The Nerd Cave LLC

The order was refunded on September 21, 2016 at 11:46am

I am having the same issue as everyone else on the site. Ordered product and can not contact the company. No shipping confirmation or order confirmation at all. SCAM! That was a large portion of my son's Christmas present.

The order has been refunded in full

I had ordered an r2d2 3D night light back at the end of August. It said it would take 4-6 weeks to receive,which I thought was fine as it gave plenty of time to get here for my boyfriends birthday. It is now October and I still have not received anything. I tried calling but their recording says no support agents available. It took me to send an email for them to tell me they were out of stock and I would be getting a refund. I told them this is not acceptable as I had ordered this item almost 2 months ago! They stated they were sorry but they cannot send me the canvas I had ordered. I told them I did not order a canvas and now I'm just getting the run around and constant apologies and statements that I will be getting my money back, which I still have not seen!!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I checked with my credit card company and the credit is there.
Sincerely,
[redacted]

The order was refunded on September 25,...

2016 at 6:10am

Unfortunately, we have received a chargeback, and can not issued a refund. However, if the chargeback is cancelled, we will gladly refund the order while it is shipped.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and while I wholeheartedly disagree with their business ethic and their absolute lies even in their response to you (shipping took two months and then was sent 2 day expediated shipping from a factory in the [redacted]t), a chargeback was initiated through [redacted] and a refund has been initiated on their business end, after 3 full months of debating and bickering with Vita, the hero of The Nerd Cave. I would also like to mention that this company, to avoid their formal complaints by YOU, their local Revdex.com, has rebranded as [redacted]r. I suppose you need this last line, so fine, I find that this resolution is satisfactory to me. 
Sincerely,
Robert Bigley

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me as long as I receive the full refund from Nerd Cave. As stated in the complaint, they were only going to provide a much smaller discount.
Sincerely,
[redacted]

I received a credit to my credit card from Nerd Cave. No item has been received yet Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Your order has been cancelled and refunded. We apologize for the issues you have faced.

The Nerd Cave posted an ad for a 5 part canvas on [redacted]. I was greatly interested in their products. I have been waiting for my product since June. I have sent four emails, to which the firm has only replied to one. I have called, but each time an automated service answers asserting that no one is available. I am not sure that The Nerd Cave will actually ever deliver my product. In any case, find a better firm.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'm currently waiting for the refund to appear into my...

bank account. I have received an email stating that I would be refunded. 
Sincerely,
[redacted]

Good Day. Here is your tracking number [redacted]
sans, sans-serif;">[redacted] . As an apology for the long wait I have refunded 15%.

The order has been refunded and reshipped. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint[redacted]
I am rejecting this response because:
after three months I finally get the item and it was not what I ordered so now I requested full refund.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The Nerd Cave responded this morning to my email with no mention of refund. They said the product was being shipped (again) but suddenly after filing this complaint with you they...

provided a tracking number. And, until I see a refund submitted to my bank account, I'm not inclined to close this inquiry. 
Sincerely,
[redacted]

Your order was cancelled and refunded on October 23, 2016 at 3:54am

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]d find that this resolution is satisfactory to me.
Sincerely,
[redacted]