Sales Practice Issue
I went into the store to purchase a Gucci belt for an event after being told it was on hold for another customer and being sold on another belt by the agentI was advised the agent would place the belt on hold and I could shop for something to wear fro my eventAfter shopping for the event and returning the sales agent left to go get the item and had another sales agent approach me and advised he sold it to another customerI advised that must be incorrectWhen the other sales agent returned almost minutes later she apologized and said she placed on hold but he sold it anywayShe asked if I had time to drive to the GalleriaI advised no I would be late for my eventI already could not complete my outfit and had a makeup appointment as wellShe just kept saying I am so sorryI called the store manager who escalated to executive officesAfter a few das of leaving messages...I was offered a free lunch???I spoke to Anna a Gucci manager who was worse than
NM combined orders which are qualified for gift cards without notifying and offer only one gift card
On July 9th, me and my husband placed orders on neiman marcus with different accountsThe order number are WNXXXXXXXXXXX and WNXXXXXXXXXXXDuring that period, Neiman Marcus was doing gift card activity like this: if order reaches dollars, then get dollars gift card; if order reaches dollars, then get dollars gift card
In this case, I placed the order WNXXXXXXXXXXX, total is , my husband placed the order WNXXXXXXXXXXX, total amount is dollarsSo both of our orders are qualified for the gift cardI use one of my credit card, and my husband use another credit card of mine
I called in Octto ask the information of the gift card, and neiman marcus told me that they combined this orders into one so that they can only give me one gift card which is dollarsAnd because the gift card is given after the deadline of return date, so my item can not
I placed an order during their "gift with purchase over $200" promotion and the gift I got, which is a cosmetic product, has expired for about a year
Neiman Marcus was doing a "A Lamer 15ml Moisturizing Soft Cream gift with $200+ Lamer Purchase" promotion at the beginning of MayI placed an qualifying order online on 05/which totaled at $220+taxThe package was delivered on 5/but I actually opened the package a week later when I got back home from vacationI then looked up the expiration code on all the products I received and realized the 15ml Moisturizing Soft Cream I got as the promotional gift has already expired for about a year
I contacted Neiman Marcus's customer service through their online chat on 05/After I explained my situation to the representative, she told me to simply file the return form and send the expired product back for an exchange, but in fact, the return form only allows me to select any product that I actually paid for, but not the promotional
Item "Faye Wallet-on-a-Strap *** was missing in the shipment of my online order WNXXXXXXXXXX
Dear Revdex.com and NM,
I truly believe NM is a luxury store and I love shopping here for luxury items such as handbags and cosmetics That's why I have been a loyal customer for a long time
Recently I placed an online order WNXXXXXXXXXX with a Chloe handbag The package was delivered to me today However, when I opened it, I found all other items except this Chloe handbag This handbag itself is $which is very expensive to me The item missing really made me worried So I called CSR online and had a one hour hold and conversation which frustrated me AGAIN! Unfortunately, CSR Lashonda (extension 4325) talked and worked really slowly and made me feel that she didn't have any intention to help a loyal customer even I was so worried She even told me I have a problem with my payment and asked me to wait for five days for a response I really feel frustrated and worried abo
Order number WBXXXXXXXXXX was got cancel, however I did not receive my gift card refund
Order number WBXXXXXXXXXX was got cancel, however I did not receive my gift card refundI called a lot of times, they said the new gift card was issued on 12/12, however I did not receive itMerchant Need fix the problem ASAP
I placed an order on October 20, and had the order cancelled by the company on October 24,
I placed an order through neimanmarcus.com on October 20, for an Yves Saint Laurent small crossbody bagThe order (WNXXXXXXXXXX) went through without a problem, my credit card was charged, I received an email confirmation, and my estimated date of delivery was noted as October 26, I spoke with a Neiman Marcus representative over the phone on October 22, 2016, and she informed me the item would be shipping to me from the FtLauderdale store with a now delayed estimated delivery date of October 31, given the far location of the itemShe said a tracking number would be emailed to me shortlyOn October 24, I received a cancellation email from Neiman Marcus stating my item was "too popular" and that they would not be able to fulfill my order
Naiman Marcus used the gift card they issued to me as the payment when I returned the products, which were used by other people and returned
Purchase 1&2:
Problem Date: January 12,
Purchase Date November 12,
Order Numbers WNXXXXXXXXXX & WNXXXXXXXXXX
Payment Amount: $39,
Payment Method: credit card
Other specific details:
They charged me double taxes;
Sales rep stolen my card information and charged $for her own Christmas shopping;
They sold me old and used merchandise;
They short changed me $ 5250.00, using the gift card they issued to me as payment towards the return
An order placed online at lastcall.com was cancelled by them on 3/31/This was a breach of contract
An order placed online at lastcall.com was cancelled by them on 3/31/As a contract was created, their unilateral cancellation of the order constitutes a breach of contractOn 9/4/I sent the following message but got no response:
Dear Sir/Madam,
This messages pertains to an order that was cancelled on March 31, On the same day I replied your message and pursuant to Federal Trade Commission CFR Part 424, I requested a substitution or equivalent productYou never respondedPlease respond and honor it, thank you
Rgds,
acc
How can this business have a score of 3.68, when there are reviews posted, all of which are negativeBased on a simple math, the score should be (which quite frankly, would be more than NM deserves)A+ rating is also surprising, based on the number and severity of complaints
I was trying to return or exchange a gift at a David Yurman department at the "Flagship" downtown Dallas store and an associate was SO RUDE! Her cell phone rang mid-conversation and she just raised her finger at me and then turned her back and proceeded to talk on the phoneOMG
I, of course, left and will not return, but just wanted to say that this store should train their employees in basic etiquette, forget customer service...Truly sad, it used to be a nice store
I also noticed that a store representative responding to Revdex.com complaints discloses customers' names - this is unacceptable
Item was canceled off an order, received no refund, CS claims up to days which is unacceptable and lengthy considering it was a gift card
October 21st, Online order number WNXXXXXXXXXXX
I made a mistake with an order using gift cards during a 20% off beauty saleI intended to reorder the correct item but got no confirmation of where the money went that was taken off the cardsUpon speaking with CS I was told the money went nowhere and I'd get a credit in 2-days then upon asking about the sale was told I wouldn't receive credit for 7-daysThis is not a policy stated anywhere on their website and given the sketchiness of the CS being unspecific and evading my question about the sale timeline I do not believe I am going to see a refundPlus for a gift card order days is quite absurd when it should be credit back to my gift card like every retailer in the countrySo after he did say the money indeed went nowhere and went all over the place I am now a bit nervous
A very bad experience at Chanel Boutique in Neiman Marcus
Dear Customer Service:
Hi, my shopping experience was very bad todayI went there to buy a chanel bag at Chanel boutique Neiman Marcus in LenoxHowever, first, it was the first time I have ever been met with such a lazy and crazy sales peopleTwo of them during July 15th( I believer they were from Asian?) were not even know the sale price of a bag I askedAt first they said it was 3,Then they changed it to 3,How can a sales do not know the price?
Second, when I finished buying the bag and came back to pick it after they packaged it, I was actually thinking of changing another oneHowever, one of the sales told me that the one I wanted to change was "UGLY"Have you ever been met with a sale that describes her stuffs as "UGLY"? I think she just did not want me to exchange since that may bring a lot of inconvenient for her
Then, since I was a little bit cautious when buying luxury bag, I asked them ve
None existent customer service and they don't follow through with their promises
I purchase a purse from Neiman Marcus Last Call online and received a defective (in my opinion used) item I call customer service over the weekend and the customer service agent agreed to upgrade and credit my shipping if I purchased the same bag again
After I re-purchased the purse, I called back and the agent confirmed that the shipping was upgraded and the fee would be creditedThen on Monday, I received a shipping confirmation that said the purse was being shipped FedEx Smart Post I called in again and the agent told me that was correct and I would receive the purse via FedEx Overnight on Tuesday
Later that evening I tracked the package and to my dismay it said the package WAS sent via FedEx Smart Post and I wouldn't receive it until Friday or Saturday I called customer service several times and spoke with two agents (one being a supervisor) and they were so rude to me The supervi
I received a q*ick expired item
Dear officer
My name is xiaoxia x*In May 22, 2016, I made an order in Neiman Marc*s.com.The order n*mber is W***,total amo*nt of this order is $151,payment method is visa,my acco*nt is xiaoxia x* SWJN.When I opened the package I fo*nd that one of the prod*ct is soon to expire.Unfort*nately Neiman Marc*s.com did not want to resolve the problem, I had to ask help from yo*.I tried o contact with the c*stomer s*pport, they asked me ret*rn this item.B*t I js*t came back to my co*ntry China with this item.It's a international package if I ret*rn it.It's *nfair for me.I paid the money and get a defective prod*ct, I don't think I do anything wrong.Wish yo* can help me.Thank yo* very m*ch
Best Regards xiaoxia x*
Nov.4,at approx2:30-2:pmI placed an order as a first time, online customerI was invited to give my e-mail address to receive a discount of 15% on my order as a first-time customerBefore I submitted my order, I was informed by an online-chat rep that I would receive the full discounted price on my ordered items after I made a complete order and submitted itAfter I did this, I was informed that I would not receive the 15% discount on items which were already sale-pricedSince I did not get the full discount, I informed them that I wanted to cancel my order
Order_Number: WNXXXXXXXXXXX
Neiman Marcus Last Call offered Promo BESTOrdered orders which got cancelled due to multiple orders despite charging my credit card
Complaint on Promo Code BESTfor lastcall.comBasically buy $50, you get $50! I purchased orders which got cancelled for no reasonReached out to LiveChat which they said they couldn't do anything with cancelled ordersTold me to place new order based on today's promo which was not the same savingsCalled Customer Service at +X (XXX) XXX-XXXX and spoke to GaryGary offered to place one cancelled ordered through but placed me on hold for over mins to review with billing and marketingHe comes back to tell me that I wasn't able to use multiple promos and that's why it was cancelledOf course I was upset and confused when my friends were able to get their orders tracked and sentI did tell them that I would report this Revdex.com without acknowledgment or solutionIt's not fault that their promo worked and stackable with current website
Ship a wrong item to me and do not solve their mistakes when I order on the phone
I never have that bad shopping experience in my lifeBut glad Neiman Marcus give me that lessonIt is a long story, hope the person who see my story can understandIf have any questions, please just ask meFirst of all, I ordered some items togetherAnd it is shipped for separate packageAnd then, one day I get one of those package's return confirmationBut the problem is I never received this packageSo how can I return it even though I never received it??? Than I call the customer service for that problemThat said," Well, I have nothing do with that order, but I can help u reorder it" Fine, then I reorder a complete same order with the return orderThe return order as I never return refund to me $ And the new order which should complete same with previous one cost me also $But the person who help me reorder make a big mistakeMy previous order have a item # *** Bu
I placed order online at June when BG offers a gift deal, but gift is under backorder, I asked BG for three times got different answers
Problem date: July 15th
Purchase dare: June 24th
Model Number:EYE CONCENTRATE
BGS16_C0B3B, MOISTURIZING SOFT CREAM, 1oz
BGS16_C13M
Order Number: WBXXXXXXXXXX
Account Number: ***@gmail.com
Sales Rep: online
Payment amount: $
Payment Method: VISA
Qualified for their online gife card event, but not receiving the virtual gift card
But they said they sent the virtual giftcard but I never received
On 01/24/2018, I placed an online order with Neiman Marcus under their gift card promotion eventI should receive $gift card rewardBut I didn't
my order is WNXXXXXXXXXXX the order was placed on january 24, in participating of their gift card event where customers spent $and would receive $virtual gift card.My order total was $before taxes and under the item I ordered showed "Qualifies for gift card event"
So I I contacted the customer service.The representative Jamie R agreed to resend the gift card within 2~days
However, I still didn't receive the gift card
I contacted the customer service for more than timesBut they keep saying the gift card was emailed to my email address and it is already expiredI never received the virtual gift cardthere might have been error with sending email but they
Company in writing confirms orders for luxury items, which it then cancels several days later with the bogus claim items are defective
On May 25, 2017, I placed an order for a Lela Rose dress @ $1,295.00, which was confirmed via email, only to have the sale cancelled on May On May 30, 2017, I placed another order for the same dress in two other sizes, which was not only confirmed via email but was confirmed in a telephone call to a supervisor who assured me the items were available & due to ship from their Texas storeHowever, on May 31, one size was cancelled & on June 1, the other size was cancelledThis is at least the 5th time this business has done this to me in the past year with the preposterous excuse given every time that item was damagedWhen the truth obviously is that the business has a defective web program that allows more than one customer to order the same item at the same time and then a few days later when they can't fulfill all orders, bumps one customer for
Sales Practice Issue
I went into the store to purchase a Gucci belt for an event after being told it was on hold for another customer and being sold on another belt by the agentI was advised the agent would place the belt on hold and I could shop for something to wear fro my eventAfter shopping for the event and returning the sales agent left to go get the item and had another sales agent approach me and advised he sold it to another customerI advised that must be incorrectWhen the other sales agent returned almost minutes later she apologized and said she placed on hold but he sold it anywayShe asked if I had time to drive to the GalleriaI advised no I would be late for my eventI already could not complete my outfit and had a makeup appointment as wellShe just kept saying I am so sorryI called the store manager who escalated to executive officesAfter a few das of leaving messages...I was offered a free lunch???I spoke to Anna a Gucci manager who was worse than
NM combined orders which are qualified for gift cards without notifying and offer only one gift card
On July 9th, me and my husband placed orders on neiman marcus with different accountsThe order number are WNXXXXXXXXXXX and WNXXXXXXXXXXXDuring that period, Neiman Marcus was doing gift card activity like this: if order reaches dollars, then get dollars gift card; if order reaches dollars, then get dollars gift card
In this case, I placed the order WNXXXXXXXXXXX, total is , my husband placed the order WNXXXXXXXXXXX, total amount is dollarsSo both of our orders are qualified for the gift cardI use one of my credit card, and my husband use another credit card of mine
I called in Octto ask the information of the gift card, and neiman marcus told me that they combined this orders into one so that they can only give me one gift card which is dollarsAnd because the gift card is given after the deadline of return date, so my item can not
I placed an order during their "gift with purchase over $200" promotion and the gift I got, which is a cosmetic product, has expired for about a year
Neiman Marcus was doing a "A Lamer 15ml Moisturizing Soft Cream gift with $200+ Lamer Purchase" promotion at the beginning of MayI placed an qualifying order online on 05/which totaled at $220+taxThe package was delivered on 5/but I actually opened the package a week later when I got back home from vacationI then looked up the expiration code on all the products I received and realized the 15ml Moisturizing Soft Cream I got as the promotional gift has already expired for about a year
I contacted Neiman Marcus's customer service through their online chat on 05/After I explained my situation to the representative, she told me to simply file the return form and send the expired product back for an exchange, but in fact, the return form only allows me to select any product that I actually paid for, but not the promotional
Item "Faye Wallet-on-a-Strap *** was missing in the shipment of my online order WNXXXXXXXXXX
Dear Revdex.com and NM,
I truly believe NM is a luxury store and I love shopping here for luxury items such as handbags and cosmetics That's why I have been a loyal customer for a long time
Recently I placed an online order WNXXXXXXXXXX with a Chloe handbag The package was delivered to me today However, when I opened it, I found all other items except this Chloe handbag This handbag itself is $which is very expensive to me The item missing really made me worried So I called CSR online and had a one hour hold and conversation which frustrated me AGAIN! Unfortunately, CSR Lashonda (extension 4325) talked and worked really slowly and made me feel that she didn't have any intention to help a loyal customer even I was so worried She even told me I have a problem with my payment and asked me to wait for five days for a response I really feel frustrated and worried abo
Order number WBXXXXXXXXXX was got cancel, however I did not receive my gift card refund
Order number WBXXXXXXXXXX was got cancel, however I did not receive my gift card refundI called a lot of times, they said the new gift card was issued on 12/12, however I did not receive itMerchant Need fix the problem ASAP
Ordered a product came empty box nasty customer service manger refused to help
Order number***
I placed an order on October 20, and had the order cancelled by the company on October 24,
I placed an order through neimanmarcus.com on October 20, for an Yves Saint Laurent small crossbody bagThe order (WNXXXXXXXXXX) went through without a problem, my credit card was charged, I received an email confirmation, and my estimated date of delivery was noted as October 26, I spoke with a Neiman Marcus representative over the phone on October 22, 2016, and she informed me the item would be shipping to me from the FtLauderdale store with a now delayed estimated delivery date of October 31, given the far location of the itemShe said a tracking number would be emailed to me shortlyOn October 24, I received a cancellation email from Neiman Marcus stating my item was "too popular" and that they would not be able to fulfill my order
Naiman Marcus used the gift card they issued to me as the payment when I returned the products, which were used by other people and returned
Purchase 1&2:
Problem Date: January 12,
Purchase Date November 12,
Order Numbers WNXXXXXXXXXX & WNXXXXXXXXXX
Payment Amount: $39,
Payment Method: credit card
Other specific details:
They charged me double taxes;
Sales rep stolen my card information and charged $for her own Christmas shopping;
They sold me old and used merchandise;
They short changed me $ 5250.00, using the gift card they issued to me as payment towards the return
An order placed online at lastcall.com was cancelled by them on 3/31/This was a breach of contract
An order placed online at lastcall.com was cancelled by them on 3/31/As a contract was created, their unilateral cancellation of the order constitutes a breach of contractOn 9/4/I sent the following message but got no response:
Dear Sir/Madam,
This messages pertains to an order that was cancelled on March 31, On the same day I replied your message and pursuant to Federal Trade Commission CFR Part 424, I requested a substitution or equivalent productYou never respondedPlease respond and honor it, thank you
Rgds,
acc
How can this business have a score of 3.68, when there are reviews posted, all of which are negativeBased on a simple math, the score should be (which quite frankly, would be more than NM deserves)A+ rating is also surprising, based on the number and severity of complaints
I was trying to return or exchange a gift at a David Yurman department at the "Flagship" downtown Dallas store and an associate was SO RUDE! Her cell phone rang mid-conversation and she just raised her finger at me and then turned her back and proceeded to talk on the phoneOMG
I, of course, left and will not return, but just wanted to say that this store should train their employees in basic etiquette, forget customer service...Truly sad, it used to be a nice store
I also noticed that a store representative responding to Revdex.com complaints discloses customers' names - this is unacceptable
Item was canceled off an order, received no refund, CS claims up to days which is unacceptable and lengthy considering it was a gift card
October 21st, Online order number WNXXXXXXXXXXX
I made a mistake with an order using gift cards during a 20% off beauty saleI intended to reorder the correct item but got no confirmation of where the money went that was taken off the cardsUpon speaking with CS I was told the money went nowhere and I'd get a credit in 2-days then upon asking about the sale was told I wouldn't receive credit for 7-daysThis is not a policy stated anywhere on their website and given the sketchiness of the CS being unspecific and evading my question about the sale timeline I do not believe I am going to see a refundPlus for a gift card order days is quite absurd when it should be credit back to my gift card like every retailer in the countrySo after he did say the money indeed went nowhere and went all over the place I am now a bit nervous
A very bad experience at Chanel Boutique in Neiman Marcus
Dear Customer Service:
Hi, my shopping experience was very bad todayI went there to buy a chanel bag at Chanel boutique Neiman Marcus in LenoxHowever, first, it was the first time I have ever been met with such a lazy and crazy sales peopleTwo of them during July 15th( I believer they were from Asian?) were not even know the sale price of a bag I askedAt first they said it was 3,Then they changed it to 3,How can a sales do not know the price?
Second, when I finished buying the bag and came back to pick it after they packaged it, I was actually thinking of changing another oneHowever, one of the sales told me that the one I wanted to change was "UGLY"Have you ever been met with a sale that describes her stuffs as "UGLY"? I think she just did not want me to exchange since that may bring a lot of inconvenient for her
Then, since I was a little bit cautious when buying luxury bag, I asked them ve
None existent customer service and they don't follow through with their promises
I purchase a purse from Neiman Marcus Last Call online and received a defective (in my opinion used) item I call customer service over the weekend and the customer service agent agreed to upgrade and credit my shipping if I purchased the same bag again
After I re-purchased the purse, I called back and the agent confirmed that the shipping was upgraded and the fee would be creditedThen on Monday, I received a shipping confirmation that said the purse was being shipped FedEx Smart Post I called in again and the agent told me that was correct and I would receive the purse via FedEx Overnight on Tuesday
Later that evening I tracked the package and to my dismay it said the package WAS sent via FedEx Smart Post and I wouldn't receive it until Friday or Saturday I called customer service several times and spoke with two agents (one being a supervisor) and they were so rude to me The supervi
I received a q*ick expired item
Dear officer
My name is xiaoxia x*In May 22, 2016, I made an order in Neiman Marc*s.com.The order n*mber is W***,total amo*nt of this order is $151,payment method is visa,my acco*nt is xiaoxia x* SWJN.When I opened the package I fo*nd that one of the prod*ct is soon to expire.Unfort*nately Neiman Marc*s.com did not want to resolve the problem, I had to ask help from yo*.I tried o contact with the c*stomer s*pport, they asked me ret*rn this item.B*t I js*t came back to my co*ntry China with this item.It's a international package if I ret*rn it.It's *nfair for me.I paid the money and get a defective prod*ct, I don't think I do anything wrong.Wish yo* can help me.Thank yo* very m*ch
Best Regards xiaoxia x*
Nov.4,at approx2:30-2:pmI placed an order as a first time, online customerI was invited to give my e-mail address to receive a discount of 15% on my order as a first-time customerBefore I submitted my order, I was informed by an online-chat rep that I would receive the full discounted price on my ordered items after I made a complete order and submitted itAfter I did this, I was informed that I would not receive the 15% discount on items which were already sale-pricedSince I did not get the full discount, I informed them that I wanted to cancel my order
Order_Number: WNXXXXXXXXXXX
Neiman Marcus Last Call offered Promo BESTOrdered orders which got cancelled due to multiple orders despite charging my credit card
Complaint on Promo Code BESTfor lastcall.comBasically buy $50, you get $50! I purchased orders which got cancelled for no reasonReached out to LiveChat which they said they couldn't do anything with cancelled ordersTold me to place new order based on today's promo which was not the same savingsCalled Customer Service at +X (XXX) XXX-XXXX and spoke to GaryGary offered to place one cancelled ordered through but placed me on hold for over mins to review with billing and marketingHe comes back to tell me that I wasn't able to use multiple promos and that's why it was cancelledOf course I was upset and confused when my friends were able to get their orders tracked and sentI did tell them that I would report this Revdex.com without acknowledgment or solutionIt's not fault that their promo worked and stackable with current website
Ship a wrong item to me and do not solve their mistakes when I order on the phone
I never have that bad shopping experience in my lifeBut glad Neiman Marcus give me that lessonIt is a long story, hope the person who see my story can understandIf have any questions, please just ask meFirst of all, I ordered some items togetherAnd it is shipped for separate packageAnd then, one day I get one of those package's return confirmationBut the problem is I never received this packageSo how can I return it even though I never received it??? Than I call the customer service for that problemThat said," Well, I have nothing do with that order, but I can help u reorder it" Fine, then I reorder a complete same order with the return orderThe return order as I never return refund to me $ And the new order which should complete same with previous one cost me also $But the person who help me reorder make a big mistakeMy previous order have a item # *** Bu
I placed order online at June when BG offers a gift deal, but gift is under backorder, I asked BG for three times got different answers
Problem date: July 15th
Purchase dare: June 24th
Model Number:EYE CONCENTRATE
BGS16_C0B3B, MOISTURIZING SOFT CREAM, 1oz
BGS16_C13M
Order Number: WBXXXXXXXXXX
Account Number: ***@gmail.com
Sales Rep: online
Payment amount: $
Payment Method: VISA
Qualified for their online gife card event, but not receiving the virtual gift card
But they said they sent the virtual giftcard but I never received
On 01/24/2018, I placed an online order with Neiman Marcus under their gift card promotion eventI should receive $gift card rewardBut I didn't
my order is WNXXXXXXXXXXX the order was placed on january 24, in participating of their gift card event where customers spent $and would receive $virtual gift card.My order total was $before taxes and under the item I ordered showed "Qualifies for gift card event"
So I I contacted the customer service.The representative Jamie R agreed to resend the gift card within 2~days
However, I still didn't receive the gift card
I contacted the customer service for more than timesBut they keep saying the gift card was emailed to my email address and it is already expiredI never received the virtual gift cardthere might have been error with sending email but they
Company in writing confirms orders for luxury items, which it then cancels several days later with the bogus claim items are defective
On May 25, 2017, I placed an order for a Lela Rose dress @ $1,295.00, which was confirmed via email, only to have the sale cancelled on May On May 30, 2017, I placed another order for the same dress in two other sizes, which was not only confirmed via email but was confirmed in a telephone call to a supervisor who assured me the items were available & due to ship from their Texas storeHowever, on May 31, one size was cancelled & on June 1, the other size was cancelledThis is at least the 5th time this business has done this to me in the past year with the preposterous excuse given every time that item was damagedWhen the truth obviously is that the business has a defective web program that allows more than one customer to order the same item at the same time and then a few days later when they can't fulfill all orders, bumps one customer for