United Airlines

Dear Mrs***: As a gesture of goodwill, I've taken care of your refund request Please allow up to business days for processingOur United Refunds team will send you an update when your request has been finalized. I appreciate you chose United
for your travel; we look forward to welcoming you on board a future flight soon Regards, Cindy *** Corporate Customer Care *** Tell us why here

Dear Mr***:I apologize that you had to contact United Airlines to have the upgrade processed and you were on the phone hours in doing so. There are times that an upgrade is not immediate and within seconds or minutes through our system. Some upgrades take hours up to to hours. If the agent advised you that the upgrade would be immediate then the agent misspoke and for that I apologize.As a goodwill gesture I have authorized miles to be added to your MileagePlus account.Regards,Sheila ***Corporate Customer CareCase ***

Dear Mr***: We understand how frustrating your and Mr***'s travel experience was, and we sincerely wish that we could undo the circumstances you experienced. While we regret your disappointment with the travel certificates we provided, please understand that United does not compensate customers for their dissatisfaction with United's products or service nor do we offer cash settlements or complimentary upgradesThe electronic travel certificates you received were offered in the interest of good customer relations to help offset the cost of future United ticket purchases for you and Mr***. The certificates cannot be applied toward travel for your pets. We do hope you will have a chance to use the travel certificates for future travel with usSincerely, *** *** Corporate Customer CareUnited Airlines Case ID ***

Dear Mr***: Your email clearly expresses your disappointment with United, and I would like to extend my sincere apology for any negative impression that may have been created. Your frustration is certainly understandable I could not locate your reservation by the
reference *** That is not an United reference number Per contract, if a customer has several ***s in your itinerary and no-show for one, all others will be released. The exception is when the customer calls ahead and let the airline know that you will not be travelling a certain ***, but for the airline to keep all others Our Contract of Carriage can be found on our web page www.united.comRule Cancellation of Reservations is the one that applies to this situation: it reads: Failure to Occupy Space - If a Passenger fails to occupy space which has been reserved for him/her on a *** of UA and UA fails to receive notice of the cancellation of the reservation before the departure, or if any carrier cancels the reservation of any Passenger, UA may cancel all reservations (whether or not confirmed) held by such Passenger on the ***s of UA or any carrier for continuing or return space, provided UA or an authorized agent of UA originally reserved that spaceNo compensation or refund is due at this time for this event Please let me know if I can be of any further assistance to you Ana *** United Airlines Corporate Customer Care ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11592211, and find that this resolution is satisfactory to me
Sincerely,
Ebonne ***

July 29, 2016Dear Mr***:The Revdex.com has forwarded your correspondence to our attention.I apologize for any confusion surrounding the refund processing of these two ticket numbers; *** and ***Our ticket numbers are "recycled" so this may be the reason for
the initial confusion.Our records indicate a refund in the amount of $per ticket in the passenger names of Mariam *** and Masnafijahroselina ***, has been processed and completed with the date of May 26, The refunds were processed back to the original form of payment, a credit card ending in the last four digits of Please verify this information with your credit card company. Thank you very much for your patience and understandingWe appreciate your business as a MileagePlus member and look forward to serving your future travel needs.Regards,Judith ***Corporate Customer CareCase

May 16, Dear Mr***: The Revdex.com has notified United Airlines that you have filed a complaint against us as a result of purchasing a Basic Economy ticketYour correspondence was forwarded to our corporate office, and I was asked to respond on behalf of
United Airlines I am sorry for your disappointment with our Basic Economy policyWe hoped you would have been pleasantly surprised once you experience the benefits of having more choices to fit your budget, while still receiving a world-leading product We understand some additional conditions are different when purchasing Basic Economy fares; however, service options such as dining, and inflight entertainment are the same as standard Economy faresWe understand Basic Economy may not work for everyone, as it is restrictive; however, we still allow for cancellation if cancelled less than 24-hours of booking When you book a Basic Economy ticket on our website, the prompts require you to click that you agree with the Terms and Conditions of the Basic Economy ticket you are purchasing. And, as you have already purchased your Basic Economy ticket, changes are not allowed. Also, the ticket you purchased is non-refundable; therefore we must decline your request for a refund. I have included the link below from our website which outlines the Terms and Conditions of Basic Economy https://www.united.com/web/en-US/content/travel/inflight/basic-economy.aspx Nonetheless, we understand your concern and will pass along your commentsPlease note, you'll find that Premium, Economy Plus and standard Economy seats continue to be available to meet the needs of our passengers Mr***, we thank you for choosing United and for being a member of our MileagePlus program. We’ll look forward to serving you for your upcoming travels Kind regards, *** Cairncross Corporate Customer Care ***

Dear Mr***:The Revdex.com has notified United Airlines that you have filed a complaint against usYour correspondence was forwarded to our corporate office, and I was asked to respond on behalf of United AirlinesUnfortunately, we are unable to honor your request and would like to
explain whyOur records show the ticket was used; therefore, no refund is dueIn appreciation for your feedback and patience, please enjoy the electronic travel certificate that will be emailed to you under separate cover within 3-business daysPlease be assured that United Airlines values your business and we look forward to serving you again in the future.Regards,Lisa ***Corporate Customer CareCase#

Complaint: ***
I am rejecting this response because: the response is unclearIt says they will honor the refund request then it says they'll waive the reissuance feeI need the refund of $and the balance issued in a travel certificatePlease make a one-time exception for me.
Sincerely,
Alexis ***

Dear Ms***: Your correspondence with the Revdex.com has been fowarded to my attention I hope this email finds your grandmother doing better I am sorry to learn that due to your grandmother's poor health you will have to cancel your travel plans I
see that our refunds department has denied your request I will resubmit your request along with my authorization You will receive another email once the refund has been processed Ms***, your satisfaction is extremely important to usIn this very competitive industry, we want to be your airline of choice and we are committed to refining every aspect of our serviceBest regards, *** *** *** Corporate Customer Care *** KANA ***

Ms ***,I have received the E-certificateThis should have been the FIRST thing you or Ms*** should have done - instead of giving me a simple generic apology statement and nothing elseIt is disheartening that it took this much going back and forth and to point out that you have offered travel vouchers to other customers to finally receive one myselfPlease review the way you treat your customersAsk if what you are offering to the customers would be something you would be satisfied with yourself
Sincerely,
Mohammed ***

Complaint:
I am rejecting this response because: It's extremely poor customer service.
Sincerely,
Charlotte ***

Dear Ms***: I am sorry that your seat assignments were changed on your upcoming flight Your ticket carried restrictions, which included being non-refundableI'm sorry if there was any confusion when purchasing your ticket or reviewing the receiptGeneral rules that apply to all
ticket include: using flights in order, canceling before departure and having a year from the issue date to use remaining portionsYou can find this information on your ticket receipt As your son’s ticket is non-refundable this is why our reservations agents have advised you that no refund can be doneHowever as a gesture of goodwill, if you still wish to refund his ticket, please call our reservations department as I have documented his reservation that we will make an exception to refund the ticket I appreciate you chose United for your travel and hope your next trip with us will deliver the experience you deserve Regards, Cindy *** Corporate Customer Care *** Tell us why here

Dear Mr***:I am responding to your Revdex.com Case # I regret to learn of the problems you and your family encountered at the Kalispell airport on July when we were unable to accommodate you due to the flight being weight restricted. Please accept our sincere
apologies for the frustration this caused you, especially since we were unable to rebook on an alternate itinerary from KalispellI can imagine how stressful this must have been for you.A denied boarding situation occurs when we have booked more seats on a flight than the aircraft holdsThe reasons vary, but it may be a result of switching to a smaller plane, a weight restriction, or because, based on historical data, we predicted that some customers would not show up for the flightWhile overbooking is standard airline practice, United uses sophisticated forecasting models that enable us to calculate with considerable accuracy how much to overbook, if at all. When we are unable to seat all passengers who were ticketed and met required cherequirements, we will typically solicit volunteers to take a later flight in exchange for some type of compensationIt is rare that we don’t get enough volunteers and have to involuntarily deny boarding to someoneIn most cases, the volunteers receive denied boarding compensation, in addition to being re-accommodated on another flight.As per DOT regulations, customers involuntary denied boarding due to weight restrictions on an aircraft with a capacity of seats or less are not entitled to cash compensationAs a United policy, we provide a $travel certificateOur records show that our agent in Kalispell issued a $certificates for each member of your party which is the appropriate compensationI have requested a refund of the bag fee you had paidThe refund reference numbers are *** and ***Please allow up to days for the refund to be processed back to your credit card.Please provide the receipt for your shuttle rentalYou can send a copy via e-mail to [email protected], and I will request a reimbursement checkPlease include United case ID in your correspondence.Mr***, we hope that this experience will not discourage you from traveling with us again. We will do our utmost to make your future contacts with United satisfactory in every respect. Thank you for participating in the MileagePlus programWe appreciate your businessRegards, Gisela ***Corporate Customer CareUnited case ID

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Cyrus ***

Complaint: ***
I am rejecting this response because: my ticket number is *** and the dates of my travel were november 29th 2017
Sincerely,
Victor ***

Dear Mrs***: I apologize if you were given incorrect informationPlease know tickets are valid for one year from date of purchase, not travel I am happy to tell you that I have requested a full refund as a one-time exceptionGenerally, refunds take 7-days and return to
the original form of paymentWith tracking number ***, status may be checked via www.united.com/refund Thank you for all you and your family do.Best regards from the proud mom of a non-active duty US Marine, Eve *** Corporate Customer CareCase: ***

Revdex.com:United Airlines severely impacted my schedule and disappointed me in many areas of service. In response, they have offered a lengthy process for direct refund of cost, or alternatively an additional $in travel vouchers ($in total) which can be provided in the next hours. I will accept the compensation of $in travel vouchers in this case. Please notify me when the travel vouchers are available.Upon delivery of this compensation, I will accept the response made by the business in reference to complaint ID ***Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Krystal ***Passenger Name Krystal ***Flight Number : ***Flight Departure : Los Angeles LAX to Denver, COFlight Departure Time : 3:59Ticket # : ***Confirmation : ***

Complaint: ***
I am rejecting this response because: It will be perfect if you can send me a check of the total amount $Because I have scheduled for training almost full and I will pay by travel card that GOV will pay tickets. Very appreciate for your understanding
Sincerely,
*** **