United Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Brittany ***

Complaint:
I am rejecting this response because: Your employees are required to give accurate information to the customers and are responsible for what has happenedOn three separate occasions we were misguided and advised of wrong documentation, so we feel you are responsible for any losses and inconvenience caused by this incident.
Sincerely,
Anthony ***

Complaint: ***
I am rejecting this response because:This entire interaction has been a waste of time and United has refused to admit its glaring theft of my mileage and moneyI have paid United an obnoxious amount of money for my travel thus far this year to deserve this type of terrible service
Sincerely,
Arnold ***

Dear Mr***:I am responding to your communication sent through the Revdex.com. I understand you purchased a ticket using United MileagePlus miles with Avianca Airlines, but your flight with this other airline was cancelled. We recommend you contact them directly, so they can
address your concern with their cancelled flight.As for your refund request I have forwarded your refund request to Customer Refund Services for review and considerationYour request will be viewed and handled to conclusion within daysYou can check the status of your refund request on www.united.com/refundsWe appreciate this opportunity to respond and look forward to serving you.Regards, Lilia *** Corporate Customer Care9828872Tell us why here

June 10, Dear Mrs***: The Revdex.com has forwarded your correspondence tour attentionI regret the confusion you experienced during your travel in MayI sincerely apologize for any miscommunication you received regarding necessary documents needed for travelAs my
colleague advised, it is best to verify current document requirements with the nearest consulates of the countries you are visiting and I am sorry for the inconvenience you experiencedWhile I understand your frustration, we aren’t able to honor your request of a refund, as the original tickets were actually exchanged and used for the change in itineraryAs we don’t offer cash compensation, travel certificates were sent to you and your husbandI would like to make this better and realize there was an added cost for car rental and gasIf you would care to send copies of those receipts, I will be happy to review them for any potential reimbursementThank you for your understandingWe appreciate your business and hope to have the privilege of serving your future travel needsKind Regards, Judy *** Corporate Customer Care Case

Dear Ms***: Thank you for providing me with the name of the third traveler. I am providing MrTony *** with an electronic travel certificate which you will receive via email within hours, as well. And I sent Mr***’s ticket information to United Refunds so that they may issue a refund of the unused portion of Mr***’s United ticket to the original form of payment. Mr***’s Refund Request Number is ***. Please allow at least two billing cycles for the credit to appear on the credit card statementThank you for allowing me to provide assistance, Ms***. We look forward to continue serving your travel needsSincerely, Suzanne *** Corporate Customer Care United Airlines Case ID *** Tell us why here

Dear Mr*** ***: The Revdex.com has shared your information with United Airlines Customer Care Department, and we apologize for the baggage delay you experienced on November 18, 2015. Our records reflect that you have been corresponding with our Baggage Resolution Service
Center, and we regret your dissatisfaction with the length of time this matter has involved. We know that our Baggage Resolution Service Center received your claim on December 1, 2015, and unfortunately, there are several steps involved in the lost baggage claim process. When the Baggage Resolution Service Center receives a lost baggage claim form, they will do a trace throughout the system and attempt to match up the baggage based on the information provided by the passenger (such as the type of baggage and the contents). If they receive no baggage matches, then the passenger's baggage claim will be assigned to a claims analyst who will then settle the caseOur Baggage Resolution Service Center did advise you on Thursday, February 4, 2016, that it will take approximately 8-weeks for settlement. If you have further questions or concerns regarding your baggage claim, please do not hesitate to contact the Baggage Resolution Service Center. In the meantime, your patience is truly appreciatedThank you for your patronage as a MileagePlus member, Mr*** ***. We look forward to providing you with a more positive travel experienceSincerely, Suzanne *** Corporate Customer Care United Airlines Case ID

Dear *** ***: The Revdex.com has forwarded your correspondence to my attention. Your email clearly expresses your disappointment and I would like to extend my sincere apology for the confusion and miscommunication while attempting to book your reservation ***It
certainly wasn't our intent to mislead you and I'm very sorry for the inconvenienct this situation createdI'll make sure to pass along this feedback so we can address the issue with the employees involvedWe realize the information we provide helps you make important decisions related to your plansOur united.com website has a wealth of information and answers to many of your travel questionsIf there's ever anything you can't find or may just need a little extra help with, please don't hesitate to reach out to us - we're here for you We appreciate your specific request to waive the Unaccompanied Minor processing fee; however, in verifying our records, it shows that your reservation was cancelled and refunded back to the original form of payment I understand your point of view and disappointment with these mattersI'll send on your feedback so we can review your commentsIt's important that we listen to our customers now more than ever, as we want to meet and exceed your travel expectations and provide you with a positive travel experience each time you fly with usOur goal is to build a trusting relationship with our customers Please be assured we will always do our best to uphold the level of service you have come to expect, and we hope to always merit your praise. We appreciate your business and welcome the opportunity to provide better service for you the next time you fly with United Kind regards, *** *** Corporate Customer Care ***

Dear Ms***:The Revdex.com has forwarded your communication to usI appreciate the opportunity to respond.On behalf of United Airlines and our United Express partner ExpressJet, please accept my sincere apologies for any inconvenience you experienced with the cancellation of Flight
on June 18th due to air traffic controlAdditionally, you tell us that you did not receive a cancellation notice. Both United and our United Express partners recognize how important it is to you to get to your destination on time, and we never want to disrupt your travel plansOur goal is to achieve the highest level of on-time performance whenever possible with safety always being our number one concernOur industry faces a number of daily challenges which affect our operationUnfortunately, we are unable to reimburse you for inconvenience, loss of time or absorb the cost of unused prepaid accommodations or special events.If a flight irregularity prevents you from reaching your destination, our agents will help to arrange alternate transportation for youSometimes this involves a longer wait than expected, and we can appreciate when customers decide to make their own arrangementsHowever, we are unable to absorb the cost of your alternate transportation or for the other additional expensesThe only reimbursement we can provide is for the unused portion of the ticketPlease note that your ticket has been refunded and that it can take 1-billing cycles to reflect on your credit card statementFor your records, the refund request number is ***Ms***, it is never our intent to inconvenience our passengers, and I am very sorry that your expectations were not metWe appreciate the time you took to share your thoughts with us and giving us the opportunity to apologize for any inconvenienceBest Regards, Maria *** Corporate Customer CareCase: ***Tell us why here

Dear Ms***:I have retrieved your confirmation and do see that you and Mr*** *** did upgrade onboard *** June 10, 2016. Per United flight operations, *** flight did not have free WI-FI. The information is recorded as the following:and Entertainment:Please
download the latest United app before boarding to access free personal device entertainmentaccess is available for purchaseInternet coverage is only within the continental U.S.We always encourage our passengers to go online to united.com, flight status and you will see the list of amenities that your flight will offer each passenger.Ms***, United Airlines does not refund upgrade fees. I have however authorized an electronic travel certificate for you and Mr*** as a goodwill gesture. The certificates will be sent to your email address within 24-hours. The certificates are valid one year from the date of issue. United Airlines does appreciate your business and we look forward to serving you on your next United flight.Regards,*** ***Corporate Customer CareCase ***

Complaint: ***
I am rejecting this response because: I don't agree with this decision as the receipt is being produced after the factTo me it seems like a dishonest business practiceConsidering the amount of bad PR United has had, one would think you would at least make some small attempt at making the customer happyMy boss booked this flight for me otherwise I would never fly UnitedThis incident reinforces my position
Sincerely,
Ajay ***

Dear Ms***:I am very sorry to hear that there was a challenge with your reservation.Your situation does not happen very often.It is disheartening to hear that our web support agent was not helpful.I will be contacting you shortly so that we can help you.Thank you for your patience while
we assist you.Kind regards,Patricia ***Corporate Customer CareCase

Dear Ms***: I am sorry to hear about your damaged bag from your flight on May 25, 2016.I have included the process for reporting a damaged bag before you leave the airport as well as the process when you arrive at your destination and discover damage to your checked bag. The
link to our website is below.https://www.united.com/web/en-US/content/travel/baggage/damaged.aspxIn order to properly access the damage to your item, an employee must observe the damage and document the incident. I apologize for any inconvenience that you may have experienced.Your reservation shows that you paid $on May 25, at the San Francisco airport to check your bag. As a goodwill gesture, I have requested the fee to be refunded to the credit card used for purchase. Please allow business days for hte credit to appear on the credit card used for purchaseYour refund request number is ***We look forward to serving you in the near future, and I am confident we will continue to work hard and earn a better report on your next flight with us.Thank you for flying the friendly skies Regards,*** *** Corporate Customer Care Case ID ***

Dear DrMichael A ***:I regret that you return home after your flight *** November 13, and realized that you did not have your passport with you. I have reviewed your case that was handled by our Corporate Customer Care department on December 9, 2017. Although this was not
the actions of a United Airlines employee taking your passport or a TSA agent not giving your passport back to you (which if this was the case your contact would be with TSA directly), our representative did issue you compensation as a gesture of goodwill.I understand that the airport found your passport after a year and this did cause you issues, however again the lost passport was not caused by the actions of United Airlines.I regret that you are disappointed with United's goodwill gesture.After careful review of the case, no additional compensation will be issued.United Airlines does appreciate your business and we do look forward to serving you on your next United flight.Regards,Sheila ***Corporate Customer CareCase ***

Complaint:
I am rejecting this response because: my luggage was misplaced by United & was delivered to me at the hotel days later How am I supposed to know that I had to report the damage at the airport & how am I, as a tourist, have the ease & means & time to travel back to the airport to file the damaged report even if I knew I had to take my damaged bag to the airport? I would have to cancel some of my travel plan to do that! The reply form United has a telephone number to call if I did not file the report at the airport but that when I called that number I was put on hold & the recorded message said the estimated wait time was 40minutes! You damaged my luggage & I have to penalised by being on hold on the phone for minutes! Even if I do get some compensation it would not be enough to compensate my time (I am paid $to speak for one hour.) It's not about the money but the way United treat its customers United is making it so difficult to file for any compensation for their wrong doing that most customers will just give up.This flight on United was a nightmare First it downgraded my full fare first class ticket to coach against my wish with a so-called voucher It does not even refund the difference in airfare, which is the very least that any honest business can do I had to go to their website to "request" for a refund & as of yet I still have not got any refund If they downgraded me they should automatically refund the difference This is cheating customers This is duping customers to pay first class & put them in coachThis is dishonest business malpractice.Then they lost my luggage for days & damged it beyond repair & now make it practically impossible to get any compensationMoreover, it was difficult even to report a missing luggage at the airport There was no staff at the United baggage servicecounter & I had to wait minutes there just to report the missing luggage.How much time I have spent now spent to try to straighten this & there is no ***ce of a fair resolution in sight.Sincerely,
Mario ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11673711, and find that this resolution is satisfactory to me
I know this may not be your fault, but please if you can pass on the message about fees for luggageThere are so many people upset about those fees which seem unfair to low income familiesThanks again for understanding my concerns.
Sincerely,
Oscar *** ***

Complaint:
I am rejecting this response because: Your company is obviously well trained to delay delay delay until people give up on their unresolved complaintsI assure you I will never let my dissatisfaction go until your company does the honorable thing
Sincerely,
Eric ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** ***

Dear Mr***:United Airlines representatives are expected to treat our customers with dignity and respect at all times. I regret that the two agents that you spoke with did not explain to you in detail that any deposits made to the *** are nonrefundable. I understand that you are
stating that it was a mistake and you contact United after one hour. Unfortunately once the deposit is made again it is nonrefundable.I have included for you a link to united.com travel bank information:https://www.united.com/web/en-US/content/account/***.aspxYou may use the funds in your travel bank to purchase a ticket as stated on the linkUnited Airlines does appreciate your business and we look forward to serving you on your next United flight.Regards,*** ***Corporate Customer CareCase ***

September 7, 2016 Dear Ms***: Your continued dissatisfaction with the handling of your damaged checked baggage claim is understood and has been documented We, again, have reached out to our Baggage Resolution Service Center on your behalf. They are also patiently waiting for the bank’s investigation to be completed which we unfortunately have no control over While we cannot undo these circumstances, as a gesture of goodwill for your patience and understanding during this process we will be issuing you a $electronic travel certificate for your use on a future United flight. The electronic travel certificate number along with the terms and conditions will be emailed to you under a separate cover. Please allow up to five business days for receipt. Please know that this is strictly a goodwill gesture and is not in lieu of your damaged checked baggage claim. Ms***, we hope that this experience will not discourage you from traveling with us again. Our Baggage Resolution Service Center will be back in contact with you once the bank has concluded their investigation process. Sincerely, *** ***United Airlines Corporate Customer CareRef # ***