My husband and I were very impressed with Texas DirectWe had such a positive experience that we will definitely be backOur salesman Kevin was very knowledgeable about the vehicles and he was very patientI didn't know what car I wanted and he did not get frustrated in anywayThanks again Kevin and Texas Direct!!!
My my first vehicle purchase at Texas Auto Direct with Zak *** and he help us through the car buying processThanks for making everything run smooth and quickDefinitely will recommend friends and family
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have spoken to the business regarding their response in reference to complaint ID *** and have a *** tracking number for the shipment of the refund checkI am satisfied with the outcome of this complaint and its resolutionThank you for your help!
I recently just had a baby three weeks ago, so have been looking to get a bigger vehicleI went to the Texas direct auto in Grand Prairie, TX to purchase a vehicle two weeks agoI told them I want to look at the *** *** *** and was told to go look on the lot and directed what area to look in instead of the rep showing us the carsI went online to look at the vehicles and found a *** *** online and went in told them the vin numberWe also sold our vehicle that same week to direct auto and was told we would get a credit towards the new vehicleThe rep ( Roderick) told us the car was in Houston and needed $in order to be shipped to DallasOn 5/11/I had my bank draft the check for the purchase of the vehicle and was told the vehicle would be there later that day or by 5/12/On 5/12/we called the location to see if the vehicle was there and did not get a call backWent to the location the following day to find out our rep was on a leave due to having
Revdex.com and David Coates,This customer has been contactedWe are waiting for him to send in his state inspection so we can complete this processHe has asked for us to let him know when his plates come inI will make sure they get sent overnight via FedEx.Thank you!!D*** BoydDirector of Customer
Experience
Texas Direct Auto was a pleasure to do business withMy salesman Erik *** was quick and responsive with meAs an out of state buyer they made buying my truck very easyThank you
Revdex.com & Mr*** ***,*** *** the Finance Directorcalled Mr*** after he spoke with Cap They confirmed that the loan is paid off and no longer in his name.Thank you, Diane B***
*** ***I would like to update you on the email that you sent to the Revdex.com We are looking into the items on the email and we will be getting back with you Texas Direct Auto has a management team that is looking into these concerns for you. Thank you, Customer
Relations Department281-499-
To put it simply, I was a very difficult, picky customerI had very specific needs and Texas Direct Auto worked with me through all of itThy were extremely reasonable and helpful throughout the entire experienceI'd do business with them in a heartbeat
I am so impressed with how much Texas Direct Auto has grownyears ago, I bought a Chevy Tahoe from themI put over 240,miles on it and it was about time to hang up those keys and trade it in for a newer vehicleI went to their location off of Houston's SW Fwy without an appointment and no idea as to what kind of vehicle I wanted to purchaseNot going to lie, I was overwhelmed at first by how their car buying experience has been set upIt literally felt like I was walking into a theme parkMonday night I sat at my computer and scrolled through car after car and looked at SUV's and Trucks tooI set my budget at $25K and wrote down a list of cars that I wanted to look atWhile I was on their website a box popped up allowing me to speak with a sales person (keep in mind this was after business hours) within seconds a sales person responded to meHis name is Kyle *** and he was very accommodatingWe set up a time on Tuesday for me to come in to test drive the vehicles that I choseAs soon as I got back to the dealership, Kyle met me and we immediately went out to the first car that I wanted to look atDeep down, I wasn't sure if I was ready to purchase that dayBut all in all, I walked away with a Hyundai Sonata that's fully loaded and I couldn't be happierThank You Texas Direct Auto and Kyle *** for making my experience as pleasant as possibleRegards,
*** ***
My second time purchasing from TDA very happy with my experienceI have young boys so the play ground is really niceJimmy had everything in order before I arrived so I didn't waste a hr tripAlso TDA gave me the best quote for my trade Very satisfied customerHope this helps
RE: Revdex.com Complaint ID ***Ms*** and the Revdex.com Dispute Resolution Team,Thank you for your response regarding Complaint ID *** Mrs*** stated that she was not satisfied with the response provided by Texas Direct Auto regarding her complaint, and that she would not be contacting the dealership again I would like to offer that Texas Direct Auto would welcome an opportunity to further discuss the complaint and possible resolutions utilizing the Revdex.com Arbitration and Mediation services, if she desires Kind Regards,Tom ***VP of Retail Operations
Revdex.com & *** *** Coates,Texas Direct Auto would like to formally apologize to MrDavid Coates for the inconvenience you have encountered during the process of receiving your platesI have reached out to the Title Director to ensurethis issue does not re-occur with other customers. Sincerely,Tom DaigleVice President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The price over email from TDA was not ***TDA LIED to me jst to get me into the dealership that dayI no longer want anything to do with these crooksThey can find whatever loop hole they want to get out of how they did horrible business to get me into the dealershipI just want them to know I will start sharing links of the situation on social media on how they conducted bad businessTDA WILL PAY FOR WHAT THEY DID IN THE LONG RUN, as I am sure I am not the only one who this has happened to I will also be reporting this situation to ***'s *** * investigates My actions are soley to warn others of how these guys conduct there "business" TDA may sell 100's of cars daily but there bad business will eventually catch up to them My actions will only speed up the process
My husband and I were very impressed with Texas DirectWe had such a positive experience that we will definitely be backOur salesman Kevin was very knowledgeable about the vehicles and he was very patientI didn't know what car I wanted and he did not get frustrated in anywayThanks again Kevin and Texas Direct!!!
JP and Kaley were wonderful! They helped me each time I called and I called a lot!!
My my first vehicle purchase at Texas Auto Direct with Zak *** and he help us through the car buying processThanks for making everything run smooth and quickDefinitely will recommend friends and family
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have spoken to the business regarding their response in reference to complaint ID *** and have a *** tracking number for the shipment of the refund checkI am satisfied with the outcome of this complaint and its resolutionThank you for your help!
Great friendly & professional service!
I found buying a car through the vroom system was very easy My salesmanThadrick*** was very helpful
I recently just had a baby three weeks ago, so have been looking to get a bigger vehicleI went to the Texas direct auto in Grand Prairie, TX to purchase a vehicle two weeks agoI told them I want to look at the *** *** *** and was told to go look on the lot and directed what area to look in instead of the rep showing us the carsI went online to look at the vehicles and found a *** *** online and went in told them the vin numberWe also sold our vehicle that same week to direct auto and was told we would get a credit towards the new vehicleThe rep ( Roderick) told us the car was in Houston and needed $in order to be shipped to DallasOn 5/11/I had my bank draft the check for the purchase of the vehicle and was told the vehicle would be there later that day or by 5/12/On 5/12/we called the location to see if the vehicle was there and did not get a call backWent to the location the following day to find out our rep was on a leave due to having
Texas Direct made good on their promise to refund
the $*** depositI therefore am closing my complaint and will happily do business with them again
Revdex.com and David Coates,This customer has been contactedWe are waiting for him to send in his state inspection so we can complete this processHe has asked for us to let him know when his plates come inI will make sure they get sent overnight via FedEx.Thank you!!D*** BoydDirector of Customer
Experience
Texas Direct Auto was a pleasure to do business withMy salesman Erik *** was quick and responsive with meAs an out of state buyer they made buying my truck very easyThank you
Revdex.com & Mr*** ***,*** *** the Finance Directorcalled Mr*** after he spoke with Cap They confirmed that the loan is paid off and no longer in his name.Thank you, Diane B***
*** ***I would like to update you on the email that you sent to the Revdex.com We are looking into the items on the email and we will be getting back with you Texas Direct Auto has a management team that is looking into these concerns for you. Thank you, Customer
Relations Department281-499-
Rigo was very helpful and nice to work with on the purchase of our YukonThanks to all the hep todayJason and Brandon also
To put it simply, I was a very difficult, picky customerI had very specific needs and Texas Direct Auto worked with me through all of itThy were extremely reasonable and helpful throughout the entire experienceI'd do business with them in a heartbeat
Great experience!! This is the fifth car we have purchased from Texas Direct
I am so impressed with how much Texas Direct Auto has grownyears ago, I bought a Chevy Tahoe from themI put over 240,miles on it and it was about time to hang up those keys and trade it in for a newer vehicleI went to their location off of Houston's SW Fwy without an appointment and no idea as to what kind of vehicle I wanted to purchaseNot going to lie, I was overwhelmed at first by how their car buying experience has been set upIt literally felt like I was walking into a theme parkMonday night I sat at my computer and scrolled through car after car and looked at SUV's and Trucks tooI set my budget at $25K and wrote down a list of cars that I wanted to look atWhile I was on their website a box popped up allowing me to speak with a sales person (keep in mind this was after business hours) within seconds a sales person responded to meHis name is Kyle *** and he was very accommodatingWe set up a time on Tuesday for me to come in to test drive the vehicles that I choseAs soon as I got back to the dealership, Kyle met me and we immediately went out to the first car that I wanted to look atDeep down, I wasn't sure if I was ready to purchase that dayBut all in all, I walked away with a Hyundai Sonata that's fully loaded and I couldn't be happierThank You Texas Direct Auto and Kyle *** for making my experience as pleasant as possibleRegards,
*** ***
My second time purchasing from TDA very happy with my experienceI have young boys so the play ground is really niceJimmy had everything in order before I arrived so I didn't waste a hr tripAlso TDA gave me the best quote for my trade Very satisfied customerHope this helps
RE: Revdex.com Complaint ID ***Ms*** and the Revdex.com Dispute Resolution Team,Thank you for your response regarding Complaint ID *** Mrs*** stated that she was not satisfied with the response provided by Texas Direct Auto regarding her complaint, and that she would not be contacting the dealership again I would like to offer that Texas Direct Auto would welcome an opportunity to further discuss the complaint and possible resolutions utilizing the Revdex.com Arbitration and Mediation services, if she desires Kind Regards,Tom ***VP of Retail Operations
Revdex.com & *** *** Coates,Texas Direct Auto would like to formally apologize to MrDavid Coates for the inconvenience you have encountered during the process of receiving your platesI have reached out to the Title Director to ensurethis issue does not re-occur with other customers. Sincerely,Tom DaigleVice President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The price over email from TDA was not ***TDA LIED to me jst to get me into the dealership that dayI no longer want anything to do with these crooksThey can find whatever loop hole they want to get out of how they did horrible business to get me into the dealershipI just want them to know I will start sharing links of the situation on social media on how they conducted bad businessTDA WILL PAY FOR WHAT THEY DID IN THE LONG RUN, as I am sure I am not the only one who this has happened to I will also be reporting this situation to ***'s *** * investigates My actions are soley to warn others of how these guys conduct there "business" TDA may sell 100's of cars daily but there bad business will eventually catch up to them My actions will only speed up the process