United Airlines

Dear Mr***:I am responding to the correspondence you forwarded to the RevDex.com. I just heard back from our Baggage Desk manager about this concern. I was advised a check in the amount of $was processed on October 13, 2017. You should receive the
check in the mail shortly.Thank you for your patience on this matter and have a nice day.Regards, Susan *** Corporate Customer CareCase: ***

Dear Mr***: I am sorry for the confusion on your recent call to United Customer Care department Our records indicate you will be emailed a $electronic travel certificate in a few days I appreciate that you chose United for your travel needs Regards,
*** *** Corporate Customer Care *** Tell us why here

Dear Ms***:We've received correspondence from the Revdex.com and welcome the opportunity to address your concerns.In review of the reservation, *** the ticket was purchased on November 12, and is Nonrefundable. During the first hours, you have the opportunity to
review the information and contact us for any necessary changesAs long as you have purchased your tickets through united.com or United Reservations, you may be eligible for a waiver of changes/fees, or a refund, under our 24-hour flexible policyThe 24-hour flexible policy is not applicable as the ticket was purchased on November 12, 2016.The $applicable change fee was collected and the ticket was changed for travel in August 2017. I regret I'm unable to issue a refund, as the ticket in Nonrefundable.I sincerely apologize for the confusion and miscommunicationIt certainly wasn't our intent to mislead you and I'm very sorry. I'll make sure to pass along this feedback so we can address the issue with our employee, Jan, employee ID ***We realize the information we provide helps you make important decisions related to your plansOur united.com website has a wealth of information and answers to many of your travel questions We do appreciate your feedback and welcome the opportunity to provide better service for you the next time you fly with United. Regards,Valerie ***Corporate Customer CareCase ***

I'm responding to a complaint forwarded to us from the Revdex.com. Our records indicates you spoke with one of our representatives and this matter was resolve over the phone and the following email was sent to you on March 17, 2018:Dear Ms***: Thank you for taking my call
It was a pleasure to speak with youI'm sorry for the problems you encountered and I am just reconfirming that miles are in your account nowWe appreciate your business and your loyalty and look forward to welcoming you aboardKind regards, Bettie ***Executive Services, United AirlinesCorporate Customer CareCase: ***

Dear Mr***: I was very sorry to read that your experience traveling with United Airlines on January 1, 2015, did not meet your expectations, and offer my sincere apologies While we prefer to operate all flights as scheduled, problems do occur that will
require a flight be delayed or even cancelled I am sorry however, that you were so inconvenienced As a gesture of goodwill, I am sending you an email with an electronic travel certificate for use on a future flight with United or United Express You should receive the email within to hours Thank you for choosing United Airlines You are a valued customer and your business is appreciated Sincerely, *** *** Corporate Customer Care Case ID ***

Complaint: ***
I am rejecting this response because:
From: Amelia *** [mailto:ameliaj***@gmail.com] Sent: Monday, August 14, 5:PM To: Customer Relations Subject: Fwd: United Airlines *** (***) Is there anyway we can resolve this issue? Right now, United is telling me that I should have gotten insurance, which to my understanding, insurance is used if I am unable to fly, not if the airline is incompetent and cannot perform. I have asked to escalate this to this woman's supervisor, to see if someone with more authority could resolve my issue, and was flatly refused. I have no desire to ever fly United ever again, and have told the customer service relations woman that, however, she continues to offer me a voucher for 1/of the price of my original ticketI witnessed a few times that day that people were being offered $1,000-$2,voucher to give up their flight and take a later flight on the same day as their original flightSo to me, $is just a slap in the face. I was weeks pregnant at the time, I was forced to find my own lodging at 1:30am in a completely different city than which I live (Washington D.C, whereas I am from Boston), my bag was lost and did not arrive to Romania until Saturday morning, and I lost days of my week's vacation to United's incompetency. If you are not the organization to help me, please advise me where I should turnI am beyond frustrated at this point, and just want this resolved. The email thread from today was started because I hadn't heard a response in over a weekI think she was hoping I would forget the whole thing. Amelia

Dear Mr***: I'm glad I was able to reach you by phone today to speak with you about this matter as I was disappointed to learn of your experience.We are very sorry for the inconvenience and unexpected costs that were incurred by these delays and are happy to try and make it right. As
mentioned on the phone, we will be authorizing the reimbursement for the rental car along with the Electronic Travel Certificates. You should receive these shortly as we discussed.Thank you for your time and patience in this matter, and know that we look forward to welcoming you aboard your next flight with United. L.J***Corporate Customer CareCase ***

Complaint: ***
I am rejecting this response because: The email I was referring to depicted two vouchers for *** and *** E from their Appreciation Web site I never revived.
Sincerely,
Elizabeth ***

Dear Ms***: The Revdex.com has shared your information with United Airlines Customer Care Department, and we apologize for the baggage delay you and MrChristopher *** experienced on February 14, 2016. We understand you incurred additional out-of-pocket
expenses as a result of the baggage delay, and you must submit your information to our Baggage Service Center. We have provided you with the URL with more details (https://www.united.com/web/en-US/content/travel/baggage/delayed.aspx). Note there is a claim form which needs to be downloaded, completed, and submitted to the Baggage Service Center in a timely manner And we apologize for the flight cancellation you and Mr*** experienced on February 19, 2016, with our United Express partner, Shuttle America Our records reflect that the cancellation of United Express Flight was the result of a schedule reduction due to the poor weather. We realize that flight delays and cancellations do cause major inconveniences for our customers, and we certainly do not question the feelings of frustration that can develop as a result If a flight cancellation or flight delay prevents you from traveling as scheduled, our airport agents will help arrange alternate transportation for you on the next available United or United Express flight. United does not, however, provide complimentary hotel accommodations in the event of a flight cancellation or flight delay which is considered beyond the airlines' control While the weather posed a challenge for our operations on that day, we do understand your concerns, and we are truly sorry for any disruption this caused you Thank you for your business, Ms***. We look forward to continue serving your travel needs Sincerely, Suzanne *** Corporate Customer Care United Airlines Case ID

I have indicated to them that I do not want any travel certificate, I need for them to reimburse me for the cost of my *** HeadphonesI do not intend to fly United in the future because of the forced harassment and the damage of my personal property and their refusal to replaceI need then to send me the money for me to replace my headphone, I do not want any travel certificate because they have failed me significantly as a previous service carrier
Complaint: 11127644
I am rejecting this response because:
Sincerely,
Gibson ***

April 6, 2016Dear Ms***:We are sorry to hear of your complaint filed with the Revdex.com pertaining to your reservation for travel from Saint Maarten to Washington Dulles.Our records show we have received your same complaint through various agencies, one of which was the **
*** ** *** (***). United Airlines will respond to your same concerns as required by the US *** ** *** (***) upon completion of our investigation. In the meantime, your patience in waiting for our response is very much appreciated.Ms***, as a MileagePlus member we sincerely appreciate you and your family's business. Should your future hold any plans for air travel, we hope you will choose United AirlinesSincerely, Judy *** United Airlines Corporate Customer CareRef # ***

Complaint: ***
I am rejecting this response because:First of all, this is not a delay due to reasons like weather or strikeAll the reason we get delay is because BAD SERVICEINCAPABLE, RUDE AND DISRESPECTLETTING CUSTOMER STANDING AT THE COUNTER FOR HOURS WITHOUT TRYING TO HELP IS NOT O***HOURS TO BE EXACT AND HOLDING A BABY. If the crew tried but not chatting at behind the counter, we would have made itIf they can't or do not want to do the job, then shouldn't be at the counter, otherwise this will HAPPEN AGAIN TO OTHERS!!!Second, BAD SERVICE GOT US DELAYED FOR HOURS!!! ENTIRE DAYS!!!I probably will even take your $if it was a hours delayBUT NO, IT WAS HOURS. Third, again, I've had cancerI supposed to have check-ups at certain timeI calculated, but delay made my chepostponed and that is not o***. All the circumstances put my family and I in a awkward placeThe loss and frustration can't be measured with your united creditAnd still among all these, we can't stand that the people at BDL checkin were the worst attitude with least professional skills we have ever seen!! Let me made myself clear again, compensation I'm asking:ENTIRE REFUND FOR THE WHOLE TRIP FOR OF USLODGING EQUIVALENT TO $A LIFETIME 1K STATUS FOR MYSELFI'VE BEEN 1K, SO I KNOW HOW SERVICE CAN BE DIFFERENT SOMETIME. A $200,COMPENSATION IN CASH NOT UNITED CREDIT FOR THE LOSS MADE FOR ENTIRE FAMILY TAKE THIS SERIOUSLY PLEASEWHAT HAPPENED AT BDL WAS UNACCEPTABLE!
Sincerely,
Zijiang ***

Dear Ms***: Thank you for taking my call in reference to your grand daughter's ticketYou clearly expresses your disappointment with United, and I would like to extend my sincere apology for any negative impression that may have been created. Your frustration is certainly understandableWe take this opportunity to learn from what happened to fix our broken processes As a gesture of goodwill to bring this matter into a close, I am refunding the two tickets back to the original credit card used This process takes about days to reflect on your credit card.***/*** ***3 $USD 335.20 and *** $USD 233.80 As a future reference, please note that all airlines have the same policy, it is a fact, that a child over years old has to purchase a ticket to fly It was a pleasure to speak with you on the phone, and I hope to be able to assist you with your flights in the future. Respectfully, *** *** Corporate Customer Care case ***

Dear Mrs***:The Revdex.com has notified United Airlines that you have filed a complaint against us regarding your request for a refund of your ticket under confirmation code ***. I appreciate the opportunity to respond to your concernsI regret you were disappointed when
your refund request was deniedTicket coupons must be used in the order they were issuedAlso, customers must cancel their reservation prior to the departure of the flightFailure to adhere to either of these ticketing rules will result in the ticket having no valueIf your ticket allows changes, you have one full year from the date the ticket was issued to reschedule your travel plansChange fees and any applicable difference in fare will apply to the new itineraryOur records indicate that your itinerary automatically cancelled in our system when it appeared you did not show for your outbound flight. I am sorry if there was a possible error made by our staff in processing your boarding pass at the gate for flight from Houston, TX to Tokyo, JP on July 6, 2016. As a one-time exception, I have authorized for a full refund of your ticket back to your original form of payment and waived all fees. Please allow 7-business days for processing this request. We appreciate your business as a MileagePlus member and look forward to welcoming you on board a future United Airlines flight Regards, Candance *** Corporate Customer Care Case ***

Dear Mr***: Please provide me with the delayed baggage report number so I may review your file Once I have this information, I will best be able to assist you Again my apology for the confusion Regards;
*** *** Corporate Customer Care Case ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***: Please see my earlier response belowFor concerns regarding this card, please contact *** directly at the number provided on back of the card Dear Mr***: Please know these passes are offered through *** banking, who issues the credit card For concerns regarding this card, or your account, please contact *** via the number on back of your card I have however contacted the EWR United Club, to make an inquiry on your behalfThey do inform me that due to the winter storm and the many misplaced or delayed passengers, and heavy Holiday travel, the Club was at capacity Hence the first passengers they must deny entrance to, are those with the complimentary passes, so that they may be able to allow those with paid memberships into the clubI apologize if the agent did not explain this to youHowever if the passes have not yet expired, they will still be valid for another time My apology that you were unable to utilize the passes on this particular tripHowever as these were complimentary, I am unable to honor your request of a refund Again, as a Mileage Plus member, my apology for the confusion Regards; Ruth *** Corporate Customer Care Case *** Tell us why here

Dear Mr***:The confirmation number that you have listed I am not able to retrieve. Can you please check the number to make certain that it is correct. If it is, please send me the flight information such as the ticket number, flight dates and cities. All non refundable tickets
are valid one year from the date of issue. When you do want to use the credit of the cancelled flight, you would pay the change fee and the difference of the airfare. Without looking at your specific ticket, it seems and the difference of the airfare is what was being discussed as the fare difference is going to be different for each flight. The fare class on one flight might be higher than on another due to availability. I will be more than happy to research this for you once I have received your information.United does not refund non refundable tickets.Regards,*** ***Corporate Customer CareCase ***

Dear Mr***: I took care of this for you and submitted a refund requestYour reference number is *** & *** United Refunds will contact you via email once the refund is completedPlease allow up to business days for processingIf you'd like a general
update during that time, you can visit: https://www.united.com/web/en-US/content/reservations/refunds/refund.aspxThank you for letting me resolve the issue I appreciate you chose United for your travel; we look forward to welcoming you on board a future flight soon Regards, *** *** Corporate Customer Care ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***