United Airlines

Complaint: ***
I am rejecting this response because:Thank u for the offer but if u want me as a customer and want me to fly with u guys again especially after seeing what's happening on the news now with your airlines I would expect a voucher for a free flight atleastThe $wouldn't even cover a 1/of a flight with ur airlines and you would expect me to pay out my pocket to travel using untied airlines to see if I get better treatment I'm sorry but noAs a person who works in customer service I would expect u guys to say hey let us make it up to you and give us another shot here's a voucher for u and your wife to fly only in the United States to show u it was just one bad flight and that we are the top airline to fly.
Sincerely,
*** ***

July 6, Dear Mr***: The Revdex.com has forwarded your correspondence to our attention I'm so sorry for the frustrating experience you had during your travel with *** *** AirlinesI understand your didn't receive the service you expected from our ***
*** partner, and for that I apologize Whether you're traveling with one of our partners or United, you should be able to count on a safe, on-time, and comfortable travel experienceI regret this didn't happenIt must've been very upsetting when you were told by the other airline there was a problem and I sincerely apologize that this added stress to an already difficult situationI realize this was compounded by the baggage concern on your returnYour feedback is important and I've shared it with the proper m***gement team to help make your future travel seamless and enjoyable While I’m not able to change this travel experience, or reimburse for loss of time or pre-paid events, I would like to offer a gesture of goodwillI have deposited 10,bonus miles to your MileagePlus accountYou will see the miles post within a few days We appreciate your loyalty to United and our *** *** partners and we look forward to providing the travel experience you not only expect, but deserve, as a valued customerYour business as a MileagePlus member is important to us Kind Regards, Judy *** Corporate Customer Care Case ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you very much!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Quinn ***

March 13, 2017Dear Miss ***:The Revdex.com has forwarded your correspondence to the attention of United Airlines.I have thoroughly reviewed your informationDue to the nature of baggage, having to be handled, viewed, and verified by our airport agents, all baggage disputes must be
handled directly at the airport at the time of the chargeWe do not have the ability to review this incident, or confirm the feedback you have providedI would like to make this right, so I have requested a refund of the amount charged for the overweight baggage feeThe reference number for that request is, 22008186, and the refund will be placed back on the original form of payment. While I understand your disappointment in the manner in which your requests were handled, we are unable to honor your request of compensation for personal time taken to resolve thisI appreciate your understanding.Miss ***, we thank you for your business as a valued member of our MileagePlus program and look forward to the privilege of serving your future travel needs.Kind Regards,Judith ***Corporate Customer CareCase ***

That is so incorrect, There is no way that an individual will travel with a suitcase from an airport that is 12lbs over and you will not be charged $for overageI travelled from UVF with all my baggage within the correct lbd limitT personally do not want their travel certificate because I can by my own ticket when I am ready to travelThey need to reimburse me for the full cost of my headphonesThis is the seconf time that this airline United had damaged my baggabe abd its content and they have refused to repay me
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear Mrs***: The Revdex.com has shared your information with United Airlines Customer Care Department, and we apologize you are disappointed with the schedule change to your itinerary I have reveiwed the original purchased itinerary and the changes
recently made to the itineraryThe original ticket purchased is a non-refundable fare with a combination of premium class and economy class segmentsAt no time was your ticket a full first class itineraryAs a result of the schedule change your itinerary was updated to reflect the original fare basis and cabin classAny class change for the segments in question will require an add collect We appreciate this opportunity to respond to your concernsAs a Mileage Plus member, your loyalty is greatly appreciated and we look forward to the privilege of serving you again Regards, Shandai *** Corporate Customer Care Case:***

Dear Ms***:Your correspondence with the Revdex.com has been
forwarded to my attention for review.Please accept my apologies for the flight cancellation you
report on August 15, 2015. I tried to
reach you by phone, unfortunately you were unavailable. I will need
additional information to look
into the flight cancellations you report. Please provide the thirteen digit airline ticket number, along with any
other flight information that you may have. I will also need the thirteen digit ticket numbers on the baggage
receipts so that I may request a refund of the feesI look forward to hearing
from you so that I may address your concerns.Ms***, your business is important to United and we
look forward to providing you with the service you expect and deserve.Best regards, Mary Beth ***Corporate Customer CareRevdex.com 10941309Case ID:

Dear Mr***: Your correspondence addressed to the Revdex.com has been forwarded to my attention for review. Please accept my apologies for the disappointment you have expressed regarding our compensation policy. Your request for an extension for your travel
certificate is appreciated. However, we ask for your understanding that in order to maintain a sound business, our policy stipulates that our travel certificates must be used within one (1) year from the date of issue, without exceptions or extensions. We recognize we have many complicated rules and processes. We agree some are difficult to understand, and we often review our policies. So, your comments are important and helpful. While I can't undo the circumstances you are disappointed with, I commit to you that United is dedicated to providing you the service you expect. Mr***, your business and satisfaction are especially important to usWe truly appreciate your loyalty and look forward to continuing our important business relationship Best regards, Mary Beth *** Corporate Customer Care Revdex.com11028919Case ID: ***KANA 11159949Tell us why here

Complaint: ***
I am rejecting this response because: The dress pants were beyond repair due to the stain caused by your dirty / stained seatI tried different dry cleaning businesses who stated even with cleaning the coriginal color wouldnt be restoredI am asking for a reimbursement of my travel at this pointIssuing me a voucher doesnt justify my ruined pantsAs well, now I have to purchase a new pair of pants to match the suit jacket.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The stewardess was rude and told me something that was absolutely (that the overhead bins were full)I do not require staff to move bags for me, but I do want the staff to do their jobs of helping me find a placeIn this case, there were many open spaces that one or the other staff on board could have helped me findInstead, they chatted and loitered while I did their job instead$certainly does not suffice in compensation when I fly this much with United
Sincerely,
Arnold ***

Dear Mrs***, I extend my condolences for the loss of Blake and Luke’s father. This must be a difficult time I understand that when you made the booking through Reservations you were not advised of the unaccompanied minor fee. There are notes in their reservation
indicating that an adult would be traveling with Blake and Luke on a separate reservation. For this reason, the fee wasn’t charged at the time of booking. I apologize for any misunderstanding regarding the fee. You also mentioned that a crew member didn’t accompany Blake and Luke off the plane when they arrived at Newark. Our flight attendants are to advise unaccompanied minors to stay on the plane until a flight attendant can assist when they deplane. I am very sorry if our procedure wasn’t followed. Your feedback is important to us and will be passed along as we continue to improve A refund of the fee has been requestedPlease allow I will also be sending an electronic travel certificate for Blake as well as Luke so they can have a better experience when they travel with us again. Thank you for giving us the opportunity to respond as we consider it a privilege to serve you Kind regards, Dana *** Corporate Customer Care Case *** Tell us why here

Dear Ms***: The Revdex.com has shared your information with United Airlines Customer Care Department, and I'm sorry you're disappointed with our ticket pricesI understand your point of view and would like to share some insight on our pricing I
sincerely regret the previous fares were no longer available for your travel dates and destinationWe consider historical sales data, available inventory, local events, and even our competitor's pricing to determine our own faresThese factors are monitored on a daily basis so we can remain competitive and quickly make any adjustments, if neededUnfortunately, I am unable to fulfill your requestFares can fluctuate and we suggest you purchase your ticket or fare lock when the the lower fare in available Please give our Reservations department a call at 1-800-864-and we'll gladly research the best fare options for you We greatly value your trust and loyalty as a valued Mileage Plus member; it's always a pleasure to serve your travel needs on United Regards, Shandai *** Corporate Customer Care Case:***

December 30, Dear Mr. *** I am responding to your communication addressed to the Revdex.com. On behalf of United Airlines, I regret to learn of your continued disappointment We ask for your understanding that our responsibility in Customer Care is to apologize for any possible disservice, report to the appropriate management department, and provide relevant information about our policies and procedures. We again apologize for any possible miscommunication, or misunderstanding, but we do not offer free tickets or bereavement fares, and nowhere in our Contract of Carriage or in our Customer Commitment does it state we do. When you provided payment for your ticket, you are bound by the Terms and Conditions of your ticket. I have included the links below, from our website, for your reference https://www.united.com/web/format/pdf/Contract_of_Carriage.pdf https://www.united.com/web/en-US/content/customerfirst.aspx That said, you asked us to reexamine your request, and we have done soAll things considered, we do support our earlier decision. While I’m sorry to learn of your continued disappointment, I must reiterate, we have nothing more to offer you, and we must respectfully decline your request for a reduced fare or a refund on your booking feeYour disappointment is nonetheless understood and has been documented Mr***, I recognize that this is not the answer that you had been hoping for, but we hope you will accept the $certificate we previously offered in the spirit in which we intended, and allow us the opportunity of serving you again for your upcoming travels Regards, *** *** Corporate Customer Care Case: ***

Complaint: ***
I am rejecting this response because:Here is the info:PASSENGER: ***TICKET(S): ***REQUEST ID:*** PASSENGER: ***TICKET(S): ***REQUEST ID:***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have no idea why you are seeing *** ticket as being usedHe was deported the same day as arrival and wasn't even in Costa Rica to get on the planeHowever I do very much appreciate you talking on bagels on unitedAnything you can do is greatly appreciatedThank you for your help
Sincerely,
*** ***

Dear Mr***:I have retrieved your confirmation and have requested the refund of the change fees per person.Your refund will be processed back to your original form of payment.Mr***, United Airlines does appreciate your business and we look forward to serving you on July 27,
2016.Regards,*** ***Corporate Customer CareCase ***

Complaint: ***
I am rejecting this response because: This whole issue started when the amount of miles changed while I was trying to book There was business class for 30,mile from PUJ to ORD and the fact the system encountered an error preventing me from finishing the transaction is the main issue here As stated previously, I could complete the transaction and when I went back in it was gone There is big difference from it not being offered and from having it in my cart and ready for checkout and being able to complete the order due to a technical issue Again, I would think united would stand behind their website, but with all the recent issues the airline is having, I guess this is not a priority and therefore, neither is the customer
Sincerely,
*** ***

Dear Mr***: We received your email via the Revdex.com, reference ***I am equally mortified to learn about our employee's behavior and your experience Please accept my personal apology on behalf of United Airlines. I appreciate you alerting us to this eventOur
goal is to provide a seamless, enjoyable, and first class experience From what I read in your email, we still need to focus on improvement and accountability in this areaI'm going to send on your comments to our inflight services team to review for a training opportunity In the meantime, as a token of customer appreciation, you will receive a $United travel voucherPlease allow two business days for the voucher to arrive to your email Understandably, no amount of goodwill can compare to the poor customer service experienceHowever, we do hope the sincerity of our apology and the tangible gesture is recognizedThank you for your loyalty to United as a MileagePlus memberWhile off to a rocky start, we will work hard to earn back your trust and confidence in the travel year Sincerely, Suzanne *** United Airlines Corporate Customer Care Case ID *** Tell us why here

Dear Mr***:We are committed to providing excellent customer service and will make every effort to address your concernsTo facilitate our research, kindly reply to this e-mail with the information below and a brief summary of your request. Passenger name (s):Frequent flyer number (if
available):Flight Number:Flight Date:Ticket Numbers:Approximate Departure Time:Origin:Destination: We look forward to hearing from you at your earliest convenience.Regards, *** ***Corporate Customer Care***