The Nerd Cave LLC

Complaint: 1[redacted]
I am rejecting this response because: On the 22nd you sent me this tracking #  [redacted]  and of course again was too late because for whatever reason was sent back to you...

and recieved days ago. But on the 23rd you send me a email saying that you no longer sell canvas??? well that may be the case but I know you have the 2 canvas I had ordered I want those sent to me and my refund its been 4 months!!! only after contacting the Revdex.com has your company finally done anything!!! S[redacted]0 I will let the Revdex.com know IF I see money in my bank account.
Sincerely,
H[redacted]

Complaint: 1[redacted]
I am rejecting this response because:
I will accept but as of 1040 am 10-18-16 the refund does not show credited at this time .I will let you know when my...

card is credited or I receive a refund check. please leave case open at this time and thank you so much for your help
Sincerely,
[redacted]

We apologize for your experience. Your order has been refunded in full as well as shipped for the trouble.

Good Day  [redacted]We do apologize for the incident you experienced. We will gladly provide you with a refund. However, would you be able to provide your order number or email tied to your order. Looking forward to your reply!Best Regards,The Nerd Cave

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The order takes up to two weeks to ship. For the trouble we have cancelled the order.

The order was refunded on October 6, 2016 at 11:31am to the Visa ending in 0745.

I will ship the product back if it actually comes. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The order was refunded on September 28, 2016 at 3:49am.

Complaint: [redacted]
I am rejecting this response because: Until I see the refund hit my credit card I do not consider this resolved. I also do not feel that this company should continue to do business if they cannot deliver on their...

services as agreed to. In my opinion this is theft, they promise a product, take your money and then attempt to "disappear" unless you are willing to chase after them for the product you paid for.
Sincerely,
[redacted]

The order has been refunded and shipped. We apologize for all the trouble caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:i do not see any refund, please provide date the refund was provided. As of today I do not have any refund from the Nerd Cave.
Sincerely,
[redacted]

We apologize for your experience. Your order was refunded on September 23, 2016 at 2:40am.

Placed an order with this company on august 1st after about 2-3 weeks of waiting I emailed them regarding my order. Was told it was being printed and that it will ship as soon as it be ready. Then they told me that it was lost in tradition. Then they told they would my requests for further explanation to the designated department, then was told that my order stilll exists, and finally was told that my item is no currently in stock and would be issued a refund. Today is October 9th. This company clearly lies and misleads its customers. I wish I would have looked into them before purchasing from this company that has fraud written all over it.

I have attached proof of the refund.

Complaint: [redacted]
I am rejecting this response because: The Nerd Cave responded this morning to my email with no mention of refund. They said the product was being shipped (again) but suddenly after filing this complaint with you they provided a tracking...

number. And, until I see a refund submitted to my bank account, I'm not inclined to close this inquiry. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11699012, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Your order has been cancelled and refunded: October 13, 2016 at 12:59pm.

Complaint: [redacted]
I am rejecting this response because:
If the order was cancelled then my payment should be refunded. I have not received credit. Also, I need more clarification on what you...

mean by the order was at high risk of fraud?  
Sincerely,
[redacted]