United Airlines

Complaint: ***
I am rejecting this response because:Thanks for your responseHowever , that's not true that I didn't contact the customer care after the incidence happenedofcourse I couldn't do it immediately after I landed at BOM as it was an funeral of my brother but I did that once I was back to US by calling the customer support but they didn't buzz and kept saying that its past the deadline for the complaint to be submitted but anyways if you think I'm being unreasonable in asking for an $voucher, if u could send a $one also, I'll be fine..Thanks
Sincerely,
*** ***

Dear Dietrich ***:I'm responding to a complaint forwarded to us from the Revdex.com. We carefully manage our seat inventory and incur costs when a traveler elects not to fly in a reserved seat. As you may be aware, a service charge applies for changing the time or date of
travel for restricted non-refundable ticketsService charges help cover costs associated with processing ticket changes, adjusting passenger manifests, and filling empty seats. Tickets are often reissued for a $service charge; however, depending on the available inventory when the ticket is reissued, an additional collection may also applyCustomers must pay the difference in fare if the original fare purchased is no longer available. Our published terms and conditions are designed to balance the needs of customers with the business needs of our companyWe sell several types of tickets with varying levels of restrictions. You had the opportunity to recap the itinerary before submitting your payment and accepting the terms and conditions of the ticket. Your request for a refund is denied. We appreciate your business, your Premier Gold status and look forward to welcoming you on board a future United Airlines flight. Regards, LeMarkus ***Corporate Customer CareCase: *** Tell us why here

Dear Mr***: I'm sorry your seat wasn't comfortableI can see why you were disappointedYou wanted an enjoyable flight and we weren't able to provide it to youI regret we let you downI'll also send on your feedback so we can continue looking into how to make a limited recline
seat advisement more visible when booking a flightI know specific seat assignments are important to youWhen booking future flights, use the search box on united.com, and type in: Aircraft Seating PoliciesUnder Aircraft Seating, there’s great information to help you next time in finding the right seat for you Our records indicate that you were offered another seat in which you declinedAs a goodwill gesture, I submitted a refund requestYour reference number is ***United Refunds will contact you via email once the refund is completedPlease allow up to business days for processingIf you'd like a general update during that time, you can visit: https://www.united.com/web/en-US/content/reservations/refunds/refund.aspxThank you for letting me resolve the issue I appreciate you chose United for your travel; we look forward to welcoming you on board a future flight soon Regards, Markeia *** Corporate Customer Care Case ID ***

Dear Mr***: A refund does not apply; however, I did provide you with an electronic travel certificate in the interest of good customer relations. I do hope you will reconsider and use the travel certificate toward a future United ticket purchaseThank you for your timeSincerely, Suzanne *** Corporate Customer Care United Airlines Case ID ***

Dear *** *** I'm responding to a complaint forwarded to us from the Revdex.com. I'm sorry for the inconvenience you experienced when your flight was delayed for hour and minutes arriving at 12:51pm. We are committed to providing excellent customer service
and will make every effort to meet your expectations. Please understand that we do work hard to minimize flight problemsOf course the safety and well-being of our passengers must always be our first priority so some delays or cancellations are unavoidable. If the purpose of your trip is to close a potentially lucrative business deal, to give a speech or lecture, to attend a family function, or to be present at any time-sensitive event, you may want to allow extra time and take an earlier flight. Airline delays and cancellations are not unusual, and defensive planning is a good idea when time is your most important consideration. Our records indicates united operated earlier flights (1) departed at 06:and (2) departed at 07:both landed on time without incident and would have allowed you more time to meet your commitment. Our goal is to provide timely flight departures whenever possible; however, the safety of our customers and crew will always be our first priorityFlight irregularities of any kind do cause major inconveniences for our customers, we realize, and we certainly don’t question the feelings of frustration that can arise as a resultUnfortunately, our industry is vulnerable to a number of challenges that can, and do, affect our operation on a daily basis While we regret the inconvenience you experienced due to flight delay, we are often unable to provide compensation for flight delays less than four hoursIt is never our intent to inconvenience our passengers, and I am very sorry your valid expectations were not metIt is recommended to purchase trip insurance for any reimbursements you might require moving forward. We appreciate your business and look forward to welcoming you on board a future United Airlines flight Regards, *** ***Corporate Customer CareCase: *** Tell us why here

Complaint: ***
I am rejecting this response because:Again we only checked one bag at the gateThis is clearly a mistake and we should not have to pay for an error that the gate agent madeI feel so strongly about this that I am willing to debate this in small claims court
Sincerely,
David ***

Dear Ms***:The way that MileagePlus does this is by re-depositing all of your miles that you used for the ticket then in turn they only deduct the miles for the portion of the ticket that you flew. By doing this you will only see the 25,miles that you used for that ticket on the date that the miles were deducted and not the 37,500.Regards,Christina ***Corporate Customer Care

Dear Mr***:I'm sorry for the circumstances you have described about your daughter's recent travel experienceI can only imagine how upsetting the situation must have been for herBased on your comments, I also understand you were dissatisfied with how Ms*** addressed the situation when you
spoke with herI apologize for the negative impression that was createdPlease know that I am sensitive to your concerns and will share them with Ms*** supervisor for their information and internal reviewTo help bring this matter to an amiable conclusion, I will honor your request for $travel certificateThe electronic voucher will be delivered separately via email (ryan***@outlook.com) within the next business days We appreciate your business and look forward to welcoming you on board a future United Airlines flightKindest Regards,Julie ***Corporate Customer CareCase ID***

Dear Mr***:The Revdex.com has forwarded your comments to me for a responseI appreciate the opportunity to respondPlease accept my sincere apology for the disappointment you have expressed in your travel from Newark on May 13thUnited recognizes how important it is to you to
get to your destination on time, and we never want to disrupt your travel plansOur goal is to achieve the highest level of on-time performance whenever possible with safety always being our number one concernOur industry faces a number of daily challenges which affect our operationUnfortunately, we are unable to reimburse you for inconvenience or loss of time.Mr***, while we don't offer to make amends with the generosity that you suggest, I do see that you successfully fulfilled the goodwill compensation that was offered via our appreciation siteThank you.Regards, Maria *** Corporate Customer CareezCare Case: ***

Complaint:
I am rejecting this response because:UA has not addressed in any way the promise their agent made to me to provide trip insurance When I expressly asked her to verify on the phone that she had given me trip insurance, she said she had Because I was not given the services I had thought I had purchased, UA is obligated to refund me the FULL fair differentialI am still short nearly $if they only refund the change fee Their agent messed up and they are not taking responsibility for thatNor are they demonstrating that they see how much I have spent this summer on coast to coast trips with them in which I did obtain trip insuranceUA is being incredibly stingy in the face of how much they screwed up and how much money I spent with them in July-September of this year.
Sincerely,
Lisabeth Leigh ***

Dear Mr***:I am responding to your follcorrespondence addressed to the Revdex.com.I confirmed with our Refund Team that the $refund promised was processed on October 20.The $was refunded back to the *** credit card ending in ***. Our Refund Team also sent you a refund confirmation on October We thank you for choosing to travel with us and we look forward to welcoming you aboard your next flight.Kindest Regards,Laura ***Corporate Customer CareCase ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11124221, and find that this resolution is satisfactory to me
Sincerely,
Ahmad ***

This is not acceptablePlease give me a number I can call to speak to someone.I will file a complaint with my credit card company today.
Complaint: ***
I am rejecting this response because:
Sincerely,
Moshe ***

Dear Ms***: Please accept my sincere apology for the difficulty you recently experienced while attempting to use your MileagePlus miles; the MileagePlus Terms and Conditions Booklet states that awards are capacity-controlled, which means there are limits on the number of award seats released
for each flight and some dates are restrictedAll fare types, including MileagePlus award and award upgrades, are released based on several factors: the available seats in the market, the size of the scheduled aircraft, the peak travel periods for that city, and the historical data recordsAlso when you are traveling on our partners there are times when you would need to wait hour before the reservation will confirm because our partners may not show us the availability in real time so some airlines take hours to confirm We appreciate customers taking the time to share comments and suggestionsFeedback like yours presents opportunities for improvementYour comments will be forwarded to senior management for internal review Please contact our reservations department for current and future travel reservations Thank you for your loyalty as a MileagePlus member Regards, Cindy *** Corporate Customer Care *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Andrew ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Christopher ***

Initial Business Response /* (1000, 5, 2015/10/27) */
Dear ***
I'm responding to a complaint forwarded to us from the Revdex.com
I'm sorry to learn you were not able to board your flight per the Terms and Conditions of the ticket you purchased on united.comBy agreeing
to the Terms and Conditions of the ticket before you submitted your payment, our policy does not refund Non Refundable tickets
We carefully manage our seat inventory and incur costs when a traveler elects not to fly in a reserved seat
As you may be aware, a service charge applies for changing the time or date of travel for restricted non-refundable ticketsService charges help cover costs associated with processing ticket changes, adjusting passenger manifests, and filling empty seats
Tickets are often reissued for a $service charge; however, depending on the available inventory when the ticket is reissued, an additional collection may also applyCustomers must pay the difference in fare if the original fare purchased is no longer available
Our published terms and conditions are designed to balance the needs of customers with the business needs of our companyWe sell several types of tickets with varying levels of restrictions
We appreciate your business and look forward to welcoming you on board a future United Airlines flight
Regards,
***
***
***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Even if it's United Airline policy of non refundI missed my flight due to TSAMy other friend *** got her response from you guys supporting her claimWe were supposed to be on the same flightStating you will refund the moneyHow is that right?
Final Business Response /* (4000, 9, 2015/10/28) */
Dear ***
I regret you're dissatisfied with our response
You asked us to reexamine your request, and we have done soAll things considered, we do support our earlier decision
I'm sorry to learn you were not able to board your flight per the Terms and Conditions of the ticket you purchased on united.comBy agreeing to the Terms and Conditions of the ticket before you submitted your payment, our policy does not refund Non Refundable tickets
United Airline is not responsible for TSA processing timesTSA is a government agency and it is your responsibility to navigate your time of arrival at the airport allowing for enough processing time to get you through the TSA screening
In reference to your friend's ticket, her ticket information is confidential and we do not share other customers confidential information or ticket infromation as it is against the Privacy Act
If you would like to file a complaint with the TSA, please do so by visiting TSA.Gov
Thank you for contacting us again
Regards,
***
Corporate Customer Care
Case: ***

Dear Mr***:Thank you for your emailThe initial email you received stating your Refund has been sent, may have reviewed your address that the email was sent from and not looked at the actual ticket origin purchase.However, refund of a ticket are always refunded back to the
original form of payment, therefore if your ticket was purchased through a travel agent, the refund will be sent to the agencyIn other words, if you gave your money to a travel agent to purchase your ticket, the travel agent will have the refundYou technically did not give any money to United, therefore United will not refund you per se.The refund has already been processedPlease contact your travel agency for further information concerning the refund.Regards,*** ***Corporate Customer Care

Dear Mr***:I am responding to your communication filed with the Revdex.com.Please accept our apology any misunderstanding, miscommunication and/or service failure you experienced on the part of our Customer Service RepresentativesI've reviewed your communications with Customer Care
and MileagePlus about your situationWe do support the goodwill offering that was extended to you in the form of a $travel certificate and the refund of the fee ($37.50) you incurred for the purchase of extra milesBased on what you've described, I will also deposit bonus miles; the difference that was collected for Mrs***' award ticketPlease visit united.com/MileagePlus to verify your mileage balance after three business days. Please note, that these miles will reflect on your MileagePlus summary as Customer Care compensationAs a Premier Platinum customer, we understand the value of your decision to fly with us and we will make every effort to leave a better impression when we have the privilege of serving you againAs always, thank you for choosing United Airlines. Regards,Julie ***Corporate Customer CareCase ID:***Tell us why here