United Airlines

Dear Mr*** I am responding to your communication sent through the Revdex.com. I have contacted MileagePlus on your behalf and they have confirmed your Silver Status is valid until January 31, 2018. If you have any additional question, you may contact MileagePlus
directly. We appreciate this opportunity to respond to you as a 1K, and look forward to serving you. Regards, *** ***Corporate Customer Care***

Complaint: ***
I am rejecting this response because: we have yet to receive the refunds for the ticketsWe spoke to the credit card company who said there is nothing pending to be deposited into any of our accounts.Sincerely,
*** ***

Revdex.com:
The business has requested more information from mePlease forward this information to United Airlines Ticket Numbers: *** *** ***Flight from Orlando MCO to Newark EWROn 8/22/
Sincerely,
Sara ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***: United Express Flight was cancelled due to poor weather. Because the flight was cancelled and you did not travel on that particular flight segment (Albany/Newark), you are entitled to a refund of that portion of your ticket. While we regret that you feel the refund amount is unacceptable, the $refund you received was for the unused portion of your ticket (United Express Flight 4954). This refund amount was calculated correctly, and you are not due anything further. Our records also reflect that you contacted United concerning this same matter, and you were also advised by Customer Care on May 13, 2016, that the refund amount you received is correct. Information is detailed on United’s website concerning our protocol for addressing flight delays and cancellationsWe have provided the URL for your convenience: https://www.united.com/CMS/en-US/travel/policy/Pages/FlightDelaysandCancellation...⇄ youSincerely, *** *** Corporate Customer Care United Airlines Case ID Tell us why here

Dear Mr***:I’m responding to a complaint forwarded to United from the Revdex.com.I’m sorry to learn of your experience while traveling with us. The following policy is outlined on our website united.com.Damaged baggageThough United carefully handles and transports our
customers' luggage, your checked baggage may show evidence of wear based on handlingIf you believe United damaged your checked baggage, please review this page to see how to report your claimDamaged baggage cannot be reported via email or through the websiteUnited is not liable for the destruction, loss or damage of any baggage caused by its inherent defect or poor quality as well as the following conditions that result from wear and tear: Minor cuts, scratches, scuffs, dents, dirt and stains Damage to wheels, feet or extending handles Damage to fragile or perishable items Damage because of over-packed baggage Loss of external locks, pull straps, security straps or zipper tabsReporting damaged baggageWhen reporting damaged baggage, please make sure to leave your bag tags attached to your luggageIf you’re still at the airport.Report damaged baggage to the airport Baggage Service Office, located near the baggage claim area, immediately after your flightA United representative will examine your damaged baggage and you will receive a file numberYou may be asked to complete a damaged baggage claim form.If you’ve left the airport…For United-operated flights within or between the U.S., Guam, Puerto Rico and the U.SVirgin Islands, damaged baggage must be viewed by and reported in person at the airport Baggage Service Office within hours after flight arrival to be eligible for repair or replacementFor all international flights operated by United, damaged baggage must be reported in writing or in person at the airport Baggage Service Office no later than seven days after flight arrival to be eligible for repair or replacementIf your flight was not operated by United, please contact the airline that operated your flight.If you have additional questions about damaged baggage, please contact the Baggage Resolution Service Center at 1-800-*** (1-800-*** from the U.Sand Canada or 1-***-*** from outside the U.Sand Canada.Thank you for your business.Regards, *** ***Corporate Customer CareCase: ***

June 20, 2016Dear Mrs***:We are sorry for your continued disappointment considering you have submitted an additional correspondence to the Revdex.com. We regret you feel that your husband's situation was not handled properlyPlease understand that our Customer Refund Services processed your husband's refund based on our company procedures. However, we regret that you did not receive your husband's electronic travel certificate information. Possibly, the email containing his certificate information defaulted to his junk/spam folder. Our records reflect that a duplicate copy of your husband's electronic travel certificate information was emailed to him on June 16, 2016. Regrettably, we are unable to provide a refund since your husband's ticket was issued under a non-refundable fare. But, just to let you know that an electronic travel certificate is used as cash toward a purchase of a ticket for flights operated by United and United Express worldwide and is valid for one year from the date of issue. A ticket must be booked by the expiration date on the certificate but, travel can commence after that. As a rule, our schedule is open to book days out. The certificate cannot be sold however, it is transferable to a passenger of choice. A certificate is redeemable on united.com or by calling United Reservations.Mrs***, we hope that your husband may find a future opportunity to use the electronic travel certificate that was previously issued to him.Sincerely, *** *** United Airlines Corporate Customer CareRef # ***

Complaint: ***
I am rejecting this response because: I am not happy with United airlines "good faith offer"The offer is something that I can't physically use due to the fact that one of the recipients of the credit is a lap infant who can't use the creditAlso the credits can't be combined on a single ticketI am extremely unhappy with United's handling of this situation to the point that I will never fly with them ever againI will also use all of the social media outlets to make the public aware of how United Airlines treated my case and that they should not be trustedI will not rest until I make a negative financial impact on their businessI have a very legitimate reason for a refund as United was unable to get me to my destination within a reasonable timeframe (Three days)Then they tell me they will refund me $(which almost would cover my hotel and rental car so that I can drive hours) and this is why I made the decision to driveThen they only refund me $Shame on you United Airlines!!!! You can't be trusted!!! You deserve to go bankruptAgain I will not quit getting the true message out to your unknowing customersEvery free minute I have will be spent on this*** *** *** *** *** would never have treated me this way.
Sincerely,
Andrew Abbatea very unhappy never again customer!!

Complaint: ***
I am rejecting this response because: it does not adequately explain why they have decided to charge this feeJust says that they doWould like to know why the fee, why that timeframe and why it applies to even flights that have a discounted number of miles requiredUnhappy that it is a per ticket vs per reservation
Sincerely,
*** ***

Complaint:
Mr***To give you a brief synopsis of what transpired My original flight (UA719) from Dulles to LA was a connection to my ultimate destinationSydneyThat flight was cancelled due to what the agents at the desk claimed was weather. HOWEVER, there were other United flights that took off that same day and time AND I received an email alert from United that said it was due to a late inbound crew that had to rest!!!! I was forced to leave the following day (split up from my family and ending up getting a hotel at the airport). After United cost me a day of vacation time the next mishap came during my flight to Bali from Sydney (JQ38) via your partner ***After trying to check in online on United.com, I entered my UNITED confirmation number and was notified my itinerary had been cancelledI called United and spoke to a representative who did not know what happened but would connect me with *** to reconfirm my seatUpon connecting me with a *** via 3way callThe United representative stopped responding mins into the call and I was forced to pay out of pocket directly to *** for a new seat instead of reconfirming my original seats!!!! After discussing this with the “refund agent” It is clear your notes do not reflect half of the BS I had to deal withI have a recording of the call between the *** Rep, Myself, and the UNITED Rep, the *** representative made notes of what happened in their system, and additionally when I arrived back in Los Angeles A United Gate agent looked in your systems notes and told me that an agent in DC must have mistakenly altered my ticket after the original delay from the late flight crewI filed this response because I am tired of being misled and lied toI will do everything in my power to ensure this issue is taken seriouslyI have already provided the agent with all of my documentation (receipt from your partner airline *** )The agent requested a boarding pass that I told her I do not have because it was paper copy

Dear Mr***: I apologize we have not been more helpful when trying to reach us I regret you did not provide enough information about your reservation to assist you via email Please contact our reservation department for current travel issues; due to the lag time in
receiving emails it is best to contact them for immediate assistance Our reservations agents are ready to assist you with future reservations: • U.S./Canada: 1-800-UNITED-(864-8331) • All others: https://www.united.com/web/en-US/content/contact/reservations We look forward to welcoming you aboard your next United flight Regards, Cindy *** Corporate Customer Care *** Tell us why here

Dear *** ***:I'm responding to a complaint forwarded to United from the Revdex.com. We are committed to providing excellent customer service and will make every effort to address your concerns To facilitate our research, kindly reply to this e-mail with the
information below and a brief summary of your request*Passenger name (s):*Frequent flyer number (if available):*Flight Number:*Flight Date:*Ticket Numbers:*Approximate Departure Time:*Origin:*Destination: * denotes required information to assist you. We appreciate your business and look forward to welcoming you on board a future United Airlines flight. Regards, LeMarkus ***Corporate Customer CareCase: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks for making right on a wrongI will continue to fly United after this.
Sincerely,
*** ***

Dear Mr***: I recognize that you still have unresolved concerns and I am sorry that this is the case I regret that you are not satisfied with my responseAs stated in my previous email, I have forwarded your concerns to the appropriate department for review Again, please accept my apology for your frustrating and unpleasant experience and for any negative impression that may have been createdUnfortunately, we are unable to reimburse you for inconvenience, loss of time I hope you do not feel that our position demonstrates a lack of understanding of your situation, because that certainly is not the caseI empathize that you are disappointed with the response provided and understand if you must move forward how you see fit for a satisfactory resolutionWe respect your position and ask that you understand ours We value our customers and work diligently to maintain that relationshipWe would like to move forward in our business relationship with you, and realize you have a choice of carriersYou have my sincere apologies for those occasions when we did not fully meet your expectations and we invite you to contact Customer Care again if we may address any future travel-related issue on your behalf Regards, *** *** Corporate Customer Care Case:***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10930737, and find that this resolution is satisfactory to me
Sincerely,
Zaijin ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11179156, and I am currently awaiting the business' action to take place in order to determine if the resolution is satisfactory to me
Sincerely,
Atanasio ***

Dear Ms***:Thank you for contacting United Customer Care again through the Revdex.com. We are sorry you were dissatisfied with our response and goodwill gesture. We have reviewed your request and support our colleague's original correspondence. While no further
consideration or compensation will be forthcoming, please know your feedback and comments are appreciated. Our gesture was meant to address this issue uniformly and fairly for all our passengers. While we cannot undo your experience, the goodwill offered was meant to be a token of our resolve to do better the next time you travel. We hope you accept it in the spirit in which it was given and that we can move on in our business relationship.We thank you for your patience, business and loyalty. We’re always glad to hear from our valued customers and MileagePlus members and thank you for choosing United.Regards, Joe *** Corporate Customer CareCase 10059176Tell us why here

Complaint: ***
I am rejecting this response because: I have not been compensated for the money that I spent for 3/10/when I was a suppose to arrive at my all-inclusive prepaid resort on 3/10/and did not arrive until the next day on 3/11/16. I don't care that United Airlines offered me $** as a good-will gestureUnited offered everyone on Flight *** a $** voucher, but not everyone missed a whole day in Hawaii like I did. United's unprofessionalism started at Lambert Airport and I see is continually going to be an issue all the way to the Corporate HeadquartersI'm in shock, how they don't care about their customer's and I will not spend another penny to fly on their aircraft
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/06) */
Dear Mr***
I am responding to your communication sent through the Revdex.com
I see in June of this year you were in communication with my colleague Mr*** who addressed your concern and you replied back
with appreciation of the resolutionBelow you will see the last three strings of communication you had with my colleague Mr*** if you have any additional question, you may contact him back or myself
We appreciate this opportunity to respond and look forward to serving you
Regards,
***
Corporate Customer Care
XXXXXXX
Hi ***
Thanks for your kind note of appreciationI'm glad I could be of assistance
Best regards,
***
DOT Specialist
Corporate Customer Care
Case ID XXXXXXX
Original Message Follows:
Hello***
Thank you so muchAppreciate your personal attention and resolution
Regards
***
From: "***@united.com"
To: *** ***
Sent: Friday, June 19, 4:PM
Subject: United Airlines Customer Care Case ID ***
Hello ***,
Thank you for sending me a copy of your hotel and taxi receiptsGiven the circumstances, we do want to reimburse you for the hotel ($460.19) and taxi ($62.00) expenses you incurred after flight 50; Newark to Frankfurt was cancelled on *** 31,
A check for $will be sent to you at the following mailing address and it should arrive in the next 7-business days
Mr*** ***
***
Thank you for your cooperation and patience in resolving your requestI understand the value of your decision to fly United, and I assure you that we will make every effort to leave you with a better impression of our airline the next time you fly with us
Sincerely,
*** ***
DOT Specialist
Corporate Customer Care
Case ID XXXXXXX

Revdex.com:Thank you ***I will make sure to save the voucher for a future reservationHappy New Year
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***