United Airlines

Dear [redacted] I apologize you had duplicate charges on your credit card In order to research and/or refund the duplicate charges, we do need to have the document numbers associated with the charge(s)Would you please forward the 13-digit ticket numbers so I can research your request? Unfortunately I am unable to provide an upgrade as compensation for this issue However, as a gesture of concern, I will send you a travel certificate that will arrive to your email address within business hoursIt is my hope that you will accept our apology and enjoy using the certificate at some point in the near future, thereby giving us the opportunity to win back your trust.Our goal is to create the world’s most Flyer Friendly airlineWe still have room for improvement, but that’s the direction we’re headed.As a Mileage Plus member, we appreciate your business and thank you for flying the friendly skies.Regards; [redacted] Corporate Customer CareCase [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, Russell ***

Dear Mr [redacted] : Thank you for speaking with meOnce again, please accept my apologies for the difficulties you and your family experienced with your flights to and from San JuanI can only imagine the frustration with the missed connection, damaged baggage and delay and sincerely apologize for the inconvenience and stress this causedAs discussed, please contact the Baggage Resolution Center for assistance with your damaged bagYou may reach them at 1-800-335-Also, to help offset the unexpected costs for your overnight stay on the return, please let me reimburse up to $per person for your overnight expenses, including: hotel, meals, and ground transportationReply to this email and include copies of the original receiptsAfter I receive them, I'll have the check processed and sent by mailPlease allow up to business days for deliveryI'll also send the travel certificate for Kiersten and Philip as offered to you and Lisa I appreciate you choosing United for your travelWe hope your next trip with us will deliver the experience you deserve.Kind Regards, Marleina [redacted] Corporate Customer Care, United Airlines Case:

Dear Mrand Mrs [redacted] : In reviewing your travel concern, I do note the outbound travel on August 26, has been addressed and you have each received an electronic travel certificate for the delay In reviewing the return travel I do note [redacted] was delayedHowever this flight did arrive with adequate time to make your connection to ***I do show [redacted] arrived only minutes behind schedule due to a late turn of the aircraftPlease know it is not customary to provide compensation for delays of this duration I'm sorry you were unhappy with your return seat assignmentsHowever passengers may go on line and change their seat assignment anytime prior to departure If you feel the Economy cabin is not comfortable enough, you may elect to purchase Economy Plus seating for your next travelEconomy Plus seating provides the traveler with up to an additional five inches of leg room We strive to operate each flight as planned and regret when necessary delays or cancellations create an inconvenience to our customers Although we are unable to guarantee departure times ( and flight numbers) will not change, we understand how such modifications can impact our customers' travel plans, and we remain committed to minimizing those inconveniences Your United ticket was a contract between us to transport you safely and as comfortable as possible between your point of origin and destinationUnfortunately, we are not able to honor your request to refund the ticket since transportation was provided Please be assured that United Airlines values your business and we look forward to serving you again in the future Regards, [redacted] Corporate Customer Care Case [redacted]

Dear Ms. [redacted] In reviewing your request, I note these tickets have expired. However as a goodwill gesture for the confusion, you have each been issued 2 $500 electronic travel certificates.( $1000 per passenger) RE: Case: [redacted] January 12,... 2016 At this time no additional compensation is due. My apology for any inconvenience. Regards; [redacted] Corporate Customer Care Case: [redacted] Tell us why here...

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

Complaint: [redacted] I am rejecting this response because:You are constantly changing the program and the disclosures and changes are not sent to me in PortugueeseThis is difficult language to understand and I do not always have a translator It is very easy for you to waive to fee as a courtesy and you do not why must you have every penny from a person that has little understanding You are an unforgiving company Sincerely, [redacted] De [redacted]

Dear Ms. ***: You should have received the following letter by now regarding the travel certificate. ebruary 22, 2017 PASSENGER: ***/ [redacted] TICKET(S): [redacted] REQUEST ID: [redacted] Dear [redacted] ***:Thank you for contacting United Refunds. When you are ready to book your next flight, please visit www.united.com and use the PIN number provided below to redeem your Electronic Travel Certificate. You may also contact any of our worldwide reservation offices, from the United States and Canada, please call 800-UNITED1. If you are outside the United States, please visit https://www.united.com/web/en-US/content/contact/reservations/default.aspx for a complete list of our worldwide reservation offices.Program Year: 2017 Amount: $238.60 Form of Payment: ETC PIN ***) [redacted] ETC Expiration Date: 2/21/2018Thank you for the opportunity to assist you and we look forward to welcoming you on a future United flight. Sincerely, United RefundsCheck Refund Status Please let me know if you have any further questions. Regards,Tonya [redacted] Corporate Customer CareCase ID: [redacted] 872-825-9364

Dear Ms [redacted] : I am responding to your communication submitted to the Revdex.comI regret to hear you were unaware of the additional add-collect to change your international ticketPlease be advised our Reservations agents and Web site advise fees prior to confirming any changes to a ticket, whether it's an exchange or price difference between the original ticket and the new one.As previously communicated by our Refunds department, the appropriate fee and add-collect were processed correctlyAdditionally, our records indicate that transportation has already been provided, therefore we are unable to fulfill requestI'm sorry our response could not be more favorable We appreciate your business and look forward to welcoming you on board a future United Airlines flight Regards, Julie ***Corporate Customer Care Case ID: [redacted]

Dear Mr***: I'm sorry you're disappointed with my response Please understand that weather can encompass a multitude of issues, way beyond simple rainHeavy winds in the upper atmosphere can be a very dangerous for any aircraft, and the very dangerous phenomenon of wind shear may be the result of these gusty windsUnfortunately, despite the best preventive measures, severe weather simply cannot be anticipated and there will continue to be times when we must delay/cancel flightsMy intention with the previous reply was to show you I understood your concern and let you know I'm sorry about everything that happened during your flightI have sent you an electronic travel certificate as a goodwill gestureI regret we are unable to refund your extra travel expenses I regret we are unable to reimburse for your additional out of pocket expense; please allow me to clarify our position, when there is a service interruption, we will offer you confirmed reservations on the next available flightWe are unable to reimburse the cost of any related expenses like prepaid hotels, airline tickets, and missed events, lost wages or car rentals at your destination as the reason for your delay was due to weather which is beyond our control We appreciate your understanding The cause of the irregular operations was out of our control but because we value your loyalty, we have sent you an Electronic Travel Certificate (ETC) We sincerely hope that you are able to accept in the spirit in which it was proffered as we do consider it an honor and a privilege to welcome you back Although we will consider this matter closed, our goal is to remain your preferred carrier, and we understand the importance of providing consistently safe, reliable and professional service to achieve this objectiveGiven the opportunity to welcome you aboard once again, I am confident you will experience the outstanding service and operational reliability we traditionally provide With kindest regards, Cindy [redacted] Corporate Customer Care [redacted] Tell us why here

Dear Mr***: I'm sorry your trip didn't go as planned From reading your email, I see we let you downThat's never our intention I regret we are unable to reimburse for your additional out of pocket expensePlease allow me to clarify our position, when there is a service interruption, we will offer you confirmed reservations on the next available flight If you choose to find other means to either return home or to get to your destinationWe are unable to reimburse the cost of any related expenses like prepaid hotels or missed events or car rentals We appreciate your understanding With that said, as a gesture of goodwill, I will send you a $electronic travel certificate to bring this matter to an amicable closeThe terms and conditions of the certificate will be sent via e-mail under separate cover within 3-business days Thank you for choosing United Airlines Regards, [redacted] Corporate Customer Care [redacted] Tell us why here

Dear Ms. [redacted] :I am responding to your complaint filed with the RevDex.com. I am sorry to learn of the circumstances that are preventing you from obtaining a higher Premier status in the Mileage Plus program.After contacting the Mileage Plus Service Center who handles the task of... assisting with all Mileage Plus issues, I have been advised that it could take up to 30 days for a Premier status to be updated once the spending limit has requirement has been achieved.We deeply regret the multiplicity of unpleasant events described in your email.Comments from our customers are valuable in evaluation our performance and on occasion assist when making positive changes in our organization.Your comments will be forwarded for internal review.Ms. [redacted] , as a Mileage Plus member your satisfaction is important to us. We recognize the loyalty you have demonstrated by making United Airlines your airline of choice and we wish to preserve that relationship. We will do our utmost to make your future contacts with us satisfactory in every respect. It is a privilege to serve you.Regards, [redacted] Corporate Customer CareCase: 9703667

Dear Mr [redacted] : I am sorry for the mis-information and confusion in regards to the refund of your taxes for your cancelled award ticketsWe receive your inquiry via the Revdex.com, case [redacted] Our records indicate each of the travelers received a refund for $ back to the original form of payment, which was the [redacted] credit card ending in ***I apologize you were told in error this would go to your [redacted] card We are never able to divert funds, and refunds always go back to the original form of payment, even if a card is no longer active, the bank supporting the credit card will receive the funds In this case you should have a credit with the [redacted] either on a new card issued under that account or if no new card was issued, then they will normally send you a check for the credit within a pre-set time frameYou may want to contact [redacted] and request a check to expedite your refund As a MileagePlus members, we hold your loyalties in high regard and again apologize for the inconvenience this misunderstanding has causedI would like to send you a goodwill gesture in the form of a $certificate for the inconvenience Please allow up to three business days for the certificate to arrive by email to you Sincerely, [redacted] United Airlines Corporate Customer Care Case ID [redacted] Tell us why here

Dear Ms [redacted] : I'm so disappointed to learn about our employee's actions Please accept my apologyYou should always have a positive experience with UnitedFrom what I read in your email, we have room to improveI'm going to send on your feedback to help us improve the way we provide exceptional customer service, with dignity, respect and professionalism on your next flightOnce again, I'm sorry for any inconvenience I apologize for the inconvenience you experienced when our published schedule changedI realize how frustrating this must have beenWe implement schedule modifications for a number of reasons, including the need to adjust to market and seasonal demandsAlthough we are unable to guarantee departure times will not change, we understand how such modifications can impact our customers' travel plans, and we remain committed to minimizing those inconveniencesAs a gesture of goodwill and in the interest of customer relations, I am authorizing an electronic travel certificate for $for your future I hope this will express our desire to provide you with the service you deserve The electronic travel certificate will be emailed to you separately and you should receive it, at this email address, in the next 3-business days We appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards, Cindy [redacted] Corporate Customer Care [redacted] Tell us why here

Dear Mr***: I’m sorry your flight didn’t reflect the service you deserved From reading your email, we let you downI’ll make sure to pass your feedback on so we can improveThat’s our first stepI’m also sending you an Electronic Travel Certificate, which will arrive via email in a few daysWe want to deliver a comfortable and on-time flightI hope your next one brings you that experienceOnce again, I'm sorry Thank you for your business and loyalty as a Premier Silver MileagePlus memberWe look forward to serving you on your next United flightRegards, [redacted] Corporate Customer Care [redacted]

Dear Joobong ***:I am not able to assist you with your lost bag without your baggage claim number you were provided when you reported the bag being lost.If you don't have that then provide me with the bag tag number when your bag was gate checked.Please accept my apology.We appreciate your
patience. Regards, Lisa ***Corporate Customer CareCase# ***

Dear Mrs***: The Revdex.com has shared your information with United Airlines Customer Care Department, and we appreciate this opportunity to address your concerns. I apologize for your disappointing experience. The customer’s interactions with our Reservations
representatives should be professional and pleasant, and I appreciate your letting us know about the manner in which the Reservations representative assisted you. Our goal is to create a positive experience with every customer interaction, and we are focused on delivering great customer service. I have shared your feedback with our Reservations team. With regard to your seat assignments, please understand that seat assignments are not guaranteed. However, we will do our best to accommodate individual seat requests. If you need further assistance with your upcoming travel, please be sure to call United Reservations at 1-***-Thank you for your patronage. We will make every effort to leave you with a better impression in the futureSincerely, *** *** Corporate Customer Care United Airlines Case ID *** Dear Mrs***:The Revdex.com has shared your information with United Airlines Customer Care Department, and we appreciate this opportunity to address your concerns. I apologize for your disappointing experience. The customer’s interactions with our Reservations representatives should be professional and pleasant, and I appreciate your letting us know about the manner in which the Reservations representative assisted you. Our goal is to create a positive experience with every customer interaction, and we are focused on delivering great customer service. I have shared your feedback with our Reservations team. With regard to your seat assignments, please understand that seat assignments are not guaranteed. However, we will do our best to accommodate individual seat requests. If you need further assistance with your upcoming travel, please be sure to call United Reservations at 1-***-1.Thank you for your patronage. We will make every effort to leave you with a better impression in the future.Sincerely,*** ***Corporate Customer CareUnited Airlines Case ID *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I EXPECT TO BE CONTACTED TODAY BY UNITED AIRLINES TO RESOLVE THIS ISSUE
Sincerely,
*** ***

Dear Mr***: I'm so disappointed to learn about our employee's actions at the airport in the baggage department Please accept my apologyYou should always have a positive experience with UnitedFrom what I read in your email, we have room to improveI'm going to
send on your feedback to help us improve the way we provide exceptional customer service, with dignity, respect and professionalism on your next flightOnce again, I'm sorry for any inconvenience I appreciate your business and loyaltyWe look forward to a future opportunity to provide the service you deserve on United. Regards, *** ***Corporate Customer CareCase# ***

Dear Ms***: The Revdex.com has shared your information with United Airlines Customer Care Department, and we appreciate this opportunity to address your concerns. We are sorry to learn you did not utilize your electronic travel certificate prior to the expiration
date. To clarify, all United electronic travel certificates are valid for one year from the date of issue. If the electronic travel certificate is not redeemed prior to the expiration date, it is considered void. Since your electronic travel certificate was issued on July 23, 2013, you had until July 23, 2014, to redeem the electronic travel certificate. As a one-time exception, we are providing you with a new electronic travel certificate. You will receive the electronic travel certificate under separate cover. Please allow at least 48-hours for receipt of the travel certificate via email. In the meantime, your patience is appreciated. Thank you for your business, Ms***. We look forward to welcoming you onboard United again soon Sincerely, Suzanne *** Corporate Customer Care United Airlines Case ID