Swap.com

I just started using swap.com when all of my local consignment shops closed or moved away. I shop online quite a bit, and usually end up with some things that are new but never worn simply because it's impossible to tell everything about an item by seeing it online, or the return shipping is almost the same value as the item to be returned. So, I looked at swap.com just to see if it was a place I could safely use to consign my own 'never worn' or lightly worn clothes, and I found a perfect place to purchase women's clothes that are in good condition at a fraction of the price it would cost to purchase them in a store. Most of the things I have purchased will serve me well for home and casual wear which is my lifestyle. I also was pleasantly surprised by the good bargains in the baby clothes section. Babies stay tiny only for a very short time, so newborn infant and preemie clothes are a safe bet, especially since you see a true picture of the actual item. I find the company stays true to their claims that you can return anything, and that shipping will occur quickly. All items are individually wrapped in separate plastic bags with the item name on them. I've liked everything I've picked. It's a win-win situation for newborn clothes since they are in good shape, and the baby you're buying for will only wear them for most-likely a month or two. I like swap.com quite a bit.

Swap.com has a great site that is easy to use and efficient. The clothes were in great shape and the clothes arrive in a fast timely manner. Thank You.
Pam

Thank you for these details.  I've been digging in to review the details of your RMA's and have found that when you received your email message with the RMA numbers, each of those email messages had a store credit code that you could utilize with your next order.  These store credits...

can be applied to your Linked Login account with your email of [email protected].  Your user id or account number for that account is 5559614164.  A refund of $24.20 has been issued for your RMA #645440007; Tue 6/7/2016 5:30 PM.  Coupon Code for this is CQL3V64QPTT9.A refund of $122.00 has been issued for your RMA #687380002; Thu 6/16/2016 4:30 PM.  Coupon Code for this is C4FHT99STT9.  764710005…$.24.00; (same box included 4 returns).  Coupon Code for this is C89JKNQNTTT9.#774950001….$7.00.  This return has not been set back to us yet, so the credit has not been applied yet.   RMA #764280001…$17.00.  Coupon Code for this is CLTMSRJPETT9 RMA #764440001…$32.40.  Coupon Coded for this is CASHUT9U3TT9.If you go to your account 5559614164, you can enter these codes for your next order.  Our Returns and Refunds Policy will provide store credit or credit back to original payment based on the reason for your return.  Please see the attached link from our website regarding our Returns and Refunds Policy.  http://support.swap.com/hc/en-us/articles/203331335-Returns-and-Refunds-100-re...⇄ there are additional orders you need me to look into, please provide the order numbers and I can conduct any necessary reviews.  
Thank you for your business.  Sincerely,

I LOVE Swap.com. They are a fabulous business and offer a great service to those of us with too many old kids clothes and toys around the house! I have both bought and sold items on Swap.com and am consistently impressed their friendly helpful staff and selection of well priced products. The staff responses to any questions I have are always quick and on point as opposed to some websites where you know you are getting a "stock" answer. The quality of the items is accurately described when you are buying and I have never been disappointed with anything I have bought but they do stand behind the products if there is a problem. I have recommended Swap.com to a number of friends and they have all been impressed too. When I am selling items, I am impressed by how quickly they list them on the site - not like some online resale sites that take weeks to do anything with the items you send in!

I'm a happy Swap.com customer. I bought some cute dresses on the site recently! Not only was I excited that they were really inexpensive & looked brand new (great condition), but also how cute & unique they were. There's so much to choose from on the site so you're bound to find something you love!
I have also sold items on Swap.com & been very pleased with the results. They allow you to set the prices but also give you a suggested range which is nice for someone like myself who's new to consignment. Also the site pays out for sales quickly through [redacted]!
Overall I've been very happy with the site & would recommend it! I feel like they have high standards for acceptable merchandise & accurate ratings of condition, so I feel comfortable buying. It's also an easy way to clean out your closets & give someone else a chance to enjoy something you no longer wear! Box it up, ship it off with a prepaid label, set the price & forget about it!

I have been shopping with this site for quite awhile now... Their clothes are very affordable, and of good quality.... They offer a great variety of brands with a "Great" price... If you are a shopping Diva this is the store for you, especially if you have to watch your budget. The shipping is quick and each item is packaged separately and very neatly. And unlike the area stores you can return items that doesn't fit with no charge. They completely live up to their customer satisfaction/hassle free returns. And least but not last Customer Service is a 10...

Hello, 
 
I greatly apologize for the inconvenience.  I have completed a 15.20 credit back to...

your original payment for RMA# [redacted]  On RMA# 7[redacted]1, I show that $11.30 was already credited to your original payment.  We have another $65.40 to refund you, however due to your recent attempt to purchase additional items and making a payment I am not able to process this refund at this time.  I would be more than happy to continue to check and process this for you.  
I have attached our return policy for your future reference as this is a one time courtesy credit we have been able to provide you.  
http://support.swap.com/hc/en-us/articles/203331335-Returns-and-Refunds-100-refu...⇄ /> I apologize for the lack of communication in resolving this issue.  
Thank you for your business!

Swap.com is a great online retailer. I found them while looking for affordable maternity clothes and I am very pleased with my shopping experience.

Hello [redacted] 
 
We apologize for any inconvenience.  
The inbound service fee covers shipping, inspection of each...

item, photography, listing to the site, packing, and storage for nine months. Once the fee is paid in full you'll receive your full profit from sales.  
 
I've included the link to our "Shipping Rates and Other Fees" from our website for your reference:
[redacted]/hc/en-us/articles/[redacted]Shipping-rates-and-other-fees
 
In our policy we not that any non accepted items may be requested back at the $4.99 flat rate. 
Swap.com only accepts the following:
Clothing must be clean and freshly laundered
Void of stains and dirt
No excessive wear (fading or pilling) holes or tears
Items must be free of odor and pet hair
All fasteners (zippers, snaps, buttons, ties) must be present and in working order
We apologize some of your items were not accepted, however based on what the inbound service fees cover and our policy, we would not be able to refund you any money for your inbound shipments at this time.  
Sincerely,

Hello [redacted] We sincerely apologize for any inconvenience.  Based on your return reason of "Other", that is why your original credit was processed as a store credit.  Our policy applies store credit or credit to the original form of payment based on the reason for the return. At...

this time, I have gone back in and credited your original form of payment for this order as a one time courtesy.  Again, we sincerely apologize for any delay.  I've included the link to our Returns and Refund Policy for your review for future orders.http://support.swap.com[redacted]Sincerely,  [redacted]

Hello [redacted] 
 
We greatly apologize for the inconvenience.  Our process would be to reject the shipment if we open it up and there is a strong odor.  We would not go through each item if there is an odor in the box, as we would not be able to merchandise that clothing.  
As I shared, our process states we could reject items if they do not meet our acceptance criteria.  Within our acceptance criteria it states the following:
Swap.com only accepts the following:
Clothing that’s clean and freshly laundered, does not have stains or dirt, no excessive wear (faded or pilled), no holes or tears, and are odor and pet hair-free.
All fasteners (zippers, snaps, buttons, ties) must be present and in working order.
Again, I apologize for the inconvenience.  
Sincerely,  
[redacted]

My experience with swap.com has only been positive. Items are as described. Delivery is relatively swift and they have many items. I have recommended swap.com to others and the love it as well.

I wore out my favorite pair of shorts and knew that they were discontinued. So I went on the search for more like them and stumbled onto Swap.com. I was so happy that they had the brand and size I was searching for. Yes, I wasn't able to find the exact same pair of shorts but I love the two pairs I received from them. Would I recommend them to my family and friends? Yes, yes, yes!!! Thanks for your service.
SPEED = A+ PACKAGING =A+ QUALITY OF MERCHANDISE = A+

I've just made my first 2 purchases from Swap.com and I was very impressed. The clothing was in perfect condition. Packaging was very professional and shipping extremely fast. Email communications were perfect. I'm so happy I found this site! There were items I needed for a tropical trip and couldn't find anywhere else. I found the website and everything about Swap.com to be more than I could expect. I've invited many of my friends to shop on their site as well.

Hello [redacted] 
I greatly apologize for the inconvenience you have experienced with your returns.  You are correct that we changed our returns policy the end of April.  I've reviewed all of your RMA's and agree that you should receive credit to your original payment as you would...

not have been aware of that change when you processed your orders.  I've completed a payment resend to have the $185.20 returned back to your [redacted] account.  This may take a few days to be applied, however this has been completed.  
At this time, I am unable to reverse your store credit, so this will still be available as well.  
We greatly appreciate your business and look forward to a continued partnership!  
Sincerely,  
[redacted]

My experlence with Swap.com was excellent. The products were in almost like new condition. The packing and shipping were very good and prompt. The site itself was very easy to understand and veiwing the products was just as easy. I am very satisfied with my experience at Swap.com. I have already told my family and friends!! Swap.com is now my go to website first for all my shopping needs!! Thank you Swap.com!!

I am very pleased with the value and the quality of the two items I ordered from Swap.com. Very happy customer.

As a Mom shopper of twins girl, I regularly visit swap.com to find matching clothes and with great success! Prices are super reasonable and very fast shipping.
We recently found a very expensive [redacted] toy no longer being manufactured on the site that we were frantically looking for as a gift for our girls. We found it on swap.com and it was a fraction of what eBay sellers were asking for.
Super happy.

Easy, quick and painless transaction! Great value and nice way to repurpose the clothing my granddaughter never wore....wonderful concept that I will be leveraging effectively in the future...give this concept a try...it is definitely "two thumbs up" & you won't regret it!!!

Complaint: 12078207
I am rejecting this response because:
Sincerely,
Domonic [redacted] From: Domonic [redacted] <[redacted]@hotmail.com> Sent: Wednesday, April 5, 2017 5:44 AM To: [email protected] Subject: Re: Swap.com: Refund issued for RMA #1487070002  I still do not see a store credit on my account.