Super Paws

I ordered a Comfy Calming Pet Bed from a company called Super Paws Online on May 1, 2020. The website is listed as www.superpetsofficial.com. After paying $68.00 for a "buy one/get one" I was told that shipping would be delayed due to Covid-19. On May 15, 2020, I requested information regarding shipping information and received a response on the same day:
"On May 15, 2020, at 9:00 AM, Super Paws wrote:
Hi
Thank you for contacting us.
Your order is already in process queue, once it's packed & shipped, you will receive an E-Mail/message on your registered E-Mail address/mobile phone with further details including the tracking number

Order Number 1***
Thank you for your patience & understanding.
Regards
Super Pet"

I then responded that I don't feel comfortable with this transaction and asked that they immediately refund my money. they responded on May 18, 2020 with:
Hi,

We really apologize for the delay. We have been extremely vigilant and careful in processing all our orders due to the CoronaVirus epidemic. A lot of freight and shipping companies have been down because of this virus, which has affected us. No need to worry , your order has been delayed and we are working around the clock to ensure everyone gets their packages safely and without a huge delay!

If your order was paid with priority shipping, we will refund this to you immediately. This is because Express shipping is completely unavailable due to the virus, but standard shipping is available. We once again are really apologetic and hope you shop with us again.

To apologize for the delay, here is 15% Off your next shop. Use code: 15OFF upon checkout. We want our customers to stay with us for a lifetime, anything else you need let us know!

Best,
Super Pets

Clearly, these people are scamming. I will definitely do my part to share with anyone to not order from these people. But, do I have any recourse to get a refund? This is the 2nd time since Covid-19 that I've had to use Revdex.com to retrieve funds from what seems to be a reputable business. Lesson learned. No more small business purchases for me...and that's a shame. But, you just can't trust people anymore...

I made a purchase of a dog bed from Super Paws online via a Facebook link and paid $86.99 on 4/10/20. I received an order confirmation only. I emailed [email protected] for status and have not received a response.

I ordered a Comfy Calming Pet Bed from a company called Super Paws Online on May 1, 2020. The website is listed as www.superpetsofficial.com. After paying $68.00 for a "buy one/get one" I was told that shipping would be delayed due to Covid-19. On May 15, 2020, I requested information regarding shipping information and received a response on the same day:
"On May 15, 2020, at 9:00 AM, Super Paws wrote:
Hi
Thank you for contacting us.
Your order is already in process queue, once it's packed & shipped, you will receive an E-Mail/message on your registered E-Mail address/mobile phone with further details including the tracking number

Order Number 1***
Thank you for your patience & understanding.
Regards
Super Pet"

I then responded that I don't feel comfortable with this transaction and asked that they immediately refund my money. they responded on May 18, 2020 with:
Hi,

We really apologize for the delay. We have been extremely vigilant and careful in processing all our orders due to the CoronaVirus epidemic. A lot of freight and shipping companies have been down because of this virus, which has affected us. No need to worry , your order has been delayed and we are working around the clock to ensure everyone gets their packages safely and without a huge delay!

If your order was paid with priority shipping, we will refund this to you immediately. This is because Express shipping is completely unavailable due to the virus, but standard shipping is available. We once again are really apologetic and hope you shop with us again.

To apologize for the delay, here is 15% Off your next shop. Use code: 15OFF upon checkout. We want our customers to stay with us for a lifetime, anything else you need let us know!

Best,
Super Pets

Clearly, these people are scamming. I will definitely do my part to share with anyone to not order from these people. But, do I have any recourse to get a refund? This is the 2nd time since Covid-19 that I've had to use Revdex.com to retrieve funds from what seems to be a reputable business. Lesson learned. No more small business purchases for me...and that's a shame. But, you just can't trust people anymore...

I made a purchase of a dog bed from Super Paws online via a Facebook link and paid $86.99 on 4/10/20. I received an order confirmation only. I emailed [email protected] for status and have not received a response.

I purchased 2 dog beds from this online retainer on May 2, 2020. On May 8 I received a text message that the items had shipped, but I never received. On May 21 I emailed them to inquire and no response. No phone number or tracking number provided. Research on line indicates this business is a scam.

I purchased 2 dog beds from this online retainer on May 2, 2020. On May 8 I received a text message that the items had shipped, but I never received. On May 21 I emailed them to inquire and no response. No phone number or tracking number provided. Research on line indicates this business is a scam.

I ordered a pet bed on May 7, 2020 and never received it. I have emailed them on two occasion and have not heard from them.

I purchased a Blanket from Super Paws on November 30, 2019 for $59.94. I received a email stating that my order had been confirmed and a confirmation number was sent. Moments later I received another email stating that my order had been shipped and on its way. It told me I could track my order through an app called “Arrive”. I downloaded the app and tried to track my order. When I got to my order it said no tracking number had been provided. After a couple weeks of checking to see if my tracking number had been provided but it never was. I reached out to Super Paws again by email on December 17, 2019 trying to receive an update on my order. They emailed back saying that my tracking number would be available in 3 days and I will receive and update once the tracking number is available. It’s now May 24, 2020 and I have yet to receive the blanket that I ordered.

I ordered a dog bed through this company a month ago. I have emailed twice to find out where the bed is and have gotten no response. The amount for the bed was charged and came out of my bank account.

I ordered a pet bed on May 7, 2020 and never received it. I have emailed them on two occasion and have not heard from them.

I purchased a Blanket from Super Paws on November 30, 2019 for $59.94. I received a email stating that my order had been confirmed and a confirmation number was sent. Moments later I received another email stating that my order had been shipped and on its way. It told me I could track my order through an app called “Arrive”. I downloaded the app and tried to track my order. When I got to my order it said no tracking number had been provided. After a couple weeks of checking to see if my tracking number had been provided but it never was. I reached out to Super Paws again by email on December 17, 2019 trying to receive an update on my order. They emailed back saying that my tracking number would be available in 3 days and I will receive and update once the tracking number is available. It’s now May 24, 2020 and I have yet to receive the blanket that I ordered.

I ordered a dog bed through this company a month ago. I have emailed twice to find out where the bed is and have gotten no response. The amount for the bed was charged and came out of my bank account.

Ok ordered and paid for a product on SUPERPAWS.com and bought a dog bed for 100 plus dollars. They charged me and it has been a long time since I ordered it and I’ve emailed them plenty of times with no responses. I want my full refund now!

I ordered a dog bed from them, however they have not shipped it, nor have they been responding to emails. After looking further, they are clearly still at the office ignoring emails and other customers as their website and Instagram page is being updated. They say they can not give a refund until the item has been delivered, however they aren't shipping anything so the item will never be delivered and thus, a refund will never be given.

they are a scam I bought a dog bed for $129 never got it

they are a scam I bought a dog bed for $129 never got it

Ok ordered and paid for a product on SUPERPAWS.com and bought a dog bed for 100 plus dollars. They charged me and it has been a long time since I ordered it and I’ve emailed them plenty of times with no responses. I want my full refund now!

I ordered a dog bed from them, however they have not shipped it, nor have they been responding to emails. After looking further, they are clearly still at the office ignoring emails and other customers as their website and Instagram page is being updated. They say they can not give a refund until the item has been delivered, however they aren't shipping anything so the item will never be delivered and thus, a refund will never be given.

ordered and paid for a dog bed and product was never delivered

On April 20, 2020 I ordered a dog bed through their website, paid $68.99, received an immediate confirmation and that my order would be shipped within 5-7 days. About 2 weeks later I realized I never received a shipping notification so followed up and was told it was 'in the queue' which I thought was strange, but went with it. It's now a month later and nothing. I followed up with them again and didn't receive an answer for about one week. The answer didn't provide any update, but it did state I could get a 15% discount on my next order then didn't have any information about how to redeem that. Not that I'll be ordering from them again.