United Airlines

Dear Ms* ***:The Revdex.com has forwarded your correspondence to my attention.Your email clearly expresses your disappointment and I would like to extend my sincere apology for any negative impression that may have been createdWe are committed to providing excellent customer service
and will make every effort to address your concerns. To facilitate our research, kindly reply to this e-mail with the information below and a brief summary of your request. Passenger name (s):Frequent flyer number (if available):Flight Number:Flight Date:Ticket Numbers:Approximate Departure Time:Origin:Destination: Once I receive this informatiion, I can assist you further.We appreciate your business and look forward to seeing you on a future flight with United Airlines.Regards,Melinda ***Corporate Customer CareCase ***

Dear Ms***: I’m sorry your flight didn’t reflect the service you deserved I regret we are unable to refund your boyfriends ticket as it does show used. From reading your email, we let you downI’ll make sure to pass your feedback on so we can improveThat’s our first stepI’m also sending each of you an Electronic Travel Certificate, which will arrive via email in a few daysWe want to deliver a comfortable and on-time flightI hope your next one brings you that experienceOnce again, I'm sorry Thank you for your business and loyaltyWe look forward to serving you on your next United flight Regards, *** *** Corporate Customer Care *** Tell us why here

Dear Mr***: We received your inquiry from the Revdex.com, reference *** We understand events can change and impact travel plansOur policy allows for waivers or refunds based on illness situation, but not business related matters Please accept my
apology you received incorrect information. However, we will honor the advisement and process a refund for the $change fee Please allow up one billing cycle for the credit to reflect, the refund ID is *** Thank you for your loyalty as a MileagePlus memberWe look forward to having the chance to regain your confidence and providing the quality service you deserve with United Airlines Sincerely, Suzanne *** United Airlines Corporate Customer Care Case ID *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThank you.
Sincerely,
Valerie ***

Dear Kelly: The rules of the FareLock offer do indicate that the fee is nonrefundable. While we regret your continued disappointment with the terms and conditions of the FareLock offer, we do hope you will utilize the travel certificate we provided as a goodwill gesture toward a future ticket purchase for yourself or anyone you chooseSincerely, Suzanne *** Corporate Customer Care United Airlines Case ID Tell us why here

Dear Mrs***: I am very sorry for any confusion about your bag fees I'll make sure to report your feedback so we can review our fee changesWe update those amounts based on a number of reasons, including competitive markets and processingWhen we do so, tickets issued before our announcements are honored, to meet the expectations you had when buying your ticketFor tickets purchased after the announcement, current fee prices would applyOnce again, I'm sorry for any inconvenience when you had to pay more than you intendedWe keep our current fees listed on united.com should you need any other assistance I have included a link below to our website and it shows that your first bag will be free but the second bag is $to check in, I am sorry for any confusion this may have causedhttps://www.united.com/CMS/en-US/travel/Pages/CheckedBaggage.aspx We appreciate your loyalty and look forward for welcoming you on board a future United flightRegards, *** *** Corporate Customer Care *** Tell us why here

Dear *** * ***:I'm responding to a email forwarded to us from the Revdex.com.Thank you for the final opportunity to address your concerns regarding your recent flight and upgrade policy. After further review, we again found that United Airlines complied with all of the applicable regulations We truly regret any inconvenience you may have incurred while traveling with us. It is our sincere desire to move forward in our business relationship with you, and we realize that you have a choice of carriers We appreciate when customers take the time to share comments and suggestionsFeedback like yours presents opportunities to improve or enhance our products and services.Our policy on upgrades are clearly established in our Contract of Carriage and are applied when warranted everyday and I assure you "deceptive advertising practices" is not our policyOur records indicates you were fully explained the policy and the our requirements for an upgrade via several phone calls to our call centers. Rest assured that we want to do everything we can to ensure that your travel needs are metWe understand air travel isn’t always easy, which is why we continually focus on improving our products and services. We appreciate your business, silver mileageplus status and look forward to welcoming you on board a future United Airlines flight *** ***Corporate Customer CareCase: 104***

Complaint: ***
I am rejecting this response because: the issue was not as simple as the weather, my complaint is not that the flight was cancelled its the long list of issues that I provided, I was already setn $per person on this problem, so it sounds like there might be some issues internally.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint:
I am rejecting this response because: My middle name is ***My full legal name is Jon *** ***I'm an attorneyAttached to my complaint was an acknowledgement from United that United owed me frequent flier miles for this tripPlease explain to me why United is now refusing to credit this mileage to my account and why it did not credit this mileage "within two or three days" as it represented to me that is would do on 10/13.
Sincerely,
Jon ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11598824, and find that this resolution is satisfactory to me
Sincerely,
Yi ***

Dear Dr***:I am responding to your complaint filed with the Revdex.com.Upon review of your tickets for October 17, the fare you purchased is a Basic Economy fareYou agree to the terms and conditions of this fare during your purchase. Per our website:With Basic Economy, you'll
only be able to check in for your flight through united.com or the United app if you indicate that you're checking a bagTo check your bag, you'll go to a checounter or designated kiosk in the airport lobbyIf you begin cheand do not indicate that you're checking a bag, you'll need to finish checking in for your flight at the airport.Also, you are allowed one small personal item that fits under the seat in front of you, such as a shoulder bag, purse, laptop bag or other item that is inches x inches x inches (cm x cm x cm) or lessYou're not allowed a full-sized carbag unless you're a MileagePlus Premier member or companion traveling on the same reservation, the primary cardmember of a qualifying MileagePlus credit card or a Star Alliance™ Gold memberEveryone else who brings a full-sized carbag to the gate will be required to check their bag and pay the applicable checked bag fee plus a $gate handling charge.For additional information, please visit our website at:https://www.united.com/web/en-US/content/travel/inflight/basic-economy.aspxI'...⇄ sorry if you weren't aware your purchase was a Basic Economy ticketI will pass along your commentsWe are trying our best to make sure you know when you're buying a Basic Economy ticket and what conditions come with the ticket We appreciate your business and look forward to serving you again soon. Regards, Dayna ***Corporate Customer CareCase ID: ***

April 19,
Dear Ms***:
I am responding to a correspondence received from the Revdex.com
First and foremost, thank you for letting us know about the damage incurred to your suitcaseWe sincerely apologize for the inconvenience this caused you on April 15,
Situations such as this are no more acceptable to us than they are to our passengers, and I can assure you that your experience is not typical of the standards we maintain
Our corporate offices are unable to handle baggage damage related issuesFor this reason the responsibility of damage baggage is delegated to airport baggage claim representativeFurther investigation indicates you reported the damage to our Baggage Customer Service Representative at the San Francisco, CA airport and your claim was denied
I understand you have concerns with our baggage policyIn the course of handling, your baggage may show evidence of useUnited is never liable for destruction, loss or damage that results from an inherent defect, quality or vice of the baggageFor domestic* travel, United is not liable for conditions that result from wear and tear such as:
Minor cuts, scratches, scuffs, dents and soil
Damage to wheels, feet, extending handles and items of fragile or perishable nature
Damage as a result of over-packed bags
Loss of external locks, pull straps, security straps, or zipper tabs
Manufacturer’s defects
* Domestic travel includes travel within or between the United States, Guam, Puerto Rico, and the U.SVirgin Islands
For your next trip, we offer helpful baggage information on www.united.com >Travel Information>Baggage Information>Baggage liability
While we do support our agent’s decision to deny your claim, I can empathize with your situationAs a gesture of concern; I will send you a $electronic travel certificate that will arrive to your email address within business hoursIt is my hope that you will accept our apology and enjoy using the certificate at some point in the near futureRegrettably, we are unable to honor your request
Also, since the luggage is new, you may consider contacting *** to verify if the luggage is covered under *** warranty protection plan
Thank you for the opportunity to apologize and register your complaint
Ms***, we appreciate your business and supportWe look forward to welcoming you onboard a future United Airlines flight
Regards,
Mrs*** *** Corporate Customer Care
United Airlines
UAL: *** Revdex.com: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of a refund to my original card to be satisfactory to me
Sincerely,
Rachel ***

Dear Mr***: I am responding to your correspondence addressed to the Revdex.com regarding your April travel from Maui.I was concerned to read about your experience at the curbside cheat Maui AirportIt's contrary to our commitment to providing exceptional customer
service. We understand tipping may be customary for exemplary service, or even expected, in some industries; however, United employees aren't allowed to ask for, nor receive, tips from our customersOur airport Skycaps are not United Airlines employees so I have passedon your feedback to our Maui Team and will help us improve service. A refund request has been submitted for the $baggage fee. Please allow business days for processing. As a way to say we're sorry, I'm sending you a $Electronic Travel Certificate I offered. The certificate will arrive via email within a few days.We appreciate your business and loyalty as a MileagePlus member and I hope to have the privilege of welcoming you back in the future. Kindest Regards, Laura ***Corporate Customer CareCase ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Luiz ***

Dear Ms***:Your latest correspondence with the Revdex.com has been forwarded to my attention.I'm sorry for your continued disappointmentI can only reiterate that Ashley's travel was not ticketed properlyThe segment was never booked from Beijing to Tokyo. I asked our refunds department to contact ANA and see if they would honor the original ticket and refund the more expensive last minute ticketUnfortunately, our request was denied because there never was a ticket booked from Beijing to Tokyo to honorI'm terribly sorry for your disappointment, but it is up to the traveler to make sure the bookings are accurate and make any changes within the first hours. I appreciate your understan***.Ms***, I hope your next trip delivers the seamless travel that you expect and deserve from United Airlines.Best regards,Mary Beth ***United AirlinesRevdex.com***Corporate Customer CareRevdex.com***Case ID:***

Dear Mr***, I am sorry to hear that you are disappointed in my reply. It was not my intent to add to your frustration. Unfortunately, the delivery vendor does not have the ability to make international calls. For further information regarding the status of the item, please contact our Baggage Resolution Center at ###-###-#### and one of their representatives will be happy to assist you or Ms***. Again, I apologize that the item was not delivered and for the conflicting information you received. We appreciate your patronage as a MileagePlus member and we are looking forward to welcoming you onboard when you travel on your next United flight Kind regards, Dana ***Corporate Customer CareCase *** Tell us why here

Complaint: ***
I am rejecting this response because:I am unhappy with this company and the customer service received and I will keep escalating it until is resolvedI do not care if it's air traffic or any other reason but the customer should not be the One being screwed over $dollars and get an I'm sorry as a responseI want this escalated to the next person up and I will keep escalating it until is ressolvd
Sincerely,
*** ***

e 30, 2017Dear Mr***:The Revdex.com has sent your correspondence to our attention.I'm sorry your seat assignment was different from what you originally bookedI can understand how getting your choice is very importantIt wasn't our intention to upset you with the change and I'll
make sure to pass your feedback alongWhile we do our best to work with everyone's preferences, we're unable to guarantee seat assignments as our operation continually changesWe are unable to grant your request of compensation, as seats are not guaranteedHowever, as a gesture of goodwill, I have went you an Electronic travel Certificate which will arrive in a few daysWe're listening to our passengers more than ever and will continue to work hard to be your airline of choice. I hope your next trip goes smoother and, once again, I'm sorry for any confusion with your seatsMr***, we appreciate your loyalty as a MileagePlus Premier Silver and on behalf of United, we look forward to welcoming you aboard soonKind Regards,Judy ***Corporate Customer CareCase ***