United Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me because it is all I will get and United has wasted enough of my time. Giving me $voucher for an airline I refuse to fly is pointless.
Sincerely,
Mary Beth ***

Dear Mrs***: I am sorry you mileage has expired If there is no activity in your MileagePlus account within consecutive months then your mileage will expire Per the terms and conditions- rule - Any Member who fails at any time to engage in Account Activity (as
defined in Rule above) for a period of eighteen (18) consecutive months is subject to termination of such Member’s membership and/or forfeiture of all accrued mileageUnited may, but shall have no obligation to, send a Member a notification of miles nearing expiration Please see the following link for the terms and conditions of MileagePlus accounts: https://www.united.com/web/en-US/content/mileageplus/rules/default.aspx Thank you for your loyalty as a MileagePlus member Regards, Ms*** Corporate Customer Care *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Yu **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michelle ***

Dear Ms***:I have retrieved your ticket and the fare that you purchased was a Basic Economy Fare. This fare does not allow any carry on bag, no advance seat assignment and no changes or refunds. If our agents allow your colleague to board with his carry on bag and he had a basic
economy ticket, I will be happy to refund your baggage fee. I will need the name of your colleague so that I can verify that they had the exact fare you did.Your ticket is as follows:*** Endorsements/Restrictions NONREF/NOCHGS/NOCBBG/NOASR NONREFUNDABLE, NO CHANGES, NO CARRY ON BAG,NO ADANCE SEAT ASSIGNMENTWhen making a reservation online and you select a basic economy fare, you will see all the resetrictions of the ticket and then you are given an option to select another fare if you chose to do so.United Airlines does appreciate your business.Regards,Sheila ***Corporate Customer CareCase ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution acceptable
Sincerely,
*** ***

Dear Ms***:I am responding to your communication filed with the Revdex.com.On behalf of United Airlines, please accept our apologies for the disruption in your travel plans on September 2, We certainly understand how frustrating it can be when a flight is delayed or cancelled
and your carefully made plans are interruptedWhile our goal is to provide timely flight departures whenever possible, the safety of our customers and crew will always be our first priority. To clarify our policies and procedures during irregular operations, when a flight has been cancelled or experiences a lengthy delay, we will rebook our customers onto the next available flight, sometimes the wait can be longer than expectedIf the protection offered is unacceptable, our customers can go standby on an alternate flight to see if space becomes available due to last minute passenger cancellations or they can request travel to an alternate airport at no additional chargeIf the cancellation is within United's control, and an overnight stay is needed, we will provide overnight accommodationsPlease be advised that these procedures are in according with our Contract of Carriage and in line with the U.SDepartment of Transportation regulationsI'm sorry the options offered and that were available at the time were not more conducive to your travel needsStill, how we handle irregular operations is at least as important as how we interact with our customers when things are going well- based on your comments we could have done a much better job. I truly regret the negative impression that was created by our Customer Service staff and will be sure to share your concerns with the management team responsible for our operations in Houston for future improvements. Ms***, we recognize the importance of customer satisfaction in this highly competitive industry and are aware of the impact a negative experience can haveAlthough we are unable to provide you with the generosity you have requested, we will send you a $travel certificate as a gesture of goodwillThe electronic voucher will be delivered separately via email (***@gmail.com) within in the next business days and can be redeemed by the person of your choosing on any United/United Express operated flightWe appreciate your business and look forward welcoming you on board a future United Airlines flightRegards,*** ***Corporate Customer CareCase ID:***

Complaint: ***
I am rejecting this response because: Again, the person responding to these complaints is not showing in any way that s/he has actually read the complaintI am referring to something very specific and the respondent is talking about something completely differentI would ask that someone else from United respond - someone who actually takes the time to read. https://www.united.com/web/en-US/apps/mileageplus/promotions/registrationDetails...⇄ The minumum for Platinum in a day period is PQS, I had over I more than qualifiedThanks
Sincerely,
Paul El-***

February 14, 2018Dear Mr***:The Revdex.com has sent your correspondence to the attention of United Airlines.I sincerely apologize for any confusion surrounding your travel plan and associated miles with our MileagePlus programWhile reviewing your information, it was brought to my
attention that you had also contacted the office of Mr***I see my colleague was able to work directly with you and our MileagePlus team to resolve this for youAgain, I apologize for the confusion.Mr***, we appreciate your loyalty as a MileagePlus Premier Platinum and look forward to the privilege of serving your future travel needs.Kind Regards,Judy ***Corporate Customer CareCase ***Revdex.com Case ***

Dear Ms***: I am sorry for the flight delay and the service you received from the Dulles Airport Please know that the treatment you described is no more acceptable to us than it is to you Direct customer feedback about our products and services is so important in helping us
to improve Our ability to communicate professionally with our customers is a key component of our brand, being Flyer FriendlyA number of tools and processes are being applied this year that will substantively address these goalsWe are working to improve customer service, including investing in a comprehensive training course for frontline employeesWe are consistently aligning service standards of professional women and men around our company I apologize your flight didn’t reflect the service you deserved From reading your email, we let you downI’ll make sure to pass your feedback on so we can improveThat’s our first stepI’m also sending you an Electronic Travel Certificate, which will arrive via email in a few daysWe want to deliver a comfortable and on-time flightI hope your next one brings you that experienceOnce again, I'm sorry Thank you for your business and loyaltyWe look forward to serving you on your next United flight Regards, *** *** Corporate Customer Care ***

Dear Mrs***:Please accept our sincere apologies for all the stress, frustrations and inconveniences caused to you when you traveled with us last monthThe lack of assistance and empathy from our airport employees during your transits, especially when traveling with your toddler, has
been forwarded to the appropriate airport management teams for review with their staff. Although we cannot make up for disappointing experiences, I would like to offer you and Caleb a $electronic travel certificate (ETC) eachYou should get an email with the new details in the next 3-business days. We appreciate your business as a valued MileagePlus member, and truly hope your next travel plans with us delivers the seamless customer experience you deserveThank you again for your business Sincerely, MsAvi *** Corporate Customer Care United Airlines Case ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Paul ***

Complaint:
I am rejecting this response because:Please explain to me how 50# of steel is fragile SHY OF AN IT DROPPING IT ON A CONVEYOR BELT
Sincerely,
Richard ***

Initial Business Response /* (1000, 5, 2015/10/09) */
Dear Mr***:
I'm responding to a complaint forwarded to us from the Revdex.com
I am sorry you were unable to board your connecting flightDirect customer feedback about our products and services is so important in helping
us to improve
Please know our goal is to operate every flight on schedule, every dayUnfortunately, there may be times when weather, a mechanical issue, or the late arrival of a crew member, due to missed connection or other unforeseen event, may cause a flight to be delayedWhen this occurs, we want to minimize the impact to our customers as much as possible, but we are usually unable to delay scheduled departuresWe try to make decisions that are in the best interest of the majority of our customersHolding a plane for late-arriving connecting customers could have a cascading effect, jeopardizing departures for hundreds of customers down the line
We are working on a number of initiatives to improve reliability and decrease missed connections, which includes adjusting our schedule and refining our maintenance practices this is all a continuous fine-tuning processI encourage you to use our cutting edge self-service kiosks, online tools and smartphone apps as often as possibleAs you may know, United is one of the only airlines to provide the actual flight delay reason through our customer-facing tools
As a gesture of concern, I will send you a travel certificate that will arrive to your email address within business hoursIt is my hope that you will accept our apology and enjoy using the certificate at some point in the near future, thereby giving us the opportunity to win back your trust
Our goal is to create the world's most Flyer Friendly airlineWe still have room for improvement, but that's the direction we're headed
Thank you for your business and we hope to welcome you aboard another flight in the near future
Regards,
***
Corporate Customer Care
Case: XXXXXXX

February 16, 2016 Dear Ms***: I am responding to a correspondence from the Revdex.com. I regret you were disappointed in our ticket policyWe carefully manage our seat inventory and incur costs when a traveler elects not to fly in a reserved seatAs you may be
aware, a service charge applies for changing the time or date of travel for restricted non-refundable ticketsService charges help cover costs associated with processing ticket changes, adjusting passenger manifests, and filling empty seats Tickets are often reissued for a $service charge; however, depending on the available inventory when the ticket is reissued, an additional collection may also applyCustomers must pay the difference in fare if the original fare purchased is no longer availableUnfortunately, we are unable to honor your request. Our published terms and conditions are designed to balance the needs of customers with the business needs of our companyWe sell several types of tickets with varying levels of restrictions. Further investigation indicates you purchased your ticket through *** Travel We collaborate with a number of reputable companies to provide our customers with the opportunity to book travel services on our website, aside from the air travel that United Airlines provides and is responsible forThose other travel services are provided by companies that are unrelated to United AirlinesWhile we are very selective in the companies that we select to provide those other travel services, those companies are fully responsible to the customer in accordance with their terms and conditions of serviceUnited Airlines is not involved in any aspect of your transaction with *** Travel except in making available to you a convenient means on our website for you to purchase those servicesIf you booked your flights through a travel agency or a travel website such as ***, you should contact them for assistance with your reservationAs such, we respectfully suggest that you contact *** Travel directly to register your complaint and seek a resolution Ms***, while I realize that the application of our policies and guidelines has not provided you with your preferred outcome, please be assured that we appreciate your business.Sincerely,MrsElizabeth ***Corporate Customer CareUnited AirlinesUAL: ***Revdex.com:

Dear *** ***:I am responding on behalf of the Revdex.com. I'm disappointed to read about your recent experience with our Reservations representatives Ms *** and Mr ***. What you described isn't our commitment to providing exceptional customer serviceThere's never
an excuse for what you describedI assure you that your comments are taken seriously and will help us address the issue. As a goodwill gesture I have issued you a $electronic travel certificate that will be emailed to you in a few days. I appreciate you chose United for your travel and thank you for being a MileagePlus member with us. We hope you will be able to give us the chance to serve you again in the futureOn behalf of United, we look forward to regaining your trust and welcoming you aboard your next flightRegards, *** *** Corporate Customer CareCase: *** Tell us why here

Dear Mr***: I'm sorry you weren't satisfied with my response My offering was a way of apologizing for what happenedIt's certainly not intended to add frustration to your experienceI hope you'll be able to use the compensation to give us another chance to show we appreciate youI'll include the additional comments to your fileWe're listening more than ever and working hard to be your airline of choiceThis feedback helps us get there We hope your next trip with United will deliver the experience you deserve Regards, Cindy *** Corporate Customer Care *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I certainly expected a more satisfactory amount since I paid approximately $for these roundtrip tickets and am being reimbursed less than $300, which includes the $voucher. As of this date, I have received no credit to my credit card even on the amount listed on the company website for any of the tickets. Hopefully the company will honor that commitment.
Sincerely,
*** ***

I am rejecting this response because:As a consumer I believe that I am entitled to have an itemized statement, which outlines all of the charges involved with the cost of the repair you performed on my furnaceIn previous responses you outlined percentages charged based on the cost of parts, cost of labor, cost of overhead and profitObviously I have had to pay those costs, which must be included in the $In addition, you claim that you paid the sales tax; however, the sales tax was a part of the total cost that I had to pay and would like to know what that tax amount was, since it is a deductible amount that I can take off my federal income taxI really do not understand why you would be reluctant to provide an itemized statement of all charges involved in the repair transaction, if you are operating as a legitimate and transparent businessObviously hiding all of the charges in the "Air Movement Systems:C13A - Specialty Air Movement System Only" invoice description is tantamount to fraud.As to your response regarding what my wife was givenShe was not advised that she was entitled to a written estimate as required by law, nor did your technician even offer to provide anything in writingMy wife was not provided any alternatives by your technician, and it would be absurd for you to even imply that my wife or I would know anything about what was involved in the repair of our furnace...we are NOT HVAC techniciansYour technician gave one price to start and without further explanation, gave her a second price, which was $It is strange that the invoice you provided shows a total cost of $Why was that price not quoted by your technician instead of the discounted price of $1655.00?I have, in good faith with Sears Heating and Cooling, paid what is due you for all repairs, services, agreements and equipment including the most recent repairI did not in anyway attempt to defraud your company, but have been seeking a reasonable and appropriate explanation for an extremely costly repairYour continued rhetoric that you do not share costs, does not create a level playing fieldYou hold the upper hand, and I the consumer, am at your mercyI will repeat my request...If you have nothing to hide, you should have no problem with supplying me with the cost of the part, which is what you based all other costs on; your charge for labor, which your technician invested approximately hours; your charge for overhead; the amount of sales tax included in the transaction; and finally the percentage you charged for your company's profit.Regards,
*** ***

Dear Mr***:I am responding to your communication submitted to the Revdex.com. I understand you're disappointed with the fees that are associated with the tickets you purchased to San JuanAs a friendly reminder, the tickets you purchased were non-refundablePer our policy,
any changes made to a non-refundable ticket requires a reissue fee plus any additional fare if applicableOur website advises the fare rules at the time of booking and prompts the customer to read and acknowledge the understanding of the fare rules by selecting the “I accept” button on the information screenThis must be acknowledged prior to continuing through the booking processThe change fee information is provided at time of booking and would be included in your E-ticket invoiceCustomers do have hours to cancel their reservation and request a full refund. With that said, if you wish to make a change to your existing tickets, we've authorized the $reissue fee be waived as a courtesy and one-time exception; however, any fare difference will apply for what the ticket would sell for at the day of the changeOur authorization has been appended to your confirmation (***)Please call United Airlines Reservations at 1-800-UNITED-(###-###-####) for assistance As a MileagePlus customer, we appreciate your business and look forward to welcoming you on board a future United Airlines flight. Regards,Julie ***Corporate Customer Care Case ID:***