United Airlines

Dear Mr***:Your email addressed to the Revdex.com was forwarded to my attentionI'd really like to help, but I'm missing some information. If you could fill out the below areas and include a brief summary of your request, I'll look into itThis information is on your
receipt: • Passenger name(s):• Frequent flyer number (if available):• Flight number:• Flight date:• Ticket numbers:• Confirmation number:• Approximate departure time:• Flight from:• Flight to: I appreciate that you chose United and look forward to helping you soon.Best Regards, Marleina ***Corporate Customer CareCase:***

February 3, 2017Dear Ms***:The Revdex.com has forwarded your correspondence to our attention.I would be happy to research this for you, however there is information missing that is needed before we are able to proceedTry to provide as much of the following information as you
can, along with a brief summary of your requestPassenger name Frequent flyer number (if available): Flight Number: Flight Date: Ticket Numbers (digits beginning with 016): Confirmation number: You can find this information on your ticket receiptI'll be happy to respond once I review the information you provide Kind Regards, *** ***Corporate Customer CareCase ***

Dear MrMartinez: We received your letter through the Revdex.com, with reference to case *** I am so sorry you were not able to sit in your preferred seating and for the delay in your refund Upon review of our records, we show the amount of $has processed for a
refund back to a credit card ending in 4214. Normally it takes to days for the refund to process and we recommend to allow for up to one billing cycle for the credit to reflect If there was more than one charge, please let me know and I will be happy to check for any pending refunds for other charges In the meantime, as a gesture of goodwill, I have authorized 10,miles deposited into your frequent flyer accountPlease allow 5-days for these miles to post to your accountAs a MileagePlus member, we hold your loyalty in high regardThank you for making us aware of the situation and for the opportunity to assist youI hope that our next opportunity to serve you will earn a more favorable review Sincerely, Suzanne *** United Airlines Corporate Customer Care Case ID *** Tell us why here

Dear Mr**: I'm sorry you're disappointed with our response My intention was to show you I understood your concern and let you know I'm sorry about everything that happened during your f**ghtWe have sent you an electronic travel certificate as a goodwill gesture to offset your additional travel cost As an additional way to say we're sorry, I'm depositing bonus miles into your MileagePlus account, which will reflect in your balance within a few days to bring this matter to an amicable closureWe hope this gives you a future opportunity to receive the service you deserve We're **stening more than ever and working hard to be your air**ne of choiceI appreciate you helping us get there On behalf of United, we look forward to welcoming you aboard your next f**ght Regards, *** *** Corporate Customer Care *** Tell us why here

Dear Mr***: I am responding to your follcorrespondence addressed to the Revdex.com I'm very sorry that you were unable to confirm your August travel to Dublin, Ireland on Aer *** I can imagine how upsetting and this must have been after transferring 170,miles from your Chase Sapphire account We understand that when customers go on united.com the flights appear to be availableUnfortunately when we deal with other airlines, the availability we see is not always accurate. Many airlines require that United wait hours before ticketing just because of this issueUnfortunately, the system cannot detect this until the flights are selected and we request the inventory from the other carrier It is never our intent to inconvenience our passengers We want to be an airline that's earned your respect and your honest feedback about our web site and service helps us meet that goal I'm sending each family member a $Electronic Travel Certificate, which should arrive via email in the next few business days Thank you for your business and loyalty as a MileagePlus member. United is focused on meeting your expectations and we're hopeful your next experience will be more positive. Kindest Regards, Laura *** Corporate Customer Care Case ***

Dear Ms***: Your latest correspondence with the Revdex.com has been forwarded to my attention. I realize that you want this matter escalated. However, you have reached the corporate offices of United Airlines and this matter is already considered escalated. Again, I apologize for the changes to our schedule that caused additional inconvenience and frustration. I can only reiterate that when we notified you of the schedule changes on December 28, for your return travel from Dubai to Boston with a travel date of February 8, 2016, you had the option of a full refund of the unused portion of your ticket if you were not satisfied with the new alternate travel plansI must advise you that your United ticket was a contract between us to transport you between your point of origin and destinationWe do not provide a refund when transportation has been providedTherefore, I must regretfully decline your requestI understand that the change caused an additional stopover for you, and I also understand the inconvenience this caused. That is why I sent you the electronic travel certificate for future use on United Airlines. I hope that you are able to use it and give us an opportunity to regaib your trust and confidence. We look forward to seeing you onboard again soonMs***, I recognize we have many complicated rules and processes. We agree some are difficult to understand, and we often review our policies. So, your comments are important and helpful. While I can't undo the circumstances you are disappointed with, I commit to you that United is dedicated to providing you the service you expectBest regards, Mary Beth *** Corporate Customer Care Case ID: *** Revdex.com***

Dear Ms***: I received notification from the Revdex.com of a complaint file by you I read your email and it clearly expresses your disappointment with United, and I would like to extend my sincere apology for any negative impression that may have been created.
Your frustration is certainly understandable I'm very sorry for your flight delay We know your time is valuable and never intended for this to happen The delay was of minutesThe flight arrival in Newark was 5:49AM We do not compensate on delays less than hours Ms***, as a Premier Gold MileagePlus member you have made a significant contribution to United Airlines, and we greatly appreciate your business and loyalty Ana *** Corporate Customer Care Tell us why here

Complaint: ***
I am rejecting this response because: it doesn't matte if they flight was early it was the service from your employees on the flight which was horrendous I am never traveling your airline again we tried it twice and one was worse then the other And we would like a credit to credit card we used that the least you airline could do You should be ashamed of how your customers are treated
Sincerely,
*** ***

Dear Dr***, I recently received your travel concern, via the Revdex.com ( Revdex.com) Please note I am forwarding the response previously sent to you form our Baggage Specialist: *** ***"Your email addressed to The US Department of Transportation regarding
your experience with United on April 1, was forwarded to my attentionFirst and foremost, please accept my apology on behalf of United Airlines for the inconvenience you have described concerning your baggageI can imagine how frustrating this situation has been and regret that our efforts have disappointed youI am also disappointed you did not experience optimal service and realize how this had caused an interruption in your plansI sincerely regret the difficulty you experienced as described in your emailTo clarify the baggage resolution policy with you, all airlines participating in baggage agreements with each other follow the same procedure when it comes to lost or delayed baggage. Whenever a passenger travels with two different air carriers to a destination, the last carrier to handle the passenger is responsible for all claims against the loss, delay, or damage of the baggageSince *** Airways (**) was the carrier of record into the airport to which you traveled and baggage did not arrive, they are the carrier to take the initial claim and would continue to process the claimIf it is later found United Airlines (UA) was at fault for the loss, delay and /or damage to your baggage, *** Airways (9W) would in turn, be reimbursed by United for payment of any and all claimsThis is a standard procedure amongst airlines worldwideAgain, I apologize for this inconvenienceYou are a valued customer and your business is importantIt is my sincere hope you will not allow this incident to judge our performance and will allow us another opportunity in the future to provide you with the level of service you expect and deserve." Kind regards, T*** ***, Baggage Specialist If *** Airways was not the final carrier, please provide me with your trip information, and the digit ticket number associated with this travel, and your delayed baggage report so I may respond As a Mileage Plus member, my apology for any inconvenience. Regards, Ruth *** Corporate Customer Care Case:***

Tell us why hereDear Mr***:The Revdex.com has shared your information with United Airlines Customer Care Department, and I wanted to let you know that you will receive a letter in the mail which includes a check for $as European Union Regulation ***/is
applicable in this caseIn the meantime, your patience is truly appreciated.Sincerely,Suzanne ***Corporate Customer CareUnited Airlines Case ID ***

Dear Mrs***, I am sorry to hear of your disappointment with my response to your request to reinstate your expired mileage Unfortunately, the miles you purchased as well as the fee you paid to purchase the miles are non-refundable Therefore, we must decline your request to refund the fee you paid to purchase miles. Please know that direct feedback from our customers is useful as we continue to review our policies and procedures. To show our concern for your disappointment, I have authorized an electronic travel certificate that can be used towards a future ticket purchase. Details will be sent via separate email We are looking forward to an early opportunity to welcome you onboard Kind regards, Dana *** Corporate Customer Care Case ***

Complaint: ***
I am rejecting this response because: I still have not received the creditIn typical United Airlines fashion they have over promised and under deliveredI will not be satisfied until they actually do what they say they are going to doIt is absolutely ridiculous that after months I still have not received the credit!
Sincerely,
Nicholas ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Trevor ***

Complaint: ***
I am rejecting this response because:I have already requested that a supervisor respond to my issuesMy request was ignoredThis rep continues to talk about my wife's issues and inadequately addresses how United has rectified my issuesI have already requested again that a supervisor respond and consider the extremely poor experience that I have been forced to deal with through United and the inadequate compensation they offer despite the high dollar amount I spent on this itinerary
Sincerely,
*** ***

Dear Mr***:I am responding to the correspondence you forwarded to the Revdex.comI'm sorry for the stress you experienced when you found out your ticket would be re-priced if you did not fly the last segment of the ticket to Boston on March 21, 2018. I can only imagine
how frustrating this wasI'll pass along your comments so we can review our policyAs part of the ticket's rules, you must use the ticket in the order the itinerary was booked, and to the final destination; otherwise, you risk losing the ticket's value and the ticket will be re-priced at that time. I realize the fare to Newark was $more than the flight to Boston and I apologize As a goodwill gesture I have issued you a $electronic travel certificate that will be emailed to you in a few daysI appreciate you chose United for your travelWe hope to have the privilege of welcoming you back in the future.Regards, Susan ***Corporate Customer CareCase:

Dear Ms***:I am responding to the correspondence you forwarded to the Revdex.comI’m sorry your flights didn’t reflect the service you deserved on December 19, or on December 27, I understand your disappointment that you did not receive the help you expected or deserved
at the airport during this stressful time. From reading your email, we let you downI’ll make sure to pass your feedback on so we can improveThat’s our first stepI’m also sending you a $Electronic Travel Certificate, which will arrive via email in a few daysWe want to deliver a comfortable and on-time flightI hope your next one brings you that experienceOnce again, I'm sorry. Thank you for your business and loyaltyWe look forward to serving you on your next United flight and Happy New Year!Regards, Susan ***Corporate Customer CareCase: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Princess ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Lijia Ren

Complaint: ***
I am rejecting this response because:Thanks for understanding this issue. The representative I talked to gave me the wrong information, I called in to verify if I could use the ticket going back from ***, and she said I could do so! If she would have given me the correct information I know would not have to buy a different return ticket. How convenient for you to cancel the return ticket if someone don't make the first oneEven if it is in your terms and services this is highly unreasonable, and it doesn't make it right!I hope you have a record of the conversation that originally took place 3rd of march from phone ***!
Sincerely,
Kamonrod ***

First email to customer April 13, 2016Dear Mr***:Congratulations on your new born child! Thank you to taking my call today in reference to your compliant with the Revdex.com. I need more information: name of passenger and ticket number. After receiving this
information I will be able to look at the reservation and access what happened and when it happened.Best regards,Ana *** Corporate Customer Care United | Grand Plaza Drive | NHCCR | Houston, TX Tel *** | Fax 832-235-| ana.***@united.comSpoke with customer over the phone and received more information April 13, Second email to customer April 13, 2016Dear Mr***:I looked into the reservations record and really United did not charge you any $feesI don’t know who didI am glad that you acted fast with your credit card company to prevent from losing this money.I added notes on the record B6GXZwaiving the $change fee and also waiving the travel agency fee of $50.00. With this notes you can call the United reservations at 800-864-and change the dates of your father’s travel to the most convenient to you and your family You have $to use. If the new dates and flights are higher you will be asked to pay for the “add-collect” which is the fare difference.Please let me know if I can be of any further assistance to youAna *** Corporate Customer Care Cell *** United | Grand Plaza Drive | NHCCR | Houston, TX