United Airlines

Dear Dr***: Thank you for your kind wordsWe appreciate the opportunity to reply and we appreciate you. Regards, Eve *** Corporate Customer Care Case:

Dear Mr***: The Revdex.com has shared your information with United Airlines Customer Care Department, and I appreciate this opportunity to address your concerns. I am sorry to learn about the fraudulent charge on your credit card, and I understand your need to get
this resolved quickly Please be sure to contact United’s Fraud Prevention Department directly via email, ***@united.com, or by phone at (800) ***-*** Assistance is available seven days a week. Thank you for your patronage as a MileagePlus member, Mr***. We look forward to continue serving your travel needs in Sincerely, Suzanne *** Corporate Customer Care United Airlines Case ID *** Tell us why here

May 25, Dear Ms***: I am responding to a correspondence received from the Revdex.comWe ask for your understanding that our responsibility in Customer Care is to apologize for any disservice that took place, report to the appropriate management for future improvements in
those areas and provide relevant information about our policies and procedures While we can help with questions regarding post travel, your question regarding future reservations are best handled by our Reservations DepartmentI contacted our reservations department on your behalf, and I was advised by a supervisor that in order to be eligible for the free checked bag benefit the reservations must be confirmed using the MileagePlus Explorer cardMy suggestion is once you receive the MileagePlus Explorer card; please contact our reservations department and request to speak with a supervisor and advise them of your situationWhile I understand your disappointment, regrettably, we are unable to honor your requestAlso, the behavior and attitude you described are not reflective of our commitment to providing our customers the highest level of service, and I apologize for the negative impression this situation has createdAll United Airlines employees are expected to provide our customers with friendly, professional service at all timesThey are also expected to perform their duties with courtesy and efficiency while maintaining a compassionate regard for customer convenience, regardless of circumstancesPlease be assured, your comments and concerns are important to us and will be forward to our reservations management team for internal reviewMs***, thank you for the opportunity to apology for any inconvenience and register your complaint for future improvementWe look forward to welcoming you on board a future United Airlines flightRegards, MrsElizabeth Vargas Corporate Customer Care United Airlines UAL: *** Revdex.com: ***

Dear Mr***: The Revdex.com has notified United Airlines that you have filed a complaint against usYour correspondence was forwarded to our corporate office, and I was asked to respond on behalf of United Airlines. I regret that your son did not get the seat
you reserved on your recent flight, and sincerely apologize for any inconvenience this may have caused youWe do our best to accommodate individual seat requests, but unfortunately, due to potential operational changes, we are not able to guarantee seat assignments. Advance seat assignments are offered as a courtesy to our customers, and we hope to be able to do so for you in the future. he behavior and attitude you described are not reflective of our commitment to providing our customers the highest level of service, and I apologize for the negative impression this situation has createdAll United employees are expected to provide our customers with friendly, professional service at all timesThey are also expected to perform their duties with courtesy and efficiency while maintaining a compassionate regard for customer convenience, regardless of circumstancesWe strive to offer an outstanding product with corresponding service, tailored to meet the individual needs of our passengersBased on your comments, we did not meet our goal nor your expectationsI regret you were not satisfied with the service provided We work hard to correct problems brought to our attentionAlthough we cannot provide specific details about the internal investigation, please know we take your concerns very seriously It is never our intent to inconvenience our passengers, and I am very sorry your valid expectations were not metWe appreciate your business and look forward to welcoming you on board a future United Airlines flight. Regards, Lisa ***Corporate Customer CareCase#

July 25, 2016Dear Mr***:The Revdex.com has forwarded your correspondence to my attention.I am very sorry for the lack of assistance you received when trying to speak with a representative on July The behavior you described is not reflective of our customer commitment to
providing our customers with the highest level of serviceWhen you fly with United your expect professional service at all times and I sincerely apologize if this was not your experience.When traveling internationally it is always best to verify current document requirements with the consulates of the countries to be visitedUltimately it is the passengers responsibility to have all required documents for each country listed on their reservation for transiting a country. I am truly sorry if there was any miscommunication with our call center representative.Mr***, while I understand your frustration, we are not able to honor your request of a refund, as the tickets in question were purchased as non-refundable ticketsHowever, you do have days from the date of issuance to use the ticket towards travelCertain fees and any difference in fare may apply.We appreciate your business as a valued member of our MileagePlus program and hope to be able to serve your future travel needs.Regards,Judith ***Corporate Customer CareCase

Complaint:
I am rejecting this response because: I called united back I don't have any more money to cancel these ticketsThe cancellation fee is $per ticket thats $That is more than what I paidIt is unfair because you have to pay for immediate ticket confirmation I didn't have $dollars to do that When I received my email that's when I noticed the dates are wrongI really wanted to be there for my mother heart surgery when she wake upThis has really ruined everything
Sincerely,
Elanda ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Lezlie ***:The Revdex.com has forwarded your correspondence to my attention for response. We appreciate this additional opportunity to address your concernsI want to express our sincerest apologies for the many inconveniences that your mother in-law endured with the
cheprocess and not making her flight and being further delayed on her vacation. We truly appreciate you taking the time to point out the issues that you both encountered as we work hard to correct problems brought to our attention. We understand how disappointing this was for you and we apologize for the factors that contributed to your overall dissatisfaction. Although we can't undo what you experienced, we can work to correct it. Your feedback and experience has been recorded and will be reviewed and addressed internally with our management staff. I realize my apology cannot erase what happened, but I hope it helps to know we take your concerns very seriously.We appreciate your request for a refund of her ticket; however, we must respectfully deny your request as United does not provide refunds for tickets that have been used. As a gesture of goodwill I will be sending you a $Electronic Travel Certificate for the inconvenience. You will receive this within business days via email. Also, I'll have her $baggage fees refunded and have submitted it to our Refunds Department for processing. We kindly ask for your patience as this may take time to completeWe apologize for the inconvenience and thank you for bringing this to our attention. Your business and satisfaction does matter to us. Regards, Juan ***Corporate Customer CareCase: ***

Complaint:
I am rejecting this response because: Mary Beth,While I appreciate your response, I have several issues with it as well, which I will outline now.A) I have already responded to the offer of a flight voucher with a negative response for the $amountI do not appreciate being sent a voucher I do not agree to as compensation for the negative experience we suffered through.B) The vouchers that were offered from Mrs*** to both myself and Ms*** were for a greater amount than the $you just offered as an "exception" to your company's stringent policyIn all honesty, the fact that you're now offering LESS than the initial offer is both insulting and time wasting.At this point, I am starting to feel like this is dragging out intentionally, and that my responses to your company through the Revdex.com are going unheardMy request is that before you begin to address me and our complaint is that you read the case notes in entiretyIf Mrs*** failed to note the $flight voucher amount she offered to each of us over the phone, that is not my responsibilityIn an effort to spare more wasted time, I will reiterate the key points of request for compensation that is more equitable for both parties:- Initially we wanted to be paid in full for the expenses that were forced upon us by the failure on United's behalf- United failed to offer to cover costs for mistakes specific to their mishandling of the situation (lost immigration documents required for re-entry back into the US, transportation back to the airport, hotels IN FULL, meals, internet required at the hotel in order to book a flight, etc)- Flight vouchers have ALREADY BEEN OFFERED in amounts insufficient to ease our discomfort following the mishandling of our situation ($125, $200, $400, and $per person)- Resolve in my book is either a $flight voucher for both of us IN ADDITION to being refunded the $that United sees fit in its corporate guidelines to refund us for the hardships and inequitable treatment we faced OR flight vouchers for both of us for a greater amount (as even things as minor as baggage fees land meal costs detract from those vouchers very quickly).I would appreciate the next response I receive to please have read the case IN FULL, as I am growing weary of seemingly spinning our wheels with labored and repetitive communicationsI want to also be clear and reiterate that I DO NOT accept your offer of a $voucherThank you Evan ***
Sincerely,
Evan ***

Dear Ms*** ***-***:I am responding to your communication submitted to the Revdex.com.I understand you purchased a non-refundable ticket to Caracas and did not want to travel due to the political protests/civil unrest.While we are unable to fulfill your specific request, we will
waive the $300USD reissue fee that's associated with the ticketThe value of your ticket can be used towards the new purchase of any United/United Express operated flightPlease call our Reservations Department at 1-800-UNITED-(1-800-864-8331) no later than March 2, (the date your ticket expires) to book the new flights and refer to your confirmation number: ***We appreciate your business and look forward to welcoming you on board a future United Airlines flightSincerely,Julie ***United AirlinesCorporate Customer Care Case ID: ***

Dear Mr***:We appreciate you contacting us through the Revdex.comI'm very sorry to read that we moved you from your preferred seat to accommodate a family not seated together and you encountered multiple seat changes I can imagine your frustration since you booked this
seat ahead of time and regret the discomfort you felt seated in the exit rowI see that one of my colleagues responded to your concerns and provided a $travel certificate as a goodwill gestureIt is my hope that you will accept our apology and enjoy using the certificate at some point in the near futureThank you for making us aware of the situationI hope that our next opportunity to serve you will earn a more favorable review Your business and loyalty is appreciated as a Premier Gold MileagePlus memberI hope you will give us another chance to give you a more positive experience

Dear Ms***:I am responding to your additional communication submitted to the Revdex.comI'm very sorry for the disruption in your recent travel plansI understand that your flight to Buffalo was cancelled due to air traffic control directives/weatherWe certainly realize how respond to irregular operations is vital in keeping your trustYour comments about your experience are important to us and will be helpful in evaluating our recovery efforts in order to improve the coordination of services when flight irregularities occurWhile we do not offer airport amenities or compensation for flight delays/ cancellations that are beyond our control, we will send you a $travel certificate as a gesture of goodwillThe electronic voucher will be delivered separately via email within the next business days and can be redeemed by the person of your choosing on any United/United Express operated flightAs a MileagePlus customer, we consider it a privilege to serve you as your preferred airline and look forward to the opportunity to see you on board again soonI truly hope your next trip with us provides the seamless customer experience you deserve.Regards,Julie ***Corporate Customer CareCase ID:***

December 24, Dear Mr***: The Revdex.com has notified United Airlines that you have filed a complaint against us. Your correspondence was forwarded to our corporate office, and I was asked to respond on behalf of United Airlines I am very sorry to
hear about the loss of your sister-in-law, and wish to extend our condolences to you and your family I am also sorry to learn of any possible misunderstanding or miscommunication regarding your ticket *** for your travel on November 10th and returning on November 21, 2015; however, bereavement fares were discontinued effective March 14, 2014. This information is available for all employees. Please also note, when these bereavement fares were in place, they allowed a 5% discount to the ticket fare, not a free ticket. Currently, in some cases, we do allow for a full refund of change fees if incurred as a result of a death or serious illness of an immediate family member when proper documentation is provided. I see no changes were made to your ticket That being said, unfortunately, we are unable to honor your request for a refund of your used ticket. Also, our records indicate that our United Airlines representative has sent you a $Electronic Travel Certificate as a gesture of our goodwill and concern with regard to this matter. Mr***, we again apologize for the disappointment this situation has caused you. Your business is appreciated and we hope for the opportunity to welcome you onboard a future United Airlines flight Nancy Cairncross Corporate Customer Care Case:

Dear Mr***: I'm sorry you were disappointed with our employee's service I can only imagine how you feltThanks for bringing this matter to my attention, as your comments help identify training and focus areasWe want to be a reliable airline that's earned your respectThe
honest feedback helps us meet that goalOnce again, I apologize we let you down Your business and loyalty is appreciatedI hope you will give us another chance to give you a more positive experience Regards, Cindy *** Corporate Customer Care ***

Dear Mr***:I am responding to your communication filed with the Revdex.com.I'm sorry for the circumstances you have described about your reservationI can understand your frustrationAs a token of our regrets for the cancellation of your itinerary, we will deposit 3,bonus miles
into your MileagePlus accountPlease visit united.com/MileagePlus to verify your mileage balance after three business days Also, in lieu of a refund, we will send you a $travel certificateThe electronic voucher will be delivered separately via email (mj***[email protected]) within the next business days and can be redeemed by the person of your choosing on any United/United Express operated flightOf course, if you prefer the $credit vs the travel certificate, please let us knowWe can either issue a $gift card and mail it to your address on file (allow 10-business days for processing and delivery) or authorize a $refund back to the original form of payment, however this can only be submitted and processed after travel has been completed (January 7, 2018) As a MileagePlus customer, we appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards,Julie ***Corporate Customer CareCase ID:***

Dear Mr***:I checked the reservation for the travelers and the miles that were used to purchase the ticket has been requested to redeposited back into your MileagePlus accountSince there was a problem with our Star Alliance partners flights I have requested that an additional 25,goodwill miles be posted to your account on top of the 35,per person totaling 70,miles that will be redeposited back in to your account.We appreciate your business.Regards,Lisa ***Corporate Customer CareCase#

Dear Mr***: The Revdex.com has shared your information with United Airlines Customer Care Department regarding the two ticket refunds you received, and I appreciate this opportunity to address your concernsUnited Refunds reviewed your information and advised me that both tickets,
United ticket *** and United ticket ***, were purchased via a split form of payment (credit card payments and electronic travel certificates). As such, the ticket refunds were issued to the original form of payment (credit card and electronic travel certificate), and the refunds were processed correctlyThank you for allowing me to provide assistance, Mr***. We look forward to continue serving your travel needsSincerely, Suzanne *** UNITED AIRLINES Corporate Customer Care Case *** Tell us why here

Dear Mr***:Thank you providing the information as requestedBased on your ticket number, I was able to retrieve the handwritten note you faxed to our Refunds department on November 8thAfter completing a booking, confirmation of the itinerary and receipt is sent via email - it may have gone to your spam or junk mail.Per our non-refundable ticketing policy, refunds can only be issued within hours of purchaseThe ticket was issued on November 3rdAs a courtesy, we will change the status of the ticket from "no value" to open and waive the $change fee that's associated with non-refundable ticketsYou can apply the value towards the purchase of a new ticket/itineraryWhen you are ready to rebook, please contact our Reservations department at 1-800-UNITED-(1-800864-8331) and refer to your confirmation number (***)Please be sure to exchange your ticket no later than 11/03/We appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards,*** ***Corporate Customer CareCase ID:***

Complaint: ***
I am rejecting this response because I know that I was told that I would get a refund. I do not travel by airplane and if I do its only for business and that is not that often (and my company pays for that). I am a first time customer and was told that I would receive a refund as long as I called hours in advance. Please reconsider and issue a full refund for my ticket. I appreciate the $*** certificate but it won't be used and it will just expireI just don't want my money to expire after the year is up. Thanks,
Sincerely,
*** ***

Dear Mr***: The Revdex.com has shared your information with United Airlines Customer Care Department, and in order to address your concerns, I ask that you provide me with your credit card statement which details the duplicate United ticket charges (13-digit United ticket
numbers beginning with the numbers 016)You may email this information to my attention at [email protected], and I will be happy to submit your information to United Refunds on your behalf Thank you for your cooperation Sincerely, Suzanne *** Corporate Customer Care United Airlines Case ID ***