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United Airlines Reviews (3905)

Complaint: ***
I am rejecting this response because: The way you treat your passengers is abhorrent and exceptional disrespectfulAt LEAST when you get to fly on YOUR lovely airline you can just beat the *** out of us passengers, take our seats and throw us on the tarmacBest regardsP.SA former United customer
Sincerely,
Teresa ***

Dear ***: I'm sorry you're disappointed with our ticket pricesI understand your point of view and would like to share some insight on our pricingWe consider historical sales data, available inventory, local events, and even our competitor's pricing to determine our own faresThese
factors are monitored on a daily basis so we can remain competitive and quickly make any adjustments, if neededFares can fluctuate and we suggest you visit our homepage for more informationUnited Airlines is focused on meeting your expectations and providing you with a positive experience each time you fly with usThis feedback helps us improveWe appreciate your business and look forward to serving you on your next United Airlines flightRegards, Faye *** Corporate Customer Care Case# *** Tell us why here

Dear Mr. ***: We received your letter from the Revdex.com regarding you recent trip with us. I am very sorry to learn of your flight disruption and unpleasant experience when you were scheduled to traveled with our Star Alliance Partner (AC) on April 14,
2018. Based on the events and behaviors you described, I regret you did not receive the level of service you have come to expect when traveling with United Airlines. We realize the severe weather on this day affected many of our passengers and flights traveling to/from YYZ. Our team members are highly trained in rebooking alternate flights to minimize any inconveniences, however United Airlines has limited access to availability on Star Alliance flights and other carriers when flights have been affected by uncontrollable events. Please be assured, it is never our intention to deliberately cause you distress of any kind Generally compensation is not offered when flights have been delayed/cancelled due to Extreme Weather conditions, Air Traffic Control, or Uncontrollable Events. However I do realize your flight experience was disappointing, and as a gesture of goodwill, I will send you and MsStingle each an Electronic Travel Certificate for you to utilize towards your next ticket purchase on United Airlines. Please allow to business days for processing. Your Electronic Travel Certificate will arrive in a separate e-mail containing details on how to redeem your certificate We do want you to know that our airport station managers, operations, Star Alliance teams and senior leadership spend a good deal of time reviewing comments from you and other customersWe realize that you have a choice of carriers; however we would like to continue our business relationship with you. Again I apologize we have not met your expectation, and we ask that you give us another opportunity to regain your trust As MileagePlus members your business is very important to us. Please know that are working hard to build an airline that will earn your confidence and approvalWe appreciate your loyalty, and we look forward to welcoming you on board a future United Airlines flight Regards, *** *** Corporate Customer Care Case ID - *** Tell us why here

Responses here are not acceptable, United has no reason to not refund the points back to my accountThey are trying to get me to accept a much lower value option in lieu of thisThe points are worth far more towards a flight or rental cars than dollars and I never would have consciously booked a flight one way if I knew the return would cost more than a way flight (obviously this is not right)United is attempting to steal the points, and they are in no worse situation by refunding them and letting me use themI have given them a lot of business and am tired frankly of their inability to have flights leave on time and poor serviceBut this particular item is simply them not wanting to live up to commitments and to take from a high paying customerThey are a huge company trying to not refund points because they are afraid only that I will use them on another flight that is realRight Now this flight is clearly useless and I had to book a separate one for my vacation. It is really hard to believe that they do not understand this. Complaint:
I am rejecting this response because:
Sincerely,
Stephen ***

Dear Mr***: The Revdex.com has shared your information with United Airlines Customer Care Department, and I am sorry to learn about the difficulties you have experienced with redeeming your electronic travel certificate. The electronic travel certificate is valid only toward
a ticket purchase, and maintains a validation period of one year. Note that you may apply the certificate toward the ticket purchase of anyone you choose if you are unable to buy a ticket for yourself. Please be sure to review the terms and conditions of the travel certificate which provide more details at your convenience. If you should need assistance with redeeming your electronic travel certificate online, please do not hesitate to contact Web Support via email at ***@united.comWe are grateful for your business, and we look forward to welcoming you onboard United again soonSincerely, Suzanne *** Corporate Customer Care United Airlines Case *** Tell us why here

March 7, 2017Dear Mr***:The Revdex.com has forwarded your correspondence to our attentionI'm sorry you're disappointed in our fees Our records indicate you purchased non-refundable tickets for your travelAs part of the ticket's rules, there's a processing charge for
any changesDue to the circumstances of your request to change your travel date, the change fees were waivedApart from the change fee, you would have to pay for any price difference if the same discounted fare isn't available, which is what happened in this caseIn looking at your ticket, I see you paid a difference in fareAlthough the charges are accurate, I understand how they may be confusing I apologize for any misunderstanding and I'll make sure to report your feedbackWhen booking your next flight, let us know and we can research tickets with fewer restrictions We appreciate your business and look forward to welcoming you on board a future United Airlines flight. Kind regards, Judith ***Corporate Customer CareCase ***

January 26, 2017Dear Mr***:The Revdex.com has sent your reply to my attention.As previously stated I, again, located an alternate MileagePlus account number, ***, that is connected to your original account number, ***The new account number shows as active and has miles showingThat being said, this must be handled directly with you and a MileagePlus representativePlease refer to the account number, *** when speaking with themAs security procedures have changed, it is necessary for the MileagePlus member to speak directly with the representative.Thank you for your understanding.Kind Regards,*** ***Corporate Customer CareCase ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. United's reponse that this was a "miscommunication" is incorrect. Nonetheless, I appreciate United following through on their original commitment
Sincerely,
Garry ***

Dear Ms***: I am sorry for the service you had from the Newark Airport staff Please accept my apologyYou should always have a positive experience with UnitedFrom what I read in your email, we have room to improveI'm going to send on your feedback to help us improve the
way we provide exceptional customer service, with dignity, respect and professionalism on your next flightOnce again, I'm sorry for any inconvenience I appreciate your business and loyaltyWe look forward to a future opportunity to provide the service you deserve on United Regards, *** *** Corporate Customer Care ***

Dear Ms***:I am responding to the correspondence you forwarded to the Revdex.com. I am sorry to hear your flight was delayed on May 02, and I understand your frustration. I realize you arrived in San Juan much later than scheduled due to the lengthy delays and I
apologize. As a goodwill gesture I have issued you a $electronic travel certificate that will be emailed to you in a few days. I hope you will use the certificate and give us another opportunity to serve you better on a future flight with us!Please email us back anytime and have a nice day.Regards, Susan ***Corporate Customer CareCase: ***

Dear Ms***: I am responding to your correspondence addressed to the Revdex.com. I'm sorry to hear that Kym *** can't travel in January and for the frustrations you experienced trying to resolve this concern. I understand you would like to allow another person to
use their ticket; however, these tickets are nontransferableThe passenger whose name is on the ticket has one year from the date of issue to exchange the ticket. To authorize an exception kindly provide a statement from Ms*** relinquishing her rights to her ticket, a copy of her drivers license and cancel the reservation (D4TQYF) so we can process a refund. The ticket refund would be processed back to the original form of payment. If you prefer you may email this required documentation directly to my attention (Case ID ***) at [email protected]. We appreciate your business and look forward to serving your future travel needs.Kindest Regards, Laura ***Corporate Customer CareCase ***

Dear Ms***: I am so sorry you have not yet been reunited with your propertyCustomer Care received the details of your email from the Revdex.com. I have contacted our Baggage Resolution on your behalf, the agent I spoke to was familiar with your inquiry and advised
the search for your phone is on going. We make every effort to return lost articles; normally, a search for an item lasts up to 30-daysAll lost items are sent to the Houston center for both an automated and a manual match process. Regretfully, we must decline your request for reimbursement for your lost item, as we are unable to replace items left at the airport, and exclude any liability for electronic devices. Thank you for your patience as we continue to attempt to locate your propertyWe value your decision to fly United Airlines and hope to provide a better customer experience when we have the privilege of serving you againSincerely, *** ***United Airlines Corporate Customer Care Case ID ***

Dear Mr***:The Revdex.com has forwarded your correspondence to my attention for response. We appreciate this additional opportunity to address your concernsI would to express our sincerest apologies for the many inconveniences that you endured with trying to change your
tickets. We truly appreciate you taking the time to point out the issues that you encountered as we work hard to correct problems brought to our attention. We understand how disappointing this was for you and we apologize for the factors that contributed to your overall dissatisfaction. Although we can't undo what you experienced, we can work to correct it. Your feedback and experience has been recorded and will be reviewed and addressed internally. I realize my apology cannot erase what happened, but I hope it helps to know we take your concerns very seriously.As a one-time exception I have documented your Reservation confirmation number *** with my authorization allowing the waiver of the $change fee per person. Please contact our Reservations specialist to complete your change We at United apologize for the inconvenience and thank you for bringing this to our attention. Your business and satisfaction does matter to us.Regards, *** ***Corporate Customer CareCase: ***

Initial Business Response /* (1000, 5, 2015/08/28) */
Dear Mr.***
I am responding to your complaint filed with the Revdex.com
Please accept our sincere apologies for any confusion regarding the refunding of your groups First Class upgrades
Our records indicate due to
a late arrival at the Las Vegas airport, we rebooked your group for the next available flightI am sorry we were not able to offer you the First Class upgrades on the new flightTherefore, I have initiated a refund in the amount of $for each personThe charges are being refunded to the original form of payment which each person used
Mr ***, thank you for choosing UnitedWe hope that you will allow us the privilege of serving you again
Regards,
***
Corporate Customer Care
Case: XXXXXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint:
The company has continually failed to refund my money back to my credit cardClearly, I am contacting United because they claim to have "refunded me" but when I contact my card issuer no refund appears on my accountFurthermore, they suggested I visit the United.com website to check my refund status but upon plugging in the confirmation number or ticket number it says there is no such result.Do not tell me to call my bankThere is no REFUND
Sincerely,
Joseph ***

Dear Mrs***:I sincerely apologize that your checked in baggage was damaged. The agent that you spoke with did advise you correct information as United Airlines is not liable for damage to check in baggage as follows:United is not liable for the destruction, loss or damage of any baggage
caused by its inherent defect or poor quality as well as the following conditions that result from wear and tear:Minor cuts, scratches, scuffs, dents, dirt and stainsDamage to wheels, feet or extending handlesDamage tofragile or perishable itemsDamage because of over-packed baggageLoss of external locks, pull straps, security straps or zipper tabs This information is on our website at www.united.com. I have provided the link for you which is as follows: https://www.united.com/web/en-US/content/travel/baggage/damaged.aspxUnited does would not reimburse you as we are not liable for the damage to your baggage. As a goodwill gesture I have however authorized an electronic travel certificate for you in the amount of $25.00. The certificate will be sent to your email address within 24-hours. The certificate is valid one year from the date of issue. The terms and conditions are clearly printed on the certificate and I am certain that you will find the certificate convenient and easy to useMrs***, United Airlines does appreciate your business and we do look forward to serving you on your next United flight. Thank you for your service.Regards,*** ***Corporate Customer CareCase ***

Dear Ms*** Your correspondence addressed to the Revdex.com has been forwarded to my attention for review. Please accept my apologies for the disappointment you have expressed regarding your refund of the unused segment of your ticketsPlease understand that according
to the Fair Credit Billing Act, we are only able to issue a refund to the original form of payment. Records indicate the refunds have already been processed and issued back to the *** account ending in *** Please direct any further questions to the financial institution that issued the card and their policies on how they will handle any credits that may appear. Ms*** your business and satisfaction are especially important to us. We understand the value of your decision to fly with us and we'll make every effort to leave a better impression when we have the privilege of serving you again Best regards, *** *** *** Corporate Customer Care***
*** *** ***
*** ***

Dear Anthonia, The Revdex.com has shared your information with United Airlines Customer Care Department, and we are sorry to learn of the circumstances which prompted you to change your ticket. United Airlines is not privy to all of the terms and conditions associated with
tickets purchased through other websites or travel agencies. As such, any itinerary changes or ticket refunds need to be done through the original booking source. Please contact *** for further assistance concerning the airline ticket you purchased from them. Thank you for your cooperationSincerely, Suzanne *** Corporate Customer Care United Airlines Case ID

Dear Joaquim ***, Your refund request for the outbound portion of your flight has been forwarded to United Refunds Please allow us 3-business days to process your requestUnited Refunds will send you an update after that time We appreciate your
business and look forward to welcoming you on board a future United Airlines flightRegards,Lisa ***Corporate Customer CareCase#

Dear *** * ***:I'm responding to a email forwarded to us from the Revdex.com. When you redeem miles or a certificate for an upgrade, you may be placed on waitlist when space is not available. If your upgrade has not cleared, at hours prior to departure, waitlists
will expire and automatic processing of upgrades will continue. As customers check in, they will be placed on an airport upgrade standby list. This standby list will clear after cheis closed, and is based on *Premier status of redeeming account, *fare class and *time of requestThis information and policy is outlined in the Terms and Conditions of the MileagePlus Program and our Contract of Carriage. Please contact one of our call center professional in you need additional clarification or information on this policy.We appreciate your business and look forward to welcoming you on board. Regards, *** ***Corporate Customer CareCase: 104***

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