Super Paws

On May 14, 2020 I ordered 2 large cozy calming dog beds while online once I viewed the ad. It said my payment went through and I would receive a confirmation email which never happened. So because of the Cov19 I have given extra time for delivery. Then on May 29, 2020 I wrote to Super Paws inquiring about my order and how much longer it would be. They sent back an email saying they were sorry I was having a bad experience and wanted to give me a refund if that is what I wanted. They wanted my order# - I did not get one. So then I thought how am I going to prove I ordered. So I waited for my bank statement and then wrote them back telling them the exact date and amount I spent. No response back from them. Then this morning I wrote them again- when the response came back from my phone saying message did not go through and may contain a virus. I know I did not put any virus in that email-so I wondered if replying back through their email to the given [email protected] did. Would like to get my money back.

On May 14, 2020 I ordered 2 large cozy calming dog beds while online once I viewed the ad. It said my payment went through and I would receive a confirmation email which never happened. So because of the Cov19 I have given extra time for delivery. Then on May 29, 2020 I wrote to Super Paws inquiring about my order and how much longer it would be. They sent back an email saying they were sorry I was having a bad experience and wanted to give me a refund if that is what I wanted. They wanted my order# - I did not get one. So then I thought how am I going to prove I ordered. So I waited for my bank statement and then wrote them back telling them the exact date and amount I spent. No response back from them. Then this morning I wrote them again- when the response came back from my phone saying message did not go through and may contain a virus. I know I did not put any virus in that email-so I wondered if replying back through their email to the given [email protected] did. Would like to get my money back.

I ordered a dog bed from an Instagram ad through super paws in April 2020. Like many others, I have contacted them about a month later with requests for a tracking number and status of my order. I received an email back with a promise of shipping and I will get a tracking number shortly. I've since contacted them 4 times and received the same message. I also requested since the package has not left their facility yet to cancel my order and issue a refund. They refused.

I ordered an Item May 2 2020, for my pets and still have not received it even tho they told me I would have it 3 to 4 weeks from that time. It never came, I emailed them- response blamed it on "mail delays". I waited a few more days before I decide to request a refund. I told them it was taking too long, they didnt live up to the original promised delivery time so I told them to refund my credit card. That has not been done, my emails are going unanswered, and still no delivery.

I ordered a dog bed from an Instagram ad through super paws in April 2020. Like many others, I have contacted them about a month later with requests for a tracking number and status of my order. I received an email back with a promise of shipping and I will get a tracking number shortly. I've since contacted them 4 times and received the same message. I also requested since the package has not left their facility yet to cancel my order and issue a refund. They refused.

I ordered an Item May 2 2020, for my pets and still have not received it even tho they told me I would have it 3 to 4 weeks from that time. It never came, I emailed them- response blamed it on "mail delays". I waited a few more days before I decide to request a refund. I told them it was taking too long, they didnt live up to the original promised delivery time so I told them to refund my credit card. That has not been done, my emails are going unanswered, and still no delivery.

Hello there,

I bought a blanket back in December... It's now June and I have nothing. When they do respond, they continue to say they're having issues with their warehouse and delivery codes. It's been 6 months and I have them the benefit of the doubt until I went online and realized I'm far from the only ones.

I haven't received a refund or a blanket.

Placed order May 8, 2020. Item not received. Attempted contact via email multiple times with no response.
This email is to confirm your order on 05/08/2020. Your order number is ***.

Hello there,

I bought a blanket back in December... It's now June and I have nothing. When they do respond, they continue to say they're having issues with their warehouse and delivery codes. It's been 6 months and I have them the benefit of the doubt until I went online and realized I'm far from the only ones.

I haven't received a refund or a blanket.

Placed order May 8, 2020. Item not received. Attempted contact via email multiple times with no response.
This email is to confirm your order on 05/08/2020. Your order number is ***.

Like others, I made an order through an Instagram ad and over one month later, no update or delivery.

Like others, I made an order through an Instagram ad and over one month later, no update or delivery.

I placed an order in the amount of $155.98 on April 16, 2020 and did not receive the product. I emailed my complaint several times to only get a fairly generic apology that the item was delayed. Reading other filings it appears this is likely fraudulent activity.

My credit card was charged 38.99 on 5/5/20 and I never received the merchandise.

They have no phone number, just email, and the response is automated, same every time.

I purchased 2 dog beds from this company on 5/2, but have yet to receive the product or receive a response to my multiple inquiries. H
They charged my account $119, bit will not cancel the order and refund my money.

I placed an order in the amount of $155.98 on April 16, 2020 and did not receive the product. I emailed my complaint several times to only get a fairly generic apology that the item was delayed. Reading other filings it appears this is likely fraudulent activity.

My credit card was charged 38.99 on 5/5/20 and I never received the merchandise.

They have no phone number, just email, and the response is automated, same every time.

I purchased 2 dog beds from this company on 5/2, but have yet to receive the product or receive a response to my multiple inquiries. H
They charged my account $119, bit will not cancel the order and refund my money.

I placed an order for a dog bed on May 4th, 2020 for $129.99. After a couple weeks of not hearing from them, I sent their customer service an email asking for a shipping update. I received an answer a week last stating that my order was in process and I would receive my item shortly. I still have yet to receive my item. After several emails to ask that my order be canceled and for a full refund, I keep receiving emails saying my order is still in process. I do not want my order. I want my money back! This company has no phone number, just an email. I am very upset at this company for stealing my money. I see im not the only one.

I placed an order for a dog bed on May 4th, 2020 for $129.99. After a couple weeks of not hearing from them, I sent their customer service an email asking for a shipping update. I received an answer a week last stating that my order was in process and I would receive my item shortly. I still have yet to receive my item. After several emails to ask that my order be canceled and for a full refund, I keep receiving emails saying my order is still in process. I do not want my order. I want my money back! This company has no phone number, just an email. I am very upset at this company for stealing my money. I see im not the only one.