SuddenValues.com

Review: I ordered a couple of products from SuddenValues.com for Christmas gifts. A couple of months had passed and I had not received the items. I sent email inquiries and no responses. I then called several times and finally got a hold of a live person. She said that the items were yet to be shipped. I asked if they would arrive before Christmas and was told maybe but she was not sure. I then asked if I could cancel my orders (2) and was told yes, but that my refund would take 2 weeks. I said okay. The cancellation was on December 5, 2013. It is now January 20, 2014. I have sent several emails and called several times. I finally spoke with a lady that answered on January 16, 2014 and she told me that their finance people left for the day and it was 1 PM in the afternoon. I am reading several complaints where people are also seeking refunds and I ask you. How can these people leave for the day if they have all this work to be done?Desired Settlement: I want a refund of my money

Business

Response:

[redacted], the products that you ordered are in our shipping department and can be shipped out now.

Thank you

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[redacted],

Review: I purchased an item on 12/3/13 and have yet to receive the item. I have been emailing and messaging through facebook AND submitting "help tickets" through their website which I was told to do. For the last month they have stopped responding. I have heard nothing from my help ticket submissions...the only back and forth i've had was with someone over Facebook and that has since stopped. Here is the information I see under my account.

SuddenValues Direct

$10 for a Lord of the Rings 18K gold plated ring ($59.99 Value)

Voucher Number: [redacted]

Shipping Status: Awaiting Update from SuddenValues Distribution Center

The shipping status hasn't changed since the beginning of December.Desired Settlement: I want the item. But I am not going to wait 6 months for an item. This is ridiculous...and reading the NUMEROUS complaints I see about the company online...I am not the only one. They are CRAZY shady. I don't know how you run a business that was for as long as they have been doing it.

Business

Response:

[redacted],

Your product will be shipping out at the end of this week and you should receive it next week.

Thank you

Customer Service

I bought a tablet from them and when I received it it was the biggest piece of junk ever.I exchanged it and when they sent the replacement out was used and scratched. Aggregated I asked them to return the item and fiber me my money back..that was 3 months ago. Ive sent they tablet but still no money....

Review: I purchased a 3.4 oz bottle of Aqua Di Gio cologne from Sudden Values on December 19, 2013 in the amount of $45.00. To date, I still havent received the product. I emailed the company on January 11, 2014. They responded on January 13, 2014 that there were "some delays...and will ship as the product arrives from the distributor." On February 18, 2014, the product was still not delivered and I emailed again. This time, no one responded. I emailed again on May 8, 2014 and there has been no response from the customer service. I have called their number many times and left messages to no avail.Desired Settlement: Either deliver the product or complete refund if not available.

Review: I ordered a Christmas gift for my spouse through this company's website, my Visa was charged $50.00 on November 21, 2013.

I never received any product from their company.

I began contacting this company on December 23, 2013.

(I tried emails and phone calls, as the company recommended.)

I have saved all of my correspondence from this company. (it has been email only.)

Today I sent them YET ANOTHER email, and NOW I am simply tired, they have had my money since November 21, 2013, AND I HAVE NOTHING, nor any correspondence from them since January 6, 2014.Desired Settlement: I just want a refund to my Visa, please!

Business

Response:

Mary has been issued a credit card refund and should see it on her card in 3-5 business days.

Thank you

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Mary Roberts

I was just able to find out from my bank this past Monday afternoon, March 3, that I DID receive a credit on my Visa Account in the time frame that your workers were able to procure for me. (I apologize, because my husband and I had written down that I had placed it on a Mastercard, so we had been looking in the wrong credit card.)

Review: I ordered Dr Dre Solo Hd Headphones on 11/18/2013 with a delivery expected in 4-5 weeks. After not receiving the headphones, I emailed the company on 1-6-14 (giving them additional time for delivery). With a published turn time of 48 hours, I received no response. I called on 1-9-14 and spoke with a [redacted]. She stated they had the headphones in the company but would not mail out for 2 more weeks. On 1-23-14 I called the company every half hour and kept going into phonemail. I called again on 1-27-14 and left a message. I also sent another email on 1-27-14 to the support team. No response from either one. I sent yet another email on 1-28-14 with the documentation I printed when I ordered the headphones.

It is amazing to me that I cannot receive the headphones, a return phone call, or a return email, but they were quick to take the payment.

It's unfortunate that my daughter has never received her Christmas present nearly 3 months after the order had been placed.Desired Settlement: At the very least, I would like to have my money credited back to my credit card, $119.99 asap.

Business

Response:

[redacted] product was shipped to her on 2/18/14 and has been delivered on 2/24/14.

Thank you

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I received my product yesterday. Thank you for helping me with this resolution.

Regards,

Review: I ordered from Sudden Values on December 22, 2013. I was told my order would take 2-4 weeks, which I agreed too. After the 5th week I started to write and call the company which you can never get a person on the phone. I finally received a email back stating that due to weather issue items are taking longer. So I would receive my product in and 4-5 weeks. I wrote back to them and requested an refund of my money because I did not agree to purchase something that would take 9-10 weeks for delivery. I requested a refund of my money several of times, and they said that my purchase was in the accounting department. I have tried to contact them more then 6 times for my product and my refund and keep getting the same answer. Now they do not respond to my emails at all. I have been trying to get a refund so I can just go into a store and buy the product I want at regular price because this wait and unacceptable business tactic is not worth getting the product at a discount. I just went on to my account and the purchase have been deleted from my profile, but no one has contacted or refunded me my money.Desired Settlement: I would like a refund of my money so I can go and purchase what I originally ordered from a legitimate store.

Review: On Feb 2 2013 I ordered ORAL-B TOOTHBRUSH HEADS 12 pack for $16.00. When I finally received them March 16 2013 and tried them they did fit the oral-b toothbrush. I returned them for a complete refund but have not received any refund as of this date 4/26/2013. Can you please find out when I can expect to receive my refund.Desired Settlement: I would like the refund returned to me on my credit card as soon as possible. thank you

Business

Response:

I checked with our accounting department and the credit has been issued. He should see it within 3-5 business days.

Thank you

SV Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9520598, and find that this resolution is satisfactory to me.

Regards,

Thank you very much . I have received credit in my credit card account for the amount in question. ARTHUR KOSKI

I try to deal with SuddenValues since Nov 17 @ 22:59 for a product I purchased through there site with [redacted] Upon receipt, in Nov 17, I notified them, that there was a missing part. So they told me to contact there seller, which I did with the email address they provided. I've been sending both company emails and SuddenValues just provides me another email address to contact [redacted]. Which I did again. These two company are the worst I've dealt with online.

Review: On 3/18/14, I ordered--Back by Popular Demand $9.99 for a Breathe Easy Snoring Reducing Mouth Piece a ($39.95 Value). This showed a 2-4 week shipping time. I have still not received this item, and am tired of attempting contact with the business.Desired Settlement: I expect a refund of the purchase price immediately, as I cannot get a response from the company.

Review: I purchased a pair of Beats Earbud headphones back in April or May of 2013. At the end of November, after only several uses, the earphones broke. I was in contact with customer service, and they agreed to exchange the headphones for a new pair. I sent these back via UPS on 1/16 and they were confirmed for delivery by 1/23. They were insured for $75.00 as well. Due to the new structure of the company website, they dont really take incoming calls, so you have to send a request online. I have done that several times, and no response. Then, I found a customer service number, which I have left several messages. No responses at all. I have not received my headphones. In addition, from the start of this purchase, I questionned the authenticity of the headphones, as I bought this pair as well as another pair. The earbuds are valued at $150 retail and the other pair I purchased were valued at $300, and both were bought at 50% discount, which was unusual. The company promised they were authentic and just an older model, but after the earbuds broke, it raised a red flag due to the lack of quality. If somone from Revdex.com cannot assist me to get my headphones, my plan will be to go onto my credit card website and dispute the charge, as I dont have the product in hand. I am hoping someone can assist me, as this ordeal has been going on for a long time, and I had meant to make a complaint a few months ago, but life has been hectic.

Thank you in advance.Desired Settlement: I would like the order of my headphones as well as my money back, as the time for this process has been un-acceptable.

Also, if you find further info that supports that both pairs of headphones were not authentic, I would request all of my money back. Looking back at this now, I should not have bought anything from an online provider, as you really cannot trust most places.

Can somone please email me when you have made the first communication?

Thanks again.

Jared

Review: I ordered 2 items from this company. On 12/17/13 a sweater/shawl for a price of $32, deducted from my checking account on 12/19/13; and on 1/08/14 a fanny pack for a price of $14, deducted from my checking account on 1/09/14. When the merchandise was not received, I followed up with telephone calls, but only got voice mail. I then sent status requests via email on 2/14/14, 2/26/14, 3/26/14, and 4/09/14, to no avail. The only response I got (besides the automated generic "request received") was the following reply: "[redacted] (SuddenValues) Feb 26 14:38 [redacted], As a general rule its between 2 and 4 weeks for our SuddenValues Direct aggregated service (unless we happen to have them in stock), but some have required more time. This is the time it takes to get to our distribution center. Turnaround at our distribution center (in Wenatchee, Washington) is between 24 and 48 hours, so it can be up to another 7 days if you are on the far reaches of the east coast. We publish this estimated wait time period in the limitations section of each offer, so be sure to review it each time you purchase. For our partner, we require that they ship within three days of your purchase. At this time the ETA is undetermined but as soon as we have a definite ETA we will let you know. Your patience is greatly appreciated. Thank you, Customer Service"Even though I requested a refund, I was never offered that option. I have given them ample time (4 months!) to rectify this situation, but have had no reply other than the above.Desired Settlement: I have filed a claim with my bank for the disputed charges totaling $46. I would like their company to be fined or reprimanded in a way that will notify others of their poor business practices and that consumers may not get their products and/or refunds.Thank you for your assistance.

Review: in Dec or 2013, yes 2013, I ordered and paid for a Chi Flat iron. never received. have sent NUMEROUS, like 12+ emails. received a response last June, 2014 that I could choose one of 3 options...1) money back in 90 days (which I chose),

2) product delivery in 6 mo, or 3) credit to shop for something else they were selling.

waited 100+ days and started emailing again.....nothing. have continued to email and threaten to contact Revdex.com for over 6 mo... so here I amDesired Settlement: a refund or delivery of the same brand of flat IRON as advertised...119 value I paid $59

Review: I ordered a pair of Dr. Dre Studio Beats headphones on December 4, 2013 (my bank account was charged on that day). The description indicated that there would be a 4-5 week wait. Since the beginning of January, I have submitted several requests for information. Before they changed to their online support center, there was a working phone number for customer service; they did return a call, assuring me that the demand was so high for this product that the manufacturer was having a hard time getting the product to SuddenValues. At the end of February, I received the following email from Kristian Davis (SuddenValues)

Feb 28 10:33

Nancy,

We have started receiving this product and our shipping department has been shipping them out as quickly as they come in. Please watch for an email notification letting you know once the product has shipped. We have appreciated your patience.

Thank you,

SuddenValues Customer Service

There has been no email shipping notification, no further responses to repeated support tickets (#s 4483 (request for info today), 4018 (request for a refund on 3/16/14), 3891 (which automated response indicated that this one is a follow-up to my previously submitted ticket #3180)... it goes on. There was also an email response from a voicemail:

From: [redacted] To: [redacted] Subject: voicemail

Date: Fri, 3 Jan 2014 13:46:38 -0800

Nancy,

I received your voicemail, thank you for calling. I received your voicemail, thank you for calling. The studio headphones are still in route to us. We typically ask our customers to allow 4-5 weeks for delivery on most Dr Dre products permitting there are no delays in shipping, there have been some delays with this product. As soon as the product arrives into our distribution facility we will get it shipped back out within 24-48 hours and then you will receive an email notification letting you know once your product is in route to you. Your patience is greatly appreciated.

Thank you

Customer Service

CC-KD

My voucher # for this purchase is [redacted].Desired Settlement: I would like a refund, but I will settle for receiving the Beats headphones, as promised by SuddenValues.com.

In advance, I greatly appreciate any assistance you can provide toward receiving either a refund or the product.

Review: February 03,2014 I requested a refund my credit card for the 2 sets $119.99 for Dr. Dre Solo Hd Headphones Choice of Color with Shipping and Taxes included a ($260.00 Value). This order was placed back in the begining of November and has not yet shipped. I have left messages, I have spoken to 2 different reps. The first one told me they would be here the week before Christmas. And the last one told me the "Black" one were to be in 2 weeks ago and shipped. And that she would call me back the next day to follow-up. Neither of which happened.Desired Settlement: I would like a FULL Refund.

Review: On October 17th, 2013 I purchased online a pair of [redacted] earphones from this business for $59 plus $6 shipping for a total of $65. On October 19th my credit card was charged this amount. I waited a few weeks and never received my item. I contact the company on November 4, 2013 and spoke with [redacted] who told me the item was very popular and receipt of the item was expected in 4-6 weeks. She assured me I would have the item prior to Christmas as it was a gift item. I called again on December 20, 2013 as I still had not received the item or any confirmation of shipment or update regarding the item. I subsequently received an email on December 23, 2013 from this company stating they received my voicemail message. The next day on December 24, 2013 I received another email from the company stating "We are still waiting on the product to arrive. It is in route and we have experienced some shipping delays. At this time our tracking has updated and the product is moving again but is not estimated to arrive until after Christmas." I then emailed again on December 31, 2013 asking for tracking information and was not given a response. I then called again on January 17, 2014 and left a message asking for an update and again received no response at all. I have not heard anything from this company since their last email on December 24, 2013 stating "shipping delays" were the reason for the delay. At this time I am inclined to believe that I will never receive this item as I doubt it was ever "in route" since this company has on more than one occassion continued to advertise this exact same item with comments stating "limited quantities available" but I still have yet to receive my order which was placed 14 weeks ago today.Desired Settlement: I either want my order filled and shipped within one week of receiving this notice from the Revdex.com with proof of tracking or I would like a complete refund of my $65

Business

Response:

[redacted]'s order shipped on 1/30/14 and should be received in about 4-5 days.

Thank you

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a bodysuit on Jan. 6, 2014. The total with shipping I was charged was $21.00. The order number was [redacted]. It was supposed to arrive in 4 - 6 weeks. I did not receive it in that time frame, and requested a refund. I was told I'd receive the refund on 2/26 in an email from Sudden Values sent by Kristian Davis. I have since not received the refund, nor a response to 4 - 5 emails requesting information re: this. Below is a copy of the email they sent to me confirming the original order; I copied and pasted it:

Thank you for your purchase.

This is your receipt from your recent SuddenValues purchase. (SuddenValues billings show as USOnline.com, Wenatchee WA on your credit card statement)

Transaction Date: 01/06/2014

Item Detail

Quantity

Price

Total

$18 for a Natural Bamboo Charcoal Slim Bodysuit a ($45 value)

1

$ 18.00

$ 18.00

Shipping Cost: $ 3.00

Total Amount Paid: $ 21.00

Billing Information:

Hayes, Amy

321 Butterfield Rd.

North Aurora IL, 60542

To make sure SuddenValues emails are being delivered to your inbox, please add [redacted] to your email address book.

Powered by: SuddenValues.com. [redacted]Desired Settlement: I just want my money back!!!! And confirmation of its return.

Review: I ordered a set of headphones from suddenvalues direct in mid january of 2014. My credit card was charged on jan 18th, and it is now July 16. They have not sent any headphones, I had to send 15 emails to get any response. The first response said that their company had grown too large in 2013 and that they were overwhelmed and would send the headphones as soon as they could...this was in March. The next month, when nothing had arrived, I sent 5 more emails since they don't have anyone answering their phones, and a few weeks later was told that there was a problem with the company that they ordered with and they would be refunding people's orders. It is now, mid july, they wont respond to any emails, and I am still out $65.00 and a set of headphones that I needed 7 months ago.Desired Settlement: $65.00 and my credit information removed from their system.

Review: I placed an order through an on-line promotion fromSuddenValues.com back on March 13. The terms were that I was to receive the items within 8 weeks. Needless to say 18 weeks later I am still awaiting the products I had ordered. I sent an inquiry to [redacted] on June 25 and again on July 9 (I also left a voice message on the 9th) and am still awaiting a response.

Review: On 7/6/13 I ordered a Himalayan Salt Inhaler from SuddenValues.com. My Visa credit card arrived on 7/9/13 & their charge of $29.95 appeared on my bill paying this item in full. I called the ###-###-#### phone # listed (on 7/18/13) & was told by [redacted] it is how THEY do business. I wish now I had checked further. Their ad did say to allow 4-6 weeks for delivery......they also show a section where you can track your order. HOWEVER, the track your order section never shows anything but on order, or Redeemed, which I questioned as well when I called the first time. It has now been quite a few weeks past the due day when my inhaler should have arrived, but numerous calls (approximately 3/4) & my last call I said if I did not hear from them I would start contacting Revdex.com, Attorney General, etc. to complain. That call was placed 8/12/13 & I have not heard back from them. If you need any further information, please let me know & I thank you for helping me with this matter. Even if my issue can't B resolved, hopefully there R enough complaints to shut companies like this down.Desired Settlement: I they can't provide the Salt Inhaler, then I would like my money refunded in full.