Swap.com

Hello Bridgette,  I apologize for any confusion on our return policy.  I've included the link to our Returns and Refunds Policy, which is posted in our Help Center on our website for your reference, and will also break it down for you.Following is the...

link:[redacted] Our policy states you will receive store credit or refund to the original payment based on the return.   You will receive a refund to the original form of payment for the following reasons:-  A wrong item-  Damaged during shipping-  Differs considerably from the description on Swap.com-  If the item you ordered is missing from shipment or the entire shipment is missing. You will receive a refund in the form of store credit for the following reasons:-  Item is as described-  Item does not fit-  You do not like it-  You just want to return it without a specific reason In this instance you should have received credit back to the original form of payment on both.  I apologize you had not received the $9.00 credit to original payment for the low rise casual pants.  I have gone in and processed the $9.00 credit to your original form of payment this morning.  We apologize for the inconvenience.  Thank you for your business.   Sincerely, Jen

Thank you for these details.  I've been digging in to review the details of your RMA's and have found that when you received your email message with the RMA numbers, each of those email messages had a store credit code that you could utilize with your next order.  These store credits can...

be applied to your Linked Login account with your email of [email protected].  Your user id or account number for that account is 5559614164.  A refund of $24.20 has been issued for your RMA #645440007; Tue 6/7/2016 5:30 PM.  Coupon Code for this is CQL3V64QPTT9.A refund of $122.00 has been issued for your RMA #687380002; Thu 6/16/2016 4:30 PM.  Coupon Code for this is C4FHT99STT9.  764710005…$.24.00; (same box included 4 returns).  Coupon Code for this is C89JKNQNTTT9.#774950001….$7.00.  This return has not been set back to us yet, so the credit has not been applied yet.   RMA #764280001…$17.00.  Coupon Code for this is CLTMSRJPETT9 RMA #764440001…$32.40.  Coupon Coded for this is CASHUT9U3TT9.If you go to your account 5559614164, you can enter these codes for your next order.  Our Returns and Refunds Policy will provide store credit or credit back to original payment based on the reason for your return.  Please see the attached link from our website regarding our Returns and Refunds Policy.  http://support.swap.com/hc/en-us/articles/203331335-Returns-and-Refunds-100-re...⇄ there are additional orders you need me to look into, please provide the order numbers and I can conduct any necessary reviews.  Thank you for your business.  Sincerely,

I found this site this winter and have ordered several times since. The items have always been as stated, and have been clean and in almost new condition. I like consignment shopping and swap.com takes all the work out of finding the thing I want and are delivered quickly. A jewel of a find and I recommend the site to everyone who comments on a new item that they see for the first time.

Hello Teresa, Thank you for your purchase with Swap.com.  We sincerely apologize for any confusion regarding your recent return.  On order number [redacted] we show that you returned items totally $107.50.  The RMA this was completed on was [redacted]  The reason...

for the return was, "Item as Described But Does Not Fit."  Our return policy is outlined on our website, as well as the return policy is noted as you add each item to your cart.  Our returns policy will provide you the opportunity to return anything for up to 30 days, and reason for the return determines if you receive store credit or credit back to the original form of payment.  I've included the link to our returns policy for your reference:http://support.swap.com[redacted]Returns-and-Refunds-On August 11th you received an email from us notifying you that your credit had been processed.  Based on our policy and the reason for the return, you return amount was provided to you in the form of a store credit.  You would need to create a [redacted] Account, or an Alumni Login (with your email address), in order to add the store credit to your account.  The store credit code you would then apply to your account is [redacted]Once applied, this store credit will automatically deduct from your next orders.  Sincerely,  Swap.com

This is my new "go to". The service was good - very quick and professional. The women's clothing I bought is of good quality and the prices are excellent! I would definitely recommend this site, and will be buying more from them!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Erin B[redacted]

Hello Martha, We sincerely apologize for the delay in processing your inbound shipment that arrived on June 20th on tracking [redacted]  Typically it takes us around 60 days to process an inbound, however we have seen an increase in popularity in selling on our site, and we are...

diligently working to add additional headcount to support this increase in volume.  I see your inbound has since been processed.  The inbound fees cover the processing of that box.  We value you as a selling and buying partner, and for this inconvenience, I would like to offer you a $15.00 store credit that we could apply to your account.  Please confirm that you will accept this and we will apply.  Sincerely,  Swap.com

Love All the clothes I've gotten for myself and my daughter. Swap.com is by far the best consignment shop I've ordered from and will continue to order from in the future. The clothes are in excellent condition and the prices are beyond fair for most items listed. Not only that, They ship out super fast! Absolutely love this store.

I have ordered from swap.com several times and have been extremely happy with my purchases and experiences. The website is easy to use, the items are as described and very fairly priced, and shipping is fast. I have recommended swap.com to several friends and will continue to do so.

I was a big fan of swap.com, both as a buyer and as a seller, but I have quickly become highly concerned about their ethics and business practices. I will not do business with them again.
The way this company is handling excessive inventory is extremely negative, and I suspect there are some things happening behind the scenes that would be questionable. I am not one to write negative reviews ever, but I am truly blown away by the unprofessionalism with which I have been treated and by the way their customer service person responded to me.
I am known by my family and friends as having exceedingly high quality (and very expensive) clothing for my daughters. I make a high income, and I am not one to skimp on clothing. I spend thousands of dollars each year on Chasing Fireflies and on The Wooden Soldier, for example. Having a way to recoup some of this money was a great idea. And then if something didn't sell, I was happy to donate it.
However, they have a horrendous system that essentially has given me a "time out" like a toddler. I was flabbergasted. They have a totally subjective system where hourly workers are judging the quality of what you send in, and there is no consistency. I understand that they don't want "junk," but their way of dealing with it is to ban sellers from sending items to them for 3 months. Seriously?? A few months ago I got a nasty email saying that I had a 6% reject rate, and this was unacceptable. If I didn't "improve" the quality of what I sent them, I would be banned. Are you kidding me? I had sent them probably a thousand dollars of top name items. My 6% reject rate showed some belts and scarves that they did not want. OK -- I learned my lesson. No belts and scarves.
I was SO careful to examine everything in my next box. My mom even went through it all a second time, and she is one of the pickiest people I know!
However, I just got a nasty email from them saying that I had a 66% reject rate. Then when I went back into their system, ALL of my shipments were above a 50% reject rate. That is absolutely, positively NOT right. What has happened?!? Their customer service person wrote to me that "The rejection rates progress as the boxes are processed, which is why you may have seen a change." WHat? They had already processed everything in my box and had it listed on their site when I got the email. What is this "change"?
This company is doing something with my high-end clothing and claiming that it is not fit to be re-sold. Of course there is no way to prove this. I could be someone with ratty old clothing making this claim. It is an incredible business model because it cannot be proven unethical. It is all subjective.
But think about it... why would your business model include rejecting people from sending clothing in? If you have excessive inventory, donate it! Create a partnership with [redacted] to haul off truckloads each day of unwanted clothing.
I was patient with this company when they were going through growing pains. I waited 90 days for my items to be sorted through on multiple occasions, often passing seasons by where my clothes would have been sold. Then there was a period of time when they were not accepting any boxes due to a large incoming inventory. I waited again.
Now they are treating me like an ill-behaved toddler.
I am DONE. What a horrible experience.

Complaint: [redacted]
I am rejecting this response because: My items did not appear to have been inspected, because the clothes were folded as I had sent them in. In addition, the clothes I sent would not have been rejected for strong odor if anyone had looked at the bag. I again ask for the inbound service fee to be refunded to my account. Sincerely,
[redacted]

I have ordered from Swap.com a few times now. I have been satisfied with everything I have purchased for my 2 granddaughters, and one grandson. ..primarily clothing. Explanations were very clear. Condition of clothes were as described. Pricing is below store prices. Finally, items were shipped quickly. It is the kind of site we need. I will continue to visit and shop Swap.com.

Loved the items, we ordered! Fast delivery time! We will order again from them!

EXCELLENT SWEATERS, GREAT DELIVERY, ORDERED MON 9AM & DELIVERED TUE 1PM. NO DELIVERY CHARGE

I've been waiting over a week to receive a return label. I've emailed several times and no response. Ive placed other orders and made returns but have always been given a store credit and not a credit to my payment method as stayed here on Revdex.com. Very unsatisfied customer!!

I can't say enough wonderful things about Swap.com. It is by far the greatest Online Consignment Store out there today. I have bought quite a few items for my daughter (who is 5, and extremely hard on her clothes), and have been thrilled with everything. I have even sold most of my maternity clothes on Swap.com. It has been a wonderful - hassle free experience! I love SWAP.COM!

Very professional site. I have bought and sold from it. BEST consignment store online by far. I highly recommend SWAP.

great selection and prices, easy to order with fast shipping even though this is the holiday season.

I have ordered several times from Swap.com and each time the clothes have been nicely packaged and clean. The fit has always been good. Nice to see the buttons are always sewn tightly in place. Order process is good although sometimes a little long I still give it 5 stars.

I have placed several orders in the last month and each one has received my utmost satisfaction. Orders are shipped quickly and you can not beat the prices.