Star Office Supply

Cincinnati Bell has addressed all customer issues. We have no additional information to provide and consider this complaint closed. Cincinnati Bell will not be responding any further to this complaint.
Thanks.

Executive Care Representative
Cincinnati Bell Telephone

As a courtesy the balance from account ###-###-#### [redacted] has been removed, which was $83.04. Any wiring charges for work completed is valid.

The Account Manager spoke with the customer and is in the process of assisting them with their issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

I have issued a refund check in the amount of $49.37. You will get the check within the next ten days.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Executive Care
Cincinnati Bell Telephone

According to our records the buried wire is set to be completed on 9-26-17. That is the soonest date that is available.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to...

better serve you going forward.
Executive Care Representative
Cincinnati Bell Telephone

June 5, 2015
 
[redacted]
 
RE: CBT ACCOUNT # [redacted]
 
I am responding to the Revdex.com rebuttal that was filed regarding an electronic bill and request for paper bill.
 
I have checked our system and we do not show that we have you set up for electronic bill.  What I did find out is that your account has been set up by a 3rd party to be e-billed.  Do you pay your bills through bill pay or your bank?  You are going to have to get this stopped on your end.  I have placed the order to remove the e-bill and checked and you do not have an online account set up to get e-bill from CBT. I have included the list of companies that have access to set up e-bill through there company.    
 
It is never Cincinnati Bell’s intention to dissatisfy our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Office
Cincinnati Bell Telephone
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
List of Financial Institutions offering EBILL for Cincinnati Bell customers
**            [redacted]
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**            [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]          [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] From [redacted] for [redacted]Cincinnati Bell mailed a special envelope with department number etc. about 4-6 weeks ago.  I personally filled out the Life Line Forms that were included and mailed rhem to Cincinnati Bell in their special envelope.   This was sent to them the second week of June.  As of July 10th Cincinnati Bell has not responded.This is the fifth or sixth time the Life Line forms have been faxed and mailed.  They continue to say they have not recieved the forms or they have not been filled out correctly.THIS IS BEYOND FRUSTRATING.
I truly don't know what else to do.Thenk you in advance for any help you can give.[redacted]) for [redacted]###-###-#### [redacted] cell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

January 9, 2018

[redacted]
[redacted] RE: ###-###-####, [redacted]
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your final bill.
Per our records the service was disconnected on 12-30-17. The...

billing period is the 2nd of the month. The payment that was made on 12-19-17 for $98.29 was for invoice date 12-2-17 which covered bill dates of 12-2-17 to 1-1-18. The customer was not charged anything on the final bill. The customer has a zero balance with CBT.
Cincinnati Bell considers this complaint closed and resolved.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I feel that the offer of one year of the service at no charge is a step in the right direction, finally after having started dealing with Cincinnati Bell about issues leading up to and including this over a month ago and with very little to zero cooperation. Although, considering that my requested resolution is much more extensive than this, I believe that we are not aligned just yet on a reasonable resolution. Obviously, as stated in your response, you finally discussed the [redacted] challenges with your folks. I am not sure why it had to take this long and this much exhaustive effort to finally get someone to talk to this group of folks. And that is what has been missed through all of this discussion, the amount of time and energy and effort that you have forced me, the customer, to go through just to point out to you the huge gaping hole in your services and lack of knowledge and competency on behalf of your entire customer service team to take care of your [redacted] customers. As a customer, I should not have to be put through the aggravations and frustrations of the amount of phone calls and conversations with folks that are too inept to handle the situation, because Cincinnati Bell 1) chooses not to invest the money into having [redacted] on the same platform as the rest of the company and 2) chooses not to adequately train their customer service folks in how to handle the [redacted] customers or even make those individuals aware that the [redacted] area does not function like the rest of the company. I have been told time and time again that my issues will be looked into and that retraining will take place. Quite frankly none of that replaces or reimburses me for all of my lost time and sanity in dealing with you all. Included in this is the fact that an early resolution I was offered by someone in your customer service team was to match the offer I was given by [redacted]. And while there were certain elements of that offer that couldn't be met at that time (substantial elements like a much faster internet connection and a free movie channel) I, in good faith, agreed to waive those features that you couldn't match so long as I was able to get the rest of what was offered (including a fully functional whole home dvr system). It was never mentioned by that agent of Cincinnati Bell that the service does not operate at full capacity on par with the rest of the company. I have been inconvenienced enough due to Cincinnati Bell's lack of ability to adequately train their staff as to the differences in the [redacted] service area. It is no longer my problem to fix for Cincinnati Bell, especially since you do not wish to allow me the opportunity to speak with any of the decision makers within the company, where customer service is involved. The comment about Cincinnati Bell's promotions only running for 12 months so that is all you can offer me is an absurd statement. In this day and age of computer systems, I am not so naive as to believe that it is physically impossible for you to be able to make a longer term adjustment to my account. Especially considering that I have been misled as to the services I was to be getting as per the agreement I made initially with your rep. If you can not honor a bundled price to be kept in affect for the period that I requested then I request that the $19.99 service fee for the whole home dvr be waived not just for one year but for as long as I decide to maintain the limited service that I am getting through that system, whether that be for just the next year or for lifetime. It is not my fault as a customer that you have chosen not to have the [redacted] area updated to where it can carry the service that you advertise on your website. 
Regards,
[redacted]

Per our records the modem was returned to the store. You have been credited for all charges. The total amount adjusted was $127.84
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the...

opportunity to better serve you going forward.
Cincinnati Bell considers this complaint closed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and though I am not happy with the response and feel that specifics should be provided from the start about what can be done. I accept this resolution.
Regards, [redacted]

January 27, 2016
[redacted]    
[redacted] 
RE: [redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with the
Revdex.com regarding the billing...

statement dated 1-19-16. 
Per our records you called in on January 13th to cancel
your order [redacted].  A tech was sent out
on 1-14-16 because the order did not get cancelled you had been transferred to
the retention group and hung up before the order was cancelled by the retention
group.
I have disconnected the account on [redacted] back to 1-14-16 and
that will clear out any balance. 
It is never Cincinnati Bell’s intention to upset or frustrate our
customers.  On behalf of Cincinnati Bell,
I apologize if you feel we have done so in this matter.
Melissa 
Executive Care Representative
Cincinnati Bell Telephone

[redacted]
Revdex.com #[redacted]
Account #[redacted]
We have received and reviewed your concerns with your Cincinnati Bell Wireless account #[redacted]; and services not being cancelled.  I apologize for any inconvenience this may have caused you.  I am showing you received credit on 10/06/14...

for $[redacted] and also an additional credit on 11/01/14 $[redacted].  All adjustments have been issued; your October 13th bill will be the last bill with wireless charges. 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize for any inconvenience this may have cause.
Thank you,
[redacted]
Executive Care Agent
Cincinnati Bell

You can attach the form to this complaint and we can forward to the [redacted] group and confirm with you that we did get it.

September 22, 2015
 
[redacted]    
[redacted] 
 
RE: CBT Account #[redacted]        
 
Cincinnati Bell is responding to the complaint that you
filed...

with the Revdex.com regarding the promotions expiring.
 
Per our conversation I was able to show you on the ebill
where it shows that the promos were expiring on the July 2015 bill.  I explained that our promos are only good for
one year.
 
I have reviewed the current promos and have gotten the
bill down to $94.97 a month plus tax and surcharge.  Previously you were paying $70.00 a month
plus tax and surcharges.  This increases
the bill about $25.00.
 
I have added the new promo back to 7-31-15 when the
promos expired.  I have noted your
account if you want to pay the less amount this month which would be
approximately $ 106.09
 
Your next month’s bill will show the credit back to
7-31-15 for the new promos and the new charges.
 
It is never Cincinnati Bell’s intention to upset or
frustrate our customers.  On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Melissa
Executive Care Representative
Cincinnati Bell Telephone

September 1, 2015
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to the complaint that you
filed with the Revdex.com regarding a repair appointment issue.
 
Due to...

circumstances that were beyond our control due to
an auto accident you experienced an outage. 
Once the service was installed and back up and working we experienced
another circumstance that was out of our control theft of copper which resulted
in an outage.  Once we got that service
all restored there was still trouble found on your line and that required a
tech visit. 
 
I have been told that the service is back up and working
and a tech was out to your residence today 9-1-15.
 
It is never Cincinnati Bell’s intention to upset or
frustrate our customers.  On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Cincinnati Bell is responding to your Revdex.com rebuttal regarding our vacation rate service.
Vacation rate service is a process we have in place for catastrophes such as house fires.
Vacation Rate Service is an offering available to residential customers who temporarily have "no need" for their telephone service while on vacation. Rather than totally disconnecting the telephone service, a customer may pay a reduced monthly rate and reserve his or her telephone facilities, telephone service and telephone number until full service is again required. Vacation Rate Service is also available for ZoomTown, Fioptics HSI, and Fioptics video.
Vacation Rate Service has to be placed on all services, and may not be mixed (cannot have home phone on Vacation Rate Service, and have Video service active).
Landline(1FR) (Including FCC Charge)* $15.91-$18.38 one time fee $18.30
Internet $5.00
When we place a customer on vacation we reduce the line to a basic line and no long distance and the internet stays the same it is at a reduced rate of 5.00 per month while on vacation service.
Due to the miscommunication that occurred I have went in and charged you the vacation rate service from April till current bill. I have credited $173.00 the bill for vacation service would have been around $30.00 a month so I took what was billed $293.00 for 4 months and subtracted the $120.00 and adjusted the bill as a one time courtesy.
You now have a credit on your account of $54.52
I do see an order in the system
[redacted]
due 8-7-17 to add the vacation rate service.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Executive Care Representative
Cincinnati Bell Telephone

November 19, 2014
[redacted]
Re: CBW [redacted] & [redacted]
Dear [redacted],
Cincinnati Bell Wireless has reviewed your rebuttal. Rebate Headquarters reissued your Prepaid [redacted] on 09-19-14. Since you have not received your rebate, you will need to contact Rebate Headquarters as soon as possible for a replacement at [redacted]. Cincinnati Bell would recommend that you speak with a supervisor at Rebate Headquarters. Rebate Headquarters is not a division of Cincinnati Bell Wireless.
Your tracking id on your rebate is: [redacted].
Cincinnati Bell considers this complaint closed.
Sincerely,
[redacted]
Customer Care
Cincinnati Bell