emailed to you in a few days. I hope you were able to enjoy all the other amenities in Business Class.Thank you for being a Premier Silver member with us and have a nice day. Regards, *** ***Corporate Customer CareCase: ***

Dear Ms***:I am responding to your communication filed with the Revdex.com.I'm sorry you were unable to travel to the BahamasWhile we are able to honor your specific request in the form of a refund, we will waive the $reissue fee that is associated with your ticket as a
one-time exceptionWhen you are ready to book a new itinerary, please call our Reservations department at 1-800-UNITED-((###-###-####) and refer to your confirmation number: OJCN0DPlease be advised tickets are valid one year from the date of issue (5-3-18) and any applicable fare difference will be collected We appreciate your business and look forward to welcoming you on board a future United Airlines flight. Regards,Julie ***Corporate Customer CareCase ID:***

I'm sorry that you missed my earlier response. I have copied it below for your records.Dear Mr***: I am responding to your correspondence through the Revdex.com. My colleague, Ms***, is out of the office due to serious health issues. I recognize that you still have unresolved concerns and I regret that you continue to have a negative impression of our services. We certainly recognize the importance of customer satisfaction in this highly competitive industry and are aware of the impact one negative experience can have. It is important for you to know that our responsibility in Customer Care is to apologize for any disservice that took place, report to the appropriate management for future improvements in those areas and provide relevant information about our policies and procedures. We work to do what is right for both our company and our customers. We always look for opportunities to evaluate our performance and what you shared certainly provides us with that opportunityPlease be advised that your comments have been documented and forwarded to the appropriate department for internal review. In recognition of your value to United Airlines and in the interest of customer relations, I am making an exception to our Corporate policy and I am sending you and Ms*** a $electronic travel certificate which will arrive in a separate email within 2-days. I hope that you are able to put them to good use and give us an opportunity to provide the service you expect and deserve from United Airlines. We look forward to seeing you onboard again soon! Happy holidays,MWHITI- 12/10/7:03:PM - Revdex.com 10885903KANA 10636140I am rejecting this response because:

Dear Mr* ***: I'm sorry your plans were disrupted when we our flight was canceled As I can tell in your email, we have room to improveI'll make sure to pass along your feedbackI'll also send you an Electronic Travel Certificate, which will arrive via email in a few daysWe hope this gives you a future opportunity to receive service you deserveWe'll continue working harder to provide you, our loyal and valued customer with the experience you deserve when unplanned events happen In review of your ticket there were not additional fees charged to your card by United Airlines for the changes made to your ticket. I appreciate that you chose UnitedWe look forward to seeing you on your next flight Regards, Cindy ***Corporate Custom** ***
Tell us why here

Dear Mr***: We are sorry for the inconvenience you experienced due to your *** flight being cancelled which causes you to be delayed getting to your destination Direct customer feedback about our products and services is so important in helping us to improve Our records
indicate you spoke with our executive services team yesterday and over the phone as goodwill you were given an electronic travel certificate and advised you must seek closure from ***. We appreciate your business and look forward to welcoming you on board a future United Airlines flight. With kindest regards, Cindy *** Corporate Customer Care ***

Complaint: ***
I am rejecting this response because: It was with United
Sincerely,
Karson ***

Dear Mr***:I sincerely apologize that you had the experience you did while checking in for your flight. In order to assist you, I will need all passengers names, the ticket numbers as well as the cities to which you were departing from and arriving to. I see that you have stated that
you were traveling to London on February 10, 2016. Where were you departing from and if the only other passenger traveling with you was your fiancé, I would need to know the name of your fiancé.Once I have the information that I have requested, I will be happy to assist you. Regards,Sheila ***Corporate Customer CareCase

Dear *** *** In order to review your travel concern, I do require the name of the passenger traveling, and the digit ticket number beginning with Once I have this information I will be able to respond to your inquiry My apology for any confusion
Regards, *** *** Corporate Customer Care Case:104***

Dear Mr***:I'm responding to a complaint forwarded to us from the Revdex.com. We are committed to providing excellent customer service and will make every effort to meet your expectations. Please know our goal is to operate every flight on schedule, every day
Unfortunately, there may be times when weather, a mechanical issue or the late arrival of a crew member, due to missed connection or other unforeseen event, may cause a flight to be delayed or canceledWhen this occurs, we want to minimize the impact to you as much as possible and keep you informed. Please understand that we do work hard to minimize flight problemsOf course the safety and well-being of our passengers must always be our first priority so some delays or cancellations are unavoidable. If the purpose of your trip is to close a potentially lucrative business deal, to give a speech or lecture, to attend a family function, or to be present at any time-sensitive event, you may want to allow extra time and take an earlier flight. Airline delays and cancellations are not unusual, and defensive planning is a good idea when time is your most important consideration. I encourage you to use our cutting edge self-service kiosks, online tools and smartphone apps as often as possibleAs you may know, United is one of the only airlines to provide the actual flight delay reason through our customer-facing tools.Per our Contract of Cariage and as a gesture of concern, I will send you a travel certificate that will arrive to your email address within business hoursIt is my hope that you will accept our apology and enjoy using the certificate at some point in the near future, thereby giving us the opportunity to win back your trust. We appreciate your Silver MileagePlus status and look forward to welcoming you on board a future United Airlines flightRegards, LeMarkus ***Corporate Customer CareCase: Tell us why here

February 22, Dear Ms***: The Revdex.com has forwarded your response to my attentionWe are very sorry you continue to be disappointed in our responseWe understand your disappointment and frustrationHowever, as previously explained, the tickets in question were purchased as non-refundable ticketsThe information you presented did not qualify for an exception within our published policy guidelineshttp://www.united.com/web/en-us/content/reservations/refunds/refund.as...⇄ In addition, our records indicate a one-time exception was made to waive the change feeMs***, we are very sorry for the confusion you have experienced, as bulk fare tickets purchased via an outside source come with many restrictionsWhile we are unable to honor your request of a refund of these tickets, as a gesture of goodwill and in the interest of bringing this to an amicable resolution, I have sent each of you a $electronic travel certificateThe certificates will arrive in a separate e-mail within business daysWe appreciate this opportunity to respond, and we hope to see you on board a future United Airlines flightRegards, Judith *** Corporate Customer Care Case

Complaint:
I am rejecting this response because: I was told via phone by a representative in October of that my voucher would be extended monthsI was told that I would receive a confirmation email but never received oneI expect that this issue will be resolved in a timely matter, as it was due to no error or oversight of my own but the error and/or oversight of United Airlines for not following through with there promiseThanks for your assistance and timely resolution resolution of with this issue
Sincerely,
Brian

Complaint:
I am rejecting this response because: I did call one week before and cancel the flightI spoke with a male foreigner supervisor, and he assured me that he had canceled the flight and that there would be no fees incurred by meHe also told me that he would refund the miles and any fees I had paid inI have witnesses who will attest to this, and I will bring them to court with me when I sue you all if you do not return my miles and fees ASAPThink I am kidding? Only try me!! I will NEVER fly on United again!!!!!!!!!!!!!!!!!!!!!!!!!! DrJ*** II
Sincerely,
John ***

Dear Ms***: I’m sorry you're disappointed in our feesAs part of the ticket’s rules, there is a processing charge for changesOutside of that charge, you may need to pay for the price difference, too, if the same discount isn't availableI see that's what occurred when you changed your
ticketWhile the charges are accurate, I'll make sure to report your feedback I regret if that created any frustrationThat’s not our intentionWhen booking your next flight, let us know and we can research tickets with less restrictionsI am sorry we didn’t deliver better service on March 10, When you fly with United, you expect us to take good care of you and to provide timely, efficient and professional serviceThe behavior you described is not reflective of our commitmentIn appreciation for your feedback, please enjoy the electronic travel certificate that will be emailed to you under separate cover within 3-business days. We appreciate your business and look forward to welcoming you on board a future United Airlines flight.Regards,Mae *** Corporate Customer Care Case ID ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***