United Airlines

Complaint: ***
I am rejecting this response because: It is outrageous that I'm trying to get a refund six months in advance of the flight, and the company refuses to help me with thisThe charge to reschedule is just a scam to get more money out of peopleEvents come up and people have to change flights and you charge them more money than your already expensive prices.
Sincerely,
*** ***

Dear Mr***I am responding to your communication filed with the Revdex.comI'm sorry for the disruption in your travel plans on December 16, We've been advised by our Refunds department that both tickets were refunded on December 23rd, however due to the holiday, the check
was not issued until December 27th. Per our refunds policy and procedures, the check was sent to the issuing travel agencyThe check cleared on January 10thYou will need to contact your travel agency for the reimbursementWe appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards,Julie ***Corporate Customer CareCase ID:***

Dear Mr***:I am responding to your communication filed with the Revdex.com.I regret the circumstances you have described about your infant's ticket to BeijingAs you are aware, all international infants traveling as a lap child must have his/her own reservation and a ticket to travel
regardless of the destinationFor international travel the infant ticket is subject to 10% of the lowest available fare for the cabin flownAfter our Reservation Processing Center computes and collects the appropriate fee the infant reservation has to manually merged into the adult reservationA confirmation email of the ticket number and the fare charged to the credit card is then emailed to the customerI'm sorry the process was not made more clear to youWith that said, I did take the liberty of reaching out to our Rates Department to have the infant fare recalculatedA refund of $will be credited back to the original form of payment, *** ending in ***, within the next business daysWe appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards,*** ***Corporate Customer CareCase ID: ***

Dear Mr**: Thank you for your response however in looking through your case files, a colleague of mine LJ has called and left you a message.You would need to contact Air *** as this was not a United flight.Regards,Sheila ***Corporate Customer CareCase ***

Revdex.com:
ATTN* *** ***United Airlines Corporate Customer CareRef #***Ticket Numbers: *** *** ***December 21, 2015*** ***Thank you so much for your help.I understand that my refund will be realized through the credit card I made the purchase and is subject to each card's billing cycle.Once again thank you and I appreciate your efforts that finally remedied this situation.Happy Holidays*** ***

Dear Ms***:I was very sorry to read that your experience traveling with United Airlines and our *** *** partner, *** ***, on December 19, 2015, did not meet your expectations, and offer my sincere apologies to you and your daughters.While we prefer to operate all flights as scheduled,
problems do occur that will cause flights to be delayed or even cancelled, and I am sorry that you and your daughters were so inconvenienced Our records indicate that our Baggage Resolution Center has received your claim for the delay of your bags and your out of pocket expenses I am confident that they will be in touch with you as quickly as possible with a resolution.As a gesture of goodwill, I am sending you an email with electronic travel certificates for you and your daughters, for use on a future flight with United or United Express You should receive the email within to hours.Thank you for choosing United Airlines You and your daughters are valued customers and your business is appreciated.Sincerely,Wendy ***Corporate Customer CareCase ID ***

Dear Mr***:I am responding to the correspondence you forwarded to the Revdex.com. I'm sorry we canceled your flight on December 17, 2017 I can see how it inconvenienced youI'm sending you a $Electronic Travel Certificate, which should arrive via email in the next
few business daysThe ETC will include redemption instructions along with terms and conditions. As long as the ETC is redeemed before expiring (one year from original date of issue), you can travel beyond the expiration date There are times when safety becomes a concernWe make sure any issues are resolved before we departAt times, this could result in the flight getting canceledOnce again, I apologize for the interruptions to your plans. Thank you for your business and loyaltyWe look forward to offering you a better travel experience on your next United flight.Regards, Susan ***Corporate Customer CareCase: ***

Dear Ms***: I am responding to your communication sent through the Revdex.com. I am also sorry you are disappointed with my colleague’s response Mrs***, and policy. As you were only ticketed to fly to Cancun, on us; and transportation was provided, you do not
qualify for a refund. I understand you were delayed minutes into Cancun, which is why you were given a $electronic travel certificate, but as a goodwill gesture the amount was increased to $150.00. Once more I apologize for the delay but we are unable to cover hotel accommodations at your destination, special events, and ground or air transportation. Thank you for taking the time to let us know your thoughts. We value your business and look forward to welcoming you aboard another flight on United. Regards, Lilia ***Corporate Customer Care***

November 17, Dear Mr***: The Revdex.com has sent your response to my attentionThank you for getting back to me with the expiration date of your miles, back in I have contacted our MileagePlus team for clarification to ensure the information I offered was correct and completeCommunication was sent to all U.SMileagePlus members beginning September 21, regarding the changes (mileage expiration) to our MileagePlus programThe current expiration policy was also introduced to former OnePass members (Continental) on September 21, The miles in your account expired in accordance to our MileagePlus program rules and policies and, as such, we would not reinstate themIn the interest of goodwill, I have requested an exception be made to have these miles reinstatedI kindly ask that you remain aware of our present policy and any changes that may be made in the future to our MileagePlus programAs a member of this program we ask that you be responsible for following all program rulesAs a helpful suggestion, a complete list of ways to keep your account active is available at united.com/usemilesMr***, thank you for understanding. I do hope I was able to keep you as a loyal member of our MileagePlus programBest Regards, Judy *** Corporate Customer Care Case ***

Complaint: ***
I am rejecting this response because:According to their website, it is clearly stated that:Can I book a ticket for someone else with my MileagePlus miles?Yes, you may request to have a MileagePlus award ticket issued in someone else's name.Please see link for the above information: https://www.united.com/web/en-US/content/help/rewardflightsearch.aspxI urge United Airlines to return my miles and restore my MileagePlus accountThat's robbery!
Sincerely,
Jessica

Dear Ms***:We have received a complaint from the Revdex.com filed on your behalf relating to your travel experiences on your and your family's trip with us on JanI'm very sorry that we could not deliver the seamless trip you had expected and were looking forward to
Since travel was provided, we are unable to refund any portion of your tickets, but I will be glad to replace all three $travel certificates for you, Suimele ***, and Hidefumi *** with $certificates eachYou should receive the details in 3-business daysI hope you will accept the certificates as a gesture of our goodwill and apologyI also hope your next flight on United is smooth, and we get the chance to deliver the great customer service we would like to be known for We thank you for your business, and look forward to welcoming you onboard a future flight. Kind regards,MsAvi ***Corporate Customer CareCase ***

Dear Mr***: The Revdex.com has shared your information with United Airlines Customer Care Department, and we appreciate this opportunity to address your concerns. We are sorry to learn you were unable to check your baggage and pay for the service charge online.
Although you do have the option to check in your baggage online, at the airport with a Customer Service representative or at an airport kiosk, our Reservations representatives do not have the ability provide assistance. We hope this information helps to clarify the matter. Mr***, we apologize for the negative impression you received from our Reservations representative. United is focused on delivering great customer service, and we appreciate your bringing this matter to our attention. Our Reservations management will truly benefit from your comments. While we appreciate your request to issue a $** refund of the checked baggage service charges, we must respectfully decline as a refund is not applicable as your baggage was transported. Our records do reflect that you were provided with an electronic travel certificate as a gesture of goodwill for the difficulties you expereinced, and we do hope you will have another chance to apply this certificate toward a future ticket purchase with usThank you for your support as a MileagePlus member, Mr***. We look forward to continue serving your travel needsSincerely, Suzanne *** Corporate Customer Care United Airlines Case ID ***

Dear Mr***; I contacted Mileage Plus on your behalf and they inform me that the original 30,miles for the first reservation were redeposited on April 24, You may view this transaction in your Mileage Plus accountYou may contact Mileage Plus directly if you have any further concerns regarding your account My apology for any confusion Regards; Ruth *** Corporate Customer Care Case ***

This is bad customer service, I still need to call United again ! I am sick and tired of being put on hold for a long time on several occasions and repeat my story to many peopleWhy could not the customer service or even the supervisor I spoke to recommended me to call the fraud department? I think this is unacceptable, you need to do your job of stopping the charge and credit my account with the same amount, I am not calling United again, it is humiliating to speak with United, they are confused, take a long time to answer a question, they cut you off while you are speaking, even the supervisor did not have an answerThey keep telling me, "We will contact you withing hours" and that is a lie on occasionsWhy can't United contact the Passenger who reserved the ticket and clear things out? why do you put on me ? I would not mind calling United again if it wasn't for their unprofessional answers and going in circles.Complaint: ***
I am rejecting this response because:
Sincerely,
Ahmed ***

Dear Mr***:Please send me your ticket number and the dates of your travel. I need to retrieve all the flight information in order to assist you.Regards,Sheila ***Corporate Customer CareCase ***

Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: XXXXXXX
Dear Ms***:
Your correspondence with the Revdex.com has been forwarded to my attention for review
I regret any misunderstanding regarding bag fees, when you travelled with us on flight
UA1225, on August 8,
Allow me to explain, United MileagePlus Explorer primary Cardmember and one companion traveling on the same reservation are each eligible to receive their applicable standard checked bag(s) freeTo receive the applicable standard checked bag(s) free, the primary Cardmember must include their MileagePlus account number in their reservation and use their qualifying United MileagePlus Credit Card from Chase to purchase their ticket(s)
This benefit applies only on United- and United Express-operated flights, and when baggage cheoccurs with UnitedIt will automatically be included in the reservation when benefit requirements are met
Airport kiosks automatically recognize card members upon check-in, so bag fees can be automatically waivedPlease bring any discrepancies to the attention of a ticket counter agent
Furthermore, I was concerned to learn that your bag was delayed upon your arrival to Punta Cana, on August I apologize for the inconvenience this caused
Feedback like yours presents opportunities to improve or enhance our products and servicesWe believe that direct customer feedback about our products and services is so important in helping us to improve
Please rest assure that I have shared your concerns in a report to the appropriate senior management teams for their review and any necessary corrective actions
Our records show that we collected a $service bag feeI could not find any additional charges for this transactionPlease contact your bank and dispute any amount that differs from the $bag fees we collected
Your satisfaction is important to us; therefore, as a customer service gesture, I have requested a refund of your $bag feePlease allow business days for processing
The refund reference number is XXXXXXXX
We appreciate your business and look forward to welcome you back onboard a future United Airlines flight when your next personal or business travel plans include air travel
I am very glad that I could review this for you
Kindest regards to you
Sincerely,
***
Corporate Customer Care
XXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There were two different cards used for each bag feeOne for $for the lost bag and $on the returning flightI need a refund for the $as well because I was overcharged
Final Consumer Response /* (2000, 11, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2015/09/29) */
Dear Ms***:
Your additional comments to the Revdex.com has been forwarded to my attention
I regret to read you are disatisfiew with our response
Allow me to explain, that the reason you were charged bag fees on your trip to Santo Domingo, is because you did not use your MileagePlus Explorer card, as your form of payment and your ticket was not booked through our websiteIn my previous letter, I explained that in order to qualify for the Chase MileagePlus Explorer bag waiver, you must meet these requirements
When the requirements are met, this benefit is automatically included in the reservation
As a customer service exception, I authorized a refund or your outbound flight; however, I am unable to refund the return bag fees; as the first bag fee was applicable
You asked us to reexamine your request and we have done soWe do regret being unable to fully meet your refund request for the bag fee on your return flight
In verifying our records, the bag charge for your return flight was a total of $29.50, $plus $taxes that the government of Santo Domingo charges for any ticket/ bag fee transactions out of Santo Domingo
Although, I am unable to refund this second bag fee; as a goodwill gesture, I will be sending you a $electronic travel certificatePlease allow 3-business days to receive it on a separate e-mail
The terms and conditions are clearly printed on the certificate and I am certain you will find it easy and convenient to useThe certificate can be redeemed on united.comIncluded will be the PIN to be provided when the certificate is redeemed for use towards future travelThe ETC is valid for one year from the date of issue and is valid toward the purchase of air transportation to any of United Airlines worldwide destinations
Ms***, I have responded with care and concern, and certainly encourage you to accept our goodwill offer in the spirit in which it was intended
We understand you have a choice of carriers; however, I remain hopeful our commitment to addressing your concerns will retain your business and loyalty
I appreciate your time and business and look forward to an early opportunity to regain your confidence
Kind regards,
***
Corporate Customer Care
XXXXXXX

Complaint: ***
I am rejecting this response because:
Sincerely,
David ***I paid 60k in points which is worth $yes they did prove first flight ok as you can see the second flight not do to staffing problem they did bait and switch tact'sbooking fee for two fights where anther $just found out they charge me anther for upgrade they never gave mei think should be compensated for sec fight in full if they ever did the wright thing this wouldn't happen as much as it isthere is no consequence for there actions as thing are at present timeI will drive next time and be home sooner with less aggregationI'm filing complaint with credit card and disputing charges that where not providedat min they should return 30k in points to card and refund upgrade and spit booking fee with me . I'm not even going in to other expenses I incurred do to there actions thank you David

February 15, Dear Mr***: I am responding to a correspondence received from the Revdex.comI regret the circumstances described in your letterYour award miles for MileagePlus Shopping purchases will first appear on the "Recent Transactions" page on the MileagePlus Shopping
websiteThen these award miles will be transferred to your MileagePlus account, where you may redeem themWe offer innovative ways to earn and use award miles for when you travel, shop and enjoy everyday activities. Therefore, on your behalf I contacted our MileagePlus Service Center and the representative confirmed they do not show any transaction for January 13, I have been advised after you make a purchase, award miles typically post within 3-daysThe store notifies us of your eligible purchase, you will receive a confirmation email stating the number of award miles you've earned for each purchase On the other hand, depending on the store, it can take up to days for the award miles to post to MileagePlus ShoppingIf your award miles don't post to the designated account after days, contact: https://shopping.mileageplus.com Please provide the transaction date, store name, order number, and the dollar amount of your purchase before taxesMr***, thank you for the opportunity to address your concernsAs a MileagePlus member, we appreciated your business and support and we look forward to welcoming you onboard a future United Airlines flightSincerely, MrsElizabeth *** Corporate Customer Care United Airlines UAL: *** Revdex.com:

Complaint: ***
I am rejecting this response because: even if what you say is true "the Miles only apply to the Cardmember and not the spouse of the Cardmember" this fact was not pointed out to me our my husband by *** when opening the two separate accountsThis is a very important fact which should be verbalize during the opening process and not left up to small print on a websiteI am not asking you to take my word but to perform some internal due diligence to ascertain how many other MileagePlus customers have had this problem and submit your findings to Revdex.comThis can easy be done without having to issue any subpoenas for this documentationIf it is found the percentage is high or the number of written tickets to *** has been happening for some time; then, I am again requesting the return of the 9,miles to my husband's account.
Sincerely,
*** ***-***

Dear Ms**: I am so sorry you were not able to travel as originally anticipatedRegretfully, per the fare restrictions on the tickets purchased, the ticket is non-refundableIn order to receive a cash refund, we would require a ***’s note stating you were not able to travel within the next 18-months Normally, in this type of situation, we would waive the $change fee, to allow full use of the remaining credits. However, I see the previous manager issued you travel vouchers for the value of the ticketsThis actually gives you a longer timeline to use the credits The vouchers are ***sferable to anyone you may wish to allow to use. They are also combinable, and valid for one yearYou ** not have to travel in that year, only redeem the values We hope you can understand our position to adhere to our accountability guidelinesThank you for your membership as a MileagePlus member As a MileagePlus member, we hold your loyalty in high regardWe look forward to having the chance to regain your confidence and providing the quality service you deserve with United Airlines Sincerely, Suzanne *** United Airlines Corporate Customer Care Case ID *** Tell us why here