Terminix

The manager at Terminix office in Sterling VA Steve refuses to repair termites damage on my property as per the contract between us
My cr XXXXXXX
I have been a customer with Ultimate Plan and termite since 2013, I have a property with detached garage, guest house shed and barn I signed the contract with Terminix to service all the property and since; they have been servicing the whole property including the garage, shed etcas per the contract between us Couple of weeks ago (September19th) they scheduled a termite inspection between 5-7pm No one showed up or called to cancel I called the next day to complain, they apologized and rescheduled for the next day between 10-12pm No one showed up nor called again I called again and no one answered I called the number they tried to contact the branch, no one picked up A week later I received a call from a certain Steve from the branch rescheduling a new appointment
Finally the inspector arrived and

Terminix Hawaii: I'd like to share my experience with this company so that all are aware of some of their negative traits including deceptive practices During tenting of my home in the beginning of August 2016, a skylight was damaged This skylight is a ventarama type No one from the company told me about the damage I noticed the damage only after I went on the roof for a routine inspection about couple days after the tenting work I immediately called Terminix and they sent their "manager" to see if the claim was legitimate Note that it took several calls to finally get a response from them I had preferred that they find a contractor to do the repairs but they told me that it would be faster if I did it then send them the bill Since the skylight would leak if not repaired I agreed I finally contacted a skylight contractor and the work was done on *** The invoice was sent to Terminix by email through their manager handling this case He informed me I would be paid within to weeks After that period I called the manager to ask the status of the payment After several unreturned calls, texts, and emails he let me know that he couldn't find the billing and to send another one which I did immediately I kept calling to check the status and sent the same invoice another two times with the last being on *** During that time I had requested compensation for late payment and they said they would consider it if approved by "higher up"I also told them I would accept credit for future work I finally got paid after about five months on *** My request for late payment was denied (no reason stated) The following are my concerns for Terminix: 1) Payment for damage they caused should not take months; 2) in the process, calls/texts/emails were only returned after threats; and 3) their payment practice is deceptive at best...the date they used for "Invoice Date" was*** and not ***In my opinion, this apparently justified not compensating me for late payment I don't know the law on this but I should have been compensated for late payment including all the grief I suffered

Sub contractors beware days later and still not paid for work done painted a ceiling and repaired ceiling for a terminix customer on november days later still not paid contractors do not do work for this office they will not pay you they will give you every excuse in the book and not call you back all contractors ypuve been warned

Our contract agreement has not been met, the services provided did not work as they guaranteed and our pest issues are worse & can't afford to move
We hired Terminix last July (2016) for bed bugs, rats and rodents and they have done nothing to exterminate either pestThe rodents have chewed up my water pipes and they even eat bread if I leave a loaf out on the counter, the roaches are worse too, but the bed bugs have multuplied to the point of no return do to the lack of an effective treatmentTerminix has showed up without right chemicals and has been late countless timesI have expressed my concerns to their corporate and local offices and they have done nothing to even try and make it rightI want a full refund since all of our pest problems are worse than they were when we hired TerminixMy family is suffering every day from bed bugs and Terminix has been aware from the veru biginning that their treatments were not effectiveAt this point my only option is to move and ha

Worst service, they no schedule an appointment with me, my house have fence and they say that the guy do the sergice and charge 93$ whit no evidance that the service was done, scamers it should be none stars service

Terminix Technician dripped bug spray on my mahogany table in the foyer which ate the finish off the table Cost is to refinish the topSince Sept7th I have made numerous calls through the customer service number to discuss the matter with the manager in LaGrange On the 28th of the month he sent me a e-mail saying call him at a certain number I called and have had no responseI sent him an e-mail outlining my issue with a copy to the Regional Manager in ByronThe only call I have gotten is from an office worker in LaGrange wanting to set up my next months service I said, not until this issue is resolvedI have since left messages on LaGrange Managers phone, and texted him No responseToday, OctI am sending a copy of my e-mail to Senior Vice President of Service & Operations in Memphis as a last resort to a non-responsive local companyI also outlined the fact that we have been customers for years This past year we have had multiple technicians with inconsistent and ineffective spraying methods

I ordered a treatment on my patio coverI cancelled the treatment a week before they were suppose to do the workThey did the work, and won't refund
On Friday 9/23/I had a termite inspection, the inspector said I needed a heat treatment on my patio coverI scheduled the treatment for Friday 9/30/On Monday 9/26/16, at 7:51am I cancelled the heat treatment, because I thought it was a little expensive and I wanted to get s second opinion, the lady on the phone stated it wasn't a problem and that they would refund my moneyThat same afternoon they came out and did the treatment, even though I had cancelled itI was unaware they had done the treatment until a guy knocked on my door at 7:00pm that night (9/26/16) to tell me they had broken a pipe in my backyardHe was a nice guy, and he came back the next day and fixed the pipe, no issue thereThe following morning I called terminix and told them what happened, the lady on the phone said she sent a request to the local office

I had an inspector come out from your S*** office to look at my house for termitesHe told me my house was infested and needed to be tented and fumigate He then gave me a sheet of proposed services along with a payment plan I then had more termite control services come and look at my home All said I did not have any termite issues Clearly your employee only wanted to sell a product and was not honest in his appraisal Dishonesty is not a very good business practice

Charges for service not as agreed to When the Inspector verbal quoted me a price of $2396, I got billed from a finance company of $No contract
Was verbally quoted a price of $by the Inspector to treat for termitesThe only thing I was told to sign was a machine that the Inspector told me authorized the technicians to come on my property to perform their services I never received a paper copy of the contract that detail exactly what the services were days later I got a notice from a finance company whose letterhead say "$MAC" No address or phone number on the paper The letter did not state a total amount due only that I owed them $per month for months If I paid it off early I would have to pay a nominal service charge Again I have no paper contract outlining what I owe or that I was going to be turned over to a financing company with no terms outlined The only thing I signed was what the Inspector told on the machine was an authorization for them t

They can't seem to keep a scheduleI had these guys once before and left them because they couldn't keep a time and date straitI would often take off of work so they could come on Monday or Friday but then just wouldn't show up I come back to them as I really need to kill off the bugs around my houseThis was the second chance for themI was allowed to make an appointment for Saturday between 8-The inspector showed up but the tech didn'tI called the 1-number as was informed that the tech was still hours outThis is so unacceptable, nothing has changed here do lot waste your time or money on these peopleAnyone else has to be better then these guys

Terminix agreed to tent my home and garage for Terminix did not tent my garage and has refuse to return my telephone calls
Terminix agent (*** ***) agreed to tent my home and garage for On 7/XXXXX Terminix came tent my home and garage However since *** *** did not give my the paperwork for the next door neighbor to sign since my garage was located directly next to his property Terminix would not tent the garage I spoke with Mr*** on that day and he promised to tent it later as well as give me a 2year tenting warranty I was also supposed to receive a credit for referring a friend who had her home tentedSince July 20, I have called *** *** at least times and when he finally answered the phone on 7/29/he told me that he would tent or spray of use heat on the garage on Monday 8/1/ I paid for the service on 7/29/and noone *** return my calls I call customer service on or about 8/8/who claimed that I cancelle

Since June 22, 2018, I have been in contact with the Escondido office as well as central customer support to resolve the issue on non-performance on the last service callRepeated attempts to have the matter escalated to ensure that the service would be creditedTerminix has failed repeatedly to meet any of their commitments to contact me regarding this on going issue
There is seems no one within the organization as a whole has a clue about customer serviceI have the chain of emails I already exchanged with Terminix as well as the call logs of contacts with billingIn fact, after being assured the matter was to be handled, I received another call from billing and they had no record in their screen of the prior communicationsPathetic performance at all levels
I was required to give a star to make this review but they aren't worth of any

IN NOVEMBER I CALLED TERMINEX TO CANCEL MY ACCOUNT FOR NEXT YEAR DUE TO THE FACT THAT I WAS MOVINGHE CAN BACK IN JANUARY I TOLD HIM THAT I CANCELLED SERVICEHE THEN GOT IN HIS TRUCK AND LEFTWENT TO LOOK AT MY STATEMENT AND THEY CHARGED ME FOR NOTHINGI CALLED THEM BACK AND THEY TOLD ME THAT I AUTHORIZED THE SERVICE WHICH IS A LIE AND REFUSED TO GIVE ME BACK MY MONEYON TOP OF THAT THEY NEVER SERVICED MY HOMEI SHOULD OF LISTENED TO MY NEIGHBOR AND NOT DEAL WITH THEMBUYER BEWARE DONT USE TERMINEX THEY ARE THEIVES
Product_Or_Service: EXTERMINATOR

We were Terminex customers for years and were generally satisfied with their in-home serviceHowever, their scheduling process was a nightmareWe would receive an email telling us when a service person was comingIf it was inconvenient, it was very difficult to change because the service person would not get the new appointment time and would show up on the original dayOf course, we wouldn't be home and would have to rescheduleIt was almost like the scheduling department and the local service teams never communicatedWe finally cancelled our service because we were continually aggravated

double charged $and $
I had initial service done and was double charged $and $I have made multiple calls to Terminix over the last weeksStill no refundThe employees I spoke with were unhelpful and unsuccessful in getting the money refunded to my bank accountThey were also very rude and it is their business that messed up and took money out of my account that should not have been taken out

We were charged for services never renderedMultiple attempts to escalate and correct this issue have resulted in no resolve
Firstly, my husband and I had a consult with terminix during which we were told that bait could be laid for a onetime feeWe were explicit in requesting that no snap traps be laid as we have animals in our house and it would not be conducive to their safetySnap traps were laid and terminix was contactedThey came back to the house and replaced the traps (not replacing out attic cover, which they removed)
We later received a bill for $for services which were never renderedWe contacted the company and were told that the truck of the contractor would be GPS tracked and we'd receive a call back in 48-hoursSeveral weeks later, when we'd not heard back, we called againWe were told that the charges would not be dropped and we requested that it be escalated to management; again we were told that we'd receive a call back in hours and again, no

extremely poor cust,svc.Over a dozen calls or vm not responded to,after scheduled apointments not met
Terminix has failed to live up to its service agreement.Since early May I have been trying to get work done at my homeI have had numerous promises,not met.I have called and left vms,to no avail.On 5/24/I contacted their live chat svc line and spoke with Derricka.I advised that I needed to cancel my service and whyShe asked if I would be willing to give them more chance and I said yes,but if they failed this time that was it.She set the appointment for 5/31/between 8a-10a.Well no one showed and no one called I emailed Derricka and said that was it and to cancel the entire service and refund my payments,as promised in their service satisfaction guarantee..I advised I woild expect that to be done within the next 7-business days.On 7/5/18,since I had not heard from Terminix I called the number and spoke with IngridShe was very understanding and tried ti

It was month since Terminix treated inside houseThey fail to treat when scheduled, fail to rebook appointment, and fail to respond when contacted
After treatment, I informed Terminix that I wanted to cancel service because I travel and would not be able to let them into my home to treat They informed they could treat the outside and I could call them back to treat the inside when I am in town I excepted the terms For about a month period, through the winter, I did not have pest inside the house I believe the bate form the first treatment was working for that time period However, I noticed I still had pest problems on the outside of the houseI complained the tech was missing things and wondered if he was treating at all There were spiders, ticks, ants, beetles, silver fish, and a host other things On one occasion, he returned after he treated to destroy a cocoon, that was located in an area where he had just treated That area was also loaded with spiders and

Not Honoring Their Day 100% Satisfaction Money Back Guarantee
Terminix will not honor their day money back guaranteeThey are total liars about this whole scamThey promised all my spiders would die; they did notThey just sprayed the same stuff you can buy yourself and they sprayed around the doors and windows, just like you can do yourselfSpiders are still thereWe fumigated to kill all bugs
08/10/- Tech came out for initial service
08/29/(9:33) - I called to cancelThe rep gave me a hard time and then finally said someone would call me in hoursNo one did
08/30/(10:39) - I called again and was told that it hasn't been hours yet even though it had been hoursStill no call
They're trying t o drag it out past the daysI hate these peopleDo not start serviceThat *** take all of your money whether you want them to come back or not

I scheduled terminex to come to my home for cockroachesI specifically stated what I needed and was qoted online for down and quarterlyI received q phonecall from the promotion department offering me down and quarterlyI accepted that offer and scheduled an appointment for august I spent days cleaning out all my closets and took a day off of work to do thisWhen the exterminator showed he informed me that it was not the price I aggreed toIt would be down and quarterlyI told him noI said what he was doing was advertising and illegalHe said he did the same thing to a customer the day beforeHe said that cockroaches were a premium bug and would cost moreI took a snapshot of the advertisement and it states the bugs listed for the price I was quotedI called the promotion deptand I called the number on the terminex website for terminex.comI was told that what that branch did was wrong but nobody would honor what I was quotedThat was lo