The Nerd Cave LLC

We apologize for the inconvenience, however, our system marked the order as riskyTherefore, the order was cancelledAlso, on my side, the order was refunded to *** *** to the visa ending in *** We apologize for any inconvenience

TThank you for your response to this
matterWe would really just like the merchandise that we purchasedI am willing to allow one week to receive said merchandiseIf you feel like you can not get me the product I paid for within a week's time frame I would just like a refundWe have waited months which is more than the alloted time frame you have asked us to waitMy order numbe* *** and the email associated with the account is *** Thank you for your cooperation in this matter and hope we can get the issues resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11627725, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize for all the inconveniencesPlease understand we receive over emails a day and our agents are always on the phoneWe apologize for the waitI have refunded your money and set the order for reshipment

I placed an order for a 5 piece canvas on 8/6/16 and was told it would arrive in 4 weeks. The order was never filled and can't be tracked. I contacted customer service several times and was finally told there was a system issue and my order was lost. I was informed on 9/24/16 that I would receive an email with my new order number and it was printed waiting to be shipped. I've received no email. I would like my order and I feel this company needs to be held accountable for its poor service.

Good Day. According to the tracking number, the package was delivered August 22nd as can be seen here. https://tools.usps.com[redacted]
As we do understand the frustration, I have refunded 25% of the order. I apologize for all the...

inconveniences caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me provided I receive a full refund. 
Sincerely,
B[redacted]

We apologize for your experience. We have refunded money in full and the order has been re-shipped.

Complaint: [redacted]
I am rejecting this...

response because:i want my canvas not a refund. I never clearly stated that I wanted a refund just hinted at it. I paid for a item that I waited this long for . a resolution that involved me getting my canvas I will not be happy until I get my canvas. 
Sincerely,
[redacted]
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[redacted]

I've ordered 3 items from this company on July 5, 2016, and as of August 26, 2016, I have not received my items. It has not been for lack of trying to contact the Nerd Cave for a status or refund. They were quick to charge my account, but have not delivered my order. The tracking system does not allow me to view the status (order not found). I will be working with my credit card company to see if I can recoup my funds. This is a HORRIBLE company. Do not buy anything from them.

I have cancelled and refunded your orders

I am so saddened to see the reviews listed on Revdex.com as I am having the exact same problem. I was hoping to do a search for reviews on The Nerd Cave and find that there were no ill remarks, but I see I must call and report this fraudulent "company" to my credit card. I too ordered a 5 piece canvas in July and have not received it. I have emailed and called only to receive delayed email responses saying the order has been lost and will be shipping within the next 2-4 weeks. How upsetting. I hope these people are found and prosecuted! Total sm!

The Order Has been refunded and reshipped.

Complaint: 1[redacted]
I am rejecting this response because:I will accept but as of 1040 am 10-18-16 the refund does not show credited at this time .I will let you know when my card is credited or I...

receive a refund check. please leave case open at this time and thank you so much for your help
Sincerely,
[redacted]

Hello, according to the tracking number: 
sans-serif;">9400110200883192047533 with USPS the order has been delivered. As an apology for the long wait, I have refunded 10%.

it was purchased was under my boyfriends name and email.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...

find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The order has been shipped and refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]