Swap.com

I sent in a box of clothes to swap which were new, clean and sets were put in zip lock bags to keep them togetherWhen they finally put up my itemsSO MANY items where mismatched or missingWhen I contacted them it took them forever to get back to meI had to go back and list each item with the number to have them correctedIt was horrible and such a waste of timeOnly a couple where corrected others were not and still they could not find my missing itemsI will never ever send in another boxThey were terrible and really didn't help meNot worth my time at all

Hello Erin, We sincerely apologize for any inconvenience with the credit on your jeans We apologize if these were misplaced on arrive to our facility In reviewing your account, I see this was completed on RMA *** and the total credit should have been $
This $included the $pair of jeans I've confirmed in *** Payments that your original form of payment has been credited the full $ Again, we sincerely apologize for any inconvenience Please let us know if we can be of any further assistance Sincerely, Swap.com

Hello *** Thank you for your message! I greatly apologize you have recently had an unsatisfying interaction with our company As part of our inbound process, our merchandising team will review the products to determine if they will be accepted or not accepted based on the
acceptance criteria which is outlined on our website I show on tracking *** you ordered a bag, so the inbound shipping label and bag would have cost you $ We apologize we are unable to credit you for your inbound shipping fee The reason the inbound shipping fee would not be waived is, the inbound service fee covers shipping and inspection of each item, which would still have been completed even if the items were not accepted Our process online outlines that you could have items that may not be accepted I've included the link from our website regarding "Shipping Rates and Other Fees" for your reference:http://***-Shipping-rates-and-other-fees As part of our process, our sellers may request their items back and pay a $fee, however as you shared, we waived that fee in this situation We greatly apologize we were unable to accept the items you had sent in Sincerely, ***

Hello Heidy, I greatly apologize for any inconvenience A message was sent out to our sellers back in January regarding the policy update for non accepted items I have included that message here for your reviews\:"On Wed, Jan 20, at 8:PM, Swap.com
Support wrote:Swap.com, your Online Consignment Store for Baby, Kids Items and Women's ApparelImportant Information Regarding Your Account View in your browserSwap.com Online Consignment Baby & Kid’s Women’s Maternity ConsignRejected Items on Your AccountAs one of our valued sellers, I wanted to reach out to you about any rejected items that may still be on your accountWhen your items were added, we sent you a message to let you know that they are ready to be pricedThere is a day window to decide whether you would like to have your rejected items shipped back to you or whether you'd like to donate them instead. Starting on February 1, 2016, we will be enforcing this day time period for your rejected items.Any rejected items that are still in your account on February 1st will be removedMoving forward, any rejects that remain on your account will be removed after daysI want to give you a heads up so that you can decide what you would like to do with those items.To send them home, please log in to your Swap.com account, go to My Account at the top right hand corner, then click on Ship items to meYou can use the filters to view the items not accepted by Swap.comThe rejected items will be displayed and you can select the items to ship them home for a simple fee of $4.99.If you would prefer to donate the items, log into your account, click on My Account at the top right hand corner, then click on SureSell and donateYour items will be displayed in the order that they were added to your accountYou will be able to select the rejects that you do not want sent home then click the blue button on the left side of the page that says "Donate selected items."If you have any questions about your items, please reach out to our support team at ***@swap.com, our team will be more than happy to help.Best,Lauren Z.Manager, Customer Experience"I greatly apologize for the inconvenience When you share that you would like your items shipped back to you, are you asking for any items you have on our site for sale? If so, you may request those items back Again, I greatly apologize for any inconvenience
Sincerely,

Complaint: ***
I am rejecting this response because:
I do not want a "store credit"Your slogan of 100% refund guarantee is the reason why I purchased from you at all, and it is a shamI want my money to spend how and where I wantYou took the clothes I returned and have re-posted them, so you will not be out anythingI will not accept anything less
Sincerely,
Beatriz ***

I am so happy to have found out about Swap.com! The website is easy to navigate and the prices are so affordable for quality clothes I have received clothes in excellent condition The descriptions of the clothes are accurate I have had only wonderful experiences shopping on Swap.com I find quality clothes at reasonable prices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Lianna W***

Hello Heidy,
I greatly apologize for any inconvenience with the processing of your return Our return policy was updated on April 28th, and the details regarding the Returns and Refunds Policy is outlined in our Help Center on our website Also, at time of checkout, there
is a green seal with our return policy, and when you click on that, it outlines when you receive credit back to original form of payment and when you will receive store credit I've included the link to our Returns and Refunds Policy for your reference, and will also break it down for youFollowing is the link:
***
Our policy states you will receive store credit or refund to the original payment based on the return
You will receive a refund to the original form of payment for the following reasons:
- A wrong item
- Damaged during shipping
- Differs considerably from the description on Swap.com
- If the item you ordered is missing from shipment or the entire shipment is missing
You will receive a refund in the form of store credit for the following reasons:
- Item is as described
- Item does not fit
- You do not like it
- You just want to return it without a specific reason
In your most recent return, the RMA was processed on RMA *** The return amount was $and $was credited back to your original form of payment and $as store credit In reviewing your reasons for return, this is the appropriate method that should be followed based on our policy
You received a credit code you can enter on our website in order to receive you store credit If you enter code ***,
under your user id of ***, you will have the $available to utilize at any time as that will not expire I greatly apologize I cannot reverse the store creditSincerely,
Jen

fast service good prices fast shipment everything bought as described

I have tried many kids clothing sites And this one is amazing! They only sale good product and when I make a purchase there I am confident that it will be nothing short of great They also help me to sell my clothes It is all around a great company

I've made purchases now through swap.com and so far have been very impressed! I'm expecting my first child in weeksI purchased a waterproof crib mattress pad, nursing cover, and several clothing items for my little girlI love that I can find items bundled together for $3...can't beat that at my local thrift storeI do have to be careful with the sizing on the bundled items; it might be categorized as "months" but the onesie in months and the pants are months
I was a bit skeptical about items labeled "good" condition since that rating isn't very objective, but each item I've received has been in fantastic conditionThe only hiccup I've experienced is that they couldn't locate of my items in their warehouse when they went to fill my order--but they were quick to email me about the problem and refund me that portion of my bill

Complaint: ***
I am rejecting this response because:
This company owes me from a refund they are refusing to issue and they want me to pay out of my own pocket to ship my items back to me when they owe me moneyThat is criminal.
Sincerely,
Heidy ***

ideal! can't wait for another shopping spree for my son! adorable, unique and affordable!

seldom now adays to you come across a reputable company that backs up their sales this company is that company and refreshing to deal with in this day of not knowing what you are going to be dealing with,
thanks swap.com from an older person that appreciates old time integrity

This site is wonderfulThey are very reasonable have tons of stuff to choose fromEverything is always packaged nicely fast deliveryI love this site

Very pleased with SwapThe clothes I bought look and fit as expected (with only one exception)Clearly they were well represented in photos on the Swap siteNo surprises with the colors--they are as depictedThe clothes are in great condition, and although any flaws or wear were noted on the Swap listing, I could not locate these problems on the garmentsFinally, the clothes were packed very well and shipped quicklyI am delighted to have found Swap and will order again

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: ***, Support Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***
Hi ***
The following claim from UPS #XXXXXXXXXXA was issued but has not been approved by *** When a claim is issued, *** notifies
the account owner *** of the claimWe then follow up with *** on the value and providing additional supporting informationConsignment items are considered undeclared items as we have no way of providing physical receipts for the items boughtUndeclared items are only insured up to $This is a *** policy*** is never reimbursed the funds as most claims are denied due to lack of information or supporting evidence
Based on the brands you sent, we have determined the value of your box is $Again, this payment has come directly from our budget and we do not get reimbursed by *** Please contact us with any further questions
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told by *** that the full $claim was approved & issuedI also received an emailing confirming this actionI valued my belongings at $250, which is considerably low for the designersI was not given the option to purchase my own shipping in order to send these items to ***Instead, I was only given the option to use *** shipping methodAt that point, I trusted that your shipping method would get my belongings to you, so that I could list them for sale or back to me if I could not in a safe, timely mannerI would like the full $for my belongings as I would have sold them for more than that even had I ever gotten to list themThank you
Final Consumer Response /* (2000, 27, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I will accept the $payoutPlease issue it immediately as I do not feel that any more waiting time is necessary or fairI understand that if the business does not hold up to their agreement, I can reopen this caseThanks
Final Business Response /* (4000, 25, 2015/09/02) */
***,
We have provided you with the information needed to claim your payment from *** Your claim number is *** #XXXXXXXXXXAWhen you call *** you will be able to verify that your claim was never paid outPlease call *** or we will facilitate a conference call to help you verify that payment was never to ***
As for the $credit, you did not accept our offer therefore we did not pay youIf you accept our offer, we will pay you the $
You can reach *** *** by phone (XXX-XXX-XXXX) or by email at ***@***We want to help you resolve this complaintWe hope to hear from you soon

Prompt shipping, Salespeople very helpful,to the point, prices very reasonable for good quality used clothing packed professionallyWebsite very user-friendlyRapid turn-around on customer serviceDefinitely A+++

Hello, I greatly apologize for the inconvenience I have completed a credit back to your original payment for RMA# *** On
RMA# 7***1, I show that $was already credited to your original payment We have another $to refund you, however due to your recent attempt to purchase additional items and making a payment I am not able to process this refund at this time I would be more than happy to continue to check and process this for you I have attached our return policy for your future reference as this is a one time courtesy credit we have been able to provide you http://support.swap.com/hc/en-us/articles/203331335-Returns-and-Refunds-100-refu...⇄ apologize for the lack of communication in resolving this issue Thank you for your business!

Hello Anita, We sincerely apologize some of your items have sold for less than you anticipated. We've had our Merchandising Managers review the following items. In the review process, we have identified some items should have sold for more, and we will compensate you
accordingly via a manual PayPal payout today. You will also see, some of the items sold at appropriate prices, based on how long they have been on our site. I will provide all the details below: Item for Gee Wawa boots, the item was priced at $17.00, and sold at a discount of $13.30. You have been paid out $already. We should have priced this at $40.00, and your payout would have been $26.50. We are taking the $- $(we have already paid out), and you will receive a manual payout on this item of $18.48. Item for Worth New York Cadigan, the item was priced and sold for $12.00. You have been paid out $already. We should have priced this at $100.00, and your payout would have been $68.50. We are taking the $- $(we have already paid out), and you will receive a manual payout on this item of $61.60. The two manual payouts will be combined into one manual PayPal payout which you will see today. This payout is a combined total of $80.08. The other items we reviewed that our Merchandising Experts shared were sold at the accurate price are as follows: Item for a Neiman Marcus Trendy Jacket, which has been on our site since 02/14/16. The item sold at $44.00. Our autoprice brought this down to $on 11/24/and it was sold. This product was on our site for over a yearIf it's not sold than autoprice will keep brining the price down until item is sold. This would be practice based on our policy as the item was on our site for over year. Item for Armani Exchange Casual Pants, was confirmed by our Merchandising Managers that the price of $was accurate based on what these pants are selling for in "good condition." Item for A-K-R-I-S, A-line skirt was priced for $24.00. The item was originally priced in 2015, and due to the length of time the item was on our site, autoprice brought it down to $on 11/25/2017. The customer who purchased this used a discount code and received for $12.00 In addition, I asked our Merchandising Managers to review all your items and make any necessary adjustments. They had completed that and have made adjustments to some of your items they felt were priced too low. If there are any other items we need to have our Merchandising Managers review, please let us know. Sincerely, Swap.com