Super Paws

I ordered from super paws. My order has not been received, nor will they provide me details, or provide a refund which I have requested 4 times via email so far. I also see now that they have many other complaints already all matching my story.

I put an order to get a calming bed in “Super Paws online” on 02/29 order ***. In their website they advertise that they ship your item within 3-4 weeks and in peak seasons or during covid 6 weeks max. I’ve sent them multiple emails asking for a tracking number and they also keep saying they are doing “everything they can to provide it to me” but no answer on when my item will be shipped (it’s been 14 weeks and no tracking notice). I’ve tried reaching to management or a CSR number and they don’t have one on file. I research in their Instagram and other customers have complained but they go ahead and delete the comments on their site. This place is a scam and they need to be inspected or their website has to be shutdown because they are scamming people. I would appreciate if they could be investigated I can forward the whole email thread I have with them to help prove it.

Same problem as everyone else here. Ordered and pet bed March 28, 2020. Never received it, never aan answer about themn to expect it or a refund. Chinese scam. Probably lost my $113 bucks but should report them to anyone I can. Phony business.

I ordered from super paws. My order has not been received, nor will they provide me details, or provide a refund which I have requested 4 times via email so far. I also see now that they have many other complaints already all matching my story.

I placed an order for a product on their website on December 21, 2019. I was charged for the amount and never received my order. I have emailed the company multiple times and a representative continues to respond with excuses rather than honor my request for a full refund

I placed an order for a product on their website on December 21, 2019. I was charged for the amount and never received my order. I have emailed the company multiple times and a representative continues to respond with excuses rather than honor my request for a full refund

On 12/9/19, I ordered a $75 custom sweatshirt for my daughter as a Christmas present from Super Paws Online. As of today, I have still not received it. I have sent numerous emails to the company, which assures me that it will be delivered soon. I have also asked for a full refund, which they have not provided.

On 12/9/19, I ordered a $75 custom sweatshirt for my daughter as a Christmas present from Super Paws Online. As of today, I have still not received it. I have sent numerous emails to the company, which assures me that it will be delivered soon. I have also asked for a full refund, which they have not provided.

Bought a dog bed online after seeing advertisements for it on instagram went to website not from instagram; my problem is that it never arrived and Credit card charged. no way to contact anyone.
Comfy Calming™ Pet Bed - Beige / 4XL
Quantity: 1
Total: $129.99
Discount (code: WELCOME10): $-12.99
Subtotal: $117.00
Shipping: $0.00
Total: $117.00
https://www.facebook.com/wearesuperpaws
https://www.instagram.com/superpawsonline/

Bought a dog bed online after seeing advertisements for it on instagram went to website not from instagram; my problem is that it never arrived and Credit card charged. no way to contact anyone.
Comfy Calming™ Pet Bed - Beige / 4XL
Quantity: 1
Total: $129.99
Discount (code: WELCOME10): $-12.99
Subtotal: $117.00
Shipping: $0.00
Total: $117.00
https://www.facebook.com/wearesuperpaws
https://www.instagram.com/superpawsonline/

Ordered my dog bed on February 1 2020. I have still not received my product or been issued a refund. I Have had many email exchanges with the company to no avail. They even went so far as stating the item had been shipped with no tracking number. That was a month ago. This company needs to be shut down.

Ordered my dog bed on February 1 2020. I have still not received my product or been issued a refund. I Have had many email exchanges with the company to no avail. They even went so far as stating the item had been shipped with no tracking number. That was a month ago. This company needs to be shut down.

Purchased an $83.00 custom pet portrait for Christmas on December 23,2019. After 5 months of back and forth emails I found a scam site of people like me who were being scammed. They say the same repeative response and then the company would never responsed.They have an instagram page that has no way of contacting them nor leaving comments. Will have to contact Shopify to see if they can give information on the company.

Purchased an $83.00 custom pet portrait for Christmas on December 23,2019. After 5 months of back and forth emails I found a scam site of people like me who were being scammed. They say the same repeative response and then the company would never responsed.They have an instagram page that has no way of contacting them nor leaving comments. Will have to contact Shopify to see if they can give information on the company.

I placed an order for a blanket with my sister’s dogs face, who passed away last summer, on it on December 3rd, 2019. I immediately emailed the company and stated I had accidentally put in the wrong email address and to please send a copy of my invoice to the correct email, which never happened. Ten days later I reached out again to see if there was any news on my order or invoice since I never received it. I emailed them about once a week or once every two weeks to find out where my order was with the same generic responses every time. They once even told me it was stuck in customs but their website clearly says everything is based in the United States. I’ve asked for a full refund since it’s been over 4 months and I still don’t have an answer to where my package is or tracking number.

I placed an order for a blanket with my sister’s dogs face, who passed away last summer, on it on December 3rd, 2019. I immediately emailed the company and stated I had accidentally put in the wrong email address and to please send a copy of my invoice to the correct email, which never happened. Ten days later I reached out again to see if there was any news on my order or invoice since I never received it. I emailed them about once a week or once every two weeks to find out where my order was with the same generic responses every time. They once even told me it was stuck in customs but their website clearly says everything is based in the United States. I’ve asked for a full refund since it’s been over 4 months and I still don’t have an answer to where my package is or tracking number.

Ordered a customer blanket gift from them on 12/8/2019. Paid $71.99 for product. Has been almost 5 month and have yet 1) get the item 2) get any update from company other than "thanks for your patience" "we are investigating" 3) any inclination of refunding me or sending my product.

They are now using Covid as an excuse for the delay when that was not even an issue in December when I ordered. Their website says MAX 8-9 weeks for custom gifts. It as been WELL OVER 9 weeks. It has been almost 20 weeks at this point.

I have paid $71.99 for something I have yet to receive.

Here is email exhange with company -- still no answers for MONTHS!

Hi

We have just contacted the warehouse now to understand what has happened to your order and when it will be dispatched

Please give us at least a week to fix everything. As soon as they are shipped we will update you with tracking number

We are sorry for any inconvenience caused and sorry for the long lead times, we have been working around the clock to get all orders dispatched

We really appreciate your understanding

Regards

On Tue, Mar 3, 2020 at 1:19 AM <***> wrote:
Hello,

It has been another 14 days since my last check in… still no new updates.

Is the gift we ordered ever coming? It’s been over 3 months since the order date.

Thank you.

From: Super Paws
Sent: Tuesday, February 18, 2020 3:08 AM
To: ***
Subject: Re: Order ***
Hi

We are really sorry for the delay

We have been following up your order to our warehouse, as soon as we got an update we will let you know. We have not been given tracking codes from our warehouse yet, which is why we cannot send them out. We apologize for keeping you waiting, we will assure you that you will receive your package soon. We are putting this on our priority list. Again we are deeply sorry for the delay

May you have a great day

Regards

On Tue, Feb 18, 2020 at 3:02 AM <***> wrote:
Good afternoon,

Haven’t checked in on the blanket in a while – but noticed it did not arrive yet.

Can I get an update on this? It has been almost 60 days at this point…

Thank you.

From: Super Paws
Sent: Thursday, January 23, 2020 10:41 PM
To: ***
Subject: Re: ***

Hi

We apologize for keeping you waiting

We have had a lot of orders recently and we are processing them as fast as we can. Please be patient your order is on the way and we do not want to upset customers because of slightly longer lead times. This is a fully custom artwork of your pet, and we do not want to rush it.

We appreciate your patience

Regards

On Fri, Jan 24, 2020 at 1:09 AM <***> wrote:
Any new updates of the status of my order?

Thank you.

From: Super Paws
Sent: Monday, January 13, 2020 5:41 PM
To: ***
Subject: Re: ***

Hi

We apologize for the delay

Your order is now in production. Once printed and packed you will receive an email from us once tracking number is available. Please bear with us since it peak season we have a lot of orders to fulfill. But rest assured that you will receive your order soon

We appreciate your understanding

Regards

On Tue, Jan 14, 2020 at 4:19 AM <***> wrote:
It has been another 2 weeks – last email on 12/25/19 said it was in production – status update?

From: Super Paws
Sent: Wednesday, December 25, 2019 8:41 PM
To: ***
Subject: Re: ***

Hi

We apologize for the delay

Your order is now in production. Once printed and packed you will receive an email from us once tracking number is available. Please bare with us since it peak season we have a lot of orders to fulfill. But rest assured that you will receive your order soon

We appreciate your understanding

Regards

On Tue, Dec 24, 2019 at 12:58 AM <***> wrote:
Any shipment update? It has been over 3 business days since this last email and I have not seen anything yet.

From: Super Paws
Sent: Monday, December 16, 2019 8:56 PM
To: ***
Subject: Re: Order ***

Hi

Thank you for reaching us

We would like to inform you that the tracking number will be available in 3 business days, you will receive an update once tracking number is available

We apologize for the inconvenience

Regards

On Mon, Dec 16, 2019 at 11:53 PM <***> wrote:
Just checking on an order update for ***

Thank you,

***
Email:

Ordered a customer blanket gift from them on 12/8/2019. Paid $71.99 for product. Has been almost 5 month and have yet 1) get the item 2) get any update from company other than "thanks for your patience" "we are investigating" 3) any inclination of refunding me or sending my product.

They are now using Covid as an excuse for the delay when that was not even an issue in December when I ordered. Their website says MAX 8-9 weeks for custom gifts. It as been WELL OVER 9 weeks. It has been almost 20 weeks at this point.

I have paid $71.99 for something I have yet to receive.

Here is email exhange with company -- still no answers for MONTHS!

Hi

We have just contacted the warehouse now to understand what has happened to your order and when it will be dispatched

Please give us at least a week to fix everything. As soon as they are shipped we will update you with tracking number

We are sorry for any inconvenience caused and sorry for the long lead times, we have been working around the clock to get all orders dispatched

We really appreciate your understanding

Regards

On Tue, Mar 3, 2020 at 1:19 AM <***> wrote:
Hello,

It has been another 14 days since my last check in… still no new updates.

Is the gift we ordered ever coming? It’s been over 3 months since the order date.

Thank you.

From: Super Paws
Sent: Tuesday, February 18, 2020 3:08 AM
To: ***
Subject: Re: Order ***
Hi

We are really sorry for the delay

We have been following up your order to our warehouse, as soon as we got an update we will let you know. We have not been given tracking codes from our warehouse yet, which is why we cannot send them out. We apologize for keeping you waiting, we will assure you that you will receive your package soon. We are putting this on our priority list. Again we are deeply sorry for the delay

May you have a great day

Regards

On Tue, Feb 18, 2020 at 3:02 AM <***> wrote:
Good afternoon,

Haven’t checked in on the blanket in a while – but noticed it did not arrive yet.

Can I get an update on this? It has been almost 60 days at this point…

Thank you.

From: Super Paws
Sent: Thursday, January 23, 2020 10:41 PM
To: ***
Subject: Re: ***

Hi

We apologize for keeping you waiting

We have had a lot of orders recently and we are processing them as fast as we can. Please be patient your order is on the way and we do not want to upset customers because of slightly longer lead times. This is a fully custom artwork of your pet, and we do not want to rush it.

We appreciate your patience

Regards

On Fri, Jan 24, 2020 at 1:09 AM <***> wrote:
Any new updates of the status of my order?

Thank you.

From: Super Paws
Sent: Monday, January 13, 2020 5:41 PM
To: ***
Subject: Re: ***

Hi

We apologize for the delay

Your order is now in production. Once printed and packed you will receive an email from us once tracking number is available. Please bear with us since it peak season we have a lot of orders to fulfill. But rest assured that you will receive your order soon

We appreciate your understanding

Regards

On Tue, Jan 14, 2020 at 4:19 AM <***> wrote:
It has been another 2 weeks – last email on 12/25/19 said it was in production – status update?

From: Super Paws
Sent: Wednesday, December 25, 2019 8:41 PM
To: ***
Subject: Re: ***

Hi

We apologize for the delay

Your order is now in production. Once printed and packed you will receive an email from us once tracking number is available. Please bare with us since it peak season we have a lot of orders to fulfill. But rest assured that you will receive your order soon

We appreciate your understanding

Regards

On Tue, Dec 24, 2019 at 12:58 AM <***> wrote:
Any shipment update? It has been over 3 business days since this last email and I have not seen anything yet.

From: Super Paws
Sent: Monday, December 16, 2019 8:56 PM
To: ***
Subject: Re: Order ***

Hi

Thank you for reaching us

We would like to inform you that the tracking number will be available in 3 business days, you will receive an update once tracking number is available

We apologize for the inconvenience

Regards

On Mon, Dec 16, 2019 at 11:53 PM <***> wrote:
Just checking on an order update for ***

Thank you,

***
Email:

I ordered 2 products from this retailer on 12/02/19 and still do not have products. There has been 35 emails between me and the company which claim that they have issues with their distribution center. They told me I could get a refund and then about faced and have now decided not to. It is too late to file a claim with my bank. They sent me a picture of what the product would look like but still cannot send to me. Emails always end with soon it will be shipped.

I ordered 2 products from this retailer on 12/02/19 and still do not have products. There has been 35 emails between me and the company which claim that they have issues with their distribution center. They told me I could get a refund and then about faced and have now decided not to. It is too late to file a claim with my bank. They sent me a picture of what the product would look like but still cannot send to me. Emails always end with soon it will be shipped.