Placed an online order on 9/21/for a gift card promotion The order qualify for a $gift card but was denied
Placed an online order on 9/21/for a gift card promotion Customer Service email me on 11/15/stating that a gift card in amount of $will be sent out on 11/17/ Contacted customer service representative on 11/18/because I have yet to received the gift card but was told that it was denied Customer Service told me that my order was placed in my sister in law's name, but was under my account with my credit card Therefore, they cannot guarantee a gift card Had my sister in law call in customer service with me to explain the situation That it was two different order placed by two different people, using two different credit card, mail to two different location The name might be due to previous online purchase for my sister in law's present The customer service representative then told us that they will submit the request and it will take 7-day
On October 17, I placed order for a Nike Carbon Fiber Billfold
LCF19_N5KKQ
My order shipped on October 18th
FedEx tracking said the package was delivered to my address on October 25, but it did not arrive with the rest of my mail and packages
I waited to see if my package would still arrive
On October 30th, I contacted customer service, and did not receive a reply
I attempted to contact customer service, today, November 2nd, and am now contacting the Revdex.com
Product_Or_Service: Nike Carbon Fiber Billfold
Order_Number: LCXXXXXXXXXX
Received a bad-quality/fake product from Neiman Marcus
Problem Date: March 22,
Purchase Date: March 16,
Purchase Item: Manolo Blahnik Hangisi Satin Flat (size: 37B,Manolo Blahnik" logo, size and a statement of " hand made in Italy", there is only one dot
Neiman Marcus don't want to return the balance after cancel my orders
I placed five order online (https://www.neimanmarcus.com) on Feb 27, On the next day, I found all of these orders were canceledThe representative told me that the balance will not be returned back to the original gift card, and a new gift card will be sent to the billing addressBut my billing address is set to an address from China (because I want to use my credit card from China), so they cannot mail it oversea
I contact them about this problem, but they refused to give a solutionI think they can either credit the balance back to the original gift card or mail the new gift cards to my billing address in US (I have been living in my current address for more than one and a half years)But they refused to do either
Now there is no way for me to get the balance back, and I lost that moneyThe total amount is $for these orders, and around $is paid by that gift card
Here are the order
After returning Neiman Marcus merchandise I have been given the hardest time relieving my refund for there defected items I have received
I have received a defective pair of men's shoes from Neiman Marcus through an online order After attempting to return the item and providing the representative the information of no longer banking with Wells Fargo , Neiman Marcus still chose to refund the money to the account in which no longer existsI have provided this information to the representative prior to requesting a refund and returning the orderI have attempted to speak to several supervisors that are unable to resolve the issue and refund the money to my existing bank accountI have also spoken to several representatives that seem to provide me different information every time I have a coldI have even attempted to conference Wells Fargo on the phone to resolve the issue and Nieman Marcus claims to be unable to speak to I have also spoken to several representatives that seem t
I purchased a $handbag for my friend from Bergdorf *** with $Gift card and $from card, but I was charged $on my card
I placed an order WBXXXXXXXXXX for a $Gucci handbag(item # BGS16_L0N78) on Bergdorf offical website, I combined total $in form of gift cards and $from my Citi mastercard(#XXXXXXXXXXXXXXXX) to made payment for thisThe order was placed on 5/24/and posted on 06/02/However, the amount posted on my Citi card is $instead of $143.59, the transaction posted as debit card purchase 03:15pm *** *** Goodman #New York NY XXXXX on my bank statementLater, My friend don't like this handbag and return it, the Bergodorf return the label price $to my citicard (they said they cannot return more than $in form of gift card according to the federal law)I do receive $from return, however,more importantly, I was charged $in form of gift card and $1100(rather than $143.59) from my card, which
Online order was made, but wrong item was sent to me twice, after attempts with customer service, I still haven't received my purchase after days
Date of Purchase: Nov
Complaint Date: Dec
Current Status: still not resolved
Online Order Number: WNXXXXXXXXXX
Payment Amount: usd $
Payment Method: Credit Card
Summary: WORST CUSTOMER SERVICE I'VE EVER SEEN FOR MY WHOLE LIFE
Details:
- Online order WNXXXXXXXXXX was placed on Nov
- Item "Diptyque L'ombre Dans L'eau Edp 2.5oz" with item code of "NMF17_C1LJA" was purchased
- Wrong item "Diptyque Philosykos Eau de Parfum, oz/75ml" with code of "NMF17_C1LJ8" was sent to me on Dec 1st
- Contacted customer service for the 1st (email, got responded after shockingly days) and 2nd time (online chat), and a replacement was sent to meHowever it was the wrong item NMF17_C1LJagain
- Contacted customer service (online chat) for the 3rd timeI was noticed there might be a warehouse labeling issueAnd I was p
Neiman Marcus closed my NM credit card account on charges and put my name and address in their blacklist which prevent future purchases
On October 12, my Neiman Marcus credit card account was closed by the Neiman Marcus Credit ServiceAfter knowing this fact I have contacted the Neiman Marcus credit service department and they informed me that they closed my account because they suspected me of reselling the product purchased from Neiman Marcus online and their reason is that I bought many cosmetic products and my wife helped me paid my bill for around $However this is a totally chargeI have never done any resell of the products purchased from Neiman Marcus onlineI might spent around $on Neiman Marcus last year but that is just percent of my annual incomeThere is no policy or law that specifies how many items can a single person purchaseI am buying those cosmetics for my wife and relatives, and it makes totally sense to close my accountAs of
Placed my order on9/13,until9/I keep call them around 20times try to process my order, but my order still haven't ship yet and still in processing
Placed my order on9/13,until9/I keep call them around 20times try to process my order, but my order still haven't ship yet and still in processingThey keep saying my order is under review, review my account and identity.I am not sure what they need to approve, I never have this kind of issue with any online shoppingMy bank account and my address have no problem at allI think maybe because my email is end with cn, instead com, is that becuase I AM CHINESE?? This is big issue!
I am fairly disappointed in BG sale itemsI ordered a Fendi bag order that was missing the shoulder strap, I contacted customer service and was given an order number for the strap, never received itSubsequently ordered a Manolo shoe order came with a missing Hangisi buckle The sneaky practice of putting damaged items on sale without declaring on the website that the item is on sale because it is damaged is unacceptable and there should be some accountabilityIsn't there a policy against businesses being able to sell damaged items on sale without an honest declaration on their website?
I ordered a pair of shoes from Neiman Marcus Last call on March 20thBut I they cancelled my order for no reason, even without any notice
They cancelled my order for no reason and with no notice, which is really annoyingI spent a lot of time to choose the item I likeBut Neiman Marcus made this to be a wasting of time!
Ordered on March 20,
Order number: LCXXXXXXXXXX
Product: VARA LOW BOW PUMP, LCF17_S1Q1B , Grand Total: $
Payment method: American Express ***$
My account number for Last call is: ***@gmail.com
Below is the order conformation from Neiman Marcus Last call:
ORDER LCXXXXXXXXXX
Dear *** ***,
Thank you for shopping with Last CallYour order selections are summarized belowWe may send multiple communications regarding the status of your merchandise
Item(s) listed below with the icon qualified for ShopRunner Free 2-day shipping
Ex
They cancelled my orders, but I never received the refund
I have placed orders on bergdorf goodman websiteAll the order were cancelledI was paying by gift cards, but I never received the so-called gift card refundThey told me the gift card has been mailed out separately, but it been like 2-months pass, I am still have NOT received any of the refund gift cardsI don't wanna wait another month or so to get my refundPlease mail the refund gift cards ASAP!!
First order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
Second order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
Third order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
Third order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
TOTAL AMOUNT IS $
The item sent by NM was not new and damaged
Omission of international return details, methods and process on their website
Order Date: August 13,
Order Number: WN
Purchase Method: Online
Item: Grey Ant Megalast Geometric Aviator Sunglasses Silver/Gold
Model No.: 0802A
Payment Amount: HKD 3,
Payment Method: Credit Card
The sunglasses I received was not new and damaged - it has dirt and scratches on the lens, and the temples were really looseSo I contacted the reps through online chat to obtain more information on international return as NM does not disclose such details on their websiteThe reps said a Return Authorization has been sent to my emails and when I checked this authorization it is actually a completed DHL airway bill and a breakdown that the return shipping cost (HKD298.59)has been deducted from my credits without my authorization
Firstly they did not provide a channel for consumer to state why the item is being retu
I will never purchase another item from Neiman MarcusI ordered a custom envelope engraver and it came to my house with the incorrect capitalization of my last nameI was annoyed but understood that mistakes happen so I called customer service
After more than minutes on the phone, I was told a new item would be shipped with the correct last nameToday the replacement arrived with the EXACT SAME MISTAKE! After another lengthy call, I was told I would receive a refund once FedEx could pick the item up, which would not be for several days
Then as if I wasn't angry enough, the "supervisor" asked me if I wanted to keep the item for 50% off!? Seriously? Why would I want to keep an item with my last name incorrect? I'm going to send out envelopes and let people think I don't know my own last name!? It was incredibly insulting
Company charged my credit card an amount above the receipt/invoice
On 12/15, I purchased two items and used a coupon, totaling $including tax I chose to pick up the item in the storeThe itemized receipt I received after check-out said $for the items, $for the tax, and in-store pickupTotal to be charged to my credit card: $ day later, the company charged my credit card $195, which is $over the authorized amount and $more than my itemized receipt stated When I called customer servicedays after that, they informed me that I was charged for overnight shippingI reminded them that I chose "pick up in store," which is a free option, and they told me that the overnight shipping was to the store, and I was being charged for it The in-store pickup option is free, and further, my receipt authorized a $charge, with no mention of the additional charge Separately, the customer service rep said that the items arrived broken the prior morning and the compa
Product not matching the details shown on website
Order #WNXXXXXXXXXXX, purchase date 12/21/2017, problem date 12/23/of receiving, payment method VISA card, When I purchase the item on the website it shows the picture with the accessaries, when I received it, it is the bag withoutAnd when I double checked back to the website, they've exchanged the picture to the wrong bag I am receiving right nowWhen I call for customer service, they not only took forever to find out the issue, but eventually blame on out of stock so they send me this wrong bag insteadThis is huge disappointment and a violation of customer's rightsI am not receiving the item that I indeed purchase, they did not tell me any out of stock (I find it an excuse) information before I call in for customer service, they replace the picture after I purchase it, this is totally wrongBesides that, this is the gift that I am purchasing for Christmas, due to their mistake, I have to make another trip to buy another
Order cancel for no reason, no email or phone communication everThe representative had no idea why order was canceled, and cannot create same order
I have been a loyal client for Neiman Marcus for years, every year my family spend thousands in the once great department storeHowever the service is going down dramaticallyMy order got cancel before as well, but I did receive email right the way and stating reason, this time I got nothingWhen I called the customer service, you can understand they don't care about their customers, and the rep is just keep telling me to pay the full price for a new orderThis is the first time, I got into the gift card event, I think this will be my last visit with Neiman Marcus since there are just so many other optionsAnd they do care about their clients
The product I ordered online (lastcall.com) came in wrong color I contacted the rep to exchange, but she claims that there is no availability
I ordered Rebecca *** BLACK backpack online and came in REDI contacted the customer service and was notified that the item is no longer available I was very upset because I planned on taking the new backpack on my upcoming trip and was very excited about the backpack It was available when I ordered online, and because you made the mistake sending in red, now the item is sold out! The customer rep told me to send that in for the refund, but I told her that I didn't even want to wasted my time going to post office for your mistake, and she scheduled a pick up service which never came to pick up! I had someone to stay home for the pick up all day, but never showed up Very disappointing service by Neiman Marcus, not to mention the type of customer service Normally, when these things happen other department store, even a very small
Corporation targeting, retaliation, bullying and profiling
Good afternoon,
In lieu of my conversation yesterday, I want to express the complete disgust and appallment I experienced within hearing my customer profile was being flagI would like to emphasize the matter that if discounting is not applicable then please do not send an email with that regard or advertisement as suchAs a consumer it is my appropriate right to ask if they are any discounts applicableIn addition I was advised that this was due to having being sent damaged merchandise year agoI have photos of these damages with proofIf having a "corporate flag" gives leadership an excuse to simply hang up on a consumer this is unacceptable
At this point after purchasing with Neiman Marcus numerous times as a level card holder I am appalled that this has come to thisNot to mention a year ago I was sent damaged material however I am the one being ridiculed for it as opposed to the company - I have phot
I bought a dress on XX-XX-XXXX and wore it on XX-XX-XXXX and the buttons came off of the dressI didn't discover it until I got workI was very emba
The rep was very rude and dismissiveHer manager was even more rude and told me that she could not return the dress due to the fact that she could not resale the dressI explained to her that the dress was defective, she stated that she has dresses that the buttons fall off and that doesn't mean that there is a defectShe talked down to me and was very rude
Placed an online order on 9/21/for a gift card promotion The order qualify for a $gift card but was denied
Placed an online order on 9/21/for a gift card promotion Customer Service email me on 11/15/stating that a gift card in amount of $will be sent out on 11/17/ Contacted customer service representative on 11/18/because I have yet to received the gift card but was told that it was denied Customer Service told me that my order was placed in my sister in law's name, but was under my account with my credit card Therefore, they cannot guarantee a gift card Had my sister in law call in customer service with me to explain the situation That it was two different order placed by two different people, using two different credit card, mail to two different location The name might be due to previous online purchase for my sister in law's present The customer service representative then told us that they will submit the request and it will take 7-day
On October 17, I placed order for a Nike Carbon Fiber Billfold
LCF19_N5KKQ
My order shipped on October 18th
FedEx tracking said the package was delivered to my address on October 25, but it did not arrive with the rest of my mail and packages
I waited to see if my package would still arrive
On October 30th, I contacted customer service, and did not receive a reply
I attempted to contact customer service, today, November 2nd, and am now contacting the Revdex.com
Product_Or_Service: Nike Carbon Fiber Billfold
Order_Number: LCXXXXXXXXXX
Received a bad-quality/fake product from Neiman Marcus
Problem Date: March 22,
Purchase Date: March 16,
Purchase Item: Manolo Blahnik Hangisi Satin Flat (size: 37B,Manolo Blahnik" logo, size and a statement of " hand made in Italy", there is only one dot
Neiman Marcus don't want to return the balance after cancel my orders
I placed five order online (https://www.neimanmarcus.com) on Feb 27, On the next day, I found all of these orders were canceledThe representative told me that the balance will not be returned back to the original gift card, and a new gift card will be sent to the billing addressBut my billing address is set to an address from China (because I want to use my credit card from China), so they cannot mail it oversea
I contact them about this problem, but they refused to give a solutionI think they can either credit the balance back to the original gift card or mail the new gift cards to my billing address in US (I have been living in my current address for more than one and a half years)But they refused to do either
Now there is no way for me to get the balance back, and I lost that moneyThe total amount is $for these orders, and around $is paid by that gift card
Here are the order
After returning Neiman Marcus merchandise I have been given the hardest time relieving my refund for there defected items I have received
I have received a defective pair of men's shoes from Neiman Marcus through an online order After attempting to return the item and providing the representative the information of no longer banking with Wells Fargo , Neiman Marcus still chose to refund the money to the account in which no longer existsI have provided this information to the representative prior to requesting a refund and returning the orderI have attempted to speak to several supervisors that are unable to resolve the issue and refund the money to my existing bank accountI have also spoken to several representatives that seem to provide me different information every time I have a coldI have even attempted to conference Wells Fargo on the phone to resolve the issue and Nieman Marcus claims to be unable to speak to I have also spoken to several representatives that seem t
I purchased a $handbag for my friend from Bergdorf *** with $Gift card and $from card, but I was charged $on my card
I placed an order WBXXXXXXXXXX for a $Gucci handbag(item # BGS16_L0N78) on Bergdorf offical website, I combined total $in form of gift cards and $from my Citi mastercard(#XXXXXXXXXXXXXXXX) to made payment for thisThe order was placed on 5/24/and posted on 06/02/However, the amount posted on my Citi card is $instead of $143.59, the transaction posted as debit card purchase 03:15pm *** *** Goodman #New York NY XXXXX on my bank statementLater, My friend don't like this handbag and return it, the Bergodorf return the label price $to my citicard (they said they cannot return more than $in form of gift card according to the federal law)I do receive $from return, however,more importantly, I was charged $in form of gift card and $1100(rather than $143.59) from my card, which
Online order was made, but wrong item was sent to me twice, after attempts with customer service, I still haven't received my purchase after days
Date of Purchase: Nov
Complaint Date: Dec
Current Status: still not resolved
Online Order Number: WNXXXXXXXXXX
Payment Amount: usd $
Payment Method: Credit Card
Summary: WORST CUSTOMER SERVICE I'VE EVER SEEN FOR MY WHOLE LIFE
Details:
- Online order WNXXXXXXXXXX was placed on Nov
- Item "Diptyque L'ombre Dans L'eau Edp 2.5oz" with item code of "NMF17_C1LJA" was purchased
- Wrong item "Diptyque Philosykos Eau de Parfum, oz/75ml" with code of "NMF17_C1LJ8" was sent to me on Dec 1st
- Contacted customer service for the 1st (email, got responded after shockingly days) and 2nd time (online chat), and a replacement was sent to meHowever it was the wrong item NMF17_C1LJagain
- Contacted customer service (online chat) for the 3rd timeI was noticed there might be a warehouse labeling issueAnd I was p
Neiman Marcus closed my NM credit card account on charges and put my name and address in their blacklist which prevent future purchases
On October 12, my Neiman Marcus credit card account was closed by the Neiman Marcus Credit ServiceAfter knowing this fact I have contacted the Neiman Marcus credit service department and they informed me that they closed my account because they suspected me of reselling the product purchased from Neiman Marcus online and their reason is that I bought many cosmetic products and my wife helped me paid my bill for around $However this is a totally chargeI have never done any resell of the products purchased from Neiman Marcus onlineI might spent around $on Neiman Marcus last year but that is just percent of my annual incomeThere is no policy or law that specifies how many items can a single person purchaseI am buying those cosmetics for my wife and relatives, and it makes totally sense to close my accountAs of
Placed my order on9/13,until9/I keep call them around 20times try to process my order, but my order still haven't ship yet and still in processing
Placed my order on9/13,until9/I keep call them around 20times try to process my order, but my order still haven't ship yet and still in processingThey keep saying my order is under review, review my account and identity.I am not sure what they need to approve, I never have this kind of issue with any online shoppingMy bank account and my address have no problem at allI think maybe because my email is end with cn, instead com, is that becuase I AM CHINESE?? This is big issue!
I am fairly disappointed in BG sale itemsI ordered a Fendi bag order that was missing the shoulder strap, I contacted customer service and was given an order number for the strap, never received itSubsequently ordered a Manolo shoe order came with a missing Hangisi buckle The sneaky practice of putting damaged items on sale without declaring on the website that the item is on sale because it is damaged is unacceptable and there should be some accountabilityIsn't there a policy against businesses being able to sell damaged items on sale without an honest declaration on their website?
I ordered a pair of shoes from Neiman Marcus Last call on March 20thBut I they cancelled my order for no reason, even without any notice
They cancelled my order for no reason and with no notice, which is really annoyingI spent a lot of time to choose the item I likeBut Neiman Marcus made this to be a wasting of time!
Ordered on March 20,
Order number: LCXXXXXXXXXX
Product: VARA LOW BOW PUMP, LCF17_S1Q1B , Grand Total: $
Payment method: American Express ***$
My account number for Last call is: ***@gmail.com
Below is the order conformation from Neiman Marcus Last call:
ORDER LCXXXXXXXXXX
Dear *** ***,
Thank you for shopping with Last CallYour order selections are summarized belowWe may send multiple communications regarding the status of your merchandise
Item(s) listed below with the icon qualified for ShopRunner Free 2-day shipping
Ex
They cancelled my orders, but I never received the refund
I have placed orders on bergdorf goodman websiteAll the order were cancelledI was paying by gift cards, but I never received the so-called gift card refundThey told me the gift card has been mailed out separately, but it been like 2-months pass, I am still have NOT received any of the refund gift cardsI don't wanna wait another month or so to get my refundPlease mail the refund gift cards ASAP!!
First order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
Second order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
Third order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
Third order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
TOTAL AMOUNT IS $
The item sent by NM was not new and damaged
Omission of international return details, methods and process on their website
Order Date: August 13,
Order Number: WN
Purchase Method: Online
Item: Grey Ant Megalast Geometric Aviator Sunglasses Silver/Gold
Model No.: 0802A
Payment Amount: HKD 3,
Payment Method: Credit Card
The sunglasses I received was not new and damaged - it has dirt and scratches on the lens, and the temples were really looseSo I contacted the reps through online chat to obtain more information on international return as NM does not disclose such details on their websiteThe reps said a Return Authorization has been sent to my emails and when I checked this authorization it is actually a completed DHL airway bill and a breakdown that the return shipping cost (HKD298.59)has been deducted from my credits without my authorization
Firstly they did not provide a channel for consumer to state why the item is being retu
I will never purchase another item from Neiman MarcusI ordered a custom envelope engraver and it came to my house with the incorrect capitalization of my last nameI was annoyed but understood that mistakes happen so I called customer service
After more than minutes on the phone, I was told a new item would be shipped with the correct last nameToday the replacement arrived with the EXACT SAME MISTAKE! After another lengthy call, I was told I would receive a refund once FedEx could pick the item up, which would not be for several days
Then as if I wasn't angry enough, the "supervisor" asked me if I wanted to keep the item for 50% off!? Seriously? Why would I want to keep an item with my last name incorrect? I'm going to send out envelopes and let people think I don't know my own last name!? It was incredibly insulting
Company charged my credit card an amount above the receipt/invoice
On 12/15, I purchased two items and used a coupon, totaling $including tax I chose to pick up the item in the storeThe itemized receipt I received after check-out said $for the items, $for the tax, and in-store pickupTotal to be charged to my credit card: $ day later, the company charged my credit card $195, which is $over the authorized amount and $more than my itemized receipt stated When I called customer servicedays after that, they informed me that I was charged for overnight shippingI reminded them that I chose "pick up in store," which is a free option, and they told me that the overnight shipping was to the store, and I was being charged for it The in-store pickup option is free, and further, my receipt authorized a $charge, with no mention of the additional charge Separately, the customer service rep said that the items arrived broken the prior morning and the compa
Product not matching the details shown on website
Order #WNXXXXXXXXXXX, purchase date 12/21/2017, problem date 12/23/of receiving, payment method VISA card, When I purchase the item on the website it shows the picture with the accessaries, when I received it, it is the bag withoutAnd when I double checked back to the website, they've exchanged the picture to the wrong bag I am receiving right nowWhen I call for customer service, they not only took forever to find out the issue, but eventually blame on out of stock so they send me this wrong bag insteadThis is huge disappointment and a violation of customer's rightsI am not receiving the item that I indeed purchase, they did not tell me any out of stock (I find it an excuse) information before I call in for customer service, they replace the picture after I purchase it, this is totally wrongBesides that, this is the gift that I am purchasing for Christmas, due to their mistake, I have to make another trip to buy another
Order cancel for no reason, no email or phone communication everThe representative had no idea why order was canceled, and cannot create same order
I have been a loyal client for Neiman Marcus for years, every year my family spend thousands in the once great department storeHowever the service is going down dramaticallyMy order got cancel before as well, but I did receive email right the way and stating reason, this time I got nothingWhen I called the customer service, you can understand they don't care about their customers, and the rep is just keep telling me to pay the full price for a new orderThis is the first time, I got into the gift card event, I think this will be my last visit with Neiman Marcus since there are just so many other optionsAnd they do care about their clients
The product I ordered online (lastcall.com) came in wrong color I contacted the rep to exchange, but she claims that there is no availability
I ordered Rebecca *** BLACK backpack online and came in REDI contacted the customer service and was notified that the item is no longer available I was very upset because I planned on taking the new backpack on my upcoming trip and was very excited about the backpack It was available when I ordered online, and because you made the mistake sending in red, now the item is sold out! The customer rep told me to send that in for the refund, but I told her that I didn't even want to wasted my time going to post office for your mistake, and she scheduled a pick up service which never came to pick up! I had someone to stay home for the pick up all day, but never showed up Very disappointing service by Neiman Marcus, not to mention the type of customer service Normally, when these things happen other department store, even a very small
Corporation targeting, retaliation, bullying and profiling
Good afternoon,
In lieu of my conversation yesterday, I want to express the complete disgust and appallment I experienced within hearing my customer profile was being flagI would like to emphasize the matter that if discounting is not applicable then please do not send an email with that regard or advertisement as suchAs a consumer it is my appropriate right to ask if they are any discounts applicableIn addition I was advised that this was due to having being sent damaged merchandise year agoI have photos of these damages with proofIf having a "corporate flag" gives leadership an excuse to simply hang up on a consumer this is unacceptable
At this point after purchasing with Neiman Marcus numerous times as a level card holder I am appalled that this has come to thisNot to mention a year ago I was sent damaged material however I am the one being ridiculed for it as opposed to the company - I have phot
I bought a dress on XX-XX-XXXX and wore it on XX-XX-XXXX and the buttons came off of the dressI didn't discover it until I got workI was very emba
The rep was very rude and dismissiveHer manager was even more rude and told me that she could not return the dress due to the fact that she could not resale the dressI explained to her that the dress was defective, she stated that she has dresses that the buttons fall off and that doesn't mean that there is a defectShe talked down to me and was very rude