TrueAccord Reviews (%countItem)
TrueAccord Rating
Address: 16011 College Blvd Ste 130, Lenexa, Kansas, United States, 66219
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No one likes working with collections. The couple times I spoke to people, they were pleasant and easy to work with. I received constant communications and reminders about my balance and upcoming payments. When I changed jobs, it was easy to change my payments to reflect my new pay schedule.
Wonderful! The emails you sent were actually something I did not want to "close my eyes" and ignore. People genuinely want to pay on their debts but sometimes do not have the means to do it or cannot deal with all of the harassment from creditors. You made it easy and allowed me to make comfortable payments. This has been a good experience.
myself and my husband both hold several accounts through your company for many different types of collections. This particular transaction was very good, easy to deal with and was on target with everything your company said it would be. However, I still have several accounts to finalize through TrueAccord and find it difficult to keep up with several accounts when having to have a different email for every account, instead of being to have all the accounts under the individual person's name as in a whole. I could only hope in the near future your company could work on this.
Awesome company makes paying debt easy and lets you do it how you want to!
TrueAccord is very easy to work with the company . They worked out a plan to pay a debt back with no financial hardship to me on my fixed income. They are a good company that does work with you.
The company has always been professional. I have NEVER dealt with any other collection company that was. These people are very accommodating, I’ve never been called by someone yelling at me. Two thumbs up.
Made a payment plan that was very convenient for me. Paid off my debt in about 5 months. Very easy to work with, unlike these other debt collectors.
Friendly representatives. Easy to website. Very willing to work with you on payment plans
was very rude and disrespectful as I was trying to get information referencing an account that was recently felecting on my credit report. Their is no reason that this agent should be disrespectful or rude to customers inquiring about accounts they are reporting as negative. I asked to speak to to her manager and she stated, "I one is available" and then placed me on a long hold and subsequently hung up. This is no way to treat customers.
At TrueAccord we pride ourselves on the way we treat our consumers and from your review and our subsequent investigation you did not receive the experience you deserved. For this, we are truly sorry. We have taken swift action to ensure this will not happen again. At TrueAccord, we pride ourselves on the way we treat our consumers, and from your review and our subsequent investigation, you did not receive the experience you deserved. For this, we are genuinely sorry. We have taken swift action to ensure this will not happen again. At TrueAccord, we pride ourselves on the way we treat our consumers. From your review and our subsequent investigation, you did not receive the experience you deserved. For this, we are genuinely sorry. We have taken swift action to ensure this will not happen again.
Please contact us at *** if we can help you in any way. Thank you for your review.
True Accord has truly been a blessing to me and my family. Allowing us to pay back an outstanding debt in smaller, more affordable monthly payments. Do not be afraid to work with them. They are professional and caring. When times got hard, I reached out to online payday/installment loans. I struggled to pay these back as the payment from each bi-weekly paycheck was very large. Two of these loans were turned over to TrueAccord. I have since already paid one off, and will begin paying on the other shortly. They are wonderful to work with, allowing you several different options for paying back your debt. If the options they give you still isn't affordable to you, they will allow you to tell them what you can afford. For me, although it will take longer to pay off, paying a very small monthly payment to them has worked wonderfully. I have peace of mind, knowing I am paying down my debt. Again, fantastic company. I cannot say enough great things.
I appreciate your working with me to get that debt paid off. I admit I was skeptical that this was going to work out, but it went exactly as I was told it would. I held off on a 'review' until the debt actually left my credit report, which it did less than a month after my last payment. I would have given 5 stars had I gotten an actual answer when I emailed questions rather than a phone number. Thanks again!
They send friendly reminders and payment plan options that make the process much easier (especially for forgetful people like me).
worked out a good payment plan. professional and caring. I would recommend this company.
The rep I talked to in order to set this payment plan up was so very nice and accommodating. He made the process so fast and easy and treated me with respect and kindness. I was and am very pleased at how this transaction was processed.
Great experience - no problem at all.
Very poor!!! Account has been paid off but it is still showing on credit report as a derogatory mark. I have had dispute the status.
Thank you for taking the time to provide this feedback. TrueAccord does not credit report and has no control over updating your credit report. Please contact your original creditor. We can also help you by providing proof your account was paid off. Please send us an email and let us know how we can help.
They patient and willing to work with me on settling my debt. I really do appreciate it. I
Awesome company. This is how debt collectors should be and more people would pay their debt. They work with you they don't force you. Very helpful,courteous,and understanding that you do have a life and things happen. Recommend highly
On June 1st 2019 I got an email from *** at TrueAccord stating I owed a debt that I never opened or was aware of. in the email it listed for full name, home address, account number and amount I allegedly owed to L *** bank. This email address is used for business purposes and several of my employees saw this false information and I at no time gave this company permission to use this email address. One June 2nd 2019 I emailed back requesting validity of the debt so I could file a police report for identity theft and got no response from *** or any one from TrueAccrod. I waited until June 8th 2019 and emailed again with a 2nd request to validate the debt letting them know that I needed to file a police report and that I feel they are harassing me. Please note this is the first time I was ever notified that this was an account that was opened in my name. On June 19th I placed a call to TrueAccord at (*** and gave my information to the representative that answer the phone and asked for them to send information of the debt so I could file a police report and that I am officially disputing the validity of the debt. I was called a "Loser dead beat" by the phone representative whom refused to tell me their name and when I told them I wanted a copy of the recording of the call they stated they have he said they will not have that because he is getting it deleted and that he is going to personally sue me in court. He went on to say I will never be able to prove this conversation ever took place and laughed at me as I kept asking for a supervisor and he hung up. This is totally illegal and unacceptable and no one should have to be treated like this at anytime. I also told them to cease all communication expect for in writing before he hung up and he said they will never stop contacting me as I am a "Loser dead beat".
On June 20, 2019, TrueAccord, Corp. received the Revdex.com complaint filed by ***. We take every complaint seriously and wish to resolve this matter amicably.
As an initial matter, we apologize for the delay in our response. Due to the summer holiday we were unable to conduct this investigation quickly enough to respond by the initial deadline.
TrueAccord started in 2014 as a collection agency built to fundamentally change collections into a recovery and reconciliation process. One of our guiding principles is treating our consumer-customers with dignity and respect. We are a licensed and bonded agency. TrueAccord is accredited with the Revdex.com. We maintain a full-time, internal compliance department that established our policies and procedures to exceed the minimum regulatory requirements of the state, federal and local laws governing collections. Our in-house training program instructs our agents on these policies, including annual refresher courses.
We appreciate the opportunity to address ***’s concerns. TrueAccord does not own the account in question. On March 9, 2019, our client placed the account in our office for collection. On April 1, 2019, we emailed *** an initial communication detailing the balance, current and original creditor, and details on how the account could be disputed. The email address to which we sent the communication is the email provided by the current creditor.
On June 2, 2019, *** emailed us to let us know he knew nothing about this account, alleging identity theft and requesting debt validation documents.
TrueAccord replied to his email on June 6, 2019, with the steps of our fraud investigation process. The agent paused collections on the account and requested that he provide additional information such as the *** police report, or other information our client could use to investigate the fraud claim. Our email response provided steps on how *** could go about providing this information. We did not receive any additional documentation from ***.
When a customer disputes an account (or requests account documentation) all collection communications stop until documentation has been provided to the customer. As these documents are provided by the current creditor, a request can take up to 30 days to process before the documents are provided.
*** did email us again on June 8, 2019, to again request debt validation. In this communication, he indicated that he felt harassed. Our agent treated this communication from *** as a request to cease and desist communication.
Therefore, the agent updated the account notes with the information, closed the account on June 12, 2019, and returned it to the current creditor.
Per company policy, all calls are recorded and saved. There is no ability for an agent to turn off the recording or to delete call recordings. We have no record of any calls on the account at all, no outbound calls and no inbound calls. ,
TrueAccord requires all agents to treat customers with the utmost dignity and respect. We have regular trainings and call monitorings to ensure agents adhere to our strict requirements. As we cannot find any call that *** describes, we would request more information so that we can continue to investigate and uphold our standards. We need to know the date and time around when he believes this call occurred and what number he called from this will allow us to thoroughly search our call records. If *** could email this information to l*** we would greatly appreciate it. We are committed to high standards and have a progressive discipline system, up to and including termination for anyone who does not comply.
As a final matter, TrueAccord does not report to the credit reporting agencies. If this account appears on ***’s credit bureau report, we suggest that he reach out to the credit reporting agencies directly.
If *** has additional questions about his complaint, he can contact us at
cared about me and gave me lots of chances to make things right, thank you for your patience and standing by me. Regards