United Airlines

Complaint: ***
I am rejecting this response because: I am still awaiting explanation fo
Sincerely,
Joshua ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Federico ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Sara ***

Dear Mr***: Your Revdex.com Case # *** was received in the Corporate Customer Care Executive Services department and forwarded to my attention as the senior case manager I'm very sorry for your one hour and minute delay of flight delay on December 15,
We know your time is valuable and never intended for this to happenI can only imagine your disappointmentI'm sending you a $electronic travel certificate, as we want to serve your future travel needsIt will arrive in a few business daysI'll also send on your feedbackUnited works hard to run an on-time airline; however, unforeseen events sometimes challenge usI'm sorry this happened with your flightIn the future, we'll try harder to meet your expectations We thank you for your business and loyalty as a MileagePlus member and look forward to seeing you on a future United Airlines flight Regards, Faye *** Corporate Customer Care Case# *** Tell us why here

Dear Mr***:I have contacted refunds and requested with my authorization a refund of the second checked bag as a goodwill gesture. The refund of $will be processed back to your original form of payment. Please note that this is an exception as we do not refund any baggage fees.Regards,Sheila ***Corporate Customer CareCase ***

Dear Mr***:I am responding to the information you forwarded to the Revdex.comI am sorry to hear you have not received a refund for the two $change fees collected due to a medical situation. I also understand your disappointment that you were advised this would be
taken care of several times which has not been the case.I've taken care of your refund request for both $change feesThe $bag fees collected per person were accurate as there is a charge for MileagePlus members. Please allow up to business days for processingOur United Refunds team will send you an update when your request has been finalized. Your reference numbers are *** and ***If you'd like a general update during that time, you can visit: https://www.united.com/web/en-US/content/reservations/refunds/refund.aspxI appreciate you chose United for your travel; we look forward to welcoming you on board a future flight soon.Regards, Susan ***Corporate Customer CareCase: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Brian ***

Complaint:
I am rejecting this response because: I am sorry but I have spent out of pocket, so your offer of a gift card is not enough Increase the offer to gift card and that will suffice
Sincerely,
Suzanne ***

Dear Mr***:I'm responding to a complaint forwarded to us from the Revdex.com.I contact the MileagePlus Service Center on your behalf. Per the Terms and Conditions of the program, when you purchase a ticket for air travel, your name must match the name on your MileagePlus
account. After reviewing your ticket, I found the name on your ticket as Jon*** ***. Your MileagePlus account is list as Jon ***. In order to received the MileagePlus crest for ticket number ***,you will need to contact the MileagePlus service center and provide documentation to change your name on your MileagePlus account to match the name on your ticket.Thank you for your business.Regards, LeMarkus *** Corporate Customer CareCase: 9667208Tell us why here

Dear Ms***:The Revdex.com has shared your information with
United Airlines Customer Care Department, and we appreciate this opportunity to address your
concerns.Airline
tickets are contracts between the traveler and the airline from which it was
purchased. The flight coupons
cannot be used out of sequence; the ticket
is considered void and reflects no value if flight coupons are not used in the
order in which they were purchased. While we encourage you to make any
needed itinerary or ticket changes, there are additional costs entailed in
changing your ticket. Service charges help cover costs associated with
processing ticket changes, adjusting passenger manifests, and filling empty
seats. An additional fare collection may also apply. Customers will
pay the difference between the original fare and new fare at the time the
ticket is reissuedMs
***, the published terms and conditions of the tickets we sell are designed to
balance the needs of our customers with the business needs of our company.
We sell several types of tickets with varying levels of restrictions.
Please do not hesitate to contact United Reservations at 1-800-UNITED-in the
future if you need assistance with determining which type of air fare best
meets your travel needs. While we regret
your dissatisfaction with the additional costs you were quoted to change your
ticket as a result of your wanting to use only the Newark/Hong Kong portion of your
ticket, we do appreciate your feedback. Thank
you for your patronage, MsLin. We look
forward to continue serving your travel needsSincerely,*** ***Corporate
Customer CareUnited
Airlines Case ID ***

Dear Mr***I am responding to your communication filed with the Revdex.com on November 12, Please allow me to add my apologies to those already extended by my colleague for recent travel experienceWe recognize the added travel time and expenses of flight delays and cancellations and regret the inconvenience it may create for our passengersUnfortunately, our industry is vulnerable to a number challenges that can and do impact our operations on a daily basisTo clarify our policies and procedures, when a flight has been cancelled or experiences a lengthy delay, we will rebook our customers onto the next available United flight, sometimes the wait can be longer than expectedIf the protection provided is unacceptable, our customers can go standby on alternate flight to see if space becomes available due to last minute passenger cancellations or they can request travel to alternate airportIf the cancellation is within United's control, and an overnight stay is required, Customer Service representatives at the airport will provide a hotel voucherOf course we understand if our customers choose to make other arrangementsIn that case, our customers can receive a refund for the segment for which we were unable to provide transportationOur records indicate a refund for the unused portion of your tickets *** *** was processed and issued on 10/in the amount of $eachUnfortunately, we are unable to reimburse you for inconvenience or absorb the cost of your other expenses when a flight irregularity occurs (controllable or uncontrollable)If you have personal insurance or purchased travel insurance that may cover the out of pocket expenses you incurred, we will gladly work with the insurance company on your claimMr*** regrettably we are unable to provide you with the resolution you are seekingWhile I realize you many not feel the previous goodwill gesture in the form two-$travel certificates is meaningful given the circumstanceswe hope you will accept it in the spirit it was intended. Regards,*** ***Corporate Customer Care Case ***

Dear Mr***: In order to purchase a BASIC ECONOMY fare through the United web site, you must click I AGREE to the terms and conditions of the fare, no less then three times on the United website If you purchased this fare through a third party website,
such as Expedia, or Orbitz, it is the travel agencies responsibility to inform its client of the terms and conditions of the ticket purchasedIf you purchased through an agency, I apologize if they neglected to inform you Unfortunately you do not provide any ticket numbers (digits) so I may review the travel in question If travel has been completed, please know we are unable to refund any airfare and or bag fees My apology for the confusion Regards, Ruth *** Corporate Customer Care Case *** Tell us why here

Dear MsS***I am responding to the correspondence you forwarded to the Revdex.comI am sorry the refund was not processed for one of the two tickets you purchased. I realize you were advised that would not be a problem and I apologize for the conflicting information you
received. Both tickets were scanned at the gate so you could utilize both seats.I have issued you a $electronic travel certificate that will be emailed to you in a few days. That will offset the $charge for one of the tickets. I hope you can use the certificate on a future fight with us.Thank you for your patience on this matter and have a nice day.Regards, Susan K**Corporate Customer CareCase: ***

Dear *** ***Your correspondence with the Revdex.com has been
forwarded to my attention for review.Please accept my apologies, along with those previously extended
by my colleague, for the disappointing travel experience you and your daughter,
***, had with us on October 25,
I understand that you arrived into Chicago in
the *** concourse and had to get to your connecting flight at **. Your daughter ran ahead of you to ensure that
you would not miss your connection to Seattle and the gate agents forced her to
check her carbaggage, which contained tennis rackets, due to limited overhead
space onboard the aircraft. I was sorry
to learn that the agents were unable to retrieve the bag by the time you arrived. I also apologize for the rude treatment that
you received from our gate agent. In
your correspondence you explained that the cold temperature onboard the
aircraft caused the fragile tennis rackets to become brittle and damaged. Regrettably, United excludes liability for fragile
items carried in all baggage. I do hope
that you are able to use the two electronic travel certificates issued by my
colleague and give us an opportunity to regain your trust and confidence. We look forward to seeing you onboard again
soon.*** ***, your business is important to United and we look
forward to providing you with the service you expect and deserve.Best regards, *** *** ***Corporate Customer Care Revdex.com ***

April 27, 2016Dear Ms***:I am responding to a correspondence received from the Revdex.com.First and foremost, thank you for letting us know about the damage incurred to your laptopWe sincerely apologize for the inconvenience this caused you on April 21, Situations such as
this are no more acceptable to us than they are to our passengers, and I can assure you that your experience is not typical of the standards we maintain.Our corporate offices are unable to handle baggage damage related issuesFor this reason the responsibility of damage items are delegated to airport baggage claim representativeI understand you have concerns with our baggage policyRegrettably, we do not reimburse for damaged to laptopsPlease visit:https://www.united.com/web/en-US/content/travel/baggage/fragile.aspxAlso, since the *** laptop was purchased on January 11, 2016, you may consider contacting *** Company to verify if the laptop is covered under their warranty protection planAnother option is for you claim the damage against your homeowner’s insurance policy or travel insurance.Thank you for the opportunity to apologize and register your complaint.Ms***, we appreciate your business and supportWe look forward to welcoming you onboard a future United Airlines flight.Regards,MrsElizabeth ***Corporate Customer CareUnited AirlinesUAL: ***Revdex.com: ***

Dear Mr***:I am responding to the correspondence you forwarded to the Revdex.com. I am sorry to hear your flight was delayed on December 24, and I understand your disappointment. I also understand your frustration that you did not receive the help you expected or
deserved during this stressful timeI realize your bag was delayed as well and I apologize. I have issued you an additional $electronic travel certificate that will be emailed to you in a few daysNow you have received a total of $in certificates that are combinable. Thank you for your patience on this matter and have a nice day.Regards, Susan ***Corporate Customer CareCase: ***

January 25, Dear Mr***: I am responding to your added communication addressed to the Revdex.com. I am sorry my response served to further aggravate you as this was not my intent to add to your frustration We ask for your understanding that our responsibility in Customer Care is to apologize for any disservice that took place, report to the appropriate management and to provide relevant information about our policies and procedures which I had done. However, I am aware that my previous response has fallen short of your expectations, and we again apologize for any possible miscommunication. That being said, in again reviewing our records, we show our management has since authorized a one-time exception for you, as a goodwill gesture, and has re-deposited the 25,miles you used to purchase Ms***’s ticket. The fees (taxes and award booking fee) that you paid have also been reversed. Mr***, please know it is never our intention to deliberately cause you distress of any kindWe thank you for your business and look forward to the opportunity of welcoming you onboard a future United Airlines flight Regards, Nancy *** Corporate Customer Care Case: ***

Dear Ms***: I'm responding to a complaint forwarded to us from the Revdex.com. I contacted the Baggage Resource Center on your behalf and was advised the electronic travel certificates will be issued to you with 24-hours via our email system. I was also advise
that when you made your original claim, you were advised without receipts for the purchases you're claiming, United will not reimburse you for any out of pocket expenses. If you have the receipts, please go to united.com/claimform and download the form and file for the reimbursement. In closing, I extend to you our most sincere apology and hope to welcome you aboard another flight in the near future. We appreciate your business and thank you for flying the friendly skiesRegards, LeMarkus ***Corporate Customer CareCase:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***