United Advisors Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I filed an initial complaint with the Revdex.com against UAG this past May I had the same complaint...the company was charging me every month and would not answer my phone calls nor return the messages I leftOnce I filed a complaint I received a phone call from a representative at UAGHe refunded me a few months fees and promised to handle my accountHe told me to send him my last two paycheck stubs via email and he would handle getting my student loans consolidated and help me qualify for the income contingent repayment optionHe told me to call when I received a letter in the mail saying I needed to pick a repayment optionI emailed him my paycheck stubs and called when I received the letter he was referring toThat was over weeks agoSince then I have left messages for the same individual on his extension and tried calling UAG directlyNo one answers the direct UAG line and their answering machine is full so I cannot leave a messageI stopped payment this month on the automatic payment UAG chargesI need them to call me back so I can cancel business with themI have a new consolidation loan, a full payment is expected to be made by August 1st, and this is not what the representative and I spoke aboutHe never returned my calls to explain to me how to do the income contingent payment optionNow I am stuck in a repayment amount that I am unable to pay.I want UAG to contact me so I can cancel my automatic withdrawl with them and I want a COMPLETE refund of everything I paid this yearI am contacting the new loan company directly to see what I can do to get my payment lowered each month, since UAG refuses to return my repeated calls
Regards,
*** ***

*** ***,
If you re read the response from UAG the sentence about accountant is an exampleUAG does not have an expertise in taxes and does not give any adviseWhat was said is You can do your taxes and student loan consolidation on your own but some people opt to hire a company to assist themWhen the account was attempted on 1/26/the password did not workUAG cant call the lender to reset the password and we need the assistance of the client to soThe disclosures clearly state there will be some time UAG will need the assistance of the client and it is important to respond in a timely mannerUAG processes the renewal and does the program placement but does not make the payment to the servicer clearly stated in the disclosures signed as wellI have closed your GTX and UAG account at this time If you have any further questions please give us a call.
Kind Regards,
United Advisors Group LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The representative at UAG whom I have dealt with refused to look into the issue I expressedThey have denied all responsibility without even looking into my concernI was advised to falsify information on future applications by the financial advisor at UAGIn light of this advise and repeated lies made by this UAG employee (all of which I have digital proof), I was uncomfortable with whom I was dealing with and asked for a phone number and email of her manager/supervisorWhen I asked to be put in contact with a manager or supervisor, their response was to close my account and dismiss meI was offered $140, to which I expressed was a mere 1% of the financial loss that I am asking UAG to recognize and resolve.My initial concern was never looked into
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The representative at UAG whom I have dealt with refused to look into the issue I expressedThey have denied all responsibility without even looking into my concernI was advised to falsify information on future applications by the financial advisor at UAGIn light of this advise and repeated lies made by this UAG employee (all of which I have digital proof), I was uncomfortable with whom I was dealing with and asked for a phone number and email of her manager/supervisorWhen I asked to be put in contact with a manager or supervisor, their response was to close my account and dismiss meI was offered $140, to which I expressed was a mere 1% of the financial loss that I am asking UAG to recognize and resolveMy initial concern was never looked into
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I filed an initial complaint with the Revdex.com against UAG this past May I had the same complaint...the company was charging me every month and would not answer my phone calls nor return the messages I leftOnce I filed a complaint I received a phone call from a representative at UAGHe refunded me a few months fees and promised to handle my accountHe told me to send him my last two paycheck stubs via email and he would handle getting my student loans consolidated and help me qualify for the income contingent repayment optionHe told me to call when I received a letter in the mail saying I needed to pick a repayment optionI emailed him my paycheck stubs and called when I received the letter he was referring toThat was over weeks agoSince then I have left messages for the same individual on his extension and tried calling UAG directlyNo one answers the direct UAG line and their answering machine is full so I cannot leave a messageI stopped payment this month on the automatic payment UAG chargesI need them to call me back so I can cancel business with themI have a new consolidation loan, a full payment is expected to be made by August 1st, and this is not what the representative and I spoke aboutHe never returned my calls to explain to me how to do the income contingent payment optionNow I am stuck in a repayment amount that I am unable to payI want UAG to contact me so I can cancel my automatic withdrawl with them and I want a COMPLETE refund of everything I paid this yearI am contacting the new loan company directly to see what I can do to get my payment lowered each month, since UAG refuses to return my repeated calls
Regards,
*** ***

This complaint had been resolved and the client is moving forward with UAGThe client was sent PSLF paper work (public service loan forgiveness) due to her employment AS soon as it is received back it will be processed with the lenderThe consolidation is still
pending with the Department of EducationIf you need any further information please reach out.
Kind Regards,
United Advisors Group LLC

This client was cancelled outThe consolidation was cancelled by the department of education and lenderA refund of $was sent to the clientThank you for your time.Kin regards,United Advisors Group LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
First I would like to say that there is nothing that U.A.G can say that would convince me otherwise that there services are confusing and unproductive I would not recommend it to anyone. After fruitless attempts to contact them they finally contact me but only because I complained to the Revdex.com and had the audacity to ask me to r***rse my complaint without any solution to my issues. This has been an ongoing issue but what topped it off was that money was taken out off my account using another company (GTX) without any notification to me and basically told me that this could be done if they choose to do so I have no letters no e-mails to that effect. .I may have signed a waiver but there must be some type of notification to the payer. The representative I spoke to did not offer any explanation except that they have more then they can handle in call volume and that the problem was fixedWell I tried contacting them after the fact and still no changeI have decided after some research that I no longer need there services and reli***d to know that I only have to work with one company in order to pay my loans not two or three that only want me to pay there fees and not my loans. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis was NEVER told to me. Mr*** did not tell me that I qualified for a $payment. If that is the case, why did Fedloan.gov report that I was past due and no payment was ever made on my account since December of when they acquired my loan? When logging on to my account, my monthly payment was $a month not $0. It was also never told to me that my payments still counted towards the discharge of my loan. Yes, I was rude to Mr***, who continued to talk over me as I was attempting to get answers to my questions. Yes, I did tell him to shut up and did call him a *** *** He and his company took money from me! I was completely upset! Yes, I do know how the program works and I know after investigating the status of my student loans, that my income based repayment plan which I sent UAG the paperwork for in September of for including my current pay stubs and tax information from was never submitted as stated it would be. Again, since Novof I have been making monthly payments to UAG through Secure Account Services with the promise that my monthly student loan payment was being made on my behalf. This was clearly never done. Taking money for services that were never completed sounds like theft to me. If my monthly payment was indeed $a month, why was UAG collecting monthly payments from me in the amounts varying from $to the most recent payments of $per month? Where did this money go? Obviously not to pay my student loans as stated it would in the contract that I signed in Nov2013.
I was not up for renewal as of April 2015. I was up for renewal as of Jan1, 2015. UAG contacted me in Septof and asked me to provide my income, and tax information so that they could begin the process of renewing my income-based repayment program. April of means nothing, other than a date that UAG is putting out there. Being days past due had nothing to do with a renewal in April of 2015. It means that UAG did not pay my loans and hadn't since they were consolidated with Fedloan.gov in Decof 2014. Nor did they pay my loans prior when they were with Great Lakes Loan Servicing and Navient. Both organizations verified that no payments in any amounts were ever submitted on my behalf since I signed up with UAG.
Since Novof I have paid $to UAGI was able to get a refund back from Secure Account Services who was the trust company who held my money. However, there was only $in the account. I was also able with the assistance of my bank to file a bond claim and get two payments of $back for a total of $300.40. This leaves $which was taken and unaccounted for. I have reviewed my contract several times and UAG is in clear violation of it.
It should also be noted that since I canceled my account with UAG on 6/17/15, and told them they are no longer to have access to any of my accounts, UAG attempted to illegally log into my Navient online student loan account to change my address back to the address of their company in Irvine, CA. Navient caught this activity and contacted me immediately. UAG does not have permission to access any of my student loan accounts. With Navient's assistance, I am reporting to the US Deptof Education that my account was accessed without my permission
As far as contacting an attorney, yes I have. I have several written complaints sent out to many different state and federal agencies that will be investigating the alleged fraudulent activity. Also, as far as making threats, there were no threats made. The fact was stated that I would contact an attorney, which I did, and follow up on the options that I have in order to file complaints against UAG which again I completed. While I admit that I could have handled myself more professionally on the phone, I do not dispute the fact that $was taken from me and I want that money back.
*** N***
Regards,
*** ***

I was contacted several years ago by United Advisors Group to help make my student loans for my son more affordableThat they had contacted Sallie Mae and changed Sallie Maes emails from my email to theirsThey took so much money out of my bank on auto pay every monthAccording to my income and what I was paying outThe first year they put $700+ back into the account saying that it was just over payment., In all the years I have been dealing with them, they have not sent one penny to Sallie Mae for any of my student loansTo me that is theftThey lied to me that they where paying any money toward the student loans

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***

This client was canceled out on 2/9/not wanting to renew after year one in the programA refund of $was issuedThe previous fees paid were for year one of our service and everything was done correctly and no refund is necessary This income based program is reapplied for annually through the Department of Education as the programs are income basedThis clients situation changed many times over the past year as far as income so the program changed for herUAG has don't nothing wrong and canceled the clients account as requestedIf you need any further information at this time please reach out.
Kind Regards,
United Advisors Group LLC

The client is responsible for their current student loan payments until the new consolidation goes throughThe clients needs to keep making lender payments until the consolidation is approved through the Department of EducationThis is clearly
stated on the contract signed by the client with UAGI have attached proof that UAG processed the consolidation on behalf of the clientShe spoke to Eve an employee and wants the rest of her fees paid refunded even through UAG did the workShe has been refunded a portion alreadyLook at the attached documents and let us know if you need anything else at this time.
Kind Regards,
United Advisors Group LLC

This client signed up with UAG to provide a service which is to help process your consolidationUAG is a document prep companyIf UAG was unable to assist you
in getting your consolidation finalized you would
receive a full refundThe refund of $was given as a courtesy
The consolidation was submitted and cancelled for lack of income; feel free to call them at the DOE and they will tell you the same at 800-699-Fed Loan/DOE mailed a notice out directly to you, the first to old address in ID and
then again second to your new address in CABoth are request asking for proof of incomeIf the client would have sent his income to UAG or Fed Loan Servicing the DOE when you received the letter, your loans would have been
consolidated by 9/19/He would have been out of default, and his taxes would not have been withheldThe loan details show that you have been in default since 10/3/When you call Fed Loan, the
department of education, or your collections agency, they will confirm that you should have been having 25% of every paycheck you received since 10/3/2014, as well as your taxes, garnishedAt this time the clients account has been closed and a courtesy fund has been made If you have any further questions please let me know Kind Regards,
United Advisors Group LLC

United Advisors Group has no control of the consolidation once submitted that is all the Department of Education and current servicerPayments cant be made on the consolidated loan until a consolidation has gone throughIn this case the consolidation did not go through so no payment could be made yetthe client is responsible to pay the current student loans until the consolidation goes through. Kind Regards,United Advisors Group LLC

This client is made that she received a higher payment then she was quoted when she signed up for UAG servicesOriginally she said she made $30,annually which she signed a income documentation letter at the timeOnce we received her income she actually makes $48,which changes he payment a bunchUAG cant negotiate any payments with the servicer. The program is based off the income and household sizeThis is why we have the client sign a letter form the start to give the most accurate information possibleI have attached the income verification signed by *** *** for your recordsShe was in a year graduated program for $a monthShe is now in a year program for $She will pay her loans off years earlier and save money long termThe Department of Education program are all based off the individuals income
This account has been closed and there is longer a working relationship with UAG and this client
If you need any further information please let UAG know
Kind Regards,
United Advisors Group LLC

This client file has been closed and canceledThis client is upset that his payment came back higher than he thought it would beThe Department of Education income based program are based off the current income. This client told AUG he made $20,and signed a income verification
document stating so The client states he never said $20,but he signed forHe said he makes $20,000-$25,When we received his actual pay stubs he makes $27,UAG can only go by what the client states until we get proof this story does not add up on the clients behalfRegardless he is still saving money from his previous paymentsPlease let UAG know if you need any further information. Kind Regards,United Advisors Group LLC

I would like to retract my complaint. I was contacted by AUG yesterday, and their representative *** is currently working with me. He has filed for a complete refund of my money and is
working closely with me in regard to consolidating my student loans I apologize for any inconvenience this has created and I thank you for your time *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am submitting the rebuttal due to the fact that Nelnet is that when I contacted uag my loans were paid to the student loan service after contacting uag the loans were turned over to Nelnet. I payed them for awhile then I turned in papers for disability forbearance they told me I would not have to make any payments while this was in forbearance, I was at the understanding that while it was in forbearance that the payments would drop from almost $a month to $a month for years and then the loans would be forgottenafter contacting Nelnet they informed me that there were no payments due or been paid at that time in till they were done with there investigationIt was my understanding that the $was toward the loans then they would be forgotten after years, then Nelnet contacted me and told me if I didn't turn in proper paper work for disability forbearance then the payments would got to the original amountI hope this is what you need from me
After I sent last correspondence to you I checked in to a few things, it states in there letter and contract that UAG would handle all correspondence on the student loans but they did nothing I was never contacted by them and I to send everything to Nelnet, As of 1/6/UAG says they will close my case and no longer take care of this matter but on 1/21/they still tried to take the money from our account and also in there letter to you they keep referring to me as she/her that tells you they don't know what is going on cause I am a man not a womanduring the time UAG was suppose to be working on this I never heard from them once so I feel they were not doing there job