United Airlines

Dear Mr***: Your correspondence addressed to the Revdex.com has been forwarded to my attention for review. Please accept my apologies for the damage to your checked baggage. I contacted our baggage claims department and they advised they tried to contact you by phone,
but your voice mailbox had not been set up yet. They advised they will contact you via email for more information as they were unable to find a damage claim filed under the name of ***Please know that damage has to be reported at the airport where the damage was discovered and reported to a baggage service representative to initiate a claim. You should be hearing from us shortlyMr***, we truly appreciate your loyalty and look forward to continuing our important business relationshipBest regards, Mary Beth *** Corporate Customer Care Revdex.comCase ID:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Ms***: I hope you are feeling better. As a gesture of goodwill, I have requested the refund of the ticket. Please allow to working days for the refund to process back to the original form of payment. Thank you for flying the friendly skies. Regards, ***
***Corporate Customer Care***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for handling the refund request
Sincerely,
Virginia ***

EJOHNS- 2/23/6:14:PM - FIELD, EMAIL ***Revdex.com has determined your company has addressed the issues within the complaint; therefore we have closed this case in our files.There is no action for you to take at this timeWe will contact you when we next require your input

Dear Ms***:United Airlines did respond you the email which was sent on February 8, and is as follows: Dear Ms***, good afternoon. I sincerely regret that your travel plans have been changed
por qualquer inconvenitente e tenha certeza que esta não foi a experiência que planejamos para senhora
">I apologize for any inconvenience and rest assured that this was not the experience we planned for you. From what was written on his ticket *** should have honored the baggage allowanceWith the release of *** for the collection of mail order seems to be a greater inattention of companies. Since the charge was made by ***, we can not process the refund but we can offer you a travel credit of USDto be used on your next trip with United, valid for one year, and transferable. If you are interested please confirm your complete address, including the zip code. We remain at your disposal and thank you for your choice by United.In time, I checked that all miles of this trip have already been credited(For more information, please contact:[email protected]) Regards, Carlos Eduardo ***Customer Care BrazilUnited Airlines Incwww.united.comID ***United Airlines is waiting on a response to the email. Regards,Sheila ***Corporate Customer CareCase ***

Dear Ms***: The Revdex.com has shared your information with United Airlines Customer Care Department, and we appreciate this opportunity to address your concern regarding the ticket you purchased through another party Please understand that any changes or ticket
refunds need to be made through the original booking source. As such, this matter needs to be addressed by the booking source. Please be sure to contact the booking source if you need additional assistance Thank you for your business, Ms***. We look forward to continue serving your travel needs Sincerely, Suzanne *** UNITED AIRLINES Corporate Customer Care Case ID *** Tell us why here

Dear Mr***:I am responding to the correspondence you forwarded to the Revdex.comI am sorry to hear you did not receive the help you expected or deserved when you called our Reservations Desk about applying the credit from your trip in September toward a new reservation due to
Hurricane Irma. I can refund the ticket as a one-time exception if that is preferable. Or, you can make a new reservation and I can refund the $change fee after the ticket is issuedPlease email us back through the Revdex.com Website and let us know. Also, include the new reservation number if the second option is preferableThank you very much and have a nice day.Regards, Susan ***Corporate Customer CareCase: ***

Dear Mrs***: I am sorry you were not advised prior to your purchase about the close in booking fee for award tickets, as it is our policy to make all advisements prior to processing the purchaseI have authorized a refund for the $feePlease allow up to one billing cycle for the
credit to reflect back to your credit cardThe refund request ID is *** for your recordsAs a MileagePlus member, we want to thank you for your loyaltyWe hope you will be able to accept our apology and allow us the opportunity to provide you with a future better customer experience in hopes of replacing the negative impression Sincerely, Suzanne *** United Airlines Corporate Customer Care Case ID Tell us why here

Dear Mr***: The Revdex.com has notified United Airlines that you have filed a complaint against us regarding your ticket purchased on December 28, I'm sorry you're disappointed about your denied refund requestI hope I can explain how the decision was made
Your ticket carried restrictions, which included being non-refundableI'm sorry if there was any confusion when purchasing your ticket or reviewing the receiptGeneral rules that apply to all tickets include: using flights in order, canceling before departure and having a year from the issue date to use remaining portionsOnce again, I apologize and, if you need more information, just let me know I appreciate you chose United for your travel and hope your next trip with us will deliver the experience you deserve Regards, Candance *** Corporate Customer Care Case: ***

Dear Mr***, Thank you for your emailI regret that you did not get the seat you reserved on your recent flight, and sincerely apologize for any inconvenience this may have caused youWe do our best to accommodate individual seat requests, but unfortunately, due to potential operational
changes, we are not able to guarantee seat assignments. Advance seat assignments are offered as a courtesy to our customers, and we hope to be able to do so for you in the future. I show on your ticket you were given a partial refundIn addition as a gesture of your concern, I will send you a travel certificate that will arrive to your email address within business hoursIt is my hope that you will accept our apology and enjoy using the certificate at some point in the near future, thereby giving us the opportunity to win back your trust We appreciate your business and look forward to welcoming you on board a future United Airlines flight.Kind regards,*** ***Corporate Customer Care***

Dear Ms***:You and your husband were provided travel certificates for two different flight issues case# *** provided $each and case# *** provided $each that was emailed to the email address listed below.***@hotmail.com I am not able provide you with the 25,miles that your have requested per person, but as a goodwill gesture I will provide each person with 10,miles since you have been compensated for the other issues.I will resend the travel certificates to the email that the Revdex.com has to contact you.We appreciate your business.Regards,Lisa ***Corporate Customer CareCase#

Dear Mrs***: Thank you for the concerns that you've expressed via the Revdex.com. We are sorry for the inconvenience you experienced when your flight UA4599, on April 14, 2016, did not operate as scheduled I understand how frustrating this must
have been for you and your husband, and I apologize Please know our goal is to operate every flight on schedule, every dayUnfortunately, there may be times when weather, a mechanical issue or the late arrival of a crew member, due to missed connection or other unforeseen event, may cause a flight to be delayed or canceledWhen this occurs, we want to minimize the impact to you as much as possible and keep you informed Our records indicate that my colleague, MrScott ***, was handling your case and sent the following responses directly to your husband's email address on April 20, and April 21, 2016: Dear Mr***: I am sorry a delay of UA4099, our United Express service from StLouis to Houston on April 14, caused you to be delayed overnight on your trip to Puerto Vallarta I understand how frustrating it can be to have your travel plans alteredI recognize that in choosing air travel you do so with personal commitments in mindIt is never our intention to cause distress of any kind or impact your travel plans, but unfortunately, some flight delays are unavoidableWe simply must put your safety ahead of all other consideration I regret we are unable to reimburse you for inconvenience, loss of time or absorb the cost of unused prepaid hotel accommodations, special events or ground transportation at your destination We would like the opportunity to welcome you aboard a future United flight and win back your trustWe will void the $travel certificate you received, and I am sending you and Ms*** each a $travel certificate, which you can expect to receive by email within - business days We thank you for your business and we look forward to another opportunity to deliver the experience that you deserve Regards, Scott *** Customer Care Case 1*** Second response sent on April 21: Dear Mr***: Thank you for your response I apologize again for the disruption to your travel plans for Puerto VallartaYour email clearly expresses your disappointment in our service for this trip, and I would like to extend a sincere apology for any negative impression that may have been created I am sorry if your are not satisfied with our goodwill offerPlease understand United carefully reviews our guidelines regarding goodwill compensation annually to make sure that they are properly aligned to several determining factors and to the satisfaction of all our valued customersUnfortunately, we are unable to reimburse you for inconvenience or loss of vacation timeI hope you will accept the travel certificated in the spirit we intended Thank you again for your business and we hope we have an opportunity to welcome you aboard another United flight Regards, Scott *** Customer Care Mrs***, you asked us to reexamine your request, and we have done soAll things considered, we do support our earlier decisionWe have thoroughly reviewed your request, and we support our decisionWhile we are unable to meet your compensation expectations, I thank you for giving me the chance to pass along your feedback to our senior management for their internal review Consequential damages such as loss of time or prepaid arrangements at the destination are wholly excluded from carrier liabilityWe recommend that you inquire with your travel insurance or credit card provider about available coverage for these expenses. It is never our intent to inconvenience our passengers, and I am very sorry your valid expectations were not metWe appreciate the time you took to share your thoughts with us and the opportunity to apologize for any inconvenienceYour feedback will be helpful as we strive to provide you and other customers with positive travel experiencesI hope you will reconsider and allow us to serve your future travel needs We have responded with care and concern, and certainly encourage you to accept our goodwill offer in the spirit in which it was intended We appreciate your business and hope to welcome you aboard another flight in the near future, and thereby have the opportunity to win back your trust Kindest regards, Leyly *** Corporate Customer Care***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Rita ***

Dear Mr***: We are committed to providing excellent customer service and will make every effort to address your concernsTo facilitate our research, kindly reply to this e-mail with the information below and a brief summary of your request. Passenger name (s): Frequent
flyer number (if available): Flight Number: Flight Date: Ticket Numbers: Approximate Departure Time: Origin: Destination: We look forward to hearing from you at your earliest convenience. Regards, Lisa ***Corporate Customer CareCase#

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I called United and was able to move my flight to the 9am plane that wasn't there when I first bookedHopefully, the flights have settled down and there won't be any further reconfirmation needed
Sincerely,
Perry ***

Dear Ms***: I am responding to your communication submitted to the Revdex.com.I'm sorry for any misunderstanding regarding our weather waiver for *** *** ***.For clarification, customers traveling on 4/4/ -4/of from/to Newark, White Plains, New York's JFK and
La Guardia Airports were permitted to change their itinerary at no additional cost if their travel date was rescheduled up to 4/8/If any of the scheduled flights on the tickets were cancelled, you can apply for a refund, however our records indicate the United flights did operate on the original travel datesIf it was the *** Airlines flight to Islip, New York that cancelled, please let us knowWe will then have to contact *** Airlines directly for verification and submit the refund to our Accounting department on your behalf with our authorizationIf you would like to exchange the tickets for a new itinerary, the $200USD reissue fee will be waived, however per our Contract of ***, they are non- tranferrableI'm sorryAlso, please be advised that tickets must be reissued no later than one year from the date of issue (8/01/17)however travel does not need to be completed by that dateAfter the tickets have been exchanged and if there is a residual value, a travel certificate will be issued and can be redeemed by the person(s) of the customers choosing on any United/United Express operated flightWe appreciate this opportunity and respond and look forward to welcoming you on board a future United Airlines flightRegards,*** ***Corporate Customer CareCase ID:***

Complaint: ***
I am rejecting this response because: Still lack of honoring their website offerings Not my issue the site wasn't working and prevented me from booking an available flight I feel the only acceptable remedy is to honor the flight for the miles reflected Beyond that, nothing seems acceptable
Sincerely,
Rob ***

Dear Ms***: I am responding to a correspondence received from the Revdex.comI sincerely regret the circumstances described in your letterI appreciate the opportunity to provide an explanation about changing your ticket, as it can be confusing when purchasing a United ticket from
another companyOur records indicate you purchased a restricted-type air fare from a travel company who contracts with airlines for wholesale discounted faresBecause the travel company defines how their customers can use these fares, that company is the only source of information on the specific restrictions of your ticketI contacted our reservations department on your behalf and I was advised your ticket confirmation ***, was a bulk ticket issued by ***, however; you do have the option of exchanging unused tickets for future use when the exchange is in compliance with fare and ticketing requirementsWhich means the booking code and routing of the original ticket must remain the samePlease contact United Airlines Contact Center at 1-800-864-Please give the reservation representative the ticket confirmation, *** and they will be glad to assist you with future reservationAlso, I understand your dissatisfaction with not being able to reach one of our reservations representatives in a more reasonable timeframeEven though our goal is to answer all of our calls quickly and efficiently, there are times during irregular operations due to weather that we are unable to answer the call in a timely manner and I am truly sorry for the inconvenienceYour good comments will be given to our reservations management responsible for customer initiatives that target further improvement As a gesture of concern, I will send you a $travel certificate that will arrive to your email address within business hoursIt is my hope that you will accept our apology and enjoy using the certificate at some point in the near future Please accept my heartfelt and sincere apology for any inconvenience and disappointment this caused you and thank you for allowing me the opportunity to apologize and register your complaint for future improvement Ms***, we look forward in welcoming you aboard a future United Airlines flight Regards, MrsElizabeth *** Corporate Customer Care United Airlines UAL: *** Revdex.com: