[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I am Diane B[redacted] the Customer Relations Director with Texas Direct
Auto. I have received a email from our upper Management Committee in regards to
this Revdex.com complaint.
We will...
look into these items. The window from driver side
not working, brake noise, the noise coming from the vents, front end
alignment and the vehicle running rough.
You will need to make an appointment with the service department,
please speak with Mike Rook the Service Manager. When you speak with him give
him this task #4[redacted].
If for any reason you may need a rental for the day, Texas Direct
Auto will provide you with 1 day rental. Please give this task #[redacted] for the
rental. I have looked into the
listing on the matter of the key and floor mats, it was listed
with 1 key only and no floor mats. I wil be more then happy to see if I can assist
you with either one of these
items. In regards to your deposit of $500 this was refunded on
01/23/15. Your first free oil change coupon along with the inspection report
for your vehicle which you have
requested will be mailed out today. It will take 3-5 business days
to receive. Each and every customer is very important to us and we want to do
the right thing.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Good morning,Texas Direct Auto is working with this customer to get them taken care of. The management team is working with other departments to make sure this is handled right. Texas Direct Auto knows that every customer is very important. Thank you so much for working with us...
on this matter.Diane B[redacted] Director of Customer Experience Texas Direct Auto
Revdex.com & Ms. [redacted],I would like to follow up with you on the email that was sent over to the Revdex.com.I am working with the Title Department so we are able to get all of your questions answered. I look forward to getting you taken care of.Thank you, Diane [redacted]
Revdex.com & K[redacted] Price, I would like to follow up on this matter. The Finance team is working on the information so they are able to share with the Revdex.com. Thank you, D[redacted]
Good afternoon,The plates and registration was overnighted Monday 12/18/2017 via [redacted]. Thetracking number does state the package was delivered on Tuesday 12/19/2017at 4:39 PM.Thank you,Director of Customer ExperienceDiane [redacted]
[redacted], I would like to apologize for the response that I sent back to the Revdex.com. I read the complaint that you had sent to them, and I wanted to make sure that we did get the items that you had talked about taken care of. I will be more than happy to look into the deposit. [redacted], if you were told that we were going to give you a refund then I will get that taken care right away for you sir. I will also follow up with the [redacted] today with your concerns on [redacted] and the [redacted]. I really want you to know that Texas Direct Auto would like each customer to have a positive buying experience. I will follow up with you by the end of the business day today on the refund sir. I will call you at the number that I have on file. I look forward to getting you taken care of. I truly apologize again for no one getting back to you by phone or email. Thank you again for working with me on this matter. Thank you again, [redacted]
RE: Revdex.com
Complaint ID [redacted]
Mr. [redacted],
On behalf of
Texas Direct Auto, I would like to apologize for any inconvenience you may have
experienced in regards to the vehicle protection agreement which was purchased
for your vehicle on February 22, 2012.
The type of
protection plan purchased does begin from the original in-service date of the
vehicle, and I can understand where there may have been confusion surrounding
the expiration date of the policy. As we
discussed earlier today, I value you as our customer and will work with our
service team to provide you with a solution to the issue with your fuel
pump.
Please know
that it is Texas Direct Auto’s goal to satisfy all of our customers with the
vehicles and service we provide. Texas
Direct Auto values your patronage and looks forward to servicing your future
vehicle needs. Please let me know if I
can be of further service.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
At this point I’m not interested in answers, I have waited 6 months for answers from Texas Direct Auto and have gotten nowhere. On November 14th I was told my complaint was escalated from priority to urgent; as of November 30th no one has called. I’m only interested in getting my license plates and not the invalid (according to DMV) tag extensions.
Revdex.com & Mr. [redacted],Ron [redacted] spoke to Mr. [redacted] on several occasions.The first of which is when he came to TDA and we tried to assist him in trading the vehicle in and purchasing a truck with a V8 engine. The last conversation we had I offered him to different options to resolve the issue;First we offered to purchase the vehicle back for the original purchase price of $27,000. Mr. [redacted] declined this option stating that he would also want an additional $1,100 for the vehicle that he sold to us which was applied to the purchase of the GMC.The second option was to trade the vehicle with us toward another purchase at the price of $27,000 but that we would also let him swap his aftermartket wheels to the new truck as well. Thank you,Diane [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find the response acceptable and consider the matter closed.Thank you.D[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thank you,[redacted]
Revdex.com & [redacted], The Title Department spoke with this customer yesterday and was able to get a copy of her DL. They are working as quickly as possible to get her plates/registration complete. Thank you!Diane [redacted]
[redacted] Good morning sir, I would like to thank you for taking time out of your busy schedule and talk with me about your experience. I am truly sorry that no one followed up with you on the key. I have emailed you all of my information. Please feel free to follow up with...
any questions or concerns. I am so glad that we are able to get this taken care of right away.Thank you, Diane B[redacted] Director of Customer Experience Texas Direct Auto
Revdex.com Team and [redacted],We apologize for the error in the pictures. We are working to find out how it happened to ensure it does not happen again. Your deposit has already been refunded to you, please let me know if there’s anything else we can do for you. Thank you, Diane...
B[redacted] Texas Direct Auto Director of Customer Experience
Revdex.com & [redacted]
Ms. [redacted],I just left you a voicemail at both of the phone numbers we have on record for you.One more time, thank you so much for your patience. My team and I are working late the rest of this week to catch up on some work and I wanted to make sure we...
addressed your refund asap. As I understand it, you had some trouble reaching me so I sincerely apologize for that. I can't speak to why your messages didn't get to me but it's certainly a training opportunity as we continue to work out some current temporary bugs while we get processes aligned in our merger. A picture of your $1,011.12 refund check is pictured below. I'm trying to get the check sent to you via [redacted] so we can track it and so that you get it quicker, but [redacted] doesn't deliver to your address, as you can see in the picture below the check. So, would you want to come pick the check up, or do you have a different address (maybe work/ business) that I can try to send it to, or is regular US mail ok? Please advise so I can get the funds over to you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me at this time.The Customer Service Director, Service Department Mgr and I are working together to address the concerns and issues of this vehicle regarding complaint ID [redacted]. The process will start as of Wednesday, 2/4/15. I did inform the customer service director this should not be covered by my existing warranty, these we're existing issues that were addressed the day after I purchased and picked up the vehicle on Tuesday, 12/17/14 and the General Manager Tom D. didn't attempt to resolve the issues after I spoke with him and several other staff on Saturday, 12/21/14 at Texas Direct Auto. Thanks to all whom put effort to get this matter resolved.Angela R[redacted]
[redacted],
I would like to follow up with you and let you know that [redacted] sent you a copy of the refund for the amount of $ [redacted].00
on [redacted]. It will take 2-5 business days to go back onto your credit card. Texas Direct Auto will do what is...
right
by each customer.
Thank you again,
[redacted]
Customer Relations Manager
Texas Direct Auto
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Angela R[redacted],
Good afternoon,
I am Diane B[redacted] the Customer Relations Director with Texas Direct
Auto. I have received a email from our upper Management Committee in regards to
this Revdex.com complaint.
We will...
look into these items. The window from driver side
not working, brake noise, the noise coming from the vents, front end
alignment and the vehicle running rough.
You will need to make an appointment with the service department,
please speak with Mike Rook the Service Manager. When you speak with him give
him this task #4[redacted].
If for any reason you may need a rental for the day, Texas Direct
Auto will provide you with 1 day rental. Please give this task #[redacted] for the
rental. I have looked into the
listing on the matter of the key and floor mats, it was listed
with 1 key only and no floor mats. I wil be more then happy to see if I can assist
you with either one of these
items. In regards to your deposit of $500 this was refunded on
01/23/15. Your first free oil change coupon along with the inspection report
for your vehicle which you have
requested will be mailed out today. It will take 3-5 business days
to receive. Each and every customer is very important to us and we want to do
the right thing.
Thank you again,
Diane B[redacted]
Customer Relations Director
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Good morning,Texas Direct Auto is working with this customer to get them taken care of. The management team is working with other departments to make sure this is handled right. Texas Direct Auto knows that every customer is very important. Thank you so much for working with us...
on this matter.Diane B[redacted] Director of Customer Experience Texas Direct Auto
Revdex.com & Ms. [redacted],I would like to follow up with you on the email that was sent over to the Revdex.com.I am working with the Title Department so we are able to get all of your questions answered. I look forward to getting you taken care of.Thank you, Diane [redacted]
Revdex.com & K[redacted] Price, I would like to follow up on this matter. The Finance team is working on the information so they are able to share with the Revdex.com. Thank you, D[redacted]
Good afternoon,The plates and registration was overnighted Monday 12/18/2017 via [redacted]. Thetracking number does state the package was delivered on Tuesday 12/19/2017at 4:39 PM.Thank you,Director of Customer ExperienceDiane [redacted]
[redacted], I would like to apologize for the response that I sent back to the Revdex.com. I read the complaint that you had sent to them, and I wanted to make sure that we did get the items that you had talked about taken care of. I will be more than happy to look into the deposit. [redacted], if you were told that we were going to give you a refund then I will get that taken care right away for you sir. I will also follow up with the [redacted] today with your concerns on [redacted] and the [redacted]. I really want you to know that Texas Direct Auto would like each customer to have a positive buying experience. I will follow up with you by the end of the business day today on the refund sir. I will call you at the number that I have on file. I look forward to getting you taken care of. I truly apologize again for no one getting back to you by phone or email. Thank you again for working with me on this matter. Thank you again, [redacted]
RE: Revdex.com
Complaint ID [redacted]
Mr. [redacted],
On behalf of
Texas Direct Auto, I would like to apologize for any inconvenience you may have
experienced in regards to the vehicle protection agreement which was purchased
for your vehicle on February 22, 2012.
The type of
protection plan purchased does begin from the original in-service date of the
vehicle, and I can understand where there may have been confusion surrounding
the expiration date of the policy. As we
discussed earlier today, I value you as our customer and will work with our
service team to provide you with a solution to the issue with your fuel
pump.
Please know
that it is Texas Direct Auto’s goal to satisfy all of our customers with the
vehicles and service we provide. Texas
Direct Auto values your patronage and looks forward to servicing your future
vehicle needs. Please let me know if I
can be of further service.
Kind
Regards,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
At this point I’m not interested in answers, I have waited 6 months for answers from Texas Direct Auto and have gotten nowhere. On November 14th I was told my complaint was escalated from priority to urgent; as of November 30th no one has called. I’m only interested in getting my license plates and not the invalid (according to DMV) tag extensions.
Revdex.com & Mr. [redacted],Ron [redacted] spoke to Mr. [redacted] on several occasions.The first of which is when he came to TDA and we tried to assist him in trading the vehicle in and purchasing a truck with a V8 engine. The last conversation we had I offered him to different options to resolve the issue;First we offered to purchase the vehicle back for the original purchase price of $27,000. Mr. [redacted] declined this option stating that he would also want an additional $1,100 for the vehicle that he sold to us which was applied to the purchase of the GMC.The second option was to trade the vehicle with us toward another purchase at the price of $27,000 but that we would also let him swap his aftermartket wheels to the new truck as well. Thank you,Diane [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find the response acceptable and consider the matter closed.Thank you.D[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thank you,[redacted]
Revdex.com & [redacted], The Title Department spoke with this customer yesterday and was able to get a copy of her DL. They are working as quickly as possible to get her plates/registration complete. Thank you!Diane [redacted]
[redacted] Good morning sir, I would like to thank you for taking time out of your busy schedule and talk with me about your experience. I am truly sorry that no one followed up with you on the key. I have emailed you all of my information. Please feel free to follow up with...
any questions or concerns. I am so glad that we are able to get this taken care of right away.Thank you, Diane B[redacted] Director of Customer Experience Texas Direct Auto
Revdex.com Team and [redacted],We apologize for the error in the pictures. We are working to find out how it happened to ensure it does not happen again. Your deposit has already been refunded to you, please let me know if there’s anything else we can do for you. Thank you, Diane...
B[redacted] Texas Direct Auto Director of Customer Experience
Revdex.com & [redacted]
Ms. [redacted],I just left you a voicemail at both of the phone numbers we have on record for you.One more time, thank you so much for your patience. My team and I are working late the rest of this week to catch up on some work and I wanted to make sure we...
addressed your refund asap. As I understand it, you had some trouble reaching me so I sincerely apologize for that. I can't speak to why your messages didn't get to me but it's certainly a training opportunity as we continue to work out some current temporary bugs while we get processes aligned in our merger. A picture of your $1,011.12 refund check is pictured below. I'm trying to get the check sent to you via [redacted] so we can track it and so that you get it quicker, but [redacted] doesn't deliver to your address, as you can see in the picture below the check. So, would you want to come pick the check up, or do you have a different address (maybe work/ business) that I can try to send it to, or is regular US mail ok? Please advise so I can get the funds over to you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me at this time.The Customer Service Director, Service Department Mgr and I are working together to address the concerns and issues of this vehicle regarding complaint ID [redacted]. The process will start as of Wednesday, 2/4/15. I did inform the customer service director this should not be covered by my existing warranty, these we're existing issues that were addressed the day after I purchased and picked up the vehicle on Tuesday, 12/17/14 and the General Manager Tom D. didn't attempt to resolve the issues after I spoke with him and several other staff on Saturday, 12/21/14 at Texas Direct Auto. Thanks to all whom put effort to get this matter resolved.Angela R[redacted]