I ordered one Waterford Glass Pitcher from Neiman Marcus Online as a wedding gift (it was on a registry) I have been charged for
I placed an order on 4/1/for ONE Waterford Pitcher
I received the following emails:
Neiman Marcus Gift Registry/Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (7:57pm) (Confirmation of Order)
Neiman Marcus Gift Registry/ Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:10pm) (Confirmation of Order)
Neiman Marcus Gift Registry/ Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:01pm) (Notice that Order was Back Ordered)
Neiman Marcus Gift Registry/Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:pm) (Notice that Order was Back Ordered)
I NEVER received an order confirmation for Order XXXXXXXX as you can see by the chain of emails above Instead, I received emails confirming the same order and emails regarding the item being backordered (I didn't pay much attention to the order numbers as the order numbers in the confirmation are the same- for all I know, t
On February 15, 2017, I returned a pair of shoes I ordered to Neiman Marcus to their catalog returns center in Texas
I returned an order to Neiman Marcus on February 15, I return a pair of shoes that I had ordered The Order Number is: WNXXXXXXXXXXXX The shoes were received by Neiman Marcus My FedEx Return Number is: XXXXXXXXXXXXXXXX Neiman Marcus never issued a refund to me, I have spent hours on the phone with them the last six months I get no where
I registered for a Bridal registry online band I had no problemsHowever, after going into the storeI have had problems accessing the registry
This complaint is regarding wedding registryI want the amount to be expensive so it does not happen againI have mism backgroundComputer respond to action
I have gifts been canceledMy friend who have same problem get a discount but I only get apology.That company treat different people for different way
Date XXXX-
Order # WBXXXXXXXXXX
Payment amount $
I have shopped in Bergdorf Goodman already been many yearsBut this time they make me feel too disappointedI have two gifts was been cancel because of out of stockAnd pervasively, for the same situation, I got some extra discountAnd also my friend get a 10% off at this time for only one gift out of stock(I have a picture can prove it) But when I ask BG about it they said cannot use my story to get the discount(I have the record of all our conversation) I am really angry about the way they talkAnd also I do not understand why they treat the different person in a different wayI do not know it because of my name is too Asian or some other reasonI think when someone treats different, we have the right to complain about it!
11/13/2016, I placed an online order with Neiman Marcus to take advantage of their contract with Ebates to give 10% cash back and a $gift card
I placed order #WNXXXXXXXXXX with Neiman Marcus in the amount of $through Ebates on 11/13/to take advantage of the 10% cash back offer for that date along with a "TOGETHER" gift card promotion The gift card entitled customers to receive a gift card in the amount of $for the qualifying items in this order I have copies of the receipt stating that both items "qualify" for the TOGETHER gift card and I have a receipt which shows the Ebates promotion of 10% for that date and also I have the amount of $in my Ebates cash back which is temporarily put into the account until verification of the order from Neiman Marcus
On 11/XXXXXX, Neiman Marcus canceled the online order and made it a store order which voids the Ebates cash back as well as the TOGETHER gift card This is totally fraudulent because I have cou
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After placing the order I called the representative and she confirmed that it will be shipped on the 31stTwo days later it got cancelled with no explanation or notificationI have to go to their website to Check the order status to find out it was cancelledWhen I try to resolve the issue with the supervisor she told me that's how their business works
Arbitrary hold on my online order for days without any informationUsed Neiman charge card and having it sent to cardholder address (me)
Order number WNXXXXXXXXXX was placed on *** The order has been on an arbitrary hold for over days with no informationI used my Neiman Marcus credit card, which was sold to me to expedite online orders because Neiman has my information already, but this has not been the caseUpon chatting with Portia on *** to locate order, she informed me she would have a request sent to department to lift the holdBy *** at approx 5:30pm, I called XXX-XXX-XXXX to get more informationThe rep connected me to her supervisor and I got the same story, that my order is still on holdI was advised to call back the following day to check back on the order
Beyond incompetentSecond rate deprtment store with shamefully poor serviceEven top management can not seem to handle simple instructions to make sure that items can be deliveredOne order had to be sent directly back from the Fed ex station without ever being delivered, and it appears that two more will be sent back as well because I will not waste one more minute of my time on a store that just cant deliverFed ex has been absolutely clear about neiman marcus's role, and the instructions being sent to them directly from neiman marcusFor example...I've told three representatives that I am unable to get to the drop center, and they instructed fed ex to leave the package at the drop centerDoes that make sense? I have spoken with multiple representatives, a supervisor named *** gordon, and a corporate representative named *** lindsey...and Fed ex still has not even attempted to deliver this package to my home, not even a first attempt
If you own stock, drop it...this company is a massive failure (over $in purchases being sent back due to failed delivery) If you plan on making a purchase...don't waste your time (over complaints with the Revdex.com and many customers are complaining on their facebook page as well)Saks fifth avenue and Bloomingdales are far superior
I purchased a $handbag for my friend from Bergdorf *** with $Gift card and $from card, but I was charged $on my card
I placed an order WBXXXXXXXXXX for a $Gucci handbag(item # BGS16_L0N78) on Bergdorf offical website, I combined total $in form of gift cards and $from my Citi mastercard(#XXXXXXXXXXXXXXXX) to made payment for thisThe order was placed on 5/24/and posted on 06/02/However, the amount posted on my Citi card is $instead of $143.59, the transaction posted as debit card purchase 03:15pm *** *** Goodman #New York NY XXXXX on my bank statementLater, My friend don't like this handbag and return it, the Bergodorf return the label price $to my citicard (they said they cannot return more than $in form of gift card according to the federal law)I do receive $from return, however,more importantly, I was charged $in form of gift card and $1100(rather than $143.59) from my card, which
fraud advertising and cancel orders without any informing
Neiman Marcus Last Call have these Ferragamo women's shoes sold on their website at 50% offBut they cancled the orders after days of we placed orders, without any apologize or even canclation emails! If the deal was a system error, they should at least call to explain and apologize! This is totally unacceptable! What do they treat their customers as?
The order I placed qualified for $gift card, but they only give me $
I placed my order WNXXXXXXXXXX online on April 20th, This order total is $2003, which should qualify for $promotional gift card
On April 29th, I initiated a online chat with Neiman Marcus online customer service, a representative named *** C confirmed that this order qualifies for $gift card
However, Neiman Marcus only sent me $of gift card on June 15thI called Neiman Marcus customer service line at XXX-XXX-XXXX, and I was told that I only received $gift card because not all items in my order was shippedThe service representative assured me that once all the items in my order get shipped, I would receive the other $gift card
The last item in my order was shipped on Aug 8thAbout one week after later, I called Neiman Marcus customer service line at XXX-XXX-XXXX againThe service representative first confirmed that my order indeed qualifies for $gift cardUp
I ordered a pair of shoes from Neiman Marcus Last call on March 20thBut I they cancelled my order for no reason, even without any notice
They cancelled my order for no reason and with no notice, which is really annoyingI spent a lot of time to choose the item I likeBut Neiman Marcus made this to be a wasting of time!
Ordered on March 20,
Order number: LCXXXXXXXXXX
Product: VARA LOW BOW PUMP, LCF17_S1Q1B , Grand Total: $
Payment method: American Express ***$
My account number for Last call is: ***@gmail.com
Below is the order conformation from Neiman Marcus Last call:
ORDER LCXXXXXXXXXX
Dear *** ***,
Thank you for shopping with Last CallYour order selections are summarized belowWe may send multiple communications regarding the status of your merchandise
Item(s) listed below with the icon qualified for ShopRunner Free 2-day shipping
Ex
Sales person refused to place an order for me
I was looking for a dress and it was out of stock online (product store #XXXXXXX,size 8)The customer service online told me that it was still in stock at the NM short hillsI called the NM short hills twice and they told me that it's shown in their store but they refused to look it up in the store for me because it's a sale item
Writing to ask Neiman Marcus not sell fake products to customers and ask their customer services to do some researches before replying to customers
Hi,
I recently purchased an order online from Neiman Marcus and I found out that the shoes are fake, and it was not authentic at allSo I took some pictures and sent out an email to Neiman Marcus with those picturesThe email is here:
Hi,
I am writing to get my money back for these FAKE shoes and ask you not to sell them to another people after I return them!!!
Recently I purchased a Manolo Blahnik shoes from Neiman MarcusI got the shoes today; however, I found out it was totally different than what I have had before! By comparing with another Manolo Blahnik shoes, I am sure these are FAKE shoes! I added some pictures, you can see it clearly that the quality of this shoes is extremely bad!
I was very disappointed that Neiman Marcus is selling fake products to their customersThis is unacceptable for a big companyYou should
Order WNXXXXXXXXXXX was returned n 10/26, the incorrect pair of sunglasses was sent, correct designer but wrong style
Order WNXXXXXXXXXXX was returned on 10/26, as incorrect pair of sunglasses was sent to me, correct designer but wrong styleIt appears to be an error on end of manufacturer, wrong style item placed in boxNeiman Marcus provided prepaid tracking label sent via USPS parcel return service on Friday, 10/I emailed a Michelle *** requested a refund ahead of receipt of item due to situation, she referred me to a Catherine which a voicemail was left forI have not heard back as of yetI request again a refund ahead of return as again, I received incorrect item
Two items received were not goodCandle was melted and bag is not as appeared onlineThey were graduation gifts March
Two items received were not goodCandle was melted and bag is not as appeared onlineThey were graduation gifts and had to purchase other items to give Candle was melted and bag WAS NOT AS APPEARED ONLINE!
Claimed that wrong merchandise was received for my exchange
On fedruary 15th, I used the Smart label that was provided to ship my Christian Louboutin pumps back to the company to exchange for one size largerI took the sealed package to my local post office and received a receipt and tracking numberToday I called NM customer service and they told me that they recieved my package, but inside was not the shoes from my original orderThe supervisor said that it was a shoe called "wanderlust"They proceeded to tell me that they do not know who the third party carrier is that allegedly picked up the package from USPS for delivery and that they are not responsible for my claimThe representative told me that there is nothing that she could do for me and to speak with my post officeIn summation, my Christian Louboutin So Kate 120mm nude patent leather pump was stolen and it was supposed to be insuredNeiman Marcus is refusing to investigate or take any further actionThe shoe
This company promised to issue me a refund check after they received my returnBut I have never got that refund
After I received the item (order#: LCXXXXXXXXX) at the end of the April, because the size doesn't fit, I immediately returned the item, and I received the confirmation email that the company has received the return item on 16/05/However, it's been two months already, and I still haven't received their refundWhen I called them about weeks after they received the returned item, they claimed that they have mailed my the check, but I didn't received the checkAfter they confirmed that the check has not been deposited, I asked them to cancel the previous check, and mail me a new refund checkI also double checked with them that they had the correct addressHowever, it has been two months already, I still haven't received the refundI called at least times after my initial call, and each time, they promised they will process it immediatelyHowever, I still haven't
I received a used bag with obvious wear and tear! When I received my last two bags that were subsequently returned, the packer placed a sticker on the box that indicated it was packed with pride and care
However, this time there was no sticker on the boxAdditionally, certain brass pieces of the bag that should've been covered in plastic and foam were notEven the inside of the bag looks dingy
There were several pieces that should've been covered for protectionThe bag had no plastic on it whatsoever, but was placed in a dust bag
Even after the discount of 15% was applied, I still paid $2,of my own money! However, that discount was issued aside from the bag being used by another customer then returned and sold to me
I've sent correspondence to Michelle *** who initially placed this order and asked her to forward it to someone else in Corporate who could help
On Thursday, I received a call from someone named *** from executive services onlin
I placed an order through lastcall.com, it took over a week to receive my package although thats the shipping I paid for so there is no problem thereWhen I finally received the packaged I opened it and I saw mouse excrement on the clothes I just bought, and there was a DEAD MOUSE in my packageWhen I contacted their customer service they seemed to not take my complaint seriously at allI told them the situation and when I noticed this I immediately threw the box into my backyardI was in shock that this could even happen and I didn't want that anywhere inside my houseI figured after telling them what happened they would resolve this issue, but I honestly feel blown off by them and they aren't even taking this issue seriously
Order_Number: LCXXXXXXXXXX
I ordered one Waterford Glass Pitcher from Neiman Marcus Online as a wedding gift (it was on a registry) I have been charged for
I placed an order on 4/1/for ONE Waterford Pitcher
I received the following emails:
Neiman Marcus Gift Registry/Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (7:57pm) (Confirmation of Order)
Neiman Marcus Gift Registry/ Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:10pm) (Confirmation of Order)
Neiman Marcus Gift Registry/ Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:01pm) (Notice that Order was Back Ordered)
Neiman Marcus Gift Registry/Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:pm) (Notice that Order was Back Ordered)
I NEVER received an order confirmation for Order XXXXXXXX as you can see by the chain of emails above Instead, I received emails confirming the same order and emails regarding the item being backordered (I didn't pay much attention to the order numbers as the order numbers in the confirmation are the same- for all I know, t
On February 15, 2017, I returned a pair of shoes I ordered to Neiman Marcus to their catalog returns center in Texas
I returned an order to Neiman Marcus on February 15, I return a pair of shoes that I had ordered The Order Number is: WNXXXXXXXXXXXX The shoes were received by Neiman Marcus My FedEx Return Number is: XXXXXXXXXXXXXXXX Neiman Marcus never issued a refund to me, I have spent hours on the phone with them the last six months I get no where
I registered for a Bridal registry online band I had no problemsHowever, after going into the storeI have had problems accessing the registry
This complaint is regarding wedding registryI want the amount to be expensive so it does not happen againI have mism backgroundComputer respond to action
I have gifts been canceledMy friend who have same problem get a discount but I only get apology.That company treat different people for different way
Date XXXX-
Order # WBXXXXXXXXXX
Payment amount $
I have shopped in Bergdorf Goodman already been many yearsBut this time they make me feel too disappointedI have two gifts was been cancel because of out of stockAnd pervasively, for the same situation, I got some extra discountAnd also my friend get a 10% off at this time for only one gift out of stock(I have a picture can prove it) But when I ask BG about it they said cannot use my story to get the discount(I have the record of all our conversation) I am really angry about the way they talkAnd also I do not understand why they treat the different person in a different wayI do not know it because of my name is too Asian or some other reasonI think when someone treats different, we have the right to complain about it!
11/13/2016, I placed an online order with Neiman Marcus to take advantage of their contract with Ebates to give 10% cash back and a $gift card
I placed order #WNXXXXXXXXXX with Neiman Marcus in the amount of $through Ebates on 11/13/to take advantage of the 10% cash back offer for that date along with a "TOGETHER" gift card promotion The gift card entitled customers to receive a gift card in the amount of $for the qualifying items in this order I have copies of the receipt stating that both items "qualify" for the TOGETHER gift card and I have a receipt which shows the Ebates promotion of 10% for that date and also I have the amount of $in my Ebates cash back which is temporarily put into the account until verification of the order from Neiman Marcus
On 11/XXXXXX, Neiman Marcus canceled the online order and made it a store order which voids the Ebates cash back as well as the TOGETHER gift card This is totally fraudulent because I have cou
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After placing the order I called the representative and she confirmed that it will be shipped on the 31stTwo days later it got cancelled with no explanation or notificationI have to go to their website to Check the order status to find out it was cancelledWhen I try to resolve the issue with the supervisor she told me that's how their business works
Arbitrary hold on my online order for days without any informationUsed Neiman charge card and having it sent to cardholder address (me)
Order number WNXXXXXXXXXX was placed on *** The order has been on an arbitrary hold for over days with no informationI used my Neiman Marcus credit card, which was sold to me to expedite online orders because Neiman has my information already, but this has not been the caseUpon chatting with Portia on *** to locate order, she informed me she would have a request sent to department to lift the holdBy *** at approx 5:30pm, I called XXX-XXX-XXXX to get more informationThe rep connected me to her supervisor and I got the same story, that my order is still on holdI was advised to call back the following day to check back on the order
Beyond incompetentSecond rate deprtment store with shamefully poor serviceEven top management can not seem to handle simple instructions to make sure that items can be deliveredOne order had to be sent directly back from the Fed ex station without ever being delivered, and it appears that two more will be sent back as well because I will not waste one more minute of my time on a store that just cant deliverFed ex has been absolutely clear about neiman marcus's role, and the instructions being sent to them directly from neiman marcusFor example...I've told three representatives that I am unable to get to the drop center, and they instructed fed ex to leave the package at the drop centerDoes that make sense? I have spoken with multiple representatives, a supervisor named *** gordon, and a corporate representative named *** lindsey...and Fed ex still has not even attempted to deliver this package to my home, not even a first attempt
If you own stock, drop it...this company is a massive failure (over $in purchases being sent back due to failed delivery) If you plan on making a purchase...don't waste your time (over complaints with the Revdex.com and many customers are complaining on their facebook page as well)Saks fifth avenue and Bloomingdales are far superior
I purchased a $handbag for my friend from Bergdorf *** with $Gift card and $from card, but I was charged $on my card
I placed an order WBXXXXXXXXXX for a $Gucci handbag(item # BGS16_L0N78) on Bergdorf offical website, I combined total $in form of gift cards and $from my Citi mastercard(#XXXXXXXXXXXXXXXX) to made payment for thisThe order was placed on 5/24/and posted on 06/02/However, the amount posted on my Citi card is $instead of $143.59, the transaction posted as debit card purchase 03:15pm *** *** Goodman #New York NY XXXXX on my bank statementLater, My friend don't like this handbag and return it, the Bergodorf return the label price $to my citicard (they said they cannot return more than $in form of gift card according to the federal law)I do receive $from return, however,more importantly, I was charged $in form of gift card and $1100(rather than $143.59) from my card, which
fraud advertising and cancel orders without any informing
Neiman Marcus Last Call have these Ferragamo women's shoes sold on their website at 50% offBut they cancled the orders after days of we placed orders, without any apologize or even canclation emails! If the deal was a system error, they should at least call to explain and apologize! This is totally unacceptable! What do they treat their customers as?
The order I placed qualified for $gift card, but they only give me $
I placed my order WNXXXXXXXXXX online on April 20th, This order total is $2003, which should qualify for $promotional gift card
On April 29th, I initiated a online chat with Neiman Marcus online customer service, a representative named *** C confirmed that this order qualifies for $gift card
However, Neiman Marcus only sent me $of gift card on June 15thI called Neiman Marcus customer service line at XXX-XXX-XXXX, and I was told that I only received $gift card because not all items in my order was shippedThe service representative assured me that once all the items in my order get shipped, I would receive the other $gift card
The last item in my order was shipped on Aug 8thAbout one week after later, I called Neiman Marcus customer service line at XXX-XXX-XXXX againThe service representative first confirmed that my order indeed qualifies for $gift cardUp
I ordered a pair of shoes from Neiman Marcus Last call on March 20thBut I they cancelled my order for no reason, even without any notice
They cancelled my order for no reason and with no notice, which is really annoyingI spent a lot of time to choose the item I likeBut Neiman Marcus made this to be a wasting of time!
Ordered on March 20,
Order number: LCXXXXXXXXXX
Product: VARA LOW BOW PUMP, LCF17_S1Q1B , Grand Total: $
Payment method: American Express ***$
My account number for Last call is: ***@gmail.com
Below is the order conformation from Neiman Marcus Last call:
ORDER LCXXXXXXXXXX
Dear *** ***,
Thank you for shopping with Last CallYour order selections are summarized belowWe may send multiple communications regarding the status of your merchandise
Item(s) listed below with the icon qualified for ShopRunner Free 2-day shipping
Ex
Sales person refused to place an order for me
I was looking for a dress and it was out of stock online (product store #XXXXXXX,size 8)The customer service online told me that it was still in stock at the NM short hillsI called the NM short hills twice and they told me that it's shown in their store but they refused to look it up in the store for me because it's a sale item
Writing to ask Neiman Marcus not sell fake products to customers and ask their customer services to do some researches before replying to customers
Hi,
I recently purchased an order online from Neiman Marcus and I found out that the shoes are fake, and it was not authentic at allSo I took some pictures and sent out an email to Neiman Marcus with those picturesThe email is here:
Hi,
I am writing to get my money back for these FAKE shoes and ask you not to sell them to another people after I return them!!!
Recently I purchased a Manolo Blahnik shoes from Neiman MarcusI got the shoes today; however, I found out it was totally different than what I have had before! By comparing with another Manolo Blahnik shoes, I am sure these are FAKE shoes! I added some pictures, you can see it clearly that the quality of this shoes is extremely bad!
I was very disappointed that Neiman Marcus is selling fake products to their customersThis is unacceptable for a big companyYou should
Order WNXXXXXXXXXXX was returned n 10/26, the incorrect pair of sunglasses was sent, correct designer but wrong style
Order WNXXXXXXXXXXX was returned on 10/26, as incorrect pair of sunglasses was sent to me, correct designer but wrong styleIt appears to be an error on end of manufacturer, wrong style item placed in boxNeiman Marcus provided prepaid tracking label sent via USPS parcel return service on Friday, 10/I emailed a Michelle *** requested a refund ahead of receipt of item due to situation, she referred me to a Catherine which a voicemail was left forI have not heard back as of yetI request again a refund ahead of return as again, I received incorrect item
Two items received were not goodCandle was melted and bag is not as appeared onlineThey were graduation gifts March
Two items received were not goodCandle was melted and bag is not as appeared onlineThey were graduation gifts and had to purchase other items to give Candle was melted and bag WAS NOT AS APPEARED ONLINE!
Claimed that wrong merchandise was received for my exchange
On fedruary 15th, I used the Smart label that was provided to ship my Christian Louboutin pumps back to the company to exchange for one size largerI took the sealed package to my local post office and received a receipt and tracking numberToday I called NM customer service and they told me that they recieved my package, but inside was not the shoes from my original orderThe supervisor said that it was a shoe called "wanderlust"They proceeded to tell me that they do not know who the third party carrier is that allegedly picked up the package from USPS for delivery and that they are not responsible for my claimThe representative told me that there is nothing that she could do for me and to speak with my post officeIn summation, my Christian Louboutin So Kate 120mm nude patent leather pump was stolen and it was supposed to be insuredNeiman Marcus is refusing to investigate or take any further actionThe shoe
This company promised to issue me a refund check after they received my returnBut I have never got that refund
After I received the item (order#: LCXXXXXXXXX) at the end of the April, because the size doesn't fit, I immediately returned the item, and I received the confirmation email that the company has received the return item on 16/05/However, it's been two months already, and I still haven't received their refundWhen I called them about weeks after they received the returned item, they claimed that they have mailed my the check, but I didn't received the checkAfter they confirmed that the check has not been deposited, I asked them to cancel the previous check, and mail me a new refund checkI also double checked with them that they had the correct addressHowever, it has been two months already, I still haven't received the refundI called at least times after my initial call, and each time, they promised they will process it immediatelyHowever, I still haven't
I received a used bag with obvious wear and tear! When I received my last two bags that were subsequently returned, the packer placed a sticker on the box that indicated it was packed with pride and care
However, this time there was no sticker on the boxAdditionally, certain brass pieces of the bag that should've been covered in plastic and foam were notEven the inside of the bag looks dingy
There were several pieces that should've been covered for protectionThe bag had no plastic on it whatsoever, but was placed in a dust bag
Even after the discount of 15% was applied, I still paid $2,of my own money! However, that discount was issued aside from the bag being used by another customer then returned and sold to me
I've sent correspondence to Michelle *** who initially placed this order and asked her to forward it to someone else in Corporate who could help
On Thursday, I received a call from someone named *** from executive services onlin
I placed an order through lastcall.com, it took over a week to receive my package although thats the shipping I paid for so there is no problem thereWhen I finally received the packaged I opened it and I saw mouse excrement on the clothes I just bought, and there was a DEAD MOUSE in my packageWhen I contacted their customer service they seemed to not take my complaint seriously at allI told them the situation and when I noticed this I immediately threw the box into my backyardI was in shock that this could even happen and I didn't want that anywhere inside my houseI figured after telling them what happened they would resolve this issue, but I honestly feel blown off by them and they aren't even taking this issue seriously
Order_Number: LCXXXXXXXXXX