United Airlines

Complaint: ***
I am rejecting this response because: I'm not Mr***
Sincerely,
David ***

Dear Mr***:Thank you for contacting United Customer Care through the Revdex.com. I apologize for the inconvenience you experienced when our published schedule changedI realize how frustrating this must have beenWe implement schedule modifications for a number of reasons,
including the need to adjust to market and seasonal demandsAlthough we are unable to guarantee routes will not change, we understand how such modifications can impact our customers' travel plans, and we remain committed to minimizing those inconveniencesWe thank you for your patience, business and loyalty. We’re always glad to hear from our valued customers and MileagePlus members and thank you for choosing United.Regards, Joe *** Corporate Customer CareCase 10059426Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to know what method of payment they are refunding me, since I used different credit cards for these multiple transactionIt is also not clear to me from their response what is the total amount of money they are refunding meI would like to know the total refund amountI need to know this information for my records so I can plan accordinglyThank you.
Sincerely,
Jeffrey ***

Dear Mr***: We received your letter through the Revdex.com, with reference to case ***Your email clearly expresses your disappointment in not traveling as plannedI would like to extend my personal apology for the negative impact to your schedule; your frustration is
certainly understandable We understand accurate communication is essential, and how we convey information can help minimize inconveniencePer our record the flight cancellation was mandated by Air Traffic Control; I am so sorry we were not able to accommodate you on an alternate flight. We have initiated a full refund of your tickets and the bag fee. Please allow additional time for the credits to reflect As a MileagePlus member, we value your loyaltyWe look forward to having the chance to regain your confidence and providing the quality service you deserve with United Airlines in the near future Sincerely, Suzanne *** United Airlines Corporate Customer Care Case ID *** Tell us why here

February 16, 2016 Dear Mr***: We are sorry for your continued disappointment considering you have submitted an additional correspondence to the Revdex.com. We regret your dissatisfaction with our website and our online booking process. Our intention is to make information easily accessible and your online experience as simple as possible. Please understand that United does disclose codeshare flight information as mandated by the Department of Transportation (D.O.T.). We are sorry if you feel this information is not appropriately communicated on our website. Your thoughts, observations and suggestions about your experience with united.com are very important since feedback like yours presents opportunities for us to improve or enhance our products and services. Please know we are continually evaluating our decisions that impact your choice of airline for your travel needs. Mr***, as we recognize you have a choice of airlines, we hope you may re-consider and allow us a future opportunity to provide you a more positive travel experience Sincerely, Judy *** United Airlines Corporate Customer CareRef #

Dear Mrs***:The Revdex.com has forwarded your correspondence to my attention.Your email clearly expresses your disappointment that your husband's flight was delayed on the outbound and return and I would like to extend my sincere apology for any negative impression that may
have been createdI regret your husband was not notified that his flight was delayed before he arrived to the airportThe decision to delay a flight is often made at the last possible minute, and in the event a flight is delayed in time for us to notify our passengers before their arrival to the airport, every effort is made to do soUnited Airlines offers a unique and free flight information update service called Flight Status NotificationWhen you use Flight Status Notification, United will send an e-mail to your pager, mobile phone, or e-mail inbox at a specified time prior to your scheduled departure or arrivalThe message will include the current departure or arrival time and gate information (when available)Although I cannot refund a used ticket, I am sending an electronic travel certificate for your husband that can be applied towards a future flight with United Airlines which you will receive in a separate email within the next 3-business days.We appreciate your business and look forward to seeing you on a future flight with United Airlines.Regards,Melinda ***Corporate Customer CareCase ***

Complaint: ***
I am rejecting this response because: United should somehow complement or credit me in another way for an error on THEIR own end.The only reason I transferred points from *** was because their customer service representative told me to do so
Sincerely,
Neel ***

Dear *** ***: I am very sorry for your loss I regret we have discontinued our bereavement fares since Here is a link to this information: https://hub.united.com/bereavement-discounts-1698361304.html I regret we are unable to fulfill your request for a refund due to bereavement Thank you for flying United Airlines Regards, Cindy *** Corporate Customer Care ***

Complaint:
I am rejecting this response because:No contact has been made and dispute not resolved
Sincerely,
Jennifer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jenny ***

Dear Ms***: I'm sorry your plans were disrupted when things did not go as planned As I can tell in your email, we have room to improveI'll make sure to pass along your feedbackI'll send you a Visa Gift card for $150, which will arrive in a few daysWe hope this gives you a future
opportunity to receive service you deserveWe'll continue working harder to provide you, our loyal and valued customer with the experience you deserve when unplanned events happen I appreciate that you chose UnitedWe look forward to seeing you on your next flight Regards, *** ***Corporate Customer CareCase# ***

Complaint: ***
I am rejecting this response because: my refund will not be received in a timely manner consistent with United's "24-hour flexible booking policy." I will not receive a new PIN for my travel voucher in time to make my new reservation, despite a lack of any technical barriersI appreciate the goodwill $certificate, but this new certificate proves that a new certificate and PIN can be created at will
Sincerely,
Shawn ***

Dear Mr***:I regret that the aircraft for your December 26, flight was changed and with the aircraft change seats had to be reassigned. United Airlines does offer seat assignments as a courtesy only as our seats are never guaranteed. This is one of the main reason we do not ever
guarantee seat assignments as our aircrafts can be changed and again pasengers has to be reassignedI have retrieved your reservation and do see documentation that you spoke to one of our agents that informed you that the only economy seats available in the middle of the aircraft are economy plus seats which are $- $a piece and other seats higher to purchase.. As of this morning there are only two of the seats available other than exit row which children are not allowed to be seated in exit row. United Airlines will not waive any seat charges due to an aircraft changed and due to our seat policy.United Airlines does appreciate your business and we look forward to serving you and your family onboard *** December 26, 2017.Regards,Sheila ***Corporate Customer CareCase ***

January 19, Dear Mr***: The Revdex.com has notified United Airlines that you have filed a complaint against us. Your correspondence was forwarded to our corporate office, and I was asked to respond on behalf of United Airlines I am very sorry
to learn of the disappointing experience you and your son had on December 23, 2015. I regret the lighting was not on while exiting the aircraft for flight 1165, and I apologize for the unprofessional behavior from our crew member that you report. We work hard to correct problems brought to our attentionAlthough we cannot explain the inappropriate behavior, we can certainly work to correct itYour concerns are taken very seriously, and I am confident corrective action will be taken. That being said, our records indicate you have previously brought this matter to the attention of Customer Care. I see our Customer Care agent has reported your concerns and also provided a $Electronic Travel Certificate for both you and your son for this experience. Also, I regret your claim of lost items as a result of these circumstances. Please know we make every effort to return items left onboard our aircraft. I have reviewed our records and I am unable to locate a claim for you. If a claim has been made, and if the items are located, our Baggage Resolution Center (BRC) will contact you directly on how to retrieve your items. Please contact the BRC directly at -800- 335-and provide your claim number for information regarding your claim Mr***, we again apologize for the negative impression this situation has created. We thank you for your business and hope to welcome you and your son onboard again soon Regards, Nancy *** Corporate Customer Care Case: ***

Revdex.com:
II am disappointed that I could have my needs addressed by contacting United directly,lhave reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

Dear Ms. *** We received your letter from the Revdex.com regarding your e-ticket. I am sorry to learn your disappointment in our ticket policy in regards to exchanging your e-ticket. United’s excursion tickets are non-refundableA service charge
usually applies for changing the time or date of travelThese service charges help cover costs associated with processing ticket changes, adjusting passenger manifests, and filling empty seatsTicket fee(s) are advised prior to purchasing your e-ticket. A $USD change fee applies when exchanging domestic e-tickets and a $USD change fee applies when exchanging an international e-ticket; however, depending on the available inventory when the ticket is reissued, an additional collection may also applyCustomers must pay the difference between the original fare and the new fare when there is reduced inventory or published fare increasesSo I may further review your e-ticket, please reply with the following information: Confirmation number Name on e-ticket Flight number(s) Travel Date(s) Origin / Destination I look forward to your reply Regards, *** *** Corporate Customer Care Case ID - ***

Dear Mr***:I regret that you are disappointed with United Airlines policy regarding travel vouchers. The terms and conditions are clearly printed on every travel voucher that we encourage our passengers to read. I am disappointed in your statement in your email that states "As
far as I can tell, the sole purpose of this policy is to avoid having to honor some of the vouchers that are issued by United AirlinesThis is an unfair and unethical business practice." We issue vouchers/certificates encouraging passengers to use them. We honor each and every travel certificate/voucher that we issue and yes each certificate is valid one year from the date of issue. We do not extend the expiration date. You do not have to travel by the time of the expiration date, you do have to book a reservation by the expiration date in order to use the certificate.Mr***, United Airlines does appreciate your business and we look forward to serving you onboard your next United flight.Regards,Sheila ***Corporate Customer CareCase ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I appreciate United's consideration of my complaint and feel that this is more than a fair resolution to my issue
Sincerely,
*** ***

Dear *** **:Thanks for contacting us again through the Revdex.com.We empathize with your request however United policy dictates only the actual passengers can be given compensation, regardless of whose account was used to purchase the tickets. If you wish MileagePlus miles in lieu of certificates, please enroll your parents in MileagePlus and provide us the new account numbers for the passengersOtherwise, travel certificates are the compensation gesture used for non members.Have a good day.J***Customer Care***Tell us why here