United Airlines

Dear Ms***: Your correspondence with the Revdex.com has been forwarded to my attention for review. Please accept my apologies for the disappointing travel experience you had with us recently. I was sorry to learn of the late chethat caused you to miss your
connecting flight on *** Airlines. We certainly don’t question the inconvenience this caused you and the frustration that resulted from having to purchase a new ticket. I understand that your frustration was only compounded with the damage you report to your stroller and your baggagePlease understand that during the course of transporting baggage from conveyor belts and on to the equipment, protruding luggage parts such as (straps, pockets, pull handles, hanger hooks, wheels and feet, or other items attached to the bag) risk damage. These parts are excluded from our published baggage liability. Strollers are also excluded as they need to be packed in a container that would protect the contents. I appreciate your understanding While I can't undo the frustrating circumstances you experienced, I am sending an electronic travel certificate in a separate email which will arrive in 2-days as a gesture of our concern. I hope you are able to use it and give us an opportunity to provide the service you expect and deserve from United Airlines. Ms***, your business and satisfaction are especially important to us. We understand the value of your decision to fly with us and we'll make every effort to leave a better impression when we have the privilege of serving you again Best regards, *** *** *** Corporate Customer Care Revdex.com ***
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Dear Mrs***:I am responding to the correspondence you forwarded to the Revdex.com. I am sorry to hear your bag and laptop were damaged when you travelled with us on October 20, 2017. I did reach out to the Chicago Airport Baggage representatives KSmith and Katrina who
filed the damaged bag report after they viewed your itemsUnfortunately; electronics are not covered and I apologizeHowever; as a goodwill gesture I have issued you a $electronic travel certificate that will be emailed to you in a few days.Thank you for being a MileagePlus member with us and have a nice day.Regards, Susan *** Corporate Customer CareCase: ***

Dear Mr***:I am responding to the correspondence you forwarded to the Revdex.comI'm disappointed to read about your recent experience with our Reservations representative. I recognize specific seat assignments are important to you and we'll always try to accommodate your
preferencesUnfortunately, we can't always guarantee seat assignments on other carriers*** only assigns a seat when the ticket is booked in a specific fare class. If not, the seat will be assigned once you chefor the flight.However; what you described isn't our commitment to providing exceptional customer serviceYou should expect our employees to treat you with dignity and respect, maintaining friendly, professional service at all timesThere's never an excuse for what you describedI assure you that your comments are taken seriously and will help us address the issue as we review this with the employeeAs a goodwill gesture I have deposited 10,goodwill miles into your account which should be posted in a few days. Thank you for being a MileagePlus member with us and have a nice dayRegards, Susan *** Corporate Customer CareCase: ***

Dear Ms***: We are sorry for the inconvenience you experienced due to your bag being lostOur goal is to provide a seamless experience from the moment you book your flight until you arrive safely at your destination Based on your comments, we have room to improve. Please
be assured that we understand your concernsIn appreciation for your feedback and patience ad since the bag was not reported with in a timely manner, please enjoy the electronic travel certificate that will be emailed to you under separate cover within 3-business days I hope your next experience will earn a positive review. Your continued support is very important. We are working hard to earn your trust.Regards, Lisa ***Corporate Customer CareCase#

Dear Mr. ***:I am responding to your communication submitted to the Revdex.com.I regret the circumstances you have described about your luggageOur goal is to provide a seamless travel experience, which includes running a safe, clean, reliable operation and delivering
exceptional service to all of our customersBased on your comments it seems we failed to meet our mutually high expectations and for that I am truly sorry. As a customer service gesture and to help offset the expense you incurred, we will be sending you a $travel certificateThe electronic voucher will be delivered separately via email (robert.***[email protected]) within the next business days and can be redeemed by the person of your choosing on any United/United Express operated flight. We appreciate your business and look forward to welcoming you onboard a future United AirlinesKindest Regards,Julie ***Corporate Customer CareCase ID:***

Dear Ms***:I am sorry that our staff didn't waive the $processing fee. I have submitted that fee to our Refunds Department for processing. We kindly ask for your patience as this may take time to complete. processing time is about 10-business days We thank you for your patience and understanding Regards, Juan *** Corporate Customer CareCase: ***

Dear Mrand Mrs***: The Revdex.com has notified United Airlines that you have filed a complaint against us regarding your experience with requesting mileage credit to your family’s MileagePlus frequent flyer accounts for travel on another airline. Our records indicate
that our MileagePlus Service Center has responded to you via email on February 16, regarding this issue, advised you of the trips which were eligible for mileage accrual per our frequent flyer policy and requested that you submit your ticket receipts to them so they may finish processing your request. We appreciate your business and look forward to seeing you on your next United Airlines flight. Regards, Candance *** Corporate Customer Care
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Dear Mr***: We are sorry you were inconvenienced when your family’s flight did not operate as scheduled and we could not get them to their destination on time I cannot change what happened, but as part of our apology, I can send each of them a $Electronic Travel Certificate (ETC) that you can use on a future United or United Express flightYou will receive another email with the ETC information within 3-business days We truly appreciate your business and look forward to welcoming you back on board another flight Regards, Cindy *** Corporate Customer Care

Dear Mr* ***:I am responding to your additional communication that was submitted to the Revdex.com.I'm sorry that application of our non-refundable ticket policy has not provided you with your preferred outcomePlease be advised that there was no authorization appended to your reservations (confirmation number I17PBV ) by a Customer Service representative that an exception to waive the $change fee would be madeMr* ***, we have always maintained that that there a rules and restrictions associated with our tickets and that additional fees may apply for itinerary changesUltimately, it is the responsibility of the customer to review the terms and conditions of their ticketWe acknowledge your dissatisfaction with the fees that are associated with non-refundable tickets and will share your comments with senior management as they continue to evaluate our ticket policiesAlthough we are unable to provide you with the resolution you were hoping for, as a customer service gesture, we will send you a $travel certificateThe electronic voucher will be delivered separately via email within the next business days and can be redeemed by the person of your choosing on any United/United Express operated flightAs a MileagePlus customer, we appreciate your business and we will consider it a privilege to serve you whenever your personal or business plans include air travelRegards,Julie ***Corporate Customer CareCase ID***

Dear Prof*:I am responding to the correspondence you forwarded to the Revdex.comI regret you're disappointed with the compensation my colleague issued you for your delayed flight on April 10, 2018. I've reviewed your situation again and want to make things rightI'll send
you an additional $Electronic Travel Certificate for use towards the purchase of a future ticket with usYou'll receive a separate email within a few daysI hope this lets you know we appreciate you and your business. We're listening to our passengers more than ever and working hard to be your airline of choiceOn behalf of United, we look forward to welcoming you aboard your next flight Regards, Susan ***Corporate Customer CareCase: ***

Dear Mr***: I have taken a look at flights from Punta Cana to Chicago for January 1, and I see you can use mileage, the lowest mileage is 70,miles one way per person I regret customer care deals with past date issues and are unable to make future reservations via email. Please contact out reservations agents they are ready to assist you with future reservations: • U.S./Canada: 1-800-UNITED-(***-***) • All others: https://www.united.com/web/en-US/content/contact/reservations I appreciate that you’re choosing United for your business and loyalty Regards, Ms*** Corporate Customer Care *** Tell us why here

Complaint: ***
I am rejecting this response because:$does not even cover the amount of expenses I prepaid in Hawaii and lostGiven I missed some very important personal events, I believe this situation warrants much more and, as such, I requested $of compensation
Sincerely,
*** ***

Dear Ms***; In order to best assist you, I do require the digit ticket number associated with this travelAs the travel has been completed the record locator is no longer viewable in our systemOnce I receive the requested information, I will be able to respondMy
apology for any inconvenienceRegards; Ruth Fuller Corporate Customer Care Case ***

November 21, Dear Mrs***: The Revdex.com has sent your response to my attention for reviewI have thoroughly reviewed each of your files, including your contact via the Department of TransportationEach review has been completed and I am sorry you continue to be disappointed with both our response, and multiple certificates as offers of goodwillOnce more, we understand how frustrating your experience was and truly wish that we could undo the circumstances you encounteredAs previously stated, we aren't able to replace loss of time or wagesWe respectfully decline your continued request for a refund of your tickets, as they have been used for travel, travel has been completed, and there is no value to the ticket to be refunded In appreciation of your disappointment and as a gesture of goodwill, we have sent several travel certificates, the amount more than half of your original round trip ticketsI have also sent cash compensation to cover the cost of your transportation at your destinationIn addition to that, we have refunded the only unused segment of travel on each ticket, again, leaving zero value to the ticketsMrs***, we have done our very best to make this right and have made a good faith and very reasonable effort to resolve this for youWe do realize you have a choice of carriers and I hope you change your mind and travel with us in the futureWe will make every effort to leave a better impression the next time you give us the privilege of serving you We thank you for your kind understandingKind Regards, Judy *** Corporate Customer Care Case ***

Dear Ms**:I am responding to your communication submitted to the Revdex.comI'm very sorry for the circumstances you have described about your bagI can only imagine your frustrationOur Baggage Resolution Center (BRC) handles all baggage related concerns and they'll be happy to
assist. You'll also need to download and complete the baggage claim form for reimbursement considerationI've included the link below, which includes complete directions and lists the items needed, so our BRC team can review your caseI recommend keeping copies of the completed claim form and receipts for your records. http://www.united.com/web/en-US/content/travel/baggage/delayed.aspxPlease be advised claims are worked in the order in which they are received; it usually takes 6-weeks to review and processIf you have additional questions or concerns about your bag or claim, please contact our Baggage Resolution Center directly at 1-800-335-or local (Houston)1-281-821-and refer to your file numbers: *** and CMH11962D. Ms **, we certainly recognize the importance of customer satisfaction in this highly competitive industry and are aware of the impact a negative experience can haveAs a tangible expression of our regrets, we will be sending you a $travel certificateThe electronic voucher will be delivered separately via email within the next 3-business days and can be redeemed by the person of your choosing on any United/United Express operated flightWe appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards,Regards,Julie ***Corporate Customer CareCase ID***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me however they are stating that they want to credit back me back on the same form of paymentI do have the same credit card but the number is changed due to the credit card company providing me a new cardHow will I be credited and for how much? I paid $for the ticket
Sincerely,
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March 30, Dear Mr***: I am again responding to your added communication addressed to the Revdex.com. I regret you're dissatisfied with our response Please know your concerns are not received lightly and I thoroughly understand your point of viewI again wish to express our regret in failing to meet your expectations You asked us to reexamine your request, and we have done soAll things considered, we do support our earlier decision. Please respond to this correspondence and provide the official court order documents, as well as the names and ticket numbers of the seven passengers for further review We look forward to your response in the hope of bringing this matter to resolution Regards, Nancy *** Corporate Customer Care / / /

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michael *** ***

Revdex.com:i am not really satisfied but seems like they won't do much about italso I have not received the compensation or the miles yetHoping I will soon.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr* *** Your correspondence with the Revdex.com has been forwarded to my attention for review. Please accept my apologies for the disappointing travel experience you had with us recently. I was terribly sorry to learn of the baggage mishandling that you
report. I see by now that you have your belongings. In any event, we certainly don't question the inconvenience this caused you and the feelings of frustration that resulted. From what you describe, we didn't live up to your expectations or ours, and I'm sorry. Your request for a refund of Premier Access, Baggage fees and Economy Plus fees is appreciated. However these fees are non-refundable. I have provided our Central Baggage Resolution Center address below so that you may submit your receipts for reimbursement of out of pocket expenses, while you were without your luggage While I can't undo the circumstances you two experienced, I am sending electronic travel certificates in a separate email which will arrive in 2-days as a gesture of our concern. I hope you are able to use them and give us an opportunity to provide the service you expect and deserve from United Airlines. Mr*** your business and satisfaction are especially important to us. We understand the value of your decision to fly with us and we'll make every effort to leave a better impression when we have the privilege of serving you againRegards, *** *** ***Corporate Customer CareCase ID: *** United Baggage Resolution Service Center *** *** ***
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