United Airlines

Dear Mr***: Thank you for providing additional information regarding your in-cabin pet fee charge of $125. As a one time exception and customer service goodwill gesture I have submitted a refund request on your behalf for the $to be refunded back to the original form of payment. Please allow 7-business days for processing. Once the refund process is complete you will receive an email directly from our Refund Accounting Department. We appreciate your business and look forward to welcoming you on board a future United Airlines flight. Kind regards,*** ***Corporate Customer CareCase ID: ***

Dear Mr***: I am sorry to hear about your recent ski trip to Japan. Please provide your flight details so that I may research your incident. If you have a Baggage claim file, please send this infomation as well. I look forward to hearing from you

Complaint: ***
I am rejecting this response because:The compensation is not fair to me, because I was declined tothe lounge even with a valid United club passUA should give me at least 20,miles for the sufferings I received from UA
Sincerely,
*** **

Dear Ms***:We understand travel plans change when a medical emergency befalls the traveler, traveling companion, or immediate family memberMost tickets require a change fee for reissue; however, in cases of medical emergencies, United may be able to refund the change fee, upon receipt of
proper documentationYou will be required to pay the applicable change fee when you schedule the new datesOnce the change has been completed, you may submit a request via united.com to the Refunds department for their review and consideration to have the change fee refundedYou may also submit your request by mail or fax to the address or fax number provided below.Please include the following: letter from the physician (on official letterhead) stating your condition (and stating travel was not recommended) passenger name, ticket number, flight information, any other relevant documentation, and a brief letter of explanation.Mail:United Airlines Customer Refund Services Attn: Processing DeptP.OBox - Dept HQJRFHouston, TX 77253 or Fax: 713.324.1431We appreciate this opportunity to respond to your concerns and thank you for choosing United.Regards, James ***Corporate Customer CareCase:

Dear Ms***: I am responding to your correspondence filed with the Revdex.com regarding your reservation changes. We are committed to providing excellent customer service and will make every effort to address your concerns To facilitate our research, kindly provide
the information below for review:Frequent flyer number (if available):Reservation Confirmation:Flight Number:Flight Date:Ticket Numbers:Approximate Departure Time:Origin:Destination: Ms***, we appreciate your business and look forward to welcoming you on board a future United Airlines flight. Kind Regards, Laura ***Corporate Customer CareCase 9963663 Tell us why here

Dear Mr***: I am responding to your follcorrespondence filled with the Revdex.com regarding your January 8, travel from New Delhi, India. I regret you're disappointed with our compensation offering. As for the compensation, it's considered a goodwill gesture and was significantly elevated above our customer appreciation offer of a $Electronic Travel Certificate or 10,bonus miles. While we won't be able to honor your request for a debit/credit card or gift card for the $your feedback will help us evaluate our guidelines. We appreciate your business and look forward to offering you a better experience on your next United flight.Kindest Regards, Laura ***Corporate Customer CareCase ***

Dear Mr* ***I'd really like to help you but I’m missing some details I need to review your requestIn order to appropriately respond we will require the following: * Ticket Number(s) (digits beginning with 016)* Confirmation number* Flight Number* Flight Date* Flight from* Flight
to You can find this information on your receiptI'll be happy to respond once I review the information you provide. I appreciate you chose United for your travel and welcome the opportunity to assist you.Regards, James ***Corporate Customer CareCase:***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Dear Mrs***: Thank you for your replyI am sorry your mileage has expired If there is no activity in your MileagePlus account within consecutive months then your mileage will expire Please see the following link for the terms and conditions of MileagePlus accounts: https://www.united.com/web/en-US/content/mileageplus/rules/default.aspx The MileagePlus service center does have a way to reinstate your mileage for a feePlease see the following link for more information: https://buymiles.mileageplus.com/united/reinstate/ Thank you for your loyalty as a MileagePlus member Regards, Ms*** Corporate Customer Care *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Sofia ***

February 8, 2016Dear Mr***:We are sorry to hear of your complaint filed with the Revdex.com pertaining to your January travelYou noted that you have made multiple attempts to report damage to two very valuable items that were inside your checked baggage. Please know that
our Baggage Resolution Service Center handles all baggage claim related issues. In turn, we have taken the liberty to contact our Baggage Resolution Service Center requesting for them to please respond to your emails which are currently awaiting review by a Baggage Services Claim Representative. Meanwhile, your patience is very much appreciated.Mr***, we sincerely appreciate your business and will do our best to provide you a more positive experience in your future travels. Sincerely, Judy *** United Airlines Corporate Customer CareRef #

Dear Ms. ***:I have retrieved your ticket and do see that you purchased your Basic Economy Fare ticket on through Kayak When online you will be advised of the fare that you are purchasing and with Basic Economy Fare tickets, no carry on baggage is allowed One
personal item such as a small backpack, purse as stated here :With Basic Economy, you'll be allowed to bring on board one personal item that fits under the seat in front of you, such as a shoulder bag, purse, laptop bag or other small item that is inches x inches x inches (cm x cm x cm) or less. If you personal item is more than what is listed or allowed you will be required to gate check the bag and pay the fee of $25.00.In reviewing of your ticket, I do see that you did pay for a checked in bag at the counter and then when advised at the gate that you would have to gate check your carry on you paid the gate checked bag fee.United Airlines does not refund used tickets I regret that you are disappointed with your Basic Economy Fare ticket restrictions.I have forwarded your email to our senior management in Greenville for review They will be able to see what agent checked you in on August 5, and speak directly to the agent regarding advisement of your bag that you have stated that it would be fine for carry on as a personal item. I do see that you are traveling today August 8, UA We look forward to serving you this evening Your reservation has been documented that you have been advised of Basic Economy fare restrictions through the purchase of the flight as well as my advisement today. Regards, Sheila ***Corporate Customer CareCase ***

December
10, 2015Dear
Mr***:We are sorry to hear your report that you have not been able
to resolve your damage baggage claim as of yet We have taken the liberty in contacting our
Baggage Services Resolution Center on your behalf. Our
records reflect that you have since been in
contact with our Baggage Services
Resolution Center who addressed and resolved your damaged baggage concerns by
providing you with a $electronic travel
certificate as a gesture of goodwill and forwarding your feedback for internal review and evaluate.Mr***,
as a MileagePlus member we sincerely appreciate your business. We
will do our best to provide you a more positive experience in your future
travelsSincerely,Judy
***United
Airlines Corporate Customer CareRef #

Complaint: ***
I am rejecting this response because: This is the response sent for complaint#*** as it has now been closed as a duplicate and should continue on this original complaint
Date Sent: 8/17/3:17:PMComplaint: ***Anytime after 10am is fine except for next Tuesday, Aug I look forward to hearing from you.Sincerely,Kimani ***

Dear Ms***: The Revdex.com has forwarded your communication to usI appreciate the opportunity to respond On behalf of United Airlines and our regional partner Aer Lingus, please accept my sincere apology for the disappointment you have expressed in your travel
experience in March. Please note that while our website provides you with the convenience of being able to book other carriers including Star Alliance partners as well as regional partners, checking you all the way thru to your final destination is not always an option. Additionally, you tell us that you were not aware that you would go through customs in London and that you needed an hourYou also indicate that you had a minute layover which meets the minimum connect time. I also regret the circumstances you have described about your luggage To clarify the baggage resolution policy with you, all airlines participating in baggage agreements with each other follow the same procedure when it comes to lost, damaged, or delayed baggageWhenever a passengers travels with different air carriers to a destination, the last carrier to handle the passenger assumes responsibility for all claims against the loss, delay, or damage of the baggageSince Aer Lingus is the carrier of record into the airport where the luggage did not arrive, they are the carrier to take the initial claim and process the searchThey are also responsible for the payment of initial incidental expenses, compensation, and replacement of clothingThis is a standard procedure amongst airlines worldwide Ms***, it is clear from your feedback that we've disappointed you for which I profusely apologizeWhile we do not refund tickets when transportation has been provided, I do understand your frustrationI will be sending you a $travel certificate to help offset the cost of your daughter's ticketThe voucher will be sent under separate cover via email in approximately 1-business days and can be redeemed by the person of your choosing on any United/United Express operated flight. Our goal is to provide exceptional service every time we welcome you onboard, and I hope you will allow us an opportunity to restore your confidenceYour support is important to United, our regional carriers, and all Star Alliance member carriers. We appreciate your business and look forward to welcoming you on board a future United Airlines flight. Best Regards, *** ***Corporate Customer Care Case: ***

Dear Mr***:According to your response, you knew that you needed to contact the Baggage Resolution Center directly regarding your claim that your guitar was damagedWhen a claim for damage is filed, the Baggage Resolution Center will advise you on the steps that need to be taken in order to proceed with the claim. They would advise you to return to the airport and show the damage to your guitar so that it can be seen by a United Airlines Baggage Service Office representative.I am sorry that you made the personal choice not to pursue the claim and failed to take your guitar for inspection by the United Baggage office at the airport because you were busy with school.The Baggage Resolution Center sent you a $Electronic Travel Certificate on September 12, as a customer goodwill gesture and closed your case.As I have stated in my previous email, if you wish to pursue any claim for damage you will need to continue to correspond and speak directly with the United Baggage Resolution Center directly at 1-800-335-as they are the department that handles claims for all delayed and damaged bags.Regards,Tonya ***Corporate Customer CareCase ID: ***

Dear Mr***:Thank you for contacting United Airlines Customer Care; I am responding to your email forwarded to us from the Revdex.comWe welcome the opportunity to address the concerns you shared with us.Our Reservations Department has confirmed that your reservation has been
cancelled but your tickets remain valid for exchange until November 4, If by stating "I am electing to decline the flight credits" means you are relinquishing your tickets, regrettably we are unable to provide any documentation to that effectUnused Non-Refundable tickets will remain in our system available for exchange one year from date of issue; it would be up to you not to use them and allow them to expire after November 4, 2017.Although we realize this is not the response you were hoping for, we're committed to meeting your expectations, and we hope you will give us a future opportunity to restore your confidence and support We look forward to serving you again soon.Regards, *** *** Corporate Customer CareCase: ***

Dear Ms***:I am responding to a correspondence from the Revdex.com.Your e-mail in which you express your dissatisfaction with our previous response has been forwarded to my attentionYour follis greatly appreciated and once again, on behalf of United, we regret your disappointment with our *** *** Partners MileagePlus upgrade process and your experience with our Customer Service Contact Center.We ask for your understanding that our responsibility in Customer Care is to apologize for any disservice that took place, report to the appropriate management for future improvements in those areas and provide relevant information about our policies and procedures.Direct customer feedback about our products and services is so important in helping us to improve. I understand your concern regarding our Customer Service Representatives having the ability to communicate professionally with our customers which is a key component of our brand, being Flyer FriendlyWe must make sure that we communicate effectivelyWe realize there is opportunity for improvement in this area, and we are putting in place a number of tools and procedures that will substantively address these goalsWe are doing a number of things to improve customer service and make procedures more efficient, including investing in comprehensive training initiatives for frontline employees, and building better reservations systems. I assure you that your concerns have not gone unheardMs*** and I have forwarded your comments to the appropriate department for internal review.Ms***, as a MileagePlus member, we appreciate your business and supportIn closing, I extend to you our most sincere apology and hope to welcome you aboard another flight in the near future. Regards,MrsElizabeth ***Corporate Customer CareUnited AirlinesUAL: 10024432Revdex.com:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Justin ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Carlos ***