United Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because: I all sounds great, thank you, However I purchased a third ticket Tony *** was with us as well I did purchase that ticket using my work e-mail of k***@yescommunities.com He was the second co-worker that I was traveling with that I spoke about on the compliant What happens with his tickets?
Sincerely,
Kathy ***

Dear Dr***: I am responding to your correspondence addressed to the Revdex.com regarding your December travel I'm so sorry to read that your travel to Allentown didn't go as plannedI can only imagine how upsetting it must have been to discover that your travel
from Newark to Allentown was by bus. I am sorry that you were not aware of the notification on united.com when you booked your travel or the notation on the ticket receipt you received on December 14. I apologize You should always have a positive experience with United. We want to be an airline that's earned your respect and your honest feedback helps us meet that goal. I regret that you were disappointed with the $travel certificate. Since transportation was taken, I'm unable to honor your refund request, but I am sending an additional Electronic Travel Certificate for youThe certificate will arrive via email within a few days I appreciate your business and loyalty as a MileagePlus memberWe welcome the opportunity to provide better service for you the next time you fly with United Kindest Regards, Laura *** Corporate Customer Care Case ***

Dear Mr***:I received your feedback regarding your experience with our website at www.united.com in trying to obtain two Business Saver seats for yourself and your wife. I truly regret that we were unable to meet your expectations as we do not currently have enough seats available at this
price. Unfortunately at this time we must decline your request to overbook the class of service. I would be happy however to authorize a complete refund and redeposit of your wife's ticket at no cost to you in order for you to be able to search for another flight in which you can travel together for the same award. Mr***, we appreciate your time and look forward to welcoming both you and your wife aboard your next flight.With kindest regards,L.J***Corporate Customer CareCase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: United has not addressed the primary concern that they have not provided any notification at the time of purchase that online cheand TSA pre-check would be unavailable I have already submitted the information provided on united page about the special fare class I purchase and none of the restrictions mention unavailability of online cheand boarding passUnited is missdvertising this fare--I had purchased it with the understanding that no caritem was allowed not that I couldn't get my boarding pass in advance
Sincerely,
Magdalena ***

Complaint: ***
I am rejecting this response because:1) it was a domestic flight change - clearly they didn't even look at the ticket2) I was never notified of the potential extra fee nor did I authorize the collection of said additional feeTherefore it was fraudulently drawn from my account via MISUSE and ABUSE of my credit card information.3) at the time of my phone call on Aug 20th the airline rep admitted they had been having trouble with the system and that she advised all future ticket changes be made by speaking with a customer service agent and NOT by using online system
Sincerely,
Katiera ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is OK to me
But I still want to suggest that please do remember to improve your award ticket system so that when the ticket is not ticketing out, at least an alert email will be sent to the customer
Sincerely,
Yu ***

Complaint: ***
I am rejecting this response because: I do not plan on making any flights at all in the futureI am wanting to get the refund that I was promised from the manager for both flightsYes I did receive the refund for one but not the otherPlease understand that due to the mistake that a representative from United Airlines caused, I had to come out of pocket for another flight for Leanary as well as I needed to pay for an adult ticket to take her backThis is not due to a mistake on my part as I contacted a representative to get all the proper information for the travelThis cost me much more than the tickets combined since I then had to get last minute flights to cover the child and the adultI would want the refund back as promisedI am not sending bills for the cost of the other tickets because I feel as long as I get reimbursed for the original tickets as I had been promised, you would be honoring your mistakeWhen I contacted United on the phone recently, they stated I was not only entitled to the refund, but also compensationAgain, I'm just looking for any cost out of pocket given for these flights to be refunded in full
Sincerely,
*** ***

November 20, 2015Dear *** ***I am responding to a
correspondence received from the Revdex.com.We are committed to
providing excellent customer service and will make every effort to address your
concerns.I regret the
circumstances described in your letterI am sorry niece’s
travel plans were
interrupted and please accept my apology for any possible miscommunicationI understand in review
your letter you confirmed for your year old niece, *** *** *** traveling
with your year old niece, *** *** ** *** on June 30, from New
York/Newark, NJ to Miami, FL.We always look forward to welcoming our
youngest passengers on board UnitedUnaccompanied minors are accepted on
flights operated by United and United Express between ages 5-An unaccompanied
minor fee will apply for children traveling on a non-stop flight that are
between 5-years oldChildren between 12-years old may travel as adults
or pay the unaccompanied fee when traveling on non-stop or connecting United
and United Express flightsPlease visit
united.com and select "Travel Information", "Special travel
needs" and "Children traveling alone" for more informationYou
are able to make travel arrangements on united.com or by contacting
Reservations, toll free.*** *** according to our past
date records, a refund was applied to *** *** unused portion of her ticket
to the original form of payment, which was under your name for the amount of
$The ticket purchased for *** *** is non-refundable ticket; unfortunately, we are unable to honor your request and
would like to explain whyOur records show the ticket was used; therefore, no
refund is dueHowever; as a gesture of
concern, I will send you two $electronic travel certificate that will
arrive to your email address within business hoursIt is my hope that you
will accept our apology and enjoy using the certificate at some point in the
near future.Thank you for
allowing me the opportunity to apologize and register your complaint for future
improvement.*** *** despite
the negative experience, we hope to have your continued business and support
We look forward in welcoming you and your family onboard a future United Airlines
flight.Regards,*** *** ***Corporate Customer CareUnited AirlinesRevdex.com: *** *** ***

Dear Ms***: I am so sorry I missed your additional travel partyWhat I sent was based on the additional travelers located in the same reservation with youI mi***derstood and assumed there were only three total travelingIn this case, lap children are not eligible for compensation, this is why I only sent you and *** is not eligible because he was not in his own seat***1.1***/***-INFYA 01JUL16 ***2.1***/*** ***3.1***/*** However, I will be happy to send a certificate to your husbandPlease provide his name, and ticket number if available Regretfully, we are unable to provide cash compensationPlease note while certificates have a one year expiration date, you do not have to travel in that year, only redeem the value. This allows for travel well into One other alternative is to become a member our frequent flyer program and I will be able to issue 15,miles per person, the miles are valid toward flights with our Star Alliance partners and have a month expiration I hope this information is helpful to you and I look forward to assisting you further with your husband’s certificate Sincerely, Suzanne *** United Airlines Corporate Customer Care Case ID ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would prefer to be issued a refund for the original purchase price of the ticket I've already purchased another ticket Thank you very much for your assistance with this matter
Sincerely,
Vincent ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr** ** ***: I'd really like to help you but I’m missing some details I need to review your request Try to provide as much of the following information as you can, along with a brief summary of your request Passenger name(s): Frequent flyer number (if available):
Flight Number: Flight Date: Ticket Numbers (digits beginning with 016): Confirmation number: Approximate Departure Time: Flight from: Flight to: You can find this information on your receiptI'll be happy to respond once I review the information you provide I appreciate you chose United for your travel and welcome the opportunity to assist you Regards, Tonya ***Corporate Customer CareCase ID: ***

Dear Ms***:The RevDex.com has forwarded your correspondence to my attention.Your email clearly expresses your disappointment and I would like to extend my sincere apology for any
negative impression that may have been createdAs a gesture of goodwill, I am sending you an
electronic travel certificate that can be applied towards a future fllight with United Airlines which you will receive in a separate email within the next 3-business days
As a MileagePlus Member, you have made a significant contribution to our airline, and I want to thank you for your business and continued loyalty. We look foward to serving you in the near future and I am confident we will continue to work hard and earn a better report on your next flight
Regards,Melinda ***Corporate Customer CareCase ***

Dear Ms***I am responding to your communication sent through the Revdex.comWe sincerely apologize for the inconvenience you experienced when your recent flight was delayed.Prior to departure, an unexpected safety shortcoming impacted the operation of the aircraft for your
flightI regret it took so long to resolve the issue and get you on your wayAlthough schedule reliability is a primary goal, we know you understand that the safety of our passengers and crew is our first priority.We are committed to providing excellent customer service and will make every effort to meet your expectations. Please understand that we do work hard to minimize flight problemsOf course the safety and well-being of our passengers must always be our first priority so some delays or cancellations are unavoidable. If the purpose of your trip is to be present at any time-sensitive event, you may want to allow extra time and take an earlier flightAirline delays and cancellations are not unusual, and defensive planning is a good idea when time is your most important consideration.In appreciation for your feedback and patience, please enjoy the electronic travel certificate, which will be emailed to you under separate cover for use on your next United Airlines flight.We hope your next experience with us earns a positive review.Regards, *** ***Corporate Customer Care***Tell us why here

Dear Mr***: I'm so sorry we had to place your carbag under the planeI can tell it wasn't what you plannedPlease know we didn't mean to add frustration or confusionI'll pass along your feedback so we can continue streamlining our process when it comes to bagsWe
realize our overhead bins are fuller than they've ever beenOur flight attendants attempt to remedy this issue by announcing ways to make room for everyoneI apologize there wasn’t any room left after their attempts I'm disappointed to read about your recent experience with our representativeWhat you described isn't our commitment to providing exceptional customer serviceYou should expect our employees to treat you with dignity and respect, maintaining friendly, professional service at all timesWe expect the same from our representatives, as its part of our cultureI'm sorry we didn't deliver that to you during your travelThere's never an excuse for what you describedI assure you that your comments are taken seriously and will help us address the issue as we review this with the employee I'm very sorry to hear your checked bag was damaged Your luggage is important to youIt's important to us, tooI can understand why you're frustratedA damage report must be filed at the airport within hours of arrival, so one of our airport agents can visually assess the bagIt's important to leave your bag tags attached to your luggage, tooOnce our agent has reviewed the damage, they'll work with you to resolve the situation to your satisfactionIf, for any reason, you left the airport without reporting the damage, please contact our Baggage Resolution Center at 1-800-***-***A baggage representative can assist with further direction. Once again, I apologize for any inconvenience From reading your email, we let you downI’ll make sure to pass your feedback on so we can improveThat’s our first stepI’m also sending you a $Electronic Travel Certificate, which will arrive via email in a few daysWe hope this gives you a future opportunity to receive the service you deserve Thank you for your business and loyaltyWe look forward to serving you on your next United flight Regards, Markeia *** Corporate Customer Care Case ID ***

Dear Mrs***: It is unfortunate that you erred when booking tickets for your son and aunt. Unfortunately, United is not responsible for the errors you made and any changes to a ticket will incur an additional costThank you for your understandingSincerely, Suzanne *** Corporate Customer Care United Airlines Case ID *** Tell us why here

Complaint: ***
I am rejecting this response because:
Sincerely,
Laura Loveland-leitch