order was cancelled but not get the refund
my order was WNXXXXXXXXXXX, I use the Neimanmarcus gift card to placed this order but this order was cancelled,
and I am not received my refund gift card, my billing and shipping address is XXXXX *** *** *** *** *** ** XXXXX
Order WNXXXXXXXXXX was not delivered within days as guaranteedEven worse, my numerous requests for status & help went nowhere
I placed the order on 12/18/16, relying on the representation on the Neiman Marcus website that delivery within days was "guaranteed." The item was not delivered until 12/27/16, days after ChristmasAs a result, my wife did not have a Christmas present to open Even worse, numerous requests for assistance submitted via Neiman Marcus' online system went unansweredThe one response I did receive was utterly unhelpfulI did not get what I was "guaranteed," and Neiman Marcus made it worse by not addressing my attempts to resolve the problem in a satisfactory manner
I want my refund from bergdorfgoonman.com
I only placed one order on that website from my account,then it charged me twice,said I placed two order!!
I want my refund from bergdorfgoonman.com
I only placed one order on that website from my account,then it charged me twice,said I placed two order!!
My account is ***@gmail.com ,
password ** XXXXXXXpM
From my system I can only saw one order placed in 3/18!!order number is wbXXXXXXXXXX!! And paid with mc 5353!
I contacted the website,she said I placed two orders...how could that possible! And charge my another credit card visa end with $ 771.36!
I want my money back!!
All six items I purchased from Neiman Marcus was extremely damaged
On August 8, I visited Neiman Marcus in California, on *** *** Blvd, Beverly Hills, CA XXXXXI used my Visa credit card and purchased a $12,Robert Cavalli Long-Sleeve Illusion Gown, Black Pattern, $25,Valentino Short-Sleeve Glitter Star-Print Midi Dress, Black, $14,Carolina Herrera Sleeveless 3D Floral-Embellished Gown, Nude, a $13,Zuhair Murad Sleeveless Embellished Gown, Coral, a $12,Elie Saab Short-Sleeve Embellished Cocktail Gown, Bottle, and a $12,Rubin Singer Strapless Mermaid Gown W/Rosette Appliquè, Black/Multi
All six of the dresses were extremely damagedI purchased them for two of my female models that work at high end clothing stores in Houston, TXMy models noticed the damages on August 9, which is the date I returned to Houston, TX
I am trying to return an item received via Fedex and the representative is not giving me the correct information to do so
We purchased an item from Bergdorf which was shipped to usI am trying to use their guidelines to return and Melvin at the toll free customer service line is not giving me the information I need to return the itemShe claims that it was never shipped to me even though I provided the tracking number and a copy of the email with the informationBergdorf needs to return our money even if they are not cooperative in helping us return the item to them
order number is WNXXXXXXXXXX,
Payment amount is $252,
Payment method : Gift Card
Account number: ***@gmail.com
I brought a pair of shoes at Neiman Marcus online on 2017-3-9,the Gucci shoes I brought was $instead of the original price is $630, the order status keep backordered for almost a month,
After waiting for So long time, it's been cancelled cause the color I ordered is discontinued!!!
I am so disappointed , cause recently I placed three different orders at NM, they are all cancelled cause of out of stock, and the most wanted item cancelled again!
I check their website, the item I brought still has same but other color item is available and the price is original now,
so I contacted their customer service wanna match the price I spent, they refused,
they said these two items has different item number , (the color I brought is camine rose, what I wanna match is black color) even these two item is exactly same shoes with same
item name,
I feel so disappo
So disgusted at your new return policyI cannot believe you don't allow returns on open cosmetics
I came in to the Woodland Hills store to exchange a lip balm that I had an allergic reaction toThey are they 100% will not return anything used or open and would actually " get in trouble" for doing soI cannot believe you went from your amazing return policy to this crapThis is the same reason I stopped shopping at bloomingdales and only shopped at Nordstrom and NMNow I will no longer be shopping with you
I cancelled the order online but the money was still deducted; the company doesn't process the refund
I placed an order on September the 5th on Neiman Marcus online,WNXXXXXXXXXXX, then I cancelled the orderHowever, the order was already shipped and then the customer service requested the FedEX to ship the package back to the shipperThe package was shipped to the sender on Sepetmber the 11th, the tracking number is XXXXXXXXXXXXXXXHowever, Neiman Marcus did not process the refundI called the customer service four times regarding this issue, but they still did not issue the refund
I paid the order using Discover card ending in 4839, and the amount is $395.00, the customer service number is XXXXXXXXXXX
I've placed an order online on Bergdorf GoodmanThey asked me to wait more than days and then cancelled my order without any explaination
First I have to say that this case is the problem of my unpleasant online order experience with Bergdorf GoodmanI placed an order on Bergdorf Goodman on Sep 17th, It was during the big discount of the yearThe total value of my order was $before discount.It was $after discount and there was no tax involveI made the first call on Sep 21st because I've checked the status of my order and it was still in processThe customer service told me my order was still under review, she've sent an urgent e-mail to the department to push them and asked me to wait two more business daysShe confirmed that I would get response no later than the next monday, Sep 26thOn 26th, I've checked my email and my account, there was nothingThe order status was still in processI called again on 29th, then got the exactly same answerThe third ca
I should receive $gift card but only received $
I received an email promotion letter for a spending $for $gift card eventI made a purchased with every item shown as qualified for the promotionThe total before tax was $and I only received $They insist some brands were not included which I already knowI bought all the qualified items
Neiman Marcus sales associate handed me the wrong product (same packaging and size) and refuse to exchange the product for me because packing is open
The purchase was made on 11/28/at around 7-9pmBecause it was Thanksgiving day and almost store closing, the store was packed and sales associates all very occupiedMy purchase was a eye balm product from La MerBecause I knew exactly which product I was looking for (my mother has always used the same product), I just pointed at the eye balm and proceeded to checkoutThe sales associate was in a hurry and just checked out, without giving me any samples and didn't ask for my account number
When I returned to Asia and gave the product to my mother as Christmas gift, she told me that it was a La Mer eye concentrate instead of eye balmI contacted the Bellevue store immediately on 12/26/and communicated the error they madeThe store associate refused to offer any form of exchange or return due to the following reasons:
10% apology coupon doesn't work
On 01/11/I placed an order for sweaters that ended up getting canceled a month later because your buyers were unable to procure the additional inventoryAs disappointed as I was, I did appreciate you sending an apology email with a 10% coupon code for my next orderNow that I'm ready place my order, I found that my 10% coupon code doesn't even work! Tell me, why do you even bother sending out this coupon to your customers if you were never planning to give them a discount in the first place? What sort of half-assed apology is this? The product I wanted was only sold at NM, so I had to place the order with you guys, but I was not ***
Deceptive Advertising
NM Last Call website advertised "35% of ENTIRE SITE" however Last Call would not honor sale
Neiman Marcus Last Call sent an e-mail advert this afternoon indicating their "Entire Site" is 35% off however when I attempted to make a purchase the additional 35% off did not populate in my cartI called NM Last Call's toll-free customer service number (XXX-XXX-XXXX) to have the 35% off manually appliedI was informed by a manager that exclusions applyI explained to *** (call center manager) that the
advertisement in the e-mail addressed to me and what is advertised on NM Last Call's website
does not state that there are exclusionsIt clearly says " Entire Site." When *** declined to honor the 35% off I did not continue with the purchase
I am a Chinese customer and make a complaint against Neiman Marcus(***
To Whom It May Concern
I am writing to make a complaint against Neiman Marcus online shop(***I am a Chinese customer and this is really a terrible shopping experience for me
There was a promotion on their website in (315),that is if your total shopping amount over USD2000,then will return you USDgift card.Just due to this advertisement, I placed an order#***total amount USD2005.So I met their requirement and should receive USDgift card.But something happened, even I don't know it was on purpose or not.Just a few days later,they told me the cheapest item in my order was out of stock, and total amount of my order became USD1990???????,so that I can only receive USD150,what a coincidence! Is there anybody can tell me what did I do wrong?Why my gift card lost?I contacted with their customer service executive immediately, they gave me a solution that is placin
I made an order online at Neiman Marcus on and I got gift card by promotionThen I received the gift card and used on order But this order was cancelled by Neiman Marcus including gfit cardThen I contact to Neiman Marcus customer services to request to give me the gift card againthen I received the card by eamil on but when I used it I find the new gift card is So I reflect this problem immediately and first time the customer service told me it already send to me and tlod me will sent to me again by email but I wait one month I cannot receive it .Then I contact to them again and again they always told me they will nota to Executive department to check and then no result to me .Two months gone I asked again today they told me the requesd to reload gift card to me on 2017-06-but it still not completeI have no patience to wait because I wait for fouer months and I distrust them because everytime I ask the reply
Product_Or_Service: LUN
Order WNXXXXXXXXXXX is missing, it appears lost/stolenI had reported the loss prior to a phone rep, however, it appears rep did not follow through
Order WNXXXXXXXXXXX placed on or around 8/is missing, it appears lost/stolenI had reported the loss prior to a phone rep, however, it appears rep did not follow throughThe live chat rep, Roberto A, stated he started an investigation but again, a prior phone rep said she did as well but did notThis order was shipped via Fedex, as I stated to phone rep prior and to the live chat rep, Roberto ** this is not the first time Ive experienced issues with Fedex, prior packages from other shippers have been mis-delivered/lostMy suspicion is there is a street next to mine called Dow st which has a very similar looking house/building and I believe packages are left there by mistakeI wouldnt file such a complaint but as stated prior, this was supposedly reported
I went to shopping at Neiman on 11/06/The assistant manager at cosmetic department refused to sale me the YSL lipstick
I went to shopping at Neiman on 11/06/The assistant manager at cosmetic department refused to sale me the YSL lipstickThe reason she gave me is that I had already bought a lot in the past and exceeded the quantity limitIn fact, I never bought any that lipstick beforeShe told me she checked my purchase historyI asked her, "what is my name?" she didn't even tell my nameShe just refused to sale me the lipstick just because I am an AsianI feel the discrimination
I also talked with the store managerHe finally asked me leave the store in a very rude way
Never received package
I purchased this order on Neiman Marcus ***I was traveling back thenI didn't take it with me because I have to many luggagesHowever, I think because someone forgot to put the room number to the address the mail never delivered and has been returned to senderThe package was in the office for days and was returned
Neiman Marcus Claim they never receive the returnThey didn't ship me another order nor refund me money
I placed an order on Sunday June 12, and my order was due to arrive on Thursday June When I did not get a confirmation email about shipping I contacted customer service who informed me that the order would arrive on June and had not left the wArehouseI informed them that it was imperative that I receive my order for Saturday June I asked to cancel my orderThey told me they would upgrade my shipping to over night and I would receive the order by today, Friday June I even received an updated order confirmationNeedless to sayIt's Friday and nothingI contacted customer service once again and they informed me the order was still at the warehouseHad I known this would happen I would have made my purchase Somewhere else I could have canceled my order on Wednesday the first time I contacted them and would have been able to make the purchase somewhere and have my orderThey assured me the order would arrive todayThis is unacceptable and I am furiousI waste
Online purchase Free ship free return
There appears to be a "flag" on my account There have been subtle indications but this became apparent when I attempted to make an online return to the store in lieu of mailOrder #LCXXXXXXXXXX two significantly reduced prices GVwatches; upon receipt the woman's watch was packed like trash and didn't work at all; the men's watch worked, was a gift, returned given poor quality of women's watch I went to the Rockville NM Last Call store to return these items; the Associate bought up my order and immediately made a call; they discussed me in front of me; I told the Associate why I was making the returns but she told the person on the phone that I changed my mindthen the watch wasn't keeping time...I showed the Associate that the watch wasn't working...I called Customer Service, they bottom lined me - you got your refund I asked him to make notes on this order I placed a subsequent Last Call order and had it shipped to the Rockville St
order was cancelled but not get the refund
my order was WNXXXXXXXXXXX, I use the Neimanmarcus gift card to placed this order but this order was cancelled,
and I am not received my refund gift card, my billing and shipping address is XXXXX *** *** *** *** *** ** XXXXX
Order WNXXXXXXXXXX was not delivered within days as guaranteedEven worse, my numerous requests for status & help went nowhere
I placed the order on 12/18/16, relying on the representation on the Neiman Marcus website that delivery within days was "guaranteed." The item was not delivered until 12/27/16, days after ChristmasAs a result, my wife did not have a Christmas present to open Even worse, numerous requests for assistance submitted via Neiman Marcus' online system went unansweredThe one response I did receive was utterly unhelpfulI did not get what I was "guaranteed," and Neiman Marcus made it worse by not addressing my attempts to resolve the problem in a satisfactory manner
I want my refund from bergdorfgoonman.com
I only placed one order on that website from my account,then it charged me twice,said I placed two order!!
I want my refund from bergdorfgoonman.com
I only placed one order on that website from my account,then it charged me twice,said I placed two order!!
My account is ***@gmail.com ,
password ** XXXXXXXpM
From my system I can only saw one order placed in 3/18!!order number is wbXXXXXXXXXX!! And paid with mc 5353!
I contacted the website,she said I placed two orders...how could that possible! And charge my another credit card visa end with $ 771.36!
I want my money back!!
All six items I purchased from Neiman Marcus was extremely damaged
On August 8, I visited Neiman Marcus in California, on *** *** Blvd, Beverly Hills, CA XXXXXI used my Visa credit card and purchased a $12,Robert Cavalli Long-Sleeve Illusion Gown, Black Pattern, $25,Valentino Short-Sleeve Glitter Star-Print Midi Dress, Black, $14,Carolina Herrera Sleeveless 3D Floral-Embellished Gown, Nude, a $13,Zuhair Murad Sleeveless Embellished Gown, Coral, a $12,Elie Saab Short-Sleeve Embellished Cocktail Gown, Bottle, and a $12,Rubin Singer Strapless Mermaid Gown W/Rosette Appliquè, Black/Multi
All six of the dresses were extremely damagedI purchased them for two of my female models that work at high end clothing stores in Houston, TXMy models noticed the damages on August 9, which is the date I returned to Houston, TX
I am trying to return an item received via Fedex and the representative is not giving me the correct information to do so
We purchased an item from Bergdorf which was shipped to usI am trying to use their guidelines to return and Melvin at the toll free customer service line is not giving me the information I need to return the itemShe claims that it was never shipped to me even though I provided the tracking number and a copy of the email with the informationBergdorf needs to return our money even if they are not cooperative in helping us return the item to them
order number is WNXXXXXXXXXX,
Payment amount is $252,
Payment method : Gift Card
Account number: ***@gmail.com
I brought a pair of shoes at Neiman Marcus online on 2017-3-9,the Gucci shoes I brought was $instead of the original price is $630, the order status keep backordered for almost a month,
After waiting for So long time, it's been cancelled cause the color I ordered is discontinued!!!
I am so disappointed , cause recently I placed three different orders at NM, they are all cancelled cause of out of stock, and the most wanted item cancelled again!
I check their website, the item I brought still has same but other color item is available and the price is original now,
so I contacted their customer service wanna match the price I spent, they refused,
they said these two items has different item number , (the color I brought is camine rose, what I wanna match is black color) even these two item is exactly same shoes with same
item name,
I feel so disappo
So disgusted at your new return policyI cannot believe you don't allow returns on open cosmetics
I came in to the Woodland Hills store to exchange a lip balm that I had an allergic reaction toThey are they 100% will not return anything used or open and would actually " get in trouble" for doing soI cannot believe you went from your amazing return policy to this crapThis is the same reason I stopped shopping at bloomingdales and only shopped at Nordstrom and NMNow I will no longer be shopping with you
I cancelled the order online but the money was still deducted; the company doesn't process the refund
I placed an order on September the 5th on Neiman Marcus online,WNXXXXXXXXXXX, then I cancelled the orderHowever, the order was already shipped and then the customer service requested the FedEX to ship the package back to the shipperThe package was shipped to the sender on Sepetmber the 11th, the tracking number is XXXXXXXXXXXXXXXHowever, Neiman Marcus did not process the refundI called the customer service four times regarding this issue, but they still did not issue the refund
I paid the order using Discover card ending in 4839, and the amount is $395.00, the customer service number is XXXXXXXXXXX
I've placed an order online on Bergdorf GoodmanThey asked me to wait more than days and then cancelled my order without any explaination
First I have to say that this case is the problem of my unpleasant online order experience with Bergdorf GoodmanI placed an order on Bergdorf Goodman on Sep 17th, It was during the big discount of the yearThe total value of my order was $before discount.It was $after discount and there was no tax involveI made the first call on Sep 21st because I've checked the status of my order and it was still in processThe customer service told me my order was still under review, she've sent an urgent e-mail to the department to push them and asked me to wait two more business daysShe confirmed that I would get response no later than the next monday, Sep 26thOn 26th, I've checked my email and my account, there was nothingThe order status was still in processI called again on 29th, then got the exactly same answerThe third ca
I should receive $gift card but only received $
I received an email promotion letter for a spending $for $gift card eventI made a purchased with every item shown as qualified for the promotionThe total before tax was $and I only received $They insist some brands were not included which I already knowI bought all the qualified items
Neiman Marcus sales associate handed me the wrong product (same packaging and size) and refuse to exchange the product for me because packing is open
The purchase was made on 11/28/at around 7-9pmBecause it was Thanksgiving day and almost store closing, the store was packed and sales associates all very occupiedMy purchase was a eye balm product from La MerBecause I knew exactly which product I was looking for (my mother has always used the same product), I just pointed at the eye balm and proceeded to checkoutThe sales associate was in a hurry and just checked out, without giving me any samples and didn't ask for my account number
When I returned to Asia and gave the product to my mother as Christmas gift, she told me that it was a La Mer eye concentrate instead of eye balmI contacted the Bellevue store immediately on 12/26/and communicated the error they madeThe store associate refused to offer any form of exchange or return due to the following reasons:
10% apology coupon doesn't work
On 01/11/I placed an order for sweaters that ended up getting canceled a month later because your buyers were unable to procure the additional inventoryAs disappointed as I was, I did appreciate you sending an apology email with a 10% coupon code for my next orderNow that I'm ready place my order, I found that my 10% coupon code doesn't even work! Tell me, why do you even bother sending out this coupon to your customers if you were never planning to give them a discount in the first place? What sort of half-assed apology is this? The product I wanted was only sold at NM, so I had to place the order with you guys, but I was not ***
Deceptive Advertising
NM Last Call website advertised "35% of ENTIRE SITE" however Last Call would not honor sale
Neiman Marcus Last Call sent an e-mail advert this afternoon indicating their "Entire Site" is 35% off however when I attempted to make a purchase the additional 35% off did not populate in my cartI called NM Last Call's toll-free customer service number (XXX-XXX-XXXX) to have the 35% off manually appliedI was informed by a manager that exclusions applyI explained to *** (call center manager) that the
advertisement in the e-mail addressed to me and what is advertised on NM Last Call's website
does not state that there are exclusionsIt clearly says " Entire Site." When *** declined to honor the 35% off I did not continue with the purchase
I am a Chinese customer and make a complaint against Neiman Marcus(***
To Whom It May Concern
I am writing to make a complaint against Neiman Marcus online shop(***I am a Chinese customer and this is really a terrible shopping experience for me
There was a promotion on their website in (315),that is if your total shopping amount over USD2000,then will return you USDgift card.Just due to this advertisement, I placed an order#***total amount USD2005.So I met their requirement and should receive USDgift card.But something happened, even I don't know it was on purpose or not.Just a few days later,they told me the cheapest item in my order was out of stock, and total amount of my order became USD1990???????,so that I can only receive USD150,what a coincidence! Is there anybody can tell me what did I do wrong?Why my gift card lost?I contacted with their customer service executive immediately, they gave me a solution that is placin
I made an order online at Neiman Marcus on and I got gift card by promotionThen I received the gift card and used on order But this order was cancelled by Neiman Marcus including gfit cardThen I contact to Neiman Marcus customer services to request to give me the gift card againthen I received the card by eamil on but when I used it I find the new gift card is So I reflect this problem immediately and first time the customer service told me it already send to me and tlod me will sent to me again by email but I wait one month I cannot receive it .Then I contact to them again and again they always told me they will nota to Executive department to check and then no result to me .Two months gone I asked again today they told me the requesd to reload gift card to me on 2017-06-but it still not completeI have no patience to wait because I wait for fouer months and I distrust them because everytime I ask the reply
Product_Or_Service: LUN
Order WNXXXXXXXXXXX is missing, it appears lost/stolenI had reported the loss prior to a phone rep, however, it appears rep did not follow through
Order WNXXXXXXXXXXX placed on or around 8/is missing, it appears lost/stolenI had reported the loss prior to a phone rep, however, it appears rep did not follow throughThe live chat rep, Roberto A, stated he started an investigation but again, a prior phone rep said she did as well but did notThis order was shipped via Fedex, as I stated to phone rep prior and to the live chat rep, Roberto ** this is not the first time Ive experienced issues with Fedex, prior packages from other shippers have been mis-delivered/lostMy suspicion is there is a street next to mine called Dow st which has a very similar looking house/building and I believe packages are left there by mistakeI wouldnt file such a complaint but as stated prior, this was supposedly reported
I went to shopping at Neiman on 11/06/The assistant manager at cosmetic department refused to sale me the YSL lipstick
I went to shopping at Neiman on 11/06/The assistant manager at cosmetic department refused to sale me the YSL lipstickThe reason she gave me is that I had already bought a lot in the past and exceeded the quantity limitIn fact, I never bought any that lipstick beforeShe told me she checked my purchase historyI asked her, "what is my name?" she didn't even tell my nameShe just refused to sale me the lipstick just because I am an AsianI feel the discrimination
I also talked with the store managerHe finally asked me leave the store in a very rude way
Never received package
I purchased this order on Neiman Marcus ***I was traveling back thenI didn't take it with me because I have to many luggagesHowever, I think because someone forgot to put the room number to the address the mail never delivered and has been returned to senderThe package was in the office for days and was returned
Neiman Marcus Claim they never receive the returnThey didn't ship me another order nor refund me money
I placed an order on Sunday June 12, and my order was due to arrive on Thursday June When I did not get a confirmation email about shipping I contacted customer service who informed me that the order would arrive on June and had not left the wArehouseI informed them that it was imperative that I receive my order for Saturday June I asked to cancel my orderThey told me they would upgrade my shipping to over night and I would receive the order by today, Friday June I even received an updated order confirmationNeedless to sayIt's Friday and nothingI contacted customer service once again and they informed me the order was still at the warehouseHad I known this would happen I would have made my purchase Somewhere else I could have canceled my order on Wednesday the first time I contacted them and would have been able to make the purchase somewhere and have my orderThey assured me the order would arrive todayThis is unacceptable and I am furiousI waste
Online purchase Free ship free return
There appears to be a "flag" on my account There have been subtle indications but this became apparent when I attempted to make an online return to the store in lieu of mailOrder #LCXXXXXXXXXX two significantly reduced prices GVwatches; upon receipt the woman's watch was packed like trash and didn't work at all; the men's watch worked, was a gift, returned given poor quality of women's watch I went to the Rockville NM Last Call store to return these items; the Associate bought up my order and immediately made a call; they discussed me in front of me; I told the Associate why I was making the returns but she told the person on the phone that I changed my mindthen the watch wasn't keeping time...I showed the Associate that the watch wasn't working...I called Customer Service, they bottom lined me - you got your refund I asked him to make notes on this order I placed a subsequent Last Call order and had it shipped to the Rockville St