United Airlines

Dear Mr**: Your correspondence with the Revdex.com has been forwarded to my attention for review. Please accept my apologies for the delay in issuing a refund of the $upgrade fee after you cancelled your upgrade waitlist request. I have submitted a refund request
on your behalf. Our refunds department will contact you directly once they have processed the refundI appreciate your patience and understanding. Mr**, I appreciate you chose United for your travel; we hope to have the privilege of welcoming you back in the future Best regards, Mary Beth ***Corporate Customer CareCase ID:***Revdex.com ***

Dear Mr***: Your latest correspondence addressed to the Revdex.com has been forwarded to my attention for review. I’m sorry that you continue to be disappointed with United Airlines. As I stated earlier, our travel certificates are valid for one year from the date of issue, without exceptions or extensions. Regrettably, I have no authorization from any United Airline employee authorizing any exception. I’m sorry that our policy does not allow me to honor your request. I recognize that this is not the answer that you had been hoping for, but your feedback on this policy is very important and valued. Our leadership team routinely reviews business policies that negatively impact our customer's perception, and on many occasions has resulted in us making changes that benefit you, our customerBest regards, Mary Beth *** Corporate Customer Care Revdex.com Case ID: Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11092820, and have since received the refund I initially inquired about The fact that it took almost an entire month to get my money back is frustrating, but is what it is It seems United is committed to terrible customer service and follow-up
Sincerely,
Jacob ***

January 21, Dear Mr***: I am responding to a correspondence received from the Revdex.comDirect customer feedback about our products and services is so important in helping us to improve I am sorry you were inconvenienced when our schedule was interrupted
on December 28, from San Francisco, CA to Montreal, Canada by weather conditions Unless the airport is closed completely, some aircraft will be permitted to depart and arriveTypically, runway usage becomes limited during inclement weatherWe work closely with Air Traffic Control, and carriers are often asked to delay or cancel flights to ease congestionWe use a state-of-the-art computer system to assist us in efforts to inconvenience the fewest number of passengersAs soon as it is safe to resume operations, onward transportation is confirmed for our valued customers We understand our ability to communicate professionally with our customers is a key component of our brand, being Flyer FriendlyA number of tools and processes are being applied this year that will substantively address these goalsWe are working to improve customer service, including investing in a comprehensive training course for frontline employeesWe are consistently aligning service standards of professional women and men around our company I realize how difficult it must have been when you were informed you would not have access to your luggage in Montreal, CanadaWe are continually working to improve our service and minimize baggage mishandlingSituations such as this are no more acceptable to us than they are to our customers, and I can assure you that your experience is not typical of the standards we maintain We understand the added travel time and expenses and regret any inconvenience it may create for our passengersOur airport co-workers are expected to do all possible to minimize the inconvenienceIf a flight cancellation within United's control requires an overnight stay, our staff will provide vouchers for a hotel room, ground transportation and in some cases meal vouchersUnfortunately, we are unable to reimburse you for inconvenience, loss of time or absorb the cost of unused prepaid hotel accommodations, special events or ground transportation at your destination because in situations that are beyond our control in this case it was because of weather, we are unable to cover your added expenses We are sorry you were dissatisfied with our goodwill offering. Our past date records indicate, you received a $electronic travel certificate from our Baggage Resolution Center and our Customer Care Department representative authorized a $electronic travel certificatePlease understand United carefully reviews our guidelines regarding goodwill compensation annually to make sure that they are properly aligned to several determining factors and to the satisfaction of all our valued customersI hope you will accept the certificates in the spirit we intended Please accept my heartfelt and sincere apology for any inconvenience and disappointment this caused youThank you for allowing me the opportunity to apologize and register your complaint for future improvementMr***, I understand the value of your decision to fly with usWe look forward to welcoming you aboard a future United Airlines flight. Regards,MrsElizabeth ***United Airlines Corporate Customer CareUAL: ***Revdex.com:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11147870, and find that this resolution is satisfactory to me
Sincerely,
Vicki ***

Dear MsAranovich: We have received your correspondence you have sent to the Revdex.com I apologize we let you down during your last trip We will be sending you via U.Smail a check for $641.73, which you should receive it within business daysOnce again, I apologize
for any inconvenience We are grateful for your business and I hope your next United trip goes smootherIt will be a pleasure to see you aboard soon Regards, Cindy *** Corporate Customer Care *** Tell us why here

Dear Ms***: It is important to address your concerns by referring you to the proper channels, as was done in our previous replyBaggage specialists have advised us that the claim number ***/ Bag Tag *** under surnames *** and ***, show no report of damage, pilferage or claim for interim expensesIf you wish to file a claim or have additional questions about baggage concerns, it is necessary for you to contact the Baggage Resolution Service Center at 1-800-335-BAGS (1-800-335-2247) from the U.Sand Canada. Please mention that you have photographs and notes, and the specialists will be glad to guide you from thereWe are glad to communicate through the Revdex.com and privileged to copy them in on all correspondence regarding your reportIt is not possible to reach a specialist of any specific nationality as United Airlines is a large international company with specialists at many worldwide locationsWe hope you and Ms*** enjoy the travel vouchers that were recently processedWe look forward to welcoming you each back on board United again soonRegards, Eve *** Corporate Customer Care Case:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11564863, and find that this resolution is satisfactory to me
Sincerely,
Madhukar ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
April ***

Dear Ms***:Please accept our sincerest apologies for your frustrating travel experience and the inconveniences that you have expressedOur goal is to provide a seamless experience from the moment you book your flight until you arrive safely at your destinationBased on your comments, we
have room to improve.I am truly sorry for the cancellation of flight on July 1, the inconveniences it caused you and the time lostPlease accept my sincere apologies for the poor experience, we are acutely aware how negatively this impacted your travel plans.Please know our goal is to operate every flight on schedule, every dayUnfortunately, there may be times when weather, a mechanical issue or the late arrival of a crew member, due to missed connection or other unforeseen event, may cause a flight to be delayed or cancelledIt is never our intention to disrupt our passengers' travel plans, but the safety and well-being of our passengers and crew must always be our first priority.However, while cancellations and delays do sometimes occur, sub-standard customer service should notOur poor handling of this situation certainly does not meet United's standard for service, our staff certainly could have done more to acknowledge the situation and to better assist youIn an ongoing effort to make service improvements your comments have been documented for internal review; we are committed to providing you the professional and efficient service you deserve.While your request for reimbursement of your hotel expense is appreciated, as previously advised we do not provide compensation or reimbursement for flight irregularities due to circumstances beyond our controlWe also appreciate your request for reimbursement for your prepaid hotel and car rental; however, since so many factors can affect our operation, schedules are subject to changeBecause of this we must respectfully deny your request as United does not absorb the cost of unused prepaid hotel accommodations, tours, special events, ground transportation or any other expenses incurred at our guests’ destinationsIf you have personal insurance or purchased travel insurance that may cover these costs, we will gladly work with the insurance company on your claim.It is certainly never our intent to inconvenience our passengers, and I regret your expectations were not metWhile we do not provide compensation for circumstances beyond our control, we do realize the inconveniences you and Ms*** experiencedElectronic Travel Certificates for each of you will be sent in a separate email as gestures of goodwill and to help offset some of the expenses you incurredPlease allow up to business days for processing.While my apology cannot undo your frustrating experience, please know we take your concerns seriously and we will continue to strive to consistently meet your service expectations.We look forward to serving you and Ms*** again soon.Regards, *** ***Corporate Customer CareCase: ***

Dear Mr***: We are committed to providing excellent customer service and will make every effort to address your concernsTo facilitate our research, kindly reply to this e-mail with the information below. Passenger name (s): Frequent flyer number (if available): Flight Number:
Flight Date: Ticket Numbers: Approximate Departure Time: Origin: Destination: We look forward to hearing from you at your earliest convenience. Regards, *** ***Corporate Customer CareCase# ***

Complaint:
I am rejecting this response because: I've received an email from United customer service on n1/stating that the money has been refunded back to my credit cardHowever, no refund has been posted to my credit card accountAlso, refund status on United website shows that no refund was issued (Refund value: 0): Refund complete Refund request number:19718845United Airlines ticket number:0162928994628Passenger name:***, INNATicket issue date:7/11/2015Original ticket value:299Refund value:0Fee or penalty:0Form of payment for refund:
Sincerely,
Inna ***

Dear Ms***: I'd really like to help you but I’m missing some details I need to review your request Try to provide as much of the following information as you can, along with a brief summary of your request Passenger name(s): Frequent flyer number (if available):
Flight Number: Flight Date: Ticket Numbers (digits beginning with 016): Confirmation number: Approximate Departure Time: Flight from: Flight to: You can find this information on your receiptI'll be happy to respond once I review the information you provide I appreciate you chose United for your travel and welcome the opportunity to assist you. Regards, *** ***Corporate Customer CareCase# ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meFurthermore I am very impressed with the speed in which this matter was resolvedI honestly appreciate the service, thank you very much.
Sincerely,
Ryan ***

Dear Mr***: We appreciate you contacting us through the Revdex.comI'm sorry to read about your delayed baggage. I can only imagine how frustrating it must've been to find your belongings weren't promptly delivered upon your arrival in Washington DCIt's important to you,
and it's important to us, tooI see that one of our Baggage Representative's has been in contact with you today regarding the status of your bagShe will be providing you with the claim form for your interim expenses and also provide you with compensation once you receive your bagOnce again, please accept my apologies for the inconvenience this caused you Thank you for your business and for choosing United AirlinesWe look forward to a future opportunity to provide the reliable service you deserve on UnitedRegards, Marleina ***Corporate Customer Care - United AirlinesCase: ***

Complaint:
I am rejecting this response because: there was no offer made To resolve this complaint.They just asked for my boyfriends name which is Daniel ***I expect to be compensated for the checked in luggage that was lost, the extra parking night, and our return flights from Canada to Los Angeles because it was a long and inconvenient experienceAnd I would not like a voucher for United Airlines because of the horrible experience.
Sincerely,
Jazmin ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kateryna ***

Dear Mr***: The Revdex.com has forwarded your correspondence to the attention of United AirlinesWe apologize for any confusion surrounding our reimbursement policiesIf a flight irregularity prevents our passengers from reaching their destination, our agents will help to arrange
alternate transportation for youSometimes this involves a longer wait than expected, and we can appreciate when customers decide to make alternate arrangements to reach their intended destinationHowever, United does not reimburse you for the additional expense of ground transportation, and we apologize for any possible miscommunicationOur records indicate you receive a $travel certificate, and you have made it clear you are unhappy with thisThe certificate was not meant to reimburse you for additional costs you may have incurredIt was intended as a gesture of goodwillA thorough review of your file shows that the unused segment of travel was refunded to youWe are unable to refund the cost of the flight segment and also pay for your alternate choice of travel by carThank you for your understandingWe appreciate your business as a MileagePlus member and look forward to serving your future travel needsRegards, Judith *** Corporate Customer Care Case *** Tell us why here

Dear Mrand Mrs*** On September 18, 2017, I spoke with Mrand Mrs*** regarding their concerns involving a cancelled ticket. Mr. *** was issued a full refund for the unused portion of his United ticket in the amount of $3,842.87, and
waived any applicable cancellation fees. No miles were deducted from the MileagePlus account for Mrs. ***. In addition, as a token of good will in acknowledgement of their concerns and inconvenience, we issued $($each) in Electronic Travel Certificates. I spoke to both passengers and explained that the United is unable to refund tickets purchased directly from *** *** Airways using their ticket stock. I advised that while we are both members of the *** *** partnership, we operate at separate airlines. Any refunds requested would have be directed to the operating carrier, *** *** Airways.On October 11, I spoke with Mr. *** and reiterated *** *** Airways would be responsible for any refunds owed based on their rules and regulations, since the tickets were purchased and operated wholly by *** *** Airways. They were issued an additional $in Electronic Travel Certificates for any confusion. In total, they were issued $in Electronic Travel Certificates and refunded the unused United ticket. Thank you Damaris ***Corporate Customer Care

Dear Miss***: I am responding to the correspondence you forwarded to the Revdex.comI am sorry to hear you were unable to use the certificate before it expiredAs a one-time exception I have issued you a new $electronic travel certificate that will be emailed to you in
a few days. Thank you for your patience on this matter and Happy Holidays!Regards, Susan ***Corporate Customer CareCase: ***