United Airlines

Complaint: ***
I am rejecting this response because:
To: Revdex.com Info Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #*** Good morning! I have yet to receive the compensation from the proposed resolutionbto my complaint from United Airlines and it's been over a weekThis matter is yet to be rrsolvedPlease assist in any way you can! V/r,
Sincerely,
Katherine ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11255229, and find that this resolution is satisfactory to me.Please send my sincere thanks to the lady at United who decided to reinstate our Mileage Plus points! We look forward to travelling with United for many years to come
Sincerely,
Gregory ***

Complaint: 11180746Your response is horrible and totally irresponsible!!! First of all, did you address my direct concern -- your lack of response to my request for attention? I waited for several months and had to use Revdex.com to get a response, did you apologize??? Second, you are WRONG about everything! The $was solely for the delay of the flightThe bag delay was another separate case! The $compensation was announced by an attendant on the planeDid she already know my bag would get delayed in Boston??? Also, I submitted a separate case for the bag delay, and, like I said, one of your customer service rep who was an Indian man called me about it, but he provided me with the wrong travel certificate informationDidn't you read this in my complaint??? Why did you ignore it and provide me with some totally useless and irresponsible information? You must address this separate case and give me a good solutionDO NOT deny or ignore anything again!!! Sincerely,
Miancheng ***

December 10, 2015Dear Ms***:I am responding to a correspondence received from the
Revdex.comWe appreciate the time you have taken to contact us
again, and on behalf of United Airlines I sincerely regret of your continued disappointment.We ask for your
understanding that our responsibility in Customer Care is to apologize for any
disservice that took place, report to the appropriate management for future
improvements in those areas and provide relevant information about our policies
and proceduresYour concerns have not gone unheard.Per our previous correspondence, when other
airlines are included in your travel arrangements, the final carrier is
responsible to respond to issues involving delayed baggage, and claims for
interim expenses while the customer is without their baggageAs this is the
industry-wide standard, please contact the final carrier Lufthansa AirlinesWe
contacted Lufthansa Airlines on your behalf and they have received your claims
and are currently working the claimsThe files are worked in the order they
are received and because of the Lufthansa Airlines strike the claims are taking
longer to conclude.Unfortunately, we are
unable to reimburse you for inconvenience, loss of time or absorb the cost of
unused prepaid hotel accommodations, special events, or ground transportation
at your destinationTransportation of passengers and
baggage on flights operated by United Airlines are subject to terms and
conditionsBy purchasing a ticket or accepting transportation, the passenger
agrees to be bound to the terms and conditions contained in our Contract of
CarriageThe Contract of Carriage is
available on the united.com home pageAlso, we believe the compensation we
offer is fair and reasonable and in line with the service you experiencedOur
intentions are to offer you a balance of valuable options that are easy to
redeemI hope you will accept the travel certificates in the spirit we
intendedOnce again, we invite you and Mr*** to
visit united.com/appreciation to redeem good will.Ms***, please
know that your business is important to usWe hope you will give us another
opportunity to meet your travel needs in the futureRegards,MrsElizabeth ***Corporate Customer
CareUAL: 9784090Revdex.com:

Dear Mr***:The Revdex.com has shared your information with United Airlines Customer Care Department, and I am sorry for the flight cancellation you experienced while traveling with our United Express partner ExpressJet Airlines. And I appreciate your letting us know about
the manner in which everything was handled. United does collaborate with our United Express partners on a regular basis to ensure they are concentrating on the same important goals we are focused on: delivering solid operational reliability and great customer service. While our records reflect that you already contacted United Airlines Customer Care regarding your experience, I would like to reassure you that your feedback has been shared with our United Express partner I do hope you will utilize the electronic travel certificate you received on July 26, 2017, as a goodwill gesture for your disappointing experience, toward a future ticket purchase with us. Thank you for your patronage as a MileagePlus member, Mr***. We look forward to providing you with a more seamless travel experienceSincerely,Suzanne ***Corporate Customer CareUnited Airlines Case ID ***

I will cautiously accept the resolution made by United Airlines Corporate Customer Care, MsCindy *** to resolve this issueI agree that Ms*** can "extend a $electronic travel certificate for all of my traveling party, which will arrive in a few days"I sincerely hope that Ms*** gives me and my family ample time to use the electronic travel certificate and not to make the electronic travel certificate expire within a short amount of time Travelling to the Mid-West via airlines is limited since United Airlines monopolizes that areaI just have to be more mindful when traveling via United Airlines of the rules, policies and prejudice of its employeesI also have to remind myself that racism still existsRacism is still strong in Today America Revdex.com, Thank you for your time and consideration to this matter Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12185061, and find that this resolution is satisfactory to me
Sincerely,
Carrel ***

Dear Ms***: I appreciate you contacting us through the Revdex.comI understand how disappointed you are to learn your miles have expired. Our mileage expiration policy requires that accounts have qualifying activity at least once every months to keep miles from
expiring. Since this is a self-managed program, we generally do not notify members of their impending expiration of miles. However, I do see that we sent an email notification back in October and November of You can keep track of your mileage expiration date online at www.mileageplus.comSimply sign into your account and you can view your mileage expiration on the “My Account” page next to your mileage balance. I have spoken with MileagePlus and they have some options for you to receive your expired miles backPlease call them at 1-800-421-to discuss your options.We appreciate the opportunity to assist you and thank you for being a member of MileagePlus.Kind Regards, Marleina ***Corporate Customer Care - United AirlinesCase:

Dear Ms***:I'm responding to a complaint forwarded to us from the Revdex.com I'd really like to help you but I’m missing some details I need to review your request Try to provide as much of the following information as you can, along with a brief summary of your
request. Passenger name(s):Frequent flyer number (if available):Flight Number:Flight Date:Ticket Numbers (digits beginning with 016):Confirmation number:Approximate Departure Time:Flight from:Flight to: You can find this information on your receiptI'll be happy to respond once I review the information you provide. I appreciate you chose United for your travel and welcome the opportunity to assist you. Regards, *** ***Corporate Customer CareCase: ***

Dear Ms***: Your latest correspondence with the Revdex.com has been forwarded to my attention for review. I'm sorry that you remain unhappy with United. When we last spoke, you were unable to provide a receipt for the $fee you paid to check your baggage with United Airlines. Since you were unable to locate the ticket number for the bag fee in order to request a refund, we agreed that I would issue a $travel certificate to you. I understand that now you request a full refund of your ticket. As I explained earlier, since transportation has been provided, no refund is due. However, if you provide me with the baggage ticket information, I will be happy to request a refund of the $25.00 fee. As promised, I will contact you tomorrow for the informationI look forward to talking to you so that we may resolve your concernsBest regards, Mary Beth *** Corporate Customer Care Revdex.comCase ID:

Dear Mr***:Thank you for the information. I have reviewed your original flights which were as follows:UAGUA-IAH connecting with UAIAH-EWR and UAEWR-TXLUnfortunately UAwas recorded as minutes delayed which you would have missed your connecting flight UA936. United Airlines rebooked you for UA IAH-FRA and then on Lufthansa from FRA-TXL. Due to your flight delay I regret that you missed your train and your baggage was delayed.As a goodwill gesture I have authorized a travel certificate for you which will be sent to your email address within 24-hours. United Airlines does not refund used tickets.United Airlines does appreciate your business and we look forward to serving you onboard your next United flight.Regards,Sheila ***Corporate Customer CareCase ***

Dear Mr***:Your email clearly expresses your disappointment and I would like to extend my sincere apology for any negative impression that may have been createdFor international flights, missing items from checked baggage should be reported to the airport Baggage Service Office immediately
after the arrival of your flight, or in writing within seven days of your flight arrivalMissing items may be reported to the United Airlines Baggage Resolution Service Center at its 24-hour, seven-day-a-week, toll-free number (available in the U.Sand Canada): 1-800-335-BAGS (1-800-335-2247)If you are outside of the U.Sand Canada, please call 1-281-821-Please understand that this was a flight in July so there might not be anything further that can be done.We appreciate your business and look foward to seeing you on a future flight with United Airlines. Regards,Melinda ***Corporate Customer CareCase ***

August 8, 2016Dear Mr***:The Revdex.com has forwarded your response to my attention.I have reached out to our Refunds team for assistance and clarificationThe refunds have been processed correctly, as purchasedIt is necessary for you to contact your bank/ credit card company for the proper adjustments for the Rate of Exchange. I am so very sorry for the continued confusion.We appreciate your business and look forward to offering you the experience you deserve.Regards,Judith ***Corporate Customer CareCase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11542328, and find that this resolution is satisfactory to me The vouchers have arrived to my emailThank you
Sincerely,
Val ***

Dear Mr***I have retrieved your confirmation number that you have provided to United Airlines. In researching your ticket, I do see that the original ticket was purchased in 2011. United Tickets are valid one year from the date of issue. United Airlines did make an
exception and allowed you to change your flight in for travel in April 2013. Again this was an exception.Your return travel was for April 2013. It is documented that you contact United Airlines March and were advised that the ticket was expired and you would have to purchase a new ticket.After careful reviewing of your circumstances, United Airlines will make another exception in your case and I will issue you an electronic travel certificate in the amount of $400.00. Based on the return flight segments fare and including a change fee that you would be required to pay, the amount being issued to you is fare greater than the actual amount that you would be granted if the ticket was valid.The certificate will be sent to your email address within 3-business days. The certificate is valid one year from the date of issue. The terms and conditions are clearly printed on the certificate and I am certain that you will find the certificate convenient and easy to use.Mr*** United Airlines does appreciate our business and we certainly do Thank you for your military service.Regards,*** ***Corporate Customer CareCase ***

Complaint:
I am rejecting this response because: Dear Mrs ***, Thank you for your time in responding to my letter. I think UAL is hiding behind its carriage contracts in a deceitful manner. The repeated pattern of excuses re delays, mechanicals, more delays, lost bags, please wait, please wait, please wait Its in the mail, their overwhelmed, another - weeks please, no UAL baggage person, lost bag sorry, its all good we can ignore certified letters and multiple emails; all is good were covered - just read the carriage contract.To Hell with UAL, and all its falsities also I am not the only one. Many of my office peers tell me about their recent UAL nightmares and they mirror my experience to a 't'. I will pursue my claim for USD in small claims court. And I will be cancel*** my UNITED *** card.Thanks again for your time.Denis
Sincerely,
Denis ***

Dear Mr***:I'm responding to a complaint forwarded to United Airlines from the Revdex.com.Our records indicate in addition to contacting United Airlines and The Revdex.com, you contacted the *** and the following resolution was noted in your case # ***."Acknowledged
*** complaint. Apologized for not getting seats anticipatedConfirmed that all fees and mileage have been refunded/recredited. Believe that seat change was caused by MPI Upgrade that, unfortunately, did not clear. However, understand customer's true discontent is with the response received from Customer Care. Apologized that we disappointed him further. While we have seating policies and guidelines for gestures of goodwill, we always look for opportunities to improve. He has provided us that opportunity. Thanked him for his business and loyalty and we will do our utmost to make future contacts with UA satisfactory in every respect"Again, thank you for your business.R *** *United Airlines Corporate Customer CareCase: ***

Dear Mr***: I am so sorry the attendants did not intervene on your behalf to ensure you were able to sit in your carefully selected seats. While we appreciate your putting the other passengers’ needs ahead of your own, I am distressed it resulted in an uncomfortable flight for your
wife. As a fellow back pain sufferer I can empathize Please accept my personal apology this was compounded by having to wait unnecessarily in a baggage line I have submitted a refund request on your behalf to our refund department for each of your economy plus seats for flight 1764. Our records show you should each receive a refund for $89, within one billing cyclePlease also accept as a goodwill gesture a $electronic travel certificate eachThe electronic travel certificates are valid toward the purchase of airline tickets for you or anyone you may choose on United Airlines, United Express and ExpressJet Airlines. Please allow 3-business days for delivery on a separate cover to your email Thank you for your business and loyalty as a MileagePlus memberWe look forward to a future opportunity to provide the customer service you deserve Sincerely, *** *** United Airlines Corporate Customer Care Case ID *** Tell us why here

Revdex.com Case # *** - United Airlines case ID ***Customer had already contacted us regarding the issues and a response has been sent to himI am attaching a copy of my response to the customer below.Regards,*** ***Corporate Customer CareCase ID ***Copy of response sent to customer on
March 14, 20`17:Dear Mr*** I am so sorry to learn of the problems you and your wife encountered during your recent travels with usPlease accept our sincere apologies for the multiple flight delays and cancellations. Please know our goal is to operate every flight on schedule, every dayUnfortunately, there may be times when weather, a mechanical issue or the late arrival of a crew member, due to missed connection or other unforeseen event, may cause a flight to be delayedWhen this occurs, we want to minimize the impact to you as much as possibleI regret that in this instance, we failed you. And I am sorry that our Reservation Representative and the Supervisor were rude and unprofessionalYou should always be treated with dignity and respectWe aim to do this every time and every flight Our agents are expected to provide exceptional customer service and remain professional at all timesFrom what I read, we have some work to doI apologize for your disappointing experienceThank you for taking the time to write; your honest feedback will be passed along to help us improve and reviewed with the employees. I have researched your reservation history and found that you had paid for Economy Plus seats from Newark to Boston and backSince you had changed your itinerary and did not use those, I have requested a refund of the Economy Plus fee from Newark to BostonThe refund reference number is *** The Boston - Newark fee had already been refunded. Additionally, I have requested a refund of the bag fee your wife was chargedThe refund reference number is *** Please allow up to days for both refunds to be processed back to your credit card. And while I cannot respond with the generosity you requested, I would like to offer you and your wife a $travel certificate each as a token of our apologiesThey will be sent in a separate e-mail to you within business days. Mr*** thank you for your continued loyalty as a Premier Silver memberWe appreciate your business. Regards, *** ***Corporate Customer Care***

Dear Ms***:The *** *** Credit Card is not the card that partners with United Airlines and the MileagePlus Program to earn milesThe MileagePlus *** Explorer Card is the card that you would have to use to receive credit for ticket purchases and any purchase when using that card.Sorry for any misunderstanding this may have causedYou can find all United Airlines partners that you can earn miles with at united.com.Regards,Lisa ***Corporate Customer CareCase#

Dear Ms***:I am responding to your communication submitted to the Revdex.com.I'm sorry for the confusion regarding your ticketsTo clarify United's ticketing proceduresYour itinerary is confirmed once the reservation is ticketedThat's when you get a confirmation number and we
send your receipt, which includes important details about your trip. During the first hours, you have the opportunity to review the information and contact us for any necessary changesAs long as you have purchased your tickets through united.com or United Reservations, you may be eligible for a waiver of changes/fees, or a refund, under our 24-hour flexible policy. Based on the ticket information we have, we show an even exchange was processed on 11/19, this was after the fight to Omaha had been taken on 11/Because the new ticket does not reflect a lower fare, we are unable to issue a refundI'm sorry. While we are unable to fulfill your specific request, we will send you a $travel certificate as a gesture of goodwillThe electronic voucher will be delivered separately via email within the next business days and can be redeemed by the person of your choosing on any United/United Express operated flight We appreciate your business and look forward to welcoming you on board a future United Airlines flightsRegards,Julie ***Corporate Customer CareCase ID:***